Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] complaint submitted via your Agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address...
your concerns. We welcome the opportunity to assist you in this matter. On July 8, 2016, our client [redacted] placed Ms. [redacted] account with us for collections. We spoke to Ms. [redacted] one time, on August 18, 2016; during the call, our agent was unable to disclose personal account information without the verification procedures completed to ensure we were speaking with the correct party. MRS has a policy that requires verification of certain pieces of information before disclosing any details, to maintain confidentiality of personal and financial information protected by various federal and state laws. We apologize for any inconvenience this may have caused. Upon receipt of Ms. [redacted] complaint, we notified our client, requested verification of debt, and ceased attempts to contact Ms. [redacted] by phone. Should [redacted] provide us with documents that support the validity of the debt, we will mail to Ms. [redacted]. To fulfill Ms. [redacted] request for a letter, we have mailed information regarding the matter to the address provided in this correspondence. Due to a National Change of Address notification, our first attempt to mail the letter was unsuccessful. Furthermore, please be advised that MRS has not and will not report this account of Ms. [redacted] to any credit reporting agencies. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address her...
concerns. We welcome the opportunity to assist in this matter. In an effort to reach the intended party we made call attempts to phone number ###-###-####, which we believed was a viable contact number. On August 24, 2015, we were called by an unidentified female who informed our representative that we were calling the wrong number, and that she had already attempted to inform us that it was a wrong number by pressing the buttons in our automated prompt. Our representative immediately marked the phone number ###-###-#### as ‘do not call’ in order to prevent future call attempts regarding the account. Please note, this was our first verbal notification that we were calling the wrong number and there have been no further attempts to that phone number, following that conversation. Our phone records support that the automated prompt system was abandoned each time a call attempt was made, before confirmation of the wrong party selection was received. Since the call was abandoned by the call recipient before final confirmation, the phone number was never reported to us as a wrong number. This has been identified as an opportunity to better serve our call recipients, with regard to the recorded instructions of our touch-tone prompt system. We strive for the utmost level of service and support; and sincerely apologize for any inconvenience [redacted] or any other employee of [redacted] may have experienced. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.[redacted] ###-###-#### [redacted] NORTH CAROLINA RESIDENTS: North Carolina Department of Insurance, permit number [redacted]
June 23, 2016 Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s complaint submitted via your agency, case number [redacted]. Our Quality Assurance Department has...
initiated an investigation in order to address Mr. [redacted]’s concerns. We welcome the opportunity to assist in this matter. On June 17, 2016, Mr. [redacted] contacted our office regarding an account that is on his credit report. We were unable to locate an account with the information Mr. [redacted] provided during the phone call. Upon further review, Mr. [redacted] was apparently advised by another entity that his account was with MRS. His account is not and never was placed with our agency at any time. Mr. [redacted] told us the account being reported on his credit report was a [redacted]e citation. There is no account placed in our office for Mr. [redacted] from this client. MRS has not reported this to the credit bureaus. MRS cannot accept payment for an account that is not in our office. We recommend Mr. [redacted] contact [redacted] directly at [redacted] with any questions regarding this account. If an account is placed with MRS in the future for Mr. [redacted], we will contact him at that time.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Complaint: [redacted]
I am rejecting this response because:
These bottomfeeders are absolutely lying. Do an internet search and see how many complaints have been filed against them. They have called me now from 6 different phone numbers, all with the same man's threatening voice using a different name. They are liars and have been sued many times.Funny thing because since filing this complaint and another complaint against them with the Attorney General, the calls have completely stopped. What does that tell you?
Regards,
[redacted]
January 12, 2016Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an...
investigation in order to promptly address your concerns. We welcome the opportunity to assist you in this matter. We contacted **. [redacted] on January 7, 2016 regarding an account that had been placed in our office for collections. We requested personal information from her to verify that we were speaking to the correct person and so that we did not give her personal information to the wrong party. We told the consumer that we needed to verify personal information before disclosing information regarding the debt. **. [redacted] did not want to verify her personal information. We advised the consumer that we would cease phone calls to her. The phone number was marked to prevent further calls to that number regarding the account in our office. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted]MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concerns submitted via the NJ Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address the concerns. We welcome the opportunity to assist with this matter.MRS made...
attempts to reach an intended party at phone number [redacted], a number believed to be a viable contact number for the intended recipient. Upon receipt of this complaint, the number was immediately marked to prevent further calls. Please note this was the first indication the number we were dialing was not a good number to reach the intended party. Furthermore, we must respectfully deny the allegation of harassment. Our phone records support that only three (3) calls were made to phone number [redacted], on three (3) different days. Any other calls [redacted] may have received were not from our company.Thank you for your courtesy and cooperation. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below.Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
[redacted]
[redacted]
[redacted] This communication is from a debt collector.
Dear [redacted]
* MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address [redacted]...
[redacted] concerns. We welcome the opportunity to assist you with this matter. We respectfully deny that MRS’s telephone calls are a scam. MRS has been in business since 1991, serving numerous clients and consumers satisfactorily. It is our policy and practice to obtain verification of certain pieces of information before disclosing any details on telephone calls. This is to ensure confidentiality of the intended party’s personal information. All of the phone numbers MRS calls from are owned by MRS. MRS mailed a letter to the intended party, and placed calls to telephone number [redacted], which was provided as a viable telephone number for the intended party. Since we are unable to verify that we reached the correct party at that telephone number, MRS has ceased further attempts to this telephone number regarding the matter currently in our office. If [redacted] choses to call our office, he will need to verify his name, the last (4) digits of his social security number and his date of birth. Once we have verified we are speaking with the correct person, we will be able to discuss this matter with him. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an...
investigation in order to promptly address your concerns. We welcome the opportunity to assist. Our client placed an account in our office for collection. While attempting to reach the consumer, we placed several phone calls to a phone number ending in [redacted], which we believed to be a viable contact number. Upon receipt of this correspondence, we immediately marked the phone to prevent further calls regarding the account. We have also notified our client of these concerns and placed the account into a hold status to cease further collection activity. We apologize for any inconvenience that MR. [redacted] has experienced. We strive for the utmost level of service and support. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted]
[redacted] ###-###-#### [redacted]
Dear Ms. [redacted] MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns. We welcome the...
opportunity to assist in this matter. The account for Mr. [redacted] was placed with MRS for collection. Our client was however, unable to provide documentation to validate the debt, therefore, we were unable to confirm or refute the validity of the account. We have ceased further attempts to collect this alleged debt, and we sent notification to the following agencies: [redacted] and [redacted], that the referenced account be deleted from the consumer’s credit profile. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s concern submitted via your office, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly...
address the concerns cited in Mr. [redacted]’s complaint. On August 2, 2013, account number ending in 1474, was placed with MRS for collection. Our records indicate that Mr. [redacted] was extended a settlement offer in the amount of $1,430.02 on September 5, 2013, by one of our representatives, but a payment was not received in our office. Due to this circumstance, we are unable to furnish his request for a Release of Debt letter. If Mr. [redacted] has any documentation that suggests otherwise, please forward the information to our office and we will review this matter further. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
February 16, 2016Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the Revdex.com (Revdex.com), case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns. ...
We welcome the opportunity to assist with the customer’s concerns. As this was [redacted]’s first request for validation of debt and/or payment history from MRS, we forwarded the request to the original creditor in order to obtain the information that [redacted] has requested. The requested documentation will be mailed out to [redacted]’s address on file, and will include records prior to the account charge off. The account balance at the time of charge off was $2,215.56. The original creditor has also provided a history of payments that have been made to the account after the date of charge off, broken down in the table following: Payment Transaction Date Payment Made To Amount of Payment Balance 10/5/2013 [redacted] $39.00 2176.56 11/5/2013 [redacted] $39.00 2137.56 12/5/2013 [redacted] $39.00 2098.56 1/5/2014 [redacted] $39.00 2059.56 2/5/2014 [redacted] $39.00 2020.56 3/5/2014 [redacted] $39.00 1981.56 6/30/2014 Prior Agency Payment $50.00 1931.56 7/15/2014 Prior Agency Payment $50.00 1881.56 7/31/2014 Prior Agency Payment $50.00 1831.56 8/15/2014 Prior Agency Payment $50.00 1781.56 8/31/2014 Prior Agency Payment $50.00 1731.56 9/15/2014 Prior Agency Payment $50.00 1681.56 9/30/2014 Prior Agency Payment $50.00 1631.56 10/15/2014 Prior Agency Payment $50.00 1581.56 10/30/2014 Prior Agency Payment $50.00 1531.56 11/17/2014 Prior Agency Payment $50.00 1481.56 11/30/2014 Prior Agency Payment $50.00 1431.56 12/15/2014 Prior Agency Payment $50.00 1381.56 12/31/2014 Prior Agency Payment $50.00 1331.56 1/15/2015 Prior Agency Payment $50.00 1281.56 1/31/2015 Prior Agency Payment $50.00 1231.56 2/16/2015 Prior Agency Payment $50.00 1181.56 2/28/2015 Prior Agency Payment $50.00 1131.56 3/16/2015 Prior Agency Payment $50.00 1081.56 3/31/2015 Prior Agency Payment $50.00 1031.56 4/15/2015 Prior Agency Payment $50.00 981.56 4/30/2015 Prior Agency Payment $50.00 $931.56 Please contact our office if you need any further assistance. Sincerely, MRS BPO, L.L.C. Quality Assurance[redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
August 31, 2016 Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] complaint submitted via your agency case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address your concerns. We welcome the opportunity to assist you in this matter....
On August 22, 2016 our client placed an account with us for collections. MRS made attempts to reach an intended party at the phone number ###-###-####. We believed this to be a viable contact number for the intended party. On August 26, 2016 we spoke with Ms. [redacted] and she informed us that we were calling a wrong number. We immediately flagged the phone number to prevent further contact regarding the account in our office. Any calls made prior to August 22, 2016 were not from MRS. We apologize for any inconvenience we may have caused Ms. [redacted]. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] NJ 08003 ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. MINNESOTA RESIDENTS: This collection agency is licensed by the Minnesota Department of Commerce.
January 27, 2016 Dear Ms. [redacted] [redacted] L.L.C. [redacted] is in receipt of a concern submitted via the Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address these concerns. We welcome the opportunity to...
assist you in this matter. On January 14, 2016, this account was placed in our office for collections. We sent a letter on that date advising the consumer of the balance due $36.48, inclusive of a $3.01 fee charged by [redacted] prior to placement of the account with [redacted] for collections. The letter also included notification that the consumer has the right to dispute the validity of the debt or any portion thereof. We have had no contact with or from Ms[redacted] apart from this complaint made through the NJ Revdex.com. This was the first and only notice that the debt is being disputed. Upon receipt, we made a request for validation to our client. We will forward a copy of the validation to the consumer’s address when we receive it. Recognizing that the consumer is disputing the balance on this account, we have made the business decision to cease further collection efforts. Please note [redacted] did not report this account to any of the credit bureaus. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted] T[redacted]
[A default letter is *rovided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. *lease let me know what amount I can settle with or if I can set up a monthly *ayment for the balance. Thank you!
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Mr. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address...
his concerns. We welcome the opportunity to assist in this matter. We were attempting to resolve a file which was placed in our office on August 4, 2015, by our client. In our attempts to reach the appropriate party, we contacted telephone number ###-###-####, which was obtained as a viable contact number. We have marked telephone number ###-###-#### as do not call, to prevent any future call attempts regarding this account. This complaint was our first notification that we were contacting the inappropriate party. On August 26, 2015, we spoke with an unidentified party and confirmed that telephone number ###-###-#### had been marked as do not call. We only made three attempts to telephone number ###-###-#### between August 24, 2015 and August 26, 2015. Any calls received at this telephone number other than the above mentioned dates, were not from MRS. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in...
order to address his concerns. We welcome the opportunity to assist you with this matter. On October 19, 2014, our client T[redacted] placed the account with us for collection. Upon receipt of this correspondence, we contacted our client in order to obtain validation of the account in question. They provided a copy of the most recent statement, dated May 24, 2013. We have forwarded a copy to Mr. [redacted] and included a copy with this response. It is our recommendation Mr. [redacted] contact the creditor directly to confirm the payment he indicates was made 5 years ago. Recognizing Mr. [redacted] is disputing the account, specifically that it was paid prior to being placed with MRS, we have made the business decision to cease further attempts to contact him regarding this account and to remove the reporting of this debt from his credit profile. This notification will be sent to [redacted] and [redacted] Please note MRS cannot affect the amount of time it takes these agencies to update the consumer’s credit profile. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. [redacted]
[redacted]
[redacted]
[redacted]
[redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via your agency, the NJ Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation...
in order to address your concerns. We welcome the opportunity to assist Mr. [redacted] in this matter. On September 15, 2016, we spoke with Mr. [redacted] who informed us that he paid this account in full. Our client placed this account in our office with a balance of $451.78. We did receive two payments on August 26, 2016 and September 14, 2016 totaling $142.58 from our client. This left a remaining balance of $309.00, which is for unreturned equipment. Per his request we have ceased all collection efforts regarding this account, including marking Mr. [redacted] telephone number ###-###-#### as do not call. We have requested Mr. [redacted] credit report be updated. This request was sent to [redacted], [redacted], and [redacted]. We also notified our client of Mr. [redacted] complaint regarding this account. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] NJ 08003 ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] complaint submitted via your Agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address...
your concerns. We welcome the opportunity to assist you in this matter. On July 8, 2016, our client [redacted] placed Ms. [redacted] account with us for collections. We spoke to Ms. [redacted] one time, on August 18, 2016; during the call, our agent was unable to disclose personal account information without the verification procedures completed to ensure we were speaking with the correct party. MRS has a policy that requires verification of certain pieces of information before disclosing any details, to maintain confidentiality of personal and financial information protected by various federal and state laws. We apologize for any inconvenience this may have caused. Upon receipt of Ms. [redacted] complaint, we notified our client, requested verification of debt, and ceased attempts to contact Ms. [redacted] by phone. Should [redacted] provide us with documents that support the validity of the debt, we will mail to Ms. [redacted]. To fulfill Ms. [redacted] request for a letter, we have mailed information regarding the matter to the address provided in this correspondence. Due to a National Change of Address notification, our first attempt to mail the letter was unsuccessful. Furthermore, please be advised that MRS has not and will not report this account of Ms. [redacted] to any credit reporting agencies. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address her...
concerns. We welcome the opportunity to assist in this matter. In an effort to reach the intended party we made call attempts to phone number ###-###-####, which we believed was a viable contact number. On August 24, 2015, we were called by an unidentified female who informed our representative that we were calling the wrong number, and that she had already attempted to inform us that it was a wrong number by pressing the buttons in our automated prompt. Our representative immediately marked the phone number ###-###-#### as ‘do not call’ in order to prevent future call attempts regarding the account. Please note, this was our first verbal notification that we were calling the wrong number and there have been no further attempts to that phone number, following that conversation. Our phone records support that the automated prompt system was abandoned each time a call attempt was made, before confirmation of the wrong party selection was received. Since the call was abandoned by the call recipient before final confirmation, the phone number was never reported to us as a wrong number. This has been identified as an opportunity to better serve our call recipients, with regard to the recorded instructions of our touch-tone prompt system. We strive for the utmost level of service and support; and sincerely apologize for any inconvenience [redacted] or any other employee of [redacted] may have experienced. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.[redacted] ###-###-#### [redacted] NORTH CAROLINA RESIDENTS: North Carolina Department of Insurance, permit number [redacted]
June 23, 2016 Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s complaint submitted via your agency, case number [redacted]. Our Quality Assurance Department has...
initiated an investigation in order to address Mr. [redacted]’s concerns. We welcome the opportunity to assist in this matter. On June 17, 2016, Mr. [redacted] contacted our office regarding an account that is on his credit report. We were unable to locate an account with the information Mr. [redacted] provided during the phone call. Upon further review, Mr. [redacted] was apparently advised by another entity that his account was with MRS. His account is not and never was placed with our agency at any time. Mr. [redacted] told us the account being reported on his credit report was a [redacted]e citation. There is no account placed in our office for Mr. [redacted] from this client. MRS has not reported this to the credit bureaus. MRS cannot accept payment for an account that is not in our office. We recommend Mr. [redacted] contact [redacted] directly at [redacted] with any questions regarding this account. If an account is placed with MRS in the future for Mr. [redacted], we will contact him at that time.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Complaint: [redacted]
I am rejecting this response because:
These bottomfeeders are absolutely lying. Do an internet search and see how many complaints have been filed against them. They have called me now from 6 different phone numbers, all with the same man's threatening voice using a different name. They are liars and have been sued many times.Funny thing because since filing this complaint and another complaint against them with the Attorney General, the calls have completely stopped. What does that tell you?
Regards,
[redacted]
January 12, 2016Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an...
investigation in order to promptly address your concerns. We welcome the opportunity to assist you in this matter. We contacted **. [redacted] on January 7, 2016 regarding an account that had been placed in our office for collections. We requested personal information from her to verify that we were speaking to the correct person and so that we did not give her personal information to the wrong party. We told the consumer that we needed to verify personal information before disclosing information regarding the debt. **. [redacted] did not want to verify her personal information. We advised the consumer that we would cease phone calls to her. The phone number was marked to prevent further calls to that number regarding the account in our office. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted]MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concerns submitted via the NJ Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to address the concerns. We welcome the opportunity to assist with this matter.MRS made...
attempts to reach an intended party at phone number [redacted], a number believed to be a viable contact number for the intended recipient. Upon receipt of this complaint, the number was immediately marked to prevent further calls. Please note this was the first indication the number we were dialing was not a good number to reach the intended party. Furthermore, we must respectfully deny the allegation of harassment. Our phone records support that only three (3) calls were made to phone number [redacted], on three (3) different days. Any other calls [redacted] may have received were not from our company.Thank you for your courtesy and cooperation. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below.Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
[redacted]
[redacted]
[redacted] This communication is from a debt collector.
Dear [redacted]
* MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address [redacted]...
[redacted] concerns. We welcome the opportunity to assist you with this matter. We respectfully deny that MRS’s telephone calls are a scam. MRS has been in business since 1991, serving numerous clients and consumers satisfactorily. It is our policy and practice to obtain verification of certain pieces of information before disclosing any details on telephone calls. This is to ensure confidentiality of the intended party’s personal information. All of the phone numbers MRS calls from are owned by MRS. MRS mailed a letter to the intended party, and placed calls to telephone number [redacted], which was provided as a viable telephone number for the intended party. Since we are unable to verify that we reached the correct party at that telephone number, MRS has ceased further attempts to this telephone number regarding the matter currently in our office. If [redacted] choses to call our office, he will need to verify his name, the last (4) digits of his social security number and his date of birth. Once we have verified we are speaking with the correct person, we will be able to discuss this matter with him. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an...
investigation in order to promptly address your concerns. We welcome the opportunity to assist. Our client placed an account in our office for collection. While attempting to reach the consumer, we placed several phone calls to a phone number ending in [redacted], which we believed to be a viable contact number. Upon receipt of this correspondence, we immediately marked the phone to prevent further calls regarding the account. We have also notified our client of these concerns and placed the account into a hold status to cease further collection activity. We apologize for any inconvenience that MR. [redacted] has experienced. We strive for the utmost level of service and support. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted]
[redacted] ###-###-#### [redacted]
Dear Ms. [redacted] MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the New Jersey Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns. We welcome the...
opportunity to assist in this matter. The account for Mr. [redacted] was placed with MRS for collection. Our client was however, unable to provide documentation to validate the debt, therefore, we were unable to confirm or refute the validity of the account. We have ceased further attempts to collect this alleged debt, and we sent notification to the following agencies: [redacted] and [redacted], that the referenced account be deleted from the consumer’s credit profile. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s concern submitted via your office, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly...
address the concerns cited in Mr. [redacted]’s complaint. On August 2, 2013, account number ending in 1474, was placed with MRS for collection. Our records indicate that Mr. [redacted] was extended a settlement offer in the amount of $1,430.02 on September 5, 2013, by one of our representatives, but a payment was not received in our office. Due to this circumstance, we are unable to furnish his request for a Release of Debt letter. If Mr. [redacted] has any documentation that suggests otherwise, please forward the information to our office and we will review this matter further. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
February 16, 2016Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the Revdex.com (Revdex.com), case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns. ...
We welcome the opportunity to assist with the customer’s concerns. As this was [redacted]’s first request for validation of debt and/or payment history from MRS, we forwarded the request to the original creditor in order to obtain the information that [redacted] has requested. The requested documentation will be mailed out to [redacted]’s address on file, and will include records prior to the account charge off. The account balance at the time of charge off was $2,215.56. The original creditor has also provided a history of payments that have been made to the account after the date of charge off, broken down in the table following: Payment Transaction Date Payment Made To Amount of Payment Balance 10/5/2013 [redacted] $39.00 2176.56 11/5/2013 [redacted] $39.00 2137.56 12/5/2013 [redacted] $39.00 2098.56 1/5/2014 [redacted] $39.00 2059.56 2/5/2014 [redacted] $39.00 2020.56 3/5/2014 [redacted] $39.00 1981.56 6/30/2014 Prior Agency Payment $50.00 1931.56 7/15/2014 Prior Agency Payment $50.00 1881.56 7/31/2014 Prior Agency Payment $50.00 1831.56 8/15/2014 Prior Agency Payment $50.00 1781.56 8/31/2014 Prior Agency Payment $50.00 1731.56 9/15/2014 Prior Agency Payment $50.00 1681.56 9/30/2014 Prior Agency Payment $50.00 1631.56 10/15/2014 Prior Agency Payment $50.00 1581.56 10/30/2014 Prior Agency Payment $50.00 1531.56 11/17/2014 Prior Agency Payment $50.00 1481.56 11/30/2014 Prior Agency Payment $50.00 1431.56 12/15/2014 Prior Agency Payment $50.00 1381.56 12/31/2014 Prior Agency Payment $50.00 1331.56 1/15/2015 Prior Agency Payment $50.00 1281.56 1/31/2015 Prior Agency Payment $50.00 1231.56 2/16/2015 Prior Agency Payment $50.00 1181.56 2/28/2015 Prior Agency Payment $50.00 1131.56 3/16/2015 Prior Agency Payment $50.00 1081.56 3/31/2015 Prior Agency Payment $50.00 1031.56 4/15/2015 Prior Agency Payment $50.00 981.56 4/30/2015 Prior Agency Payment $50.00 $931.56 Please contact our office if you need any further assistance. Sincerely, MRS BPO, L.L.C. Quality Assurance[redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
August 31, 2016 Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] complaint submitted via your agency case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address your concerns. We welcome the opportunity to assist you in this matter....
On August 22, 2016 our client placed an account with us for collections. MRS made attempts to reach an intended party at the phone number ###-###-####. We believed this to be a viable contact number for the intended party. On August 26, 2016 we spoke with Ms. [redacted] and she informed us that we were calling a wrong number. We immediately flagged the phone number to prevent further contact regarding the account in our office. Any calls made prior to August 22, 2016 were not from MRS. We apologize for any inconvenience we may have caused Ms. [redacted]. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] NJ 08003 ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. MINNESOTA RESIDENTS: This collection agency is licensed by the Minnesota Department of Commerce.
January 27, 2016 Dear Ms. [redacted] [redacted] L.L.C. [redacted] is in receipt of a concern submitted via the Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address these concerns. We welcome the opportunity to...
assist you in this matter. On January 14, 2016, this account was placed in our office for collections. We sent a letter on that date advising the consumer of the balance due $36.48, inclusive of a $3.01 fee charged by [redacted] prior to placement of the account with [redacted] for collections. The letter also included notification that the consumer has the right to dispute the validity of the debt or any portion thereof. We have had no contact with or from Ms[redacted] apart from this complaint made through the NJ Revdex.com. This was the first and only notice that the debt is being disputed. Upon receipt, we made a request for validation to our client. We will forward a copy of the validation to the consumer’s address when we receive it. Recognizing that the consumer is disputing the balance on this account, we have made the business decision to cease further collection efforts. Please note [redacted] did not report this account to any of the credit bureaus. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted] T[redacted]
[A default letter is *rovided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. *lease let me know what amount I can settle with or if I can set up a monthly *ayment for the balance. Thank you!
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Mr. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address...
his concerns. We welcome the opportunity to assist in this matter. We were attempting to resolve a file which was placed in our office on August 4, 2015, by our client. In our attempts to reach the appropriate party, we contacted telephone number ###-###-####, which was obtained as a viable contact number. We have marked telephone number ###-###-#### as do not call, to prevent any future call attempts regarding this account. This complaint was our first notification that we were contacting the inappropriate party. On August 26, 2015, we spoke with an unidentified party and confirmed that telephone number ###-###-#### had been marked as do not call. We only made three attempts to telephone number ###-###-#### between August 24, 2015 and August 26, 2015. Any calls received at this telephone number other than the above mentioned dates, were not from MRS. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in...
order to address his concerns. We welcome the opportunity to assist you with this matter. On October 19, 2014, our client T[redacted] placed the account with us for collection. Upon receipt of this correspondence, we contacted our client in order to obtain validation of the account in question. They provided a copy of the most recent statement, dated May 24, 2013. We have forwarded a copy to Mr. [redacted] and included a copy with this response. It is our recommendation Mr. [redacted] contact the creditor directly to confirm the payment he indicates was made 5 years ago. Recognizing Mr. [redacted] is disputing the account, specifically that it was paid prior to being placed with MRS, we have made the business decision to cease further attempts to contact him regarding this account and to remove the reporting of this debt from his credit profile. This notification will be sent to [redacted] and [redacted] Please note MRS cannot affect the amount of time it takes these agencies to update the consumer’s credit profile. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. [redacted]
[redacted]
[redacted]
[redacted]
[redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via your agency, the NJ Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation...
in order to address your concerns. We welcome the opportunity to assist Mr. [redacted] in this matter. On September 15, 2016, we spoke with Mr. [redacted] who informed us that he paid this account in full. Our client placed this account in our office with a balance of $451.78. We did receive two payments on August 26, 2016 and September 14, 2016 totaling $142.58 from our client. This left a remaining balance of $309.00, which is for unreturned equipment. Per his request we have ceased all collection efforts regarding this account, including marking Mr. [redacted] telephone number ###-###-#### as do not call. We have requested Mr. [redacted] credit report be updated. This request was sent to [redacted], [redacted], and [redacted]. We also notified our client of Mr. [redacted] complaint regarding this account. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] NJ 08003 ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]