Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] complaint submitted via your Agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist you in this matter On July 8, 2016, our client [redacted] placed Ms [redacted] account with us for collectionsWe spoke to Ms [redacted] one time, on August 18, 2016; during the call, our agent was unable to disclose personal account information without the verification procedures completed to ensure we were speaking with the correct partyMRS has a policy that requires verification of certain pieces of information before disclosing any details, to maintain confidentiality of personal and financial information protected by various federal and state lawsWe apologize for any inconvenience this may have caused Upon receipt of Ms [redacted] complaint, we notified our client, requested verification of debt, and ceased attempts to contact Ms [redacted] by phoneShould [redacted] provide us with documents that support the validity of the debt, we will mail to Ms [redacted] To fulfill Ms [redacted] request for a letter, we have mailed information regarding the matter to the address provided in this correspondenceDue to a National Change of Address notification, our first attempt to mail the letter was unsuccessfulFurthermore, please be advised that MRS has not and will not report this account of Ms [redacted] to any credit reporting agenciesIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
February 7, Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address [redacted] concernsWe welcome the opportunity to assist with this matter We must respectfully deny the allegations MRS has not called [redacted] daily, nor have we received any payment regarding the account in our office On August 4, 2016, our client placed [redacted] account in our office for collection MRS made no more than calls to telephone number [redacted] during the months the account has been in our office On January 18, 2017, MRS dialed [redacted] , the number provided by [redacted] in this complaint At that time we were informed that this was a wrong phone number and we immediately marked the phone number do not call Any calls received at phone number [redacted] after January 18, were not from MRS Per [redacted] request, MRS has ceased all further attempts to contact him regarding this account Thank you for your courtesy and cooperation If you have any questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] This communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of Mr [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address his concernsWe welcome the opportunity to assist you in this matter Our agents informed Mr [redacted] that we do not report delinquent accounts until days after placement in our officeAt the time of the conversations with Mr***, our agents were not aware that our policy had changed to days We have sent a request to the credit reporting agencies to remove this account from Mr [redacted] credit report We do apologize for any misunderstanding or inconvenience this may have causedIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear Ms [redacted] , [redacted] (MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concernsWe welcome the opportunity to assist Our client placed an account in our office for collectionWhile attempting to reach the consumer, we placed several phone calls to a phone number ending in ***, which we believed to be a viable contact number Upon receipt of this correspondence, we immediately marked the phone to prevent further calls regarding the accountWe have also notified our client of these concerns and placed the account into a hold status to cease further collection activity We apologize for any inconvenience that MR [redacted] has experiencedWe strive for the utmost level of service and supportIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, [redacted] ###-###-#### [redacted]
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] ***’s concern submitted via your office, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the concerns cited in Mr***’s complaint On August 2, 2013, account number ending in 1474, was placed with MRS for collectionOur records indicate that Mr [redacted] was extended a settlement offer in the amount of $1,on September 5, 2013, by one of our representatives, but a payment was not received in our officeDue to this circumstance, we are unable to furnish his request for a Release of Debt letterIf Mr [redacted] has any documentation that suggests otherwise, please forward the information to our office and we will review this matter further If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
August 31, Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] complaint submitted via your agency case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist you in this matter On August 22, our client placed an account with us for collectionsMRS made attempts to reach an intended party at the phone number ###-###-####We believed this to be a viable contact number for the intended partyOn August 26, we spoke with Ms [redacted] and she informed us that we were calling a wrong numberWe immediately flagged the phone number to prevent further contact regarding the account in our officeAny calls made prior to August 22, were not from MRSWe apologize for any inconvenience we may have caused Ms***If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directlyOur contact information is belowSincerely, MRS BPO, L.L.CQuality Assurance [redacted] NJ ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collectorMINNESOTA RESIDENTS: This collection agency is licensed by the Minnesota Department of Commerce
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] ’s complaint submitted via the Revdex.com of New Jersey, ID No [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address his concernsWe welcome the opportunity to assist in this matter We received [redacted] ’s certified letter on September 21, 2015, which was the first and only contact from [redacted] regarding this account We did not speak with [redacted] on September 15, or any other date regarding this account In his letter, and in the complaint filed with the Revdex.com, [redacted] demanded the reporting of the account be removed within days The request to remove the reporting of the account was sent to the credit bureaus on September 23, 2015, and a letter was sent to [redacted] confirming the deletion request was submitted The deletion of the reporting of the account and written confirmation were processed within the days of receipt of the certified letter, and within days of September 16, 2015, the date he indicates the certified letter was sent to us We trust this will satisfy [redacted] ’s desired resolution We request this case be closed with the Revdex.com as resolved as we have fulfilled the consumer’s requestIf you have any additional questions or concerns regarding this matter, do not hesitate to contact our Quality Assurance Department directly Our contact information is below Thank you for your courtesy and cooperation Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
June 23, Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] ’s complaint submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address Mr [redacted] ’s concernsWe welcome the opportunity to assist in this matter On June 17, 2016, Mr [redacted] contacted our office regarding an account that is on his credit report We were unable to locate an account with the information Mr [redacted] provided during the phone call Upon further review, Mr [redacted] was apparently advised by another entity that his account was with MRS His account is not and never was placed with our agency at any time Mr [redacted] told us the account being reported on his credit report was a [redacted] ***e citation There is no account placed in our office for Mr [redacted] from this client MRS has not reported this to the credit bureaus MRS cannot accept payment for an account that is not in our office We recommend Mr [redacted] contact [redacted] directly at [redacted] with any questions regarding this account If an account is placed with MRS in the future for Mr [redacted] , we will contact him at that time.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, case number Our Quality Assurance Department has initiated an investigation in order to promptly address her concernsWe welcome the opportunity to assist you in this matter We believe that our company has been identified in errorWe have no record of placing any calls to [redacted] telephone number [redacted] , nor do we have any accounts in our system for [redacted] We would be glad to research further if there is any additional information that [redacted] may be able to provide At this time we respectfully ask the Revdex.com to please consider this complaint to not be against our companyIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted]
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the Revdex.com NJ, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist you with this matter On September 7, 2016, MRS mailed a letter to you notifying that our client had placed your account with us for collection On November 30, we received your letter in which you disputed the account Upon review, we made the business decision to cease further attempts to collect, and we sent a request to the credit bureaus to remove our reporting of the account from your credit profile A letter was sent notifying you of this decision and action, as well as a copy of the itemization of the debt that was provided by our client MRS cannot affect a change in the length of time each bureau may take to update its records relating to the deletion request If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector NORTH CAROLINA RESIDENTS: North Carolina Department of Insurance, permit number [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the concernsWe welcome the opportunity to assist in this matter We have been working with Ms [redacted] since January regarding the account which was placed with our office for collection We strive for the utmost level of service, and we sincerely apologize if she feels that she has been treated rudely Per Ms [redacted] desired resolution, the account has been reassigned Ms [redacted] can contact our Operation Manager [redacted] directly at [redacted] If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of Ms [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concernsWe welcome the opportunity to assist you in this matter Upon receipt of Ms [redacted] concern, we notified the client and they confirmed that account was paidWe have made a business decision to remove this from credit reportingIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality AssuranceOlney AveCherry Hill, NJ ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the Revdex.com (Revdex.com), case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns We welcome the opportunity to assist with the customer’s concernsAs this was [redacted] first request for validation of debt from MRS, we forwarded the request to the original creditor in order to obtain the information that he needsPlease contact our office if you need any further assistanceOur contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] [redacted]
I have personall contacted the company and they are correct. Further investigations will be made in to PRA[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in r [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via your agency, the NJ Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist Mr [redacted] in this matter On September 15, 2016, we spoke with Mr [redacted] who informed us that he paid this account in fullOur client placed this account in our office with a balance of $We did receive two payments on August 26, and September 14, totaling $from our clientThis left a remaining balance of $309.00, which is for unreturned equipment Per his request we have ceased all collection efforts regarding this account, including marking Mr [redacted] telephone number ###-###-#### as do not call We have requested Mr [redacted] credit report be updatedThis request was sent to [redacted] , [redacted] , and [redacted] We also notified our client of Mr [redacted] complaint regarding this account If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] NJ ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
June 16, Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the consumer’s concernsWe welcome the opportunity to assist in this matter.On June 3, 2016, MRS sent a letter to the address on the account advising [redacted] that her account was placed with our agency for collection In addition to sending a letter, we attempted to reach Ms [redacted] by phone at the phone numbers provided by our client, which we believed to be a viable contact numbers for Ms [redacted] This is the first notice we have had that we were attempting to contact Ms [redacted] at a wrong phone number Ms [redacted] did not identify the phone number we were dialing in error To ensure no further calls are placed to a wrong number, we have ceased attempts to contact Ms [redacted] by phone.MRS has not and will not report this account to the credit bureaus.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is belowSincerely,MRS BPO, L.L.C.Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear Ms [redacted] MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns We welcome the opportunity to assist in this matter The account for Mr [redacted] was placed with MRS for collection Our client was however, unable to provide documentation to validate the debt, therefore, we were unable to confirm or refute the validity of the account We have ceased further attempts to collect this alleged debt, and we sent notification to the following agencies: [redacted] , [redacted] and [redacted] ***, that the referenced account be deleted from the consumer’s credit profile If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] ###-###-#### [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] complaint submitted via your Agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist you in this matter On July 8, 2016, our client [redacted] placed Ms [redacted] account with us for collectionsWe spoke to Ms [redacted] one time, on August 18, 2016; during the call, our agent was unable to disclose personal account information without the verification procedures completed to ensure we were speaking with the correct partyMRS has a policy that requires verification of certain pieces of information before disclosing any details, to maintain confidentiality of personal and financial information protected by various federal and state lawsWe apologize for any inconvenience this may have caused Upon receipt of Ms [redacted] complaint, we notified our client, requested verification of debt, and ceased attempts to contact Ms [redacted] by phoneShould [redacted] provide us with documents that support the validity of the debt, we will mail to Ms [redacted] To fulfill Ms [redacted] request for a letter, we have mailed information regarding the matter to the address provided in this correspondenceDue to a National Change of Address notification, our first attempt to mail the letter was unsuccessfulFurthermore, please be advised that MRS has not and will not report this account of Ms [redacted] to any credit reporting agenciesIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
February 7, Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address [redacted] concernsWe welcome the opportunity to assist with this matter We must respectfully deny the allegations MRS has not called [redacted] daily, nor have we received any payment regarding the account in our office On August 4, 2016, our client placed [redacted] account in our office for collection MRS made no more than calls to telephone number [redacted] during the months the account has been in our office On January 18, 2017, MRS dialed [redacted] , the number provided by [redacted] in this complaint At that time we were informed that this was a wrong phone number and we immediately marked the phone number do not call Any calls received at phone number [redacted] after January 18, were not from MRS Per [redacted] request, MRS has ceased all further attempts to contact him regarding this account Thank you for your courtesy and cooperation If you have any questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] This communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of Mr [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address his concernsWe welcome the opportunity to assist you in this matter Our agents informed Mr [redacted] that we do not report delinquent accounts until days after placement in our officeAt the time of the conversations with Mr***, our agents were not aware that our policy had changed to days We have sent a request to the credit reporting agencies to remove this account from Mr [redacted] credit report We do apologize for any misunderstanding or inconvenience this may have causedIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear Ms [redacted] , [redacted] (MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concernsWe welcome the opportunity to assist Our client placed an account in our office for collectionWhile attempting to reach the consumer, we placed several phone calls to a phone number ending in ***, which we believed to be a viable contact number Upon receipt of this correspondence, we immediately marked the phone to prevent further calls regarding the accountWe have also notified our client of these concerns and placed the account into a hold status to cease further collection activity We apologize for any inconvenience that MR [redacted] has experiencedWe strive for the utmost level of service and supportIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, [redacted] ###-###-#### [redacted]
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] ***’s concern submitted via your office, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the concerns cited in Mr***’s complaint On August 2, 2013, account number ending in 1474, was placed with MRS for collectionOur records indicate that Mr [redacted] was extended a settlement offer in the amount of $1,on September 5, 2013, by one of our representatives, but a payment was not received in our officeDue to this circumstance, we are unable to furnish his request for a Release of Debt letterIf Mr [redacted] has any documentation that suggests otherwise, please forward the information to our office and we will review this matter further If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
August 31, Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] complaint submitted via your agency case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist you in this matter On August 22, our client placed an account with us for collectionsMRS made attempts to reach an intended party at the phone number ###-###-####We believed this to be a viable contact number for the intended partyOn August 26, we spoke with Ms [redacted] and she informed us that we were calling a wrong numberWe immediately flagged the phone number to prevent further contact regarding the account in our officeAny calls made prior to August 22, were not from MRSWe apologize for any inconvenience we may have caused Ms***If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directlyOur contact information is belowSincerely, MRS BPO, L.L.CQuality Assurance [redacted] NJ ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collectorMINNESOTA RESIDENTS: This collection agency is licensed by the Minnesota Department of Commerce
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] ’s complaint submitted via the Revdex.com of New Jersey, ID No [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address his concernsWe welcome the opportunity to assist in this matter We received [redacted] ’s certified letter on September 21, 2015, which was the first and only contact from [redacted] regarding this account We did not speak with [redacted] on September 15, or any other date regarding this account In his letter, and in the complaint filed with the Revdex.com, [redacted] demanded the reporting of the account be removed within days The request to remove the reporting of the account was sent to the credit bureaus on September 23, 2015, and a letter was sent to [redacted] confirming the deletion request was submitted The deletion of the reporting of the account and written confirmation were processed within the days of receipt of the certified letter, and within days of September 16, 2015, the date he indicates the certified letter was sent to us We trust this will satisfy [redacted] ’s desired resolution We request this case be closed with the Revdex.com as resolved as we have fulfilled the consumer’s requestIf you have any additional questions or concerns regarding this matter, do not hesitate to contact our Quality Assurance Department directly Our contact information is below Thank you for your courtesy and cooperation Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
June 23, Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] ’s complaint submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address Mr [redacted] ’s concernsWe welcome the opportunity to assist in this matter On June 17, 2016, Mr [redacted] contacted our office regarding an account that is on his credit report We were unable to locate an account with the information Mr [redacted] provided during the phone call Upon further review, Mr [redacted] was apparently advised by another entity that his account was with MRS His account is not and never was placed with our agency at any time Mr [redacted] told us the account being reported on his credit report was a [redacted] ***e citation There is no account placed in our office for Mr [redacted] from this client MRS has not reported this to the credit bureaus MRS cannot accept payment for an account that is not in our office We recommend Mr [redacted] contact [redacted] directly at [redacted] with any questions regarding this account If an account is placed with MRS in the future for Mr [redacted] , we will contact him at that time.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, case number Our Quality Assurance Department has initiated an investigation in order to promptly address her concernsWe welcome the opportunity to assist you in this matter We believe that our company has been identified in errorWe have no record of placing any calls to [redacted] telephone number [redacted] , nor do we have any accounts in our system for [redacted] We would be glad to research further if there is any additional information that [redacted] may be able to provide At this time we respectfully ask the Revdex.com to please consider this complaint to not be against our companyIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted]
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the Revdex.com NJ, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist you with this matter On September 7, 2016, MRS mailed a letter to you notifying that our client had placed your account with us for collection On November 30, we received your letter in which you disputed the account Upon review, we made the business decision to cease further attempts to collect, and we sent a request to the credit bureaus to remove our reporting of the account from your credit profile A letter was sent notifying you of this decision and action, as well as a copy of the itemization of the debt that was provided by our client MRS cannot affect a change in the length of time each bureau may take to update its records relating to the deletion request If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector NORTH CAROLINA RESIDENTS: North Carolina Department of Insurance, permit number [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the concernsWe welcome the opportunity to assist in this matter We have been working with Ms [redacted] since January regarding the account which was placed with our office for collection We strive for the utmost level of service, and we sincerely apologize if she feels that she has been treated rudely Per Ms [redacted] desired resolution, the account has been reassigned Ms [redacted] can contact our Operation Manager [redacted] directly at [redacted] If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of Ms [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concernsWe welcome the opportunity to assist you in this matter Upon receipt of Ms [redacted] concern, we notified the client and they confirmed that account was paidWe have made a business decision to remove this from credit reportingIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality AssuranceOlney AveCherry Hill, NJ ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the Revdex.com (Revdex.com), case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns We welcome the opportunity to assist with the customer’s concernsAs this was [redacted] first request for validation of debt from MRS, we forwarded the request to the original creditor in order to obtain the information that he needsPlease contact our office if you need any further assistanceOur contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] [redacted]
I have personall contacted the company and they are correct. Further investigations will be made in to PRA[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in r [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via your agency, the NJ Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address your concernsWe welcome the opportunity to assist Mr [redacted] in this matter On September 15, 2016, we spoke with Mr [redacted] who informed us that he paid this account in fullOur client placed this account in our office with a balance of $We did receive two payments on August 26, and September 14, totaling $from our clientThis left a remaining balance of $309.00, which is for unreturned equipment Per his request we have ceased all collection efforts regarding this account, including marking Mr [redacted] telephone number ###-###-#### as do not call We have requested Mr [redacted] credit report be updatedThis request was sent to [redacted] , [redacted] , and [redacted] We also notified our client of Mr [redacted] complaint regarding this account If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted] NJ ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
June 16, Dear [redacted] , MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the consumer’s concernsWe welcome the opportunity to assist in this matter.On June 3, 2016, MRS sent a letter to the address on the account advising [redacted] that her account was placed with our agency for collection In addition to sending a letter, we attempted to reach Ms [redacted] by phone at the phone numbers provided by our client, which we believed to be a viable contact numbers for Ms [redacted] This is the first notice we have had that we were attempting to contact Ms [redacted] at a wrong phone number Ms [redacted] did not identify the phone number we were dialing in error To ensure no further calls are placed to a wrong number, we have ceased attempts to contact Ms [redacted] by phone.MRS has not and will not report this account to the credit bureaus.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is belowSincerely,MRS BPO, L.L.C.Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear Ms [redacted] MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns We welcome the opportunity to assist in this matter The account for Mr [redacted] was placed with MRS for collection Our client was however, unable to provide documentation to validate the debt, therefore, we were unable to confirm or refute the validity of the account We have ceased further attempts to collect this alleged debt, and we sent notification to the following agencies: [redacted] , [redacted] and [redacted] ***, that the referenced account be deleted from the consumer’s credit profile If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] ###-###-#### [redacted]