Zappone Manufacturing

Complaint: ***
I am rejecting this response because: I have already submitted loads of photos and copies of all documents I have Again, I am offering a reasonable compromise to solve this problemI am willing to pay for the parts if you waive the labor cost and fix the damage at your body shop. This is my final response.
Regards,
*** ***

Please be advised this complaint has been misdirected. The complaint should be forwarded to the Kia dealership and/or Hyundai Capital. Although Ms*** leased her Hyundai from us in 2013, we have nothing to do with the deal she made with Kia when turning her Hyundai in. Any
remaining payments and fees owed are Ms***'s responsibility and should have been discussed with the Kia dealership when purchasing another vehicle. Also Hyundai Capital owns the vehicle and will sell it at auction, not Wayne Hyundai

After reviewing the deal jacket, please be advised all fees were documented and agreed upon between the customer and the dealership. All payments were made on behalf of the dealership as agreed

*** *** first towed her vehicle in on 2/6/(Inv***) after an unsuccessful repair at *** *** Vehicle was overheating due to a leaking water pump which was replaced and a sticking thermostat which was replacedThe “Engine Coolant Temperature Sensor” was found to be shorted and was
replaced alsoTwo engine drive belts were not part of the cause of overheating but technician found them dry rotted and cracking and needed replacementVehicle left with overheating condition repaired*** *** returned days on 2/20/(Inv# *** later not with the original concern of overheating but a new concern, the vehicle had no heatWe inspected the vehicle and found there was an air pocket in the vehicle heater core which was blocking the flow of coolant and causing the no heat concernThis air pocket is sometimes common with vehicles that lost all their coolantThis could have occurred when *** *** performed an unnecessary coolant flush or when the water pump and thermostat was being replacedThere really is no way of knowing which repair caused this condition since it took days to develop into a concernWe merely had to “Burp” the cooling system which returned the flow of coolant and heat back to operationWayne Mazda was not negligent of damaging this vehicle nor was the vehicle improperly repairedThe overheating condition has not returned nor has ** *** returned with any additional concerns so with respect we believe her vehicle is to be functioning normally at this timePlease note that the amount of $on Inv# *** had nothing to do with repair *** ***’s heat concern that was at “No Charge” but represented charges for a requested “Throttle Body Service.”Also please be advised our Service Manager is an "Elite Master Technician" and is extremely knowledgeable in diagnosing and repairing vehicles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received the check referenced by the business. 
Regards,
[redacted]

Please be advised replacing plate frames on vehicles that come in for service is standard operating procedure at dealerships.  We offered to call the original selling dealership and have their plate frames sent up but [redacted] declined the offer.

[redacted] Hyundai lease contract was signed on 1/29/2013; when the vehicle is returned to the retailer it is grounded then sent to Hyundai.  A final inspection is completed and the customer receives the report itemizing any charges.  Before the lease is due to be terminated the...

customer receives a lease termination kit; the kit states that acceptable wear and use includes scratches less than 2", dings and dents less than 1", window chips less than 1/2", paint chips less than 1/4" and tire tread more than 1/8" from the lowest point.  the physical damage to [redacted] vehicle exceeded these limits as there was a scratch that was larger than 4".  The customer is responsible for this bill as the parameters for acceptable wear were itemized not only on the original signed contract but in the lease return kit that was sent to the customer.

Complaint: [redacted]
I am...

rejecting this response because:I spoke to a lawyer and the frames are my own personal property and not something you are free to remove from the car I own! I spoke with Hyundai headquarters and was told that was not a practice that any dealership is authorized to perform. Just because all the dealership you have been in does it ,doesn't make it right! So I have a frame that advertises my business can I remove your frame andreplace it with mine?You should be receiving an internal memo from ,Hyundai stating that practice should be stopped!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They never offered me a good deal on a used car.  They didn't offer me anything and didn't return my phone calls.  They just want to make this problem go away.
Regards,
[redacted]

Please be advised Wayne Auto Mall Hyundai is reimbursing [redacted] $534.00 which represents 2 payments as requested.  We strive for 100% satisfaction at all times and apologize for the lack of proper communication by our sales team.

Complaint: [redacted]
I am rejecting this response because:
The business transaction had two components.Part A:Wayne Hyundai was supposed to use the $697 I borrowed from Hyundai Finance to pay off my auto lease. I want to clarify, 1)  Wayne Hyundai did not use these proceeds to pay off the auto lease as they agreed to do, 2) I borrowed the $697 from Hyundai Finance, 3) I owe the $697 to Hyundai Finance. Part B:A separate component of the transaction consisted of Wayne Hyundai's agreement to reimburse me for 50% of the $697, or $348.50. Although this part of the transaction is in no way connected to Part A above, I believe Wayne Hyundai set up this convoluted financial scam wherein they are trying to call the proceeds I borrowed from Hyundai Finance a reimbursement. It is astounding to me that Wayne Hyundai has resorted to deception to keep an additional $348.50 on this transaction. They have lost any future business from me or my potential referrals. I have never dealt with a more dishonorable dealership.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised we must run credit to obtain the lowest rate possible for customers.  Motor vehicle fees are assessed by the State of New Jersey.  The buyer's order clearly states the fee is estimated.  The fees were underestimated, therefore a balance was due.  We continue to...

strive for 100% satisfaction at all times. I sincerely apologize on behalf of our sales and finance management that we did not meet [redacted] expectations.  The lack of clear communication is not tolerable and will be addressed immediately.

Please be advised [redacted] deposit was refunded February 14, 2018.  Our policy to process deposit refunds as soon as possible.  I apologize for the miscommunication of our refund policy made by our sales team.  Our goad is to provide 100% customer...

satisfaction at all times.

Please refer to my original response.  The offer was made to replace the plates and the customer declined.

Complaint: [redacted]
I am rejecting this response because: [redacted] delivered the car to Mazda without any damage. Since Mazda staff signed for the delivery and accepted the car from [redacted] without an inspection then Mazda is liable for whatever the condition of the car was. [redacted] submitted to Mazda a "Condition list". Mazda did not need my permission to inspect the car at the time of delivery or to issue their own "Condition list". Mazda staff acted irresponsibly, unprofessionally and furthermore, damaged the car. I should not be penalized for their negligence in handling the car.  The attached photos show the damage I found when I went to pick up the car.  I demand that Mazda fix the damage. 
Regards,
[redacted]

When the vehicle was sold to [redacted] all associated fees and taxes were disclosed multiple times.  The purchase order, Bill of Sale and Etch contract disclosed the benefits of VIN Etching and the cost.  The purchase order itemized Etch as an optional cost that he elected to take....

 The document fee was also disclosed multiple times before [redacted] signed the buyers order twice.  We were called days later and after speaking with [redacted] agreed to return the $399 for the Etch and [redacted] will still receive the benefit of the VIN Etching contract.

Attached please find the supporting documentation requested.  All personal information has been redacted from the applications for privacy purposes and compliance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]