[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing the calls actually stop
Regards,
*** ***
Complaint: ***
I am rejecting this response because:As this business previously stated: "We contacted *** on January 7, regarding an account that had been placed in our office for collections We requested information from her to verify that we were speaking with to the correct person and so that we did not give her personal information to the wrong party."It is with great conviction that I emphasize that at no time during this initial contact did the caller stated that tney were even a collection agencyWhen I repeatedly requested to know the nature of their endeavors, I was told that it was a "Matter of importance." This is hardly a clear indication that they were attempting to collect a debt I only assumed they were a debt collector because this is the tactics used by many of them.Even with a so-called investigation, this agency will be hard pressed to prove that they divulged at any time during the conversation that they were a debt collectorRepeatedly stating that this iis a matter of importance without supplying any specific creditor information is not in any way conveying qualified information that tells me I am dealing with a legitimate business.And the fact that they have agreed to cease communications, gives me clear evidence that they were not, in any way, the legal holders of an alleged debt.
Regards,
*** ***
December 17, 2015Dear *** ***, MRS BPO, L.L.C(MRS) is in
receipt of a concern submitted via your agency, case number ***. Our Quality Assurance Department has
initiated an investigation in order to
promptly address your concernsWe welcome the opportunity to
assist you in this matter. This complaint does not include a
specific phone number that was called, however, a daytime phone number of
*** was included. This phone
number is the same up to the last digit as the phone number that was provided
from our client as a viable contact for the consumer MRS placed three calls to the
phone number provided, on the final attempt on 12/14/15, a party selected the
wrong number option and the phone number was systematically marked as a bad
number preventing future calls regarding this account. Upon receiving this complaint, we marked all
other phone numbers as “Do Not Call” in order to restrict them from being
called in the future. If you have any additional
questions or concerns regarding our investigation, you can contact our Quality
Assurance Department directly. Our
contact information is below. Sincerely,MRS
BPO, L.L.C.Quality
Assurance*** *** ***
*** *** ** ***
*** ***
***This
is an attempt to collect a debt and any information obtained will be used for
that purposeThis
communication is from a debt collector
*** *** ***
*** *** ***
*** *** ** ***
October 14, Dear Ms*** MRS BPO, L.L.C(MRS) is in receipt of T*** *** complaint received via the Revdex.com website,
case number *** Our Quality Assurance Department has initiated an investigation in order to address Ms*** concernsWe welcome the opportunity to assist with this matter. Upon completion of our investigation, we have confirmed that on August 4, 2016, our client placed an account with us for collections. On October 7, we received this complaint and forwarded it to our client, with a request for validation of debt. As of this date, our client has not provided the requested validationIf our client provides any documentation, we will forward it to Ms***. Since MRS is unable to substantiate this debt, we have made the business decision to cease collection efforts and request deletion from credit reporting. This request was sent to *** *** *** *** When our client provides the documentation, we will forward it to Ms***MRS thanks you for your cooperation and the opportunity to assist with this matter. We believe the actions we have taken will satisfy Ms***’s request. If you or Ms*** have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** ***
*** ***
*** *** ***
*** *** ** *** ***
***
This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** * *** *** *** *** *** *** ** *** *** ** *** ** *** ** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ***
April 22, Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of *** ***’s complaint submitted via your agency, case number ***. Our Quality Assurance Department has
initiated an investigation in order to address your concernsWe welcome the opportunity to assist you in this matter On May 5, MRS received Mr***’s account to collect on from *** *** On October 22, Mr*** settled his account here in one payment. We notified our client that the account was settled in full We respectfully deny that we told Mr*** that they settlement was voided. When we spoke with Mr*** on April 18, 2016, we advised him the account was settled in our office and agreed to provide him with a release of debt letter. The release of debt letter was emailed to Mr*** on April 19, 2016. MRS has not and will not report this account to the credit bureausIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
***
This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear *** *** MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your agency, case number *** Our Quality Assurance Department has initiated an investigation in order to address her concernsWe welcome the opportunity to assist you and ***
*** with this matter. On November 7, our client *** *** *** placed two Student Loan accounts with us for collections. We spoke with *** *** on November 8, 2016, at which time she stated that she was unaware of these loans and requested validation. The requested validation was sent to *** *** on November 11, 2016. A copy has been included with this response. MRS does not own these accounts. As a courtesy, we have made our client aware of *** ***’s request not to sell the debts, but we cannot control what actions the owner of the debts may or may not takeRecognizing that *** *** is disputing these accounts, we have ceased further attempts to contact *** *** regarding these accounts and we have requested deletion from credit reporting, this request was sent to *** *** *** *** MRS cannot affect a change in the length of time each bureau may take to update it records. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
*** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
MRS BPO, L.L.C.*** *** ***
*** *** ** *** March 7, 2016 Dear Ms*** , MRS BPO, L.L.C(MRS) is in receipt of Robert ***’s concern submitted via your agency, case number
***. Our Quality Assurance Department has initiated an investigation in order to address his concerns We welcome the opportunity to assist you and Mr*** in this matter. On October 19, 2014, our client placed an account with us for collections. On December 31, 2015, Mr*** contacted our office and gave us permission to speak with his wifeWe made arrangements to settle Mr***’s account during that call. On February 5, we sent a request to update the trade line on the credit report. This request was sent to Experian, Equifax and TransUnion. We have confirmed that the credit report was updated to show the trade line as paid. On February 29, 2016, Mr*** contacted us again. He stated that we did not remove this from credit reporting as we had stated we would We advised the consumer that we do not provide the service known as “Pay for Deletion”, and we told him that we would update the trade line on the credit report as paid with a settlement. We also received written correspondence from Mr*** in February, on which he requested that we remove this from his credit report. In the written correspondence Mr*** described some life changes as the basis of his request. We respectfully deny any claims or allegations that any of our agents stated that we would remove this from credit reporting. However, upon receipt of this correspondence and further consideration of Mr***’s request, we have made the business decision to remove this from credit reporting as Mr*** has requested. We sent a request to the credit bureaus to have this trade line removed from Mr***’s credit report. This request was sent today, March 4, and was sent to Experian, Equifax and TransUnionIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance*** *** ***
*** *** ** ***
*** *** *** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***, MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your agency, *** *** ***. Our Quality Assurance Department has initiated an investigation in order to promptly address
his concernsWe welcome the opportunity to assist in this matter. MRS was attempting to contact *** *** regarding his account which was forwarded to our office for collection, by our clientMRS attempted to send a letter to *** *** but apparently were had an incorrect address on fileWe have resent the letter to the address *** *** provided with this complaint We notified our client of *** *** concerns. We have ceased all further collection activity regarding this account and sent a request to the following agencies: ***, *** and *** ***, to have this account removed from his credit reportIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** ***
*** ***
*** *** ***
*** *** ** ***
*** ***
*** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *
Dear *** *** MRS BPO, L.L.C(MRS) is in receipt of *** *** concerns submitted via the NJ Revdex.com, ID number ***Our Quality Assurance Department has initiated an
investigation in order to address the concernsWe welcome the opportunity to assist with this matter. A matter was placed with MRS on October 26, 2016, for a customer who has the same name and address as *** ***MRS mailed correspondence to the intended recipient on October 28, MRS has made the business decision to request deletion of the trade line to the three major credit bureausThe request has been sent to Experian, Equifax, and Trans UnionPlease be advised, MRS cannot affect a change in the length of time it may take for each credit bureau to update its records relating to MRS’s deletion requestIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
***
This communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution is satisfactory to me
Regards,
*** ***
January 25, Dear *** ***
MRS BPO, L.L.C(MRS) is in receipt of *** *** complaint submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation
in order to address his concernsWe welcome the opportunity to assist with this matter On February 4, our client ** *** *** placed *** *** account with us for collections. MRS made multiple attempts to contact *** *** Receipt of this of this complaint was the first notification that MRS received that *** *** was disputing this account. MRS has notified *** of *** *** dispute and requested validation of debt. For your convenience, we are attaching the statement *** has provided to support the debt. This document has been mailed to the address on this complaint MRS ceased collections efforts regarding this account. MRS has made the business decision to request deletion from credit reporting. This request was sent to Experian, Equifax and Trans Union. MRS cannot affect a change in the length of time it takes for each bureau to update its records in regard to our request If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
*** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of Ms*** concerns submitted via the New Jersey Revdex.com, case number ***. Our Quality Assurance Department has initiated an investigation in
order to address the concernsWe welcome the opportunity to assist in this matter The account was placed in our office for collection on June 15, 2016, by our client *** ***MRS began credit reporting on August 5, MRS will mail a letter to the address on file and extend the validation period to provide necessary time for Ms*** to review the account and decide if the matter should be disputed. MRS has made the business decision to request deletion of any credit reporting of this accountIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** *** *** ***, NJ *** *** *** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear
*** ***, MRS BPO, L.L.C(MRS) is in receipt
of a concern submitted via your agency, case number ***. Our Quality Assurance Department has
initiated an investigation in order to promptly address your concernsWe welcome the opportunity to assist
you
in this matter. MRS received an account to collect on from our
client. On December 8, we sent a
letter to the address we had on the account, advising *** *** that the
account was in our office, it has not been returned. At that time, MRS did a permissible inquiry
on *** ***’s credit history. Prior to speaking with *** *** on
December 10, 2015, we tried reaching her at other phone numbers that we
believed were viable contact numbers for her. The phone number we contacted *** *** at was included as a viable
contact number, when the account was placed here. *** ***’s desired resolution is
that she does not want to resolve this through our agency. For that reason, we have ceased further
collection efforts. If you have any additional questions
or concerns regarding our investigation, you can contact our Quality Assurance
Department directly. Our contact
information is below. Sincerely,MRS
BPO, L.L.C.Quality
Assurance*** *** ***
*** *** ** ***
*** ***
***This
is an attempt to collect a debt and any information obtained will be used for
that purposeThis communication is from
a debt collector
March 16, 2018 Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of Joanne Dickinson’s concern submitted via your agency, case number 12733020. Our Quality Assurance Department has...
initiated an investigation in order to address [redacted] concerns. We welcome the opportunity to assist with this matter. MRS has a service agreement with our client to handle their customers’ outstanding debts. On March 2, 2018, our client [redacted] Management Services placed [redacted] account with us for collection. Upon receipt of [redacted] concern, MRS notified our client and requested validation of this debt. Our client provided documents in support of the debt, which have been mailed to the address on this complaint. We are attaching these documents for [redacted] convenience. MRS did not and will not credit report this account. MRS cannot control what [redacted] Management Services or any other entity may or may not have reported to the credit reporting agencies. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
June 30, 2016 Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] complaint submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address your concerns. We welcome the opportunity to...
assist in this matter. [redacted] placed an account with us on June 27, 2015. On May 23, 2016, we received notification from [redacted] they received payment for the full balance due. We therefore requested the credit bureaus to reflect the account as paid. This complaint is the first we were notified that Mr. [redacted] had a concern regarding this account. We have made the business decision to request removal from credit reporting. The request for deletion was sent to [redacted]. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear Ms. [redacted] , MRS BPO, L.L.C. (MRS) is in receipt of Ms. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We welcome the opportunity to assist you in this matter. We were attempting to resolve Ms. [redacted] account that our client referred to our office for collection. We spoke with Ms. [redacted] on August 31, 2015 and again on September 1, 2015, at which time we provided her with instructions to dispute this account. Specifically, we provided her with a phone number to enable her to communicate the dispute directly with the creditor. We ceased further collection efforts and sent a request to the following agencies: [redacted] and [redacted], to have this removed from her credit report.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing the calls actually stop
Regards,
*** ***
Complaint: ***
I am rejecting this response because:As this business previously stated: "We contacted *** on January 7, regarding an account that had been placed in our office for collections We requested information from her to verify that we were speaking with to the correct person and so that we did not give her personal information to the wrong party."It is with great conviction that I emphasize that at no time during this initial contact did the caller stated that tney were even a collection agencyWhen I repeatedly requested to know the nature of their endeavors, I was told that it was a "Matter of importance." This is hardly a clear indication that they were attempting to collect a debt I only assumed they were a debt collector because this is the tactics used by many of them.Even with a so-called investigation, this agency will be hard pressed to prove that they divulged at any time during the conversation that they were a debt collectorRepeatedly stating that this iis a matter of importance without supplying any specific creditor information is not in any way conveying qualified information that tells me I am dealing with a legitimate business.And the fact that they have agreed to cease communications, gives me clear evidence that they were not, in any way, the legal holders of an alleged debt.
Regards,
*** ***
December 17, 2015Dear *** ***, MRS BPO, L.L.C(MRS) is in
receipt of a concern submitted via your agency, case number ***. Our Quality Assurance Department has
initiated an investigation in order to
promptly address your concernsWe welcome the opportunity to
assist you in this matter. This complaint does not include a
specific phone number that was called, however, a daytime phone number of
*** was included. This phone
number is the same up to the last digit as the phone number that was provided
from our client as a viable contact for the consumer MRS placed three calls to the
phone number provided, on the final attempt on 12/14/15, a party selected the
wrong number option and the phone number was systematically marked as a bad
number preventing future calls regarding this account. Upon receiving this complaint, we marked all
other phone numbers as “Do Not Call” in order to restrict them from being
called in the future. If you have any additional
questions or concerns regarding our investigation, you can contact our Quality
Assurance Department directly. Our
contact information is below. Sincerely,MRS
BPO, L.L.C.Quality
Assurance*** *** ***
*** *** ** ***
*** ***
***This
is an attempt to collect a debt and any information obtained will be used for
that purposeThis
communication is from a debt collector
*** *** ***
*** *** ***
*** *** ** ***
October 14, Dear Ms*** MRS BPO, L.L.C(MRS) is in receipt of T*** *** complaint received via the Revdex.com website,
case number *** Our Quality Assurance Department has initiated an investigation in order to address Ms*** concernsWe welcome the opportunity to assist with this matter. Upon completion of our investigation, we have confirmed that on August 4, 2016, our client placed an account with us for collections. On October 7, we received this complaint and forwarded it to our client, with a request for validation of debt. As of this date, our client has not provided the requested validationIf our client provides any documentation, we will forward it to Ms***. Since MRS is unable to substantiate this debt, we have made the business decision to cease collection efforts and request deletion from credit reporting. This request was sent to *** *** *** *** When our client provides the documentation, we will forward it to Ms***MRS thanks you for your cooperation and the opportunity to assist with this matter. We believe the actions we have taken will satisfy Ms***’s request. If you or Ms*** have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** ***
*** ***
*** *** ***
*** *** ** *** ***
***
This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** * *** *** *** *** *** *** ** *** *** ** *** ** *** ** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ***
April 22, Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of *** ***’s complaint submitted via your agency, case number ***. Our Quality Assurance Department has
initiated an investigation in order to address your concernsWe welcome the opportunity to assist you in this matter On May 5, MRS received Mr***’s account to collect on from *** *** On October 22, Mr*** settled his account here in one payment. We notified our client that the account was settled in full We respectfully deny that we told Mr*** that they settlement was voided. When we spoke with Mr*** on April 18, 2016, we advised him the account was settled in our office and agreed to provide him with a release of debt letter. The release of debt letter was emailed to Mr*** on April 19, 2016. MRS has not and will not report this account to the credit bureausIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
***
This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear *** *** MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your agency, case number *** Our Quality Assurance Department has initiated an investigation in order to address her concernsWe welcome the opportunity to assist you and ***
*** with this matter. On November 7, our client *** *** *** placed two Student Loan accounts with us for collections. We spoke with *** *** on November 8, 2016, at which time she stated that she was unaware of these loans and requested validation. The requested validation was sent to *** *** on November 11, 2016. A copy has been included with this response. MRS does not own these accounts. As a courtesy, we have made our client aware of *** ***’s request not to sell the debts, but we cannot control what actions the owner of the debts may or may not takeRecognizing that *** *** is disputing these accounts, we have ceased further attempts to contact *** *** regarding these accounts and we have requested deletion from credit reporting, this request was sent to *** *** *** *** MRS cannot affect a change in the length of time each bureau may take to update it records. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
*** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
MRS BPO, L.L.C.*** *** ***
*** *** ** *** March 7, 2016 Dear Ms*** , MRS BPO, L.L.C(MRS) is in receipt of Robert ***’s concern submitted via your agency, case number
***. Our Quality Assurance Department has initiated an investigation in order to address his concerns We welcome the opportunity to assist you and Mr*** in this matter. On October 19, 2014, our client placed an account with us for collections. On December 31, 2015, Mr*** contacted our office and gave us permission to speak with his wifeWe made arrangements to settle Mr***’s account during that call. On February 5, we sent a request to update the trade line on the credit report. This request was sent to Experian, Equifax and TransUnion. We have confirmed that the credit report was updated to show the trade line as paid. On February 29, 2016, Mr*** contacted us again. He stated that we did not remove this from credit reporting as we had stated we would We advised the consumer that we do not provide the service known as “Pay for Deletion”, and we told him that we would update the trade line on the credit report as paid with a settlement. We also received written correspondence from Mr*** in February, on which he requested that we remove this from his credit report. In the written correspondence Mr*** described some life changes as the basis of his request. We respectfully deny any claims or allegations that any of our agents stated that we would remove this from credit reporting. However, upon receipt of this correspondence and further consideration of Mr***’s request, we have made the business decision to remove this from credit reporting as Mr*** has requested. We sent a request to the credit bureaus to have this trade line removed from Mr***’s credit report. This request was sent today, March 4, and was sent to Experian, Equifax and TransUnionIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance*** *** ***
*** *** ** ***
*** *** *** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***, MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your agency, *** *** ***. Our Quality Assurance Department has initiated an investigation in order to promptly address
his concernsWe welcome the opportunity to assist in this matter. MRS was attempting to contact *** *** regarding his account which was forwarded to our office for collection, by our clientMRS attempted to send a letter to *** *** but apparently were had an incorrect address on fileWe have resent the letter to the address *** *** provided with this complaint We notified our client of *** *** concerns. We have ceased all further collection activity regarding this account and sent a request to the following agencies: ***, *** and *** ***, to have this account removed from his credit reportIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** ***
*** ***
*** *** ***
*** *** ** ***
*** ***
*** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *
Dear *** *** MRS BPO, L.L.C(MRS) is in receipt of *** *** concerns submitted via the NJ Revdex.com, ID number ***Our Quality Assurance Department has initiated an
investigation in order to address the concernsWe welcome the opportunity to assist with this matter. A matter was placed with MRS on October 26, 2016, for a customer who has the same name and address as *** ***MRS mailed correspondence to the intended recipient on October 28, MRS has made the business decision to request deletion of the trade line to the three major credit bureausThe request has been sent to Experian, Equifax, and Trans UnionPlease be advised, MRS cannot affect a change in the length of time it may take for each credit bureau to update its records relating to MRS’s deletion requestIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
***
This communication is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution is satisfactory to me
Regards,
*** ***
January 25, Dear *** ***
MRS BPO, L.L.C(MRS) is in receipt of *** *** complaint submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation
in order to address his concernsWe welcome the opportunity to assist with this matter On February 4, our client ** *** *** placed *** *** account with us for collections. MRS made multiple attempts to contact *** *** Receipt of this of this complaint was the first notification that MRS received that *** *** was disputing this account. MRS has notified *** of *** *** dispute and requested validation of debt. For your convenience, we are attaching the statement *** has provided to support the debt. This document has been mailed to the address on this complaint MRS ceased collections efforts regarding this account. MRS has made the business decision to request deletion from credit reporting. This request was sent to Experian, Equifax and Trans Union. MRS cannot affect a change in the length of time it takes for each bureau to update its records in regard to our request If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
*** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of Ms*** concerns submitted via the New Jersey Revdex.com, case number ***. Our Quality Assurance Department has initiated an investigation in
order to address the concernsWe welcome the opportunity to assist in this matter The account was placed in our office for collection on June 15, 2016, by our client *** ***MRS began credit reporting on August 5, MRS will mail a letter to the address on file and extend the validation period to provide necessary time for Ms*** to review the account and decide if the matter should be disputed. MRS has made the business decision to request deletion of any credit reporting of this accountIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** *** *** ***, NJ *** *** *** This is an attempt to collect a debt and any information obtained will be used for that purposeThis communication is from a debt collector
Dear
*** ***, MRS BPO, L.L.C(MRS) is in receipt
of a concern submitted via your agency, case number ***. Our Quality Assurance Department has
initiated an investigation in order to promptly address your concernsWe welcome the opportunity to assist
you
in this matter. MRS received an account to collect on from our
client. On December 8, we sent a
letter to the address we had on the account, advising *** *** that the
account was in our office, it has not been returned. At that time, MRS did a permissible inquiry
on *** ***’s credit history. Prior to speaking with *** *** on
December 10, 2015, we tried reaching her at other phone numbers that we
believed were viable contact numbers for her. The phone number we contacted *** *** at was included as a viable
contact number, when the account was placed here. *** ***’s desired resolution is
that she does not want to resolve this through our agency. For that reason, we have ceased further
collection efforts. If you have any additional questions
or concerns regarding our investigation, you can contact our Quality Assurance
Department directly. Our contact
information is below. Sincerely,MRS
BPO, L.L.C.Quality
Assurance*** *** ***
*** *** ** ***
*** ***
***This
is an attempt to collect a debt and any information obtained will be used for
that purposeThis communication is from
a debt collector
March 16, 2018 Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of Joanne Dickinson’s concern submitted via your agency, case number 12733020. Our Quality Assurance Department has...
initiated an investigation in order to address [redacted] concerns. We welcome the opportunity to assist with this matter. MRS has a service agreement with our client to handle their customers’ outstanding debts. On March 2, 2018, our client [redacted] Management Services placed [redacted] account with us for collection. Upon receipt of [redacted] concern, MRS notified our client and requested validation of this debt. Our client provided documents in support of the debt, which have been mailed to the address on this complaint. We are attaching these documents for [redacted] convenience. MRS did not and will not credit report this account. MRS cannot control what [redacted] Management Services or any other entity may or may not have reported to the credit reporting agencies. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
June 30, 2016 Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] complaint submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address your concerns. We welcome the opportunity to...
assist in this matter. [redacted] placed an account with us on June 27, 2015. On May 23, 2016, we received notification from [redacted] they received payment for the full balance due. We therefore requested the credit bureaus to reflect the account as paid. This complaint is the first we were notified that Mr. [redacted] had a concern regarding this account. We have made the business decision to request removal from credit reporting. The request for deletion was sent to [redacted]. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear Ms. [redacted] , MRS BPO, L.L.C. (MRS) is in receipt of Ms. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We welcome the opportunity to assist you in this matter. We were attempting to resolve Ms. [redacted] account that our client referred to our office for collection. We spoke with Ms. [redacted] on August 31, 2015 and again on September 1, 2015, at which time we provided her with instructions to dispute this account. Specifically, we provided her with a phone number to enable her to communicate the dispute directly with the creditor. We ceased further collection efforts and sent a request to the following agencies: [redacted] and [redacted], to have this removed from her credit report.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.