Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the Revdex.com NJ, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address your concerns. We welcome the opportunity to assist you...
with this matter. On September 7, 2016, MRS mailed a letter to you notifying that our client had placed your account with us for collection. On November 30, 2016 we received your letter in which you disputed the account. Upon review, we made the business decision to cease further attempts to collect, and we sent a request to the credit bureaus to remove our reporting of the account from your credit profile. A letter was sent notifying you of this decision and action, as well as a copy of the itemization of the debt that was provided by our client. MRS cannot affect a change in the length of time each bureau may take to update its records relating to the deletion request. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. NORTH CAROLINA RESIDENTS: North Carolina Department of Insurance, permit number [redacted]
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number 10697210. Our Quality Assurance Department has initiated an investigation in order to promptly address her...
concerns. We welcome the opportunity to assist you in this matter. We believe that our company has been identified in error. We have no record of placing any calls to [redacted] telephone number [redacted], nor do we have any accounts in our system for [redacted] We would be glad to research further if there is any additional information that [redacted] may be able to provide. At this time we respectfully ask the Revdex.com to please consider this complaint to not be against our company. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in r[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly...
address his concerns. We welcome the opportunity to assist you in this matter. On September 19, 2014, we received an account to collect on from our client Time Warner Cable. This is the first notification we had of this fraud allegation. We never received correspondence from [redacted] regarding the fraud. We immediately notified our client and ceased further collection activity. We have sent a request to the following agencies: EXPERIAN, EQUIFAX and TRANS UNION, to have this account removed from his credit report. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
I have personall contacted the company and they are correct. Further investigations will be made in to PRA[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Mr. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in...
order to promptly address his concerns. We welcome the opportunity to assist you in this matter. Our agents informed Mr. [redacted] that we do not report delinquent accounts until 45 days after placement in our office. At the time of the conversations with Mr. [redacted], our agents were not aware that our policy had changed to 30 days. We have sent a request to the credit reporting agencies to remove this account from Mr. [redacted] credit report. We do apologize for any misunderstanding or inconvenience this may have caused. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Ms. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We welcome the opportunity to assist you in this matter. Upon receipt of Ms. [redacted] concern, we notified the client and they confirmed that account was paid. We have made a business decision to remove this from credit reporting. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance1930 Olney AveCherry Hill, NJ 08003 ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the Revdex.com (Revdex.com), case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We welcome the opportunity to assist with the customer’s concerns. As this was [redacted] first request for validation of debt from MRS, we forwarded the request to the original creditor in order to obtain the information that he needs. Please contact our office if you need any further assistance. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
February 7, 2107 Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an...
investigation in order to address [redacted] concerns. We welcome the opportunity to assist with this matter. We must respectfully deny the allegations. MRS has not called [redacted] daily, nor have we received any payment regarding the account in our office. On August 4, 2016, our client placed [redacted] account in our office for collection. MRS made no more than 24 calls to telephone number [redacted] during the 6 months the account has been in our office. On January 18, 2017, MRS dialed [redacted], the number provided by [redacted] in this complaint. At that time we were informed that this was a wrong phone number and we immediately marked the phone number do not call. Any calls received at phone number [redacted] after January 18, 2017 were not from MRS. Per [redacted] request, MRS has ceased all further attempts to contact him regarding this account. Thank you for your courtesy and cooperation. If you have any questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This communication is from a debt collector.
June 16, 2016 Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has...
initiated an investigation in order to promptly address the consumer’s concerns. We welcome the opportunity to assist in this matter.On June 3, 2016, MRS sent a letter to the address on the account advising [redacted] that her account was placed with our agency for collection. In addition to sending a letter, we attempted to reach Ms. [redacted] by phone at the phone numbers provided by our client, which we believed to be a viable contact numbers for Ms. [redacted]. This is the first notice we have had that we were attempting to contact Ms. [redacted] at a wrong phone number. Ms. [redacted] did not identify the phone number we were dialing in error. To ensure no further calls are placed to a wrong number, we have ceased attempts to contact Ms. [redacted] by phone.MRS has not and will not report this account to the credit bureaus.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s complaint submitted via the Revdex.com of New Jersey, ID No. [redacted]. Our Quality Assurance Department has initiated an...
investigation in order to promptly address his concerns. We welcome the opportunity to assist in this matter. We received [redacted]’s certified letter on September 21, 2015, which was the first and only contact from [redacted] regarding this account. We did not speak with [redacted] on September 15, 2015 or any other date regarding this account. In his letter, and in the complaint filed with the Revdex.com, [redacted] demanded the reporting of the account be removed within 10 days. The request to remove the reporting of the account was sent to the credit bureaus on September 23, 2015, and a letter was sent to [redacted] confirming the deletion request was submitted. The deletion of the reporting of the account and written confirmation were processed within the 10 days of receipt of the certified letter, and within 10 days of September 16, 2015, the date he indicates the certified letter was sent to us. We trust this will satisfy [redacted]’s desired resolution. We request this case be closed with the Revdex.com as resolved as we have fulfilled the consumer’s request. If you have any additional questions or concerns regarding this matter, do not hesitate to contact our Quality Assurance Department directly. Our contact information is below. Thank you for your courtesy and cooperation. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address the concerns. We welcome the opportunity to assist in this matter. We have been working with Ms. [redacted] since January 2014 regarding the account which was placed with our office for collection. We strive for the utmost level of service, and we sincerely apologize if she feels that she has been treated rudely. Per Ms. [redacted] desired resolution, the account has been reassigned. Ms. [redacted] can contact our Operation Manager [redacted] directly at [redacted] If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
August 23, 2016 Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has...
initiated an investigation in order to address Mr. [redacted]’s concerns. We welcome the opportunity to assist you in this matter. On June 15, 2016, our client placed an account with us for collections. Upon receipt of this complaint, we immediately forwarded it to our client and requested validation of debt. To date we have not received validation from our client. MRS recognizes that Mr. [redacted] is disputing the balance on this account. MRS has ceased collection efforts. We have made the business decision to request that the account be deleted from Mr. [redacted]’s credit profile; this request was sent to Experian, Equifax and TransUnion. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. Tell us why here...
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the Revdex.com NJ, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to address your concerns. We welcome the opportunity to assist you...
with this matter. On September 7, 2016, MRS mailed a letter to you notifying that our client had placed your account with us for collection. On November 30, 2016 we received your letter in which you disputed the account. Upon review, we made the business decision to cease further attempts to collect, and we sent a request to the credit bureaus to remove our reporting of the account from your credit profile. A letter was sent notifying you of this decision and action, as well as a copy of the itemization of the debt that was provided by our client. MRS cannot affect a change in the length of time each bureau may take to update its records relating to the deletion request. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. NORTH CAROLINA RESIDENTS: North Carolina Department of Insurance, permit number [redacted]
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number 10697210. Our Quality Assurance Department has initiated an investigation in order to promptly address her...
concerns. We welcome the opportunity to assist you in this matter. We believe that our company has been identified in error. We have no record of placing any calls to [redacted] telephone number [redacted], nor do we have any accounts in our system for [redacted] We would be glad to research further if there is any additional information that [redacted] may be able to provide. At this time we respectfully ask the Revdex.com to please consider this complaint to not be against our company. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in r[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly...
address his concerns. We welcome the opportunity to assist you in this matter. On September 19, 2014, we received an account to collect on from our client Time Warner Cable. This is the first notification we had of this fraud allegation. We never received correspondence from [redacted] regarding the fraud. We immediately notified our client and ceased further collection activity. We have sent a request to the following agencies: EXPERIAN, EQUIFAX and TRANS UNION, to have this account removed from his credit report. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
I have personall contacted the company and they are correct. Further investigations will be made in to PRA[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Mr. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in...
order to promptly address his concerns. We welcome the opportunity to assist you in this matter. Our agents informed Mr. [redacted] that we do not report delinquent accounts until 45 days after placement in our office. At the time of the conversations with Mr. [redacted], our agents were not aware that our policy had changed to 30 days. We have sent a request to the credit reporting agencies to remove this account from Mr. [redacted] credit report. We do apologize for any misunderstanding or inconvenience this may have caused. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Ms. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We welcome the opportunity to assist you in this matter. Upon receipt of Ms. [redacted] concern, we notified the client and they confirmed that account was paid. We have made a business decision to remove this from credit reporting. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance1930 Olney AveCherry Hill, NJ 08003 ###-###-#### [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
resolved
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the Revdex.com (Revdex.com), case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We welcome the opportunity to assist with the customer’s concerns. As this was [redacted] first request for validation of debt from MRS, we forwarded the request to the original creditor in order to obtain the information that he needs. Please contact our office if you need any further assistance. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
February 7, 2107 Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an...
investigation in order to address [redacted] concerns. We welcome the opportunity to assist with this matter. We must respectfully deny the allegations. MRS has not called [redacted] daily, nor have we received any payment regarding the account in our office. On August 4, 2016, our client placed [redacted] account in our office for collection. MRS made no more than 24 calls to telephone number [redacted] during the 6 months the account has been in our office. On January 18, 2017, MRS dialed [redacted], the number provided by [redacted] in this complaint. At that time we were informed that this was a wrong phone number and we immediately marked the phone number do not call. Any calls received at phone number [redacted] after January 18, 2017 were not from MRS. Per [redacted] request, MRS has ceased all further attempts to contact him regarding this account. Thank you for your courtesy and cooperation. If you have any questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This communication is from a debt collector.
June 16, 2016 Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has...
initiated an investigation in order to promptly address the consumer’s concerns. We welcome the opportunity to assist in this matter.On June 3, 2016, MRS sent a letter to the address on the account advising [redacted] that her account was placed with our agency for collection. In addition to sending a letter, we attempted to reach Ms. [redacted] by phone at the phone numbers provided by our client, which we believed to be a viable contact numbers for Ms. [redacted]. This is the first notice we have had that we were attempting to contact Ms. [redacted] at a wrong phone number. Ms. [redacted] did not identify the phone number we were dialing in error. To ensure no further calls are placed to a wrong number, we have ceased attempts to contact Ms. [redacted] by phone.MRS has not and will not report this account to the credit bureaus.If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted]
[redacted]
[redacted]
[redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s complaint submitted via the Revdex.com of New Jersey, ID No. [redacted]. Our Quality Assurance Department has initiated an...
investigation in order to promptly address his concerns. We welcome the opportunity to assist in this matter. We received [redacted]’s certified letter on September 21, 2015, which was the first and only contact from [redacted] regarding this account. We did not speak with [redacted] on September 15, 2015 or any other date regarding this account. In his letter, and in the complaint filed with the Revdex.com, [redacted] demanded the reporting of the account be removed within 10 days. The request to remove the reporting of the account was sent to the credit bureaus on September 23, 2015, and a letter was sent to [redacted] confirming the deletion request was submitted. The deletion of the reporting of the account and written confirmation were processed within the 10 days of receipt of the certified letter, and within 10 days of September 16, 2015, the date he indicates the certified letter was sent to us. We trust this will satisfy [redacted]’s desired resolution. We request this case be closed with the Revdex.com as resolved as we have fulfilled the consumer’s request. If you have any additional questions or concerns regarding this matter, do not hesitate to contact our Quality Assurance Department directly. Our contact information is below. Thank you for your courtesy and cooperation. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your agency, [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address the concerns. We welcome the opportunity to assist in this matter. We have been working with Ms. [redacted] since January 2014 regarding the account which was placed with our office for collection. We strive for the utmost level of service, and we sincerely apologize if she feels that she has been treated rudely. Per Ms. [redacted] desired resolution, the account has been reassigned. Ms. [redacted] can contact our Operation Manager [redacted] directly at [redacted] If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector.
August 23, 2016 Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of [redacted]’s concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has...
initiated an investigation in order to address Mr. [redacted]’s concerns. We welcome the opportunity to assist you in this matter. On June 15, 2016, our client placed an account with us for collections. Upon receipt of this complaint, we immediately forwarded it to our client and requested validation of debt. To date we have not received validation from our client. MRS recognizes that Mr. [redacted] is disputing the balance on this account. MRS has ceased collection efforts. We have made the business decision to request that the account be deleted from Mr. [redacted]’s credit profile; this request was sent to Experian, Equifax and TransUnion. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. Tell us why here...