Zappone Manufacturing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have received the check referenced by the business Regards, [redacted]

Upon reviewing all documents from the customer agreed upon the purchase price including the down payment The customer was not defrauded in any way

Please be advised [redacted] deposit was refunded February 14, Our policy to process deposit refunds as soon as possible I apologize for the miscommunication of our refund policy made by our sales team Our goad is to provide 100% customer satisfaction at all times

Our sales manager spoke with [redacted] regarding her experience She came in on 12/24/to purchase a vehicle and brought a [redacted] Pre-approval letter with her When the customer came in with the Pre-approval we told her that we were going to take the opportunity to see if we can beat the rate for financing that [redacted] offered; she accepted and signed the necessary documents We worked with several banks and gave her the best rate available The customer is dissatisfied with the fact that the few banks that we submitted her information to had to run her credit to see which tier she would qualify for; all of this was disclosed before purchase We followed the standard process for submitting a finance application and the customer not only read but also signed all of the documentation The inquiries were legitimate as they were requested to help obtain the most aggressive finance rates possible

Attached please find the supporting documentation requested All personal information has been redacted from the applications for privacy purposes and compliance

Complaint: [redacted] I am rejecting this response because: Your salesman Peter H [redacted] and the sales manager on duty during the day of purchase verbally agreed to pay me back $348.50, which Wayne Hyundai still refuses to doContrary to your assertions, this is what the "We Owe" statement from Wayne Hyundai representedWayne Hyundai has not fulfilled the agreed to business terms of the transactionYour salesperson and manager committed fraudLook up the definition of fraud in the dictionary so you will understand it going forwardFor the benefit of other unsuspecting potential customers, I want to clarify that Wayne Hyundai not only engages in deception, it intentionally commits fraudWARNING TO ALL POTENTIAL CUSTOMERS - DO NOT DO BUSINESS WAYNE HYUNDAI! Sincerely, [redacted]

We apologize for the inconvenience [redacted] incurred She has been placed on the do not call list

Please be advised the refund checks have been processed and mailed today

Complaint: [redacted] I am rejecting this response because: [redacted] delivered the car to Mazda without any damageSince Mazda staff signed for the delivery and accepted the car from [redacted] without an inspection then Mazda is liable for whatever the condition of the car was [redacted] submitted to Mazda a "Condition list"Mazda did not need my permission to inspect the car at the time of delivery or to issue their own "Condition list"Mazda staff acted irresponsibly, unprofessionally and furthermore, damaged the carI should not be penalized for their negligence in handling the car The attached photos show the damage I found when I went to pick up the car I demand that Mazda fix the damage Regards, [redacted]

Please refer to my original response The offer was made to replace the plates and the customer declined

Complaint: [redacted] I am rejecting this response because:I spoke to a lawyer and the frames are my own personal property and not something you are free to remove from the car I own! I spoke with Hyundai headquarters and was told that was not a practice that any dealership is authorized to performJust because all the dealership you have been in does it ,doesn't make it right! So I have a frame that advertises my business can I remove your frame andreplace it with mine?You should be receiving an internal memo from ,Hyundai stating that practice should be stopped! Regards, [redacted]

Hi [redacted] , This is to advise you that the above matter has been resolved and payment was received today,Thank You [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please be advised Wayne Auto Mall Hyundai is reimbursing [redacted] $which represents payments as requested We strive for 100% satisfaction at all times and apologize for the lack of proper communication by our sales team

We apologize for the lack of service provided.As a gesture of goodwill you will receive free oil changes for as long as you own the vehicle, however you will always be offered the recommended services to keep the car within the manufacturer's warranty. Please be assured we are
equipped with shredders at the dealership. The New Jersey Motor Vehicle Commission has enforced very strict guidelines when obtaining titles. One of them being physical proof that the car was paid off. They do not simply accept lien releases only anymore, therefore the need for the bank statement

Please be advised I emailed *** *** She responded that she is currently out of the state and will contact me when she returns. I will respond in detail to the Revdex.com at that time

Please be advised check number *** in the amount of $was issued to *** *** and mailed via the United States Postal Service on May 11, 2016. We continue to strive for 100% customer satisfaction at Wayne Auto Mall Hyundai. I apologize for the delay in processing *** *** refund

Complaint: ***
I am rejecting this response because:
The gesture of goodwill as stated is not that at allThat was what I was sold, free oil changes for life of vehicle at WayneNot as a part of the manufactured serviceI will not be getting my services there after this experienceAs for the strict guidelines from the MVC I was very clear that my vehicle was paid off at the time of sale but I never went to get the titleAt no point during the sale were those documents required so at what point are your sales managers trained about the so called strict MVC requirements? My statement didn't even specify the payoff by name To *** since it was an over the phone paymentHad I known what would be the result I would have just went to MVC and got title in my name, thus avoiding possibly that my info was taken from there and compromisedI would accept as your goodwill oil changes at any Hyundai dealership via written letter to be honored at any Hyundai service facility in NJ as a stand alone serviceThe gesture of good will would be offering something in addition to what I was sold which was the free oil changesA series of details for the new vehicle would be a gesture of goodwill.
Regards,
*** ***

Please be advised *** *** brought her car in today for repairs

Complaint: ***
I am rejecting this response because:
I am not satisfied with the documentation they provided. While it is more than what they've offered in the past, I'm not convinced it's accurate. There's a $fee hand-written in to the document. How is that valid? I'm asking Consumer Affairs to investigate this matter further.
Regards,
*** ***