Yugster.com

Our response:This case was unique in that our customer emailed us that they had an issue with an order four months after the order was placedI am afraid that our protocols were not up to dealing with the situationOur customer service representative responded the way that she was instructed, in
the case of a product that was received, but in this case it had not been received and should have just been refundedAlthough that is what eventually happened, our customer did get refunded for the purchase that was never delivered (lost package) but he did not get an immediate refund as was warranted and should have been done from the beginningWe apologize and assure our customers that we have made changes so that this will not happen again

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
It was only after months of e-mails and my complaint that I received a refund.
Sincerely,
*** ***

Dear Customer, we have refunded your purchase because it may have been returned per your stated instruction to UPSPlease understand that we have no real way of knowing if it was sent back, we have not received it at the warehouseGood day to you

Dear Sir, we are sorry you received an partially inoperable lightWe hate when that happens and are glad that it is a rare event.I have asked our senior Customer Service agent to personally respond to your requestI am additionally sorry that you felt it was necessary to contact the Revdex.com
rather than use our chat, online help, email support or phone serviceBut not to worry, we will get your issue taken care of straight away

We are very sorry that your order was not fulfilled correctlyThis is a rare occurrence, perhaps once in 10,ordersWe do not know why the delivery company would not return the chair in the box you delivered to themIf it was the same box it was shipped in, it exceeds all carrier standards for
shipmentWas it damaged? Was it repacked? We don't have this informationThe return shipping was fully pre-paid by usIt is very difficult for us to assume the cost for things like this because we don't know what happened between arrival and returnWe have not heard of any additional reboxing cost when returning a package as it was deliveredWe tried to accommodate our customer with the offer of a gift certificate, but this was not acceptableWe apologize that we couldn't make this rightYours, Yugster.com

Thank you for taking a moment to let us know of your experienceLooking into your account I see that we have in fact refunded you in full for this transaction.Like mentioned when you initially contacted us, we use suppliers for our items and do not store them in house.As a result when items are
shipped back to our suppliers, we must wait for them to acknowledge the return before we can issue back the refundAs a result it takes us a few days longer than we like to resolve these issues, but we will never stop communicating and we will continue to work issues until they are resolved.Thank you again for letting us know about your experienceYugster Support

Complaint: ***
I am rejecting this response because:
This is the 5th time I try to explain to the good people at Yugster that I have already contacted the manufacturer and they will NOT issue a replacementObviously, they do not stand by their product! The manufacturer (Curtis International) sent me to Yugster to get an exchange, Since Yugster cannot exchange the product, because apparently they do not carry it anymore, I am asking for a refund. It sounds like Yougster is hiding behind the "contact the manufacturer" line once againI really was hoping Yugster had more integrity as a business and would follow through on good business practices.I have exhausted every avenue to try to get a replacement for this "lemon" I bought and was hoping to just get a refund to end the matter. I am extremely disappointed in Yugster and plan on cancelling my accountThat is the last transaction I conduct with them.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Sir,Please do not worry, you are not stuck with something you didn't orderI refunded your purchase in fullI believe that our customer service agent was following the rule about contacting our vendor too closelyOn this purchase, you should have been refunded right awayI am correcting
this problem and we thank you for bringing it to our attention.Kind regards,yugster.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I expected that Yugster.com wanted me to keep the merchandise free of charge since they had already refunded my purchase in full I just wanted that to be clear because I couldn't tell from the wording of the previous response I will continue to be a patron of Yugster.com in light of their solution to this problem and I appreciate the Revdex.com facilitating this resolution
Sincerely,
Gary M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, the final agreement were nothing like you described, yet they are quite acceptableThe product I purchased was less than the $owed me in extra postageIn fact the item I bought was $+ $postageThis USPS postage overcharge happened to me twice in daysSomething is not right somewhere along the lineShould this occur a third time I will refuse deliveryI feel that USPS needs to address this issue more than Yugster does.I appreciate your timely response to my complaintI would encourage you to contact USPS and describe what is happening and why it is happeningI seldom find that USPS will even ship anything in the first place without proper postage appliedWhy was this item shipped initially is the postage was not enough?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Yes, The refund was issued shortly before your response to this report and communication was non-existent until the Revdex.com had been contacted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for letting us know of your concern with you transaction with Yugster.Looking at the email communication between you and our customer service department I see that there was some misinformation provided.The initial email did not indicate that you had a defective product, just that you
wanted to find out what our return process isAs part of our standard return process we do charge a standard 20% restocking fee.We do not however charge this fee when the item received is defective.I see through continued communication with our Customer Service department, that we are working to get this situation taken care of for you.Again I apologize for any misunderstandingThank YouYugster Support

Dear Sir, As the owner of yugster.com, I am disheartened to hear that you had an issue with what should have been a simple package deliveryI don't know the details, for example, did you move or have the package forwarded to an address different from the one you asked us to send it to in your
order? But in any case, our customer service representative should have checked and refunded your extra chargesIn this case, I have just refunded your purchase cost for the socks, so you will not be out of pocket on the delivery chargeYour final cost will be just the $7.78, not the full cost of the itemSorry again for the issue.Yugster.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We hate it when a product doesn't work when it arrives to our customerIt rarely happens, but even great quality control goes awry at timesWe agreed to accept this purchase back for a full refund, as we always do when a product arrives DOAIt must have taken longer than the customer wished, but
the product has been returned and the purchase refundedThank you

Complaint: [redacted]
I am rejecting this response because this scam operation lied to you saying they refunded my money.  That is a boldface terrorizing...

lie.  They have done nothing.  Even the credit card company says they have sent them no refund.  Tell me to put their stupid ignorant terrorizing money where their mouth is and "overnight" me a cashier's check for the money.  IF they even refund the credit card company, I will let the credit card company to take the refund off.  I am an honest Christian.  They must terrorists or lying, scamming Mormons.
Sincerely,
[redacted]