Yugster.com

Complaint: [redacted]
I am rejecting this response because:I still haven’t received the product or a refund. I would like a refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dan H[redacted]

Hi there, This is a common misconception about rayon and bamboo labeling. These sheets are bamboo rayon/polyester blend. Rayon is a natural fiber made from cellulose. In this case that cellulose comes from bamboo. This is the case with all bamboo sheets and pillowcases. That being said, we are...

always willing to accept items back for a refund. In this case, sheets have to be unopened and you said yours are, so we will accept a return. Please just call our customer service line at 385-313-8948, use the Chat feature on our web site, or email our customer service department at [email protected]. Thank you.

Yes sir, we understand you are frustrated and we are very sorry you spent that money to return the chair. We pre-paid for you to return it. We have not previously had anyone asked to buy a new box. If you had to spend $100, would we be asked to refund you $100?. You see, we have no control over what our customers spend. Do you think we should pay for a $20 box to have something sent back to us every time we send a return label out? How can we know what we will be asked to refund. I would have suggested our customer service rep pay for your expense if given a chance, but it is too late for that I suspect. We have a policy because there is a lot of abuse out there.

Gary,We at Yugster apologize for the delay in the shipping of your item. Our goal is to have all of our items purchased shipped within 3 business days of purchase, and 90% of the time this happens without much error. There was a delay in your item shipping due to a inventory issue that we were...

advised was smaller than it turned out to be.  As a result it took 15 days for your order to be received. as such we are happy to refund you the initial shipping costs back to the card you used when purchasing these items, and would again like to apologize for the frustration that this order caused.Thank YouYugster Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted],I sent a picture of the box the chair came in and I also sent pictures of the receipt I got from FedEx showing I had to pay to get the package shipped back.

[redacted],Thank you for writing into Yugster, I am sorry that this replacement process has taken as long as it has to resolved.I see that on 9/10/2015, you were provided with instructions on how to proceed with the warranty claim on this item.http://www.curtisint.com/support/support.asp?brand=CURTISAs you...

used this item for two months, it falls out of our return policy, and like any product that breaks, it is covered under manufacturer warranty, and you will need to process the replacement though the manufacturer.Please use the link I provided above to contact the manufacturer to get a warranty repair or replacement.Thank youYugster Support

We are sorry there was an issue with this order. It appears that it was lost in transit. We refunded the order about two weeks ago after discovering the problem. Thank you for shopping on yugster.com

We apologize for the delay in responding to your help ticket. We have sent a return label at our cost to collect the wrong item and sent our customer the correct item. This is a rare occurrence, and we do try to resolve issues as quickly as possible. Thank you again.

Gary,We apologize for any confusion around your order.We had a small disconnect in communication between our supplier and our Customer Service Agent.In an attempt at good faith and due to the length involved with resolving your issue, our agent refunded you in full for the purchase of you item. We could see that the item had shipped, and rather than lose a customer over a 13.00 dollar item, we chose to refund you, and allow you to keep the item purchased.Again we apologize for the delay in getting the item to you and hope you are satisfied with you purchase.Thank YouYugster Support

We are very sorry to hear about your experience. It sounds like we were not flexible where we should have been and you should have been able to cancel your orders since they hadn't been processed yet. We will do our best to make it right for you. We have to complete the PayPal dispute through their...

system. You should get an email from them soon.

Dear Customer, I am very sorry to hear you had a problem with your purchase. Refurbished items are tricky for both the buyer and the seller. It is up to us to describe them accurately, and we never know what expectation the buyer has for condition. That is why our customer service reps are...

instructed to refund and provide a prepaid return shipping label for any refurbished item our customer is not happy with. Customer service can be reached by Chat, phone 385-313-8948 or email. Since you already have an open ticket, please wait a further day or two for a reply and I know they will take care of it. Thank you!

[redacted],Again I apologize for any delay in getting you taken care of. At this time I have gone ahead and issued you a refund in full.Thank youYugster Support

Complaint: [redacted]
I am rejecting this response because: I have already submitted 2 PayPal disputes in which neither were responded to; nor did Yugster issue the proper Crestor PayPal after dispute was not responded to by Yugster — the funds were paid with my Visa card, through PayPal and funds should be issued back to the credit card used— NOT ISSUED THROUGH PAYPAL— I have been told on 2 separate occasions; last time was today January 8th, credit was issued, 3 days ago — that was originally emailed and told to me was issued on the 23rd!i want the shipping labels to return every item that was shipped, credit IN FULL AND REFUND FOR ITEMS NEVER SHIPPED!
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't understand this offer.  I emailed Ryan B[redacted] with Yugster.com 8/10 to let him know that because I had given him a week to research my problem and he had been unable to respond to my order processing concern, I had filed a complaint with the Revdex.com.  That afternoon,with my order still showing as "Pending Tracking",  Yugster.com issued me a full refund. Two days later, my order was delivered.   I assumed that Yugster.com was fulfilling my order to earn my future business.  There weren't any shipping charges associated with my original order.  What is Yugster.com offering or wanting? 
Sincerely,
Gary M[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I sent picture of the item as I received it and I also sent a picture of the receipt showing that I had to pay $21.19 to have the shipment repackage. It's fine that your company is not willing to reimburse me for a mistake that was on your company fault. But lucky for me I live in America and I know that I have the evidence need to be reimbursed. I will be heading to the court this week and I will see who every your attorney is in court.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory  to me. As we speak my only hold is just this email saying that I get a refund. But if  I do not get a refund in the next two days, hope you spare this respond coz I will complain again and give them bad reviews in anyway I can. I don't trust them anymore...will only keep quiet till the refund is back in my account.
Sincerely,
[redacted]

PayPal is somewhat plodding but they are holding the funds you paid to yugster, so we now have to wait until they make a determination to get you a resolution. We will send you prepaid return labels that you can use once the refund has been made to you.

[redacted],
Thank you for writing in and letting us know of the negative
experience you had with your order from Yugster. I would like to first
apologize. We do not like when defective items are shipped and received by our
customers and we are sorry that you did not receive a proper item the...

first
time.
As for the return. You are correct that 8 days to get a
return label is much too long. We will be looking into this order to determine
why it took as long as it did, and we will get on fixing that hole in our
service just as soon as we can.
As for your item, I see that a return label was provided to
you on the 21st Please return the item and include a note in the return box
indicating whether you would like a refund or a replacement, once we receive
the return we will make it
Thank You
Yugster Support