Yugster.com

Dear Valued Customer,We are sorry your purchase did not arrive in a timely manner. Please be assured that there is no attempt at a scam or anything below board going on. We ship over 1,000 orders a day and on occasion one goes missing. I have referred the issue to one of our customer service reps...

who will find out what happened and either refund your purchase or send you a new one at your preference. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted],Thank you for letting us know that you had an issue with your order.Looking at your account I see that you created a trouble ticket with our customer service department concerning this, and they are actively working on getting this taken care of for you.We are working to get you a return...

label so that we can get you refunded in full.I am very sorry that the images on our site were not the same color as the items you received. with over 269 of these items sold, yours is the only complaint that we have received on this, but we will make sure we get you taken care of.Thank YouYugster Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our response:Our system for refunding customers for a broken or damaged product was not good enough. We realized that the customer should not have to wait for us to resolve what are essentially internal issues. They should receive a refund as soon as they return the damaged product. We have...

streamlined our process on issues like this so that the customer does not have to wait for us. Thank you, yugster.com

Our response:Ms * had a poor experience with our customer service and we take that fact very seriously. Since that time we have made a number of changes to improve our customer service for all our customers. We have added additional agents to make certain our first response time for support...

requests is improved. It was terrible when Ms. * wrote in and it is now below 24 hours. We are working to make it shorter. Ms. * also was the victim of poor communication within our customer service department. Our agent should have seen the communication and realized she had been attempting to return the product. That she was told it was past the window to return the broken product is a travesty. We have instituted training sessions based on this complaint and others dealing with making certain all information is reviewed before responding to our customers. MS. * did receive a full refund for her purchase but it did take us far too long to make that happen. We apologize and hope that she will give us another chance to earn her business. We have put a $25 gift certificate in her account in case she will try us again. Thank you, yugster.com

We are sorry that the wrong item was sent to you, especially since it was a Christmas present. We could return the wrong item at our cost and send you the correct one but I think it is better to refund your purchase and save you the hassle in this case. You don't need to return have you the Cargo...

Drone. Thanks for shopping with yugster.com

We have a staff of customer service representatives waiting to help with your inquiry. Please call ###-###-#### or email [redacted]@yugster.com. They can get you the right product or refund your purchase quickly. Thank you.

If you have read this far, you can see for yourself the type of person we are dealing with here. He has been fully refunded as I said. He has also sent us emails that are obscenity and violence-filled. This is not an issue we will respond to further. The guy bought a 12-pack of light bulbs, had issues, and was fully refunded in short order.

We apologize for the lack of response. As far as I can tell, yours was part of a group of help tickets that were held in one of our agents offline areas, and she has had serious health issues. But we do not wish to give excuses, your order has been refunded.

We apologize for the shipping error. The item was out of stock so we refunded the other order. Thank you.

Dear Customer,We are very sorry that your order was not immediately replaced. We will take care of it today. You will not have to pay for return shipping and do not worry about the return time. You contacted us well within policy. Since we sent the wrong size tablet, the agent should have...

immediately sent you a return label and refunded your purchase or had the correct size sent to you. I will make certain that it gets handled correctly now and that this doesn't happen again.

Dear Customer, We apologize for not being at hand to change the address on the order you placed. We processs the orders as quickly as possible to get them on the way to our customers. We are sorry that UPS did not deliver the package to the location you wished. We attempted to assist with the issue...

and are sorry it was not to your satisfaction.