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Reviews Zoosk

Zoosk Reviews (554)

Initial Business Response /* (1000, 5, 2014/04/24) */
This email was sent on April 2014:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We realize that you are not satisfied with your purchase and are inquiring about a refund, however, at this time we are unable to locate a Zoosk account using the email address you provided: ***Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
We apologize for this inconvenience, and thank you for your patience
Best regards,
*** S
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've since contacted Zoosk and informed them off the email which I had the account onThey have issued a full refund as I had requested and I am pleased with the end result from my complaint

Hi Ana,
It looks like your subscription recently renewed, and you don’t intend to use it at this timeAll Zoosk subscriptions renew unless cancelled before the renewal dateOur records do not show a cancellation before your renewal, which is why you were charged again
We appreciate the time
you spent with us as a subscriber, so we are refunding your most recent paymentThe subscription will no longer renew and there will be no further subscription chargesSince the renewal is being refunded, your profile has reverted to a free, basic member profileYour refund will be issued to the account that made the purchasePlease allow 5-business days for the refund to process
Zoosk subscription renewals are explained when you make your purchase, as well as on our renewal terms: ***
If you wish to resubscribe, please use the following promo code to receive a 25% discount: ztywgtwt
Promo codes are only valid for credit card payments
We wish you the best, and hope you enjoyed Zoosk
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/12/02) */
This email was sent on December 02, 2015:
Hi XXXXXXXX,
Thanks for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experiencedToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We believe the email you received was not from PayPal, but an attempt to capture, or phish, for your PayPal login informationThis email is in no way affiliated with Zoosk
Please do not click any links in the email or replyInstead, please check with your financial institution to verify that no charges have been made, or log in to PayPal after typing www.paypal.com directly into your browser's address bar
If your recent PayPal transactions list a payment to Zoosk, or your financial institution confirms a payment, please dispute the transaction(s) directly through your financial institution or through PayPalIf there are no transactions, please delete the original email you received
If you clicked the link in the original email, please contact PayPal right away regarding the security of your account
I have double-checked to ensure that your email address: ***@XXXXXXXXX.XXXXXX is not associated with a Zoosk account
If there is anything else we can do to assist you, please let us know, and thank you for bringing this matter to our attention
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/27) */
This email was sent on May XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
We always appreciate hearing from Zooskers about how to improve their Zoosk experiencePlease know that your opinions are valuedI will be sure to bring this to the attention of the appropriate departmentWe realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/02/13) */
The following email was sent on February 13, 2014:
Dear Mr***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
Unfortunately, at this time we are unable to locate a Zoosk account using the email address you provided: ***@g***.com
Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
We apologize for this inconvenience, and thank you for your patienceWe'll be happy to see what we can do about those charges once we locate your account
Best regards,
*** S
Zoosk Customer Support
Final Consumer Response /* (2000, 13, 2014/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refund amount offered, but let it be noted, regardless of the inconsistencies, there were NUMEROUS phone calls made to Zoosk to cancel the account, each time being informed by ZOOSK it is just a "trial period and there would be no charges" when in fact, I had been charged for services deceptivelyThe only reason why I have found this now is because I have been able to for the 1st time, utilize my online banking account
Mr ***
Final Business Response /* (4000, 11, 2014/02/19) */
The consumer's account of events given on 02/11/in the original complaint, differ from what customer stated in the comment on 02/18/In the original account it was stated, that he thought that the service was cancelledOn 02/18/it was stated that he felt coerced into not canceling the service after calling Zoosk multiple times and that he was told he was on a free trial
Both of these accounts are inconsistent with our records as there is no evidence of a phone call from the consumer before February 11, Furthermore they are inconsistent with information that would be given by our phone representativesTo date, a free trial subscription has not been offered by ZooskA cancellation can easily be performed by using our online system, our email support or our phone supportIn any of these cases we respect our customers desires to cancel
Regardless, we feel empathy for the consumer, and we feel that we have been very generous with refunding several charges that would usually lie outside of our refund policyWe will not be able to refund any additional charges placed on this consumer's account

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hello XXXXXXXXXXXX,
Thank you for contacting ZooskI'm sorry for any inconvenience you have experienced with the unauthorized charges associated with your debit cardToday we received your
complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
The Zoosk Customer Service team will be happy to investigate any fraudulent charges to your debit card that you may have incurredI was able to locate a Zoosk account associated with your email address: ***@XXXXX.comHowever, this account was deactivated in 2012, and there has been no recent transaction activity on it
In order to further investigate the unauthorized charge(s) you are reporting, we would need to locate the account using the first and last digits of the debit card involvedOnce we locate the account, we're able to confirm unauthorized activity and block the account to prevent further access to itWe will also be able to refund any transactions associated with the credit card on file within the day refund window available to online merchants
To discuss these charges further, please feel free to contact our Customer Service teamUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours Monday through Friday, from 7am-5pm, Pacific TimeSaturday and Sunday we are open from 8am-5pm Pacific TimePlease have the partial credit card number mentioned above available during the call
We are also happy to work directly with your bank to investigate these chargesThey can use the same contact information above to call Zoosk Customer Service during out hours of operation
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/15) */
This email was sent on August XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate
We understand you are inquiring about the automatic Wink Reply
With a Wink Reply, a message will be automatically sent out to people who wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message
It's easy to manage your own Wink Reply
From a computer:
- Log in to www.zoosk.com
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" buttonIf you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply"There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you areThe important thing is to have fun with your Wink Reply and to use it to your advantageOnce you have written your new "Wink Reply" click on "Save"
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save"
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
Final Business Response /* (4000, 9, 2014/08/22) */
Our Records show that Refund was processed on August Refunds can take up to 5-business days to show back in an account

Initial Business Response /* (1000, 5, 2015/08/14) */
This email was sent on August 14, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
I was able to locate your Zoosk subscription associated with ***@XXXXXXX.XXXWithin your support request Incident #XXXXXXXXX:
1.) The Zoosk representative confirmed that you were not charged twice for your subscription, but our records indicate that upon your initial attempt to subscribe, the system was unable to successfully charge your credit cardHowever, it is possible that your credit card company or bank has placed an authorization hold on your account for the amount of the attempted purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete
The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction
Your second attempt at purchasing the subscription was successful, and Zoosk will only be collecting on the second, successful attemptYou have only been charged once for your subscription
2.) The representative also apologized for the trouble you've been experiencing while trying to log into your accountOur records indicate that you've successfully updated your password *** times between August 11th and August 14thYour last successful login registered today, August XX XXXX
Our records also indicate that you've been able to successfully message other members from your Zoosk account between August 11th through August 14th, which can only be done while you're logged into your account
Within your second support request (Incident #XXXXXXXX), the Zoosk representative replied with the same information: You have not been charged twice for your subscription, but you may see a pending authorization hold (placed by your bank) for the initial attempt at purchasing the subscription, which was unsuccessful
We recommend contacting Customer Support by phone if you continue to experience login issues with your Zoosk accountA representative will be able to troubleshoot with you on the phone to see where you may be running into trouble
Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week
If you continue to experience issues with your account after troubleshooting with a representative, we will be happy to assist you with the cancellation of your subscription
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/12/08) */
This email was sent on December 08, 2015:
Hello XXXXXXXX,
Thank you for contacting Zoosk Customer SupportToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact
you directly
I apologize for any uncomfortable experiences you have had on ZooskAt Zoosk, our community of conscientious online daters is a big part of what makes the site a great place for everyoneIf you see inappropriate content or behavior on Zoosk, please bring it to our attention by blocking or reporting the MemberReported profiles are reviewed by Zoosk employees every dayPlease rest assured that we thoroughly investigate the content and behavior of the reported ZooskerWe will then take the appropriate action based upon the results of our investigation
Reporting and blocking someone from your computer
To report abuse and block a member while using zoosk.com on a computer, first visit the profile of the person you'd like to blockNext, click on the grey arrow located next to the member's display nameThen, select Report/Block
Reporting and blocking someone from the Android app
To report abuse and block a member while using the Zoosk app on your Android mobile phone, first visit the profile of the person you'd like to blockNext, tap the action overflow menuthe three grey dots ( ) located in the top right corner of the profileThen, select Report/Block
Reporting and blocking someone the iOS app
To report abuse and block a member while using the Zoosk app on your iPhone, iPad, or iPod first visit the profile of the person you'd like to blockNext, tap on the grey arrow located in the top right corner of the profileThen, select Report/Block
Help protect yourself and other Zoosk members by using sound judgment and reporting suspicious or inappropriate people using the Report/Block optionPlease take a moment to review our Online Dating Safety Tips: http://www.zoosk.com/safety.php
We understand that you were not satisfied with your subscription purchasePer your request, I have cancelled your subscriptionAs a courtesy, we have refunded the initial subscription payment of $
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will agree with thisPlease note that it is not my responsibility to report or block people that are on your siteIt is your responsibility to make sure people are not trying to steal peoples moneyIf you had a better system in place on verification then maybe we wouldn't be where we are nowAlso if your customer service solved my problem we would not be here eitherKeep in mind I will reopen this case if you don't hold your end of the dealThanks again for your understanding

Initial Business Response /* (1000, 5, 2014/10/21) */
This email was sent on Oct XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
We understand you are inquiring about Zoosk Messenger opening when you start your computer
If you would prefer that Zoosk Messenger did not open when you start your computer, please follow the instructions below:
On a PC: Select "Start" > "All Programs" > "Startup"A new window will appear that will show your start up programsJust delete the shortcut for Zoosk Messenger
On a Mac: Select "System Preferences" > "Accounts"Select your account from the left columnLocate the "Login Items" tab and remove Zoosk Messenger by selecting the "minus" button
Our records indicate that you have installed the Zoosk Messenger on your computerTo remove it from your computer please do the following:
If you use a PC, first make sure Messenger is not running before you attempt to uninstall it:
- Ctrl+Alt+Del to get to the Task Manager
- Find Zoosk Messenger running under "processes" (it will likely be the last item running)
- Right click on it and click on "End Process"
- You will be asked to confirm this step
Once you confirm Messenger is not running:
- Select "Start" > "Control Panel" > "Add/Remove Programs" (or "Programs and Features")
- Select Zoosk Messenger and then click "Uninstall" at the top of the window
- After the removal is complete, close your Control Panel window
If you use a Mac:
- Close the program (Apple Menu > Force Quit> Select Zoosk Messenger >Force Quit> Confirm)
- Locate Zoosk Messenger within your Applications folder from your Finder
- Drag the Zoosk icon to the trash
- Empty the Trash
Please note, if the program is running, you will not be able to empty the trashOnce you're done removing the program, restart your computer and this will complete the uninstallation process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/09/09) */
This email was sent on September X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so
I have investigated your case and wanted to contact you directly
We're sorry for any frustration regarding a Zoosk account that was set up in your nameI see that your Facebook is attached to your Zoosk account, so the Zoosk Application may have been inadvertently added through FacebookI have since deactivated your account per requested today September X XXXXKeep in mind, when you're clicking on something on Facebook and you see "Company name would like permission to share your basics" or the like, this means you are adding an application from an outside company and that company will have your basic informationIf you do not want to continue with this if it pops up again, simply use your back button
To remove the Zoosk application from your Facebook account, log into www.facebook.com and click on the "sprocket" next to the lock up on the top right corner of your Facebook page, and click on "Account Settings"On the left side of the page, you will see "Apps" under "General" in the list near the bottomClick on "Apps" and find Zoosk with the red heartClick on the "x" next to "Edit" over to the rightA pop up window will ask you if you are sure you would like to remove the Zoosk application from your Facebook accountClick on "Remove" and Zoosk will no longer be on your Facebook account
If you're using Facebook from a mobile device, log in and click on the lines at the top left corner of your phone and scroll down to "Account Settings"Tap on "Apps" near the bottom, locate Zoosk in your list and tap on ZooskScroll to the bottom and tap on "Remove Zoosk"
This will complete the processI hope this was helpful and thanks for using Zoosk
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/12/09) */
This email was sent on Dec X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any confusionOur records indicate that you successfully purchased a 1-month Subscription on Dec XX XXXX for $ The purchase price also included a one-time Activation Fee of $ This fee covers the stacost of the SubscriptionIt will not apply to renewal chargesPlease note that this fee is shown before confirming your purchase, and have provided screenshots of the confirmation page on multiple platforms
Additionally our records also indicate that you have already spoken with a Zoosk representative and we have already provided you with a full refund for your Subscription in the amount of $ and deactivated your profile per your request
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Hi Cameron,
All Zoosk subscriptions renew unless cancelled before the renewal dateOur records do not show any cancellation requests prior to this email which is why you were charged again.We appreciate the time you spent with us as a subscriber, so we are refunding your most recent paymentThe
subscription will no longer renew and there will be no further subscription chargesSince the renewal is being refunded, your profile has reverted to a free, basic member profileYour refund will be issued to the account that made the purchasePlease allow 5-business days for the refund to process

Initial Business Response /* (1000, 5, 2014/07/23) */
This email was sent on July XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I understand you are inquiring about a cancellation and refund for your Subscription, however, at this time we are unable to locate a Zoosk account using the email address you provided: ***Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
Thank you again for bringing this matter to our attentionI do hope we will be able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (3000, 7, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I authorized and had a one month account , my email is ***@usamobility.comI can provide copies of my credit card where you charged me numerous times for thing I know nothing aboutI should only be charged month for $Please let me know on this
Final Business Response /* (4000, 9, 2014/07/29) */
This email was sent on July XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
I apologize for any confusionOur records show that you were provided with an option on May XX XXXX, via a splash page, asking if you would like to receive free trial Coins by turning on Coins Auto RefillWhich if the user chooses to opt in, the user will automatically be charged for a new set of Zoosk Coins for $ when the user's Coin balance drops below CoinsIf the user chooses to opt out, the Coins will not refill unless the user manually makes a purchaseThe charges you are referring to are refills for these Coins
Coins are virtual currency used to purchase various features on ZooskWith Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, Unlock Carousel matches and Boost your profileBoth Subscribers and free members can use coins
All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully
Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We realize you are not satisfied with your purchases, so we have issued refunds for your Coins Refills(charges of $ 19.95) and the renewal of your Subscription(charge of $ 19.95) in the amount of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/11/04) */
This email was sent on Nov X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We apologize for any inconvenienceOur Records indicate that that you were affected by an issue where some of our members were charged an activation fee on their renewalWe did issue a prompt refund for this issue of the $ However we have no record of having ever received a request for cancellation which is why the subscription has continued to renew
All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully
Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
As a courtesy we have issued refunds for all purchases made on this profile including your initial purchase totaling $ in addition to the refund already issued for the Activation fee of $ for the mistake
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/06/18) */
This email was sent on June 18, 2015:
Hello XXXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
Our records indicate that your Zoosk account associated with the email address: ***@XXXXXXXXXX.com was blocked due to a violation of the Zoosk Terms of Service, which you can review by visiting the following page:
https://www.zoosk.com/en/tos
In this document, we explain the guidelines for appropriate use of the Service, what constitutes a violation of the Terms of Service, and how these Terms of Service are enforced
Unfortunately, due to this violation, we are unable to unblock the Zoosk account associated with ***@XXXXXXXXXX.comWe apologize for any inconvenience this may cause you
It is very important to us to provide Zooskers with a safe online dating experienceIf you see inappropriate content or behavior on Zoosk, you have the ability to report the other Member so we can investigate furtherReported profiles are reviewed by Zoosk employees every dayYou will not receive any follow up information regarding your submitted report, but please rest assured that we thoroughly investigate the content and behavior of the reported ZooskerWe will then take the appropriate action based on our investigation
Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/08/24) */
This email was sent on August 24, 2015:
Hello XXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com
so I have investigated your case and wanted to contact you directly
I understand you are inquiring about cancelling your subscription and obtaining a refund for the automatic renewal that has occurredHowever, at this time we are unable to locate a Zoosk account using the email address you provided in your Revdex.com report:
***@XXXXXXXXXXX.XXX
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
I attempted to call the phone number within your Revdex.com report: XXX-XXX-XXXX, but did not get a response there, either
We apologize for the delay, and are happy to work with you to resolve this issuePlease reply to this email with the information requested above, and I will personally look into your refund request
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/16) */
This email was sent on Dec XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate
However we realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Take it from a woman, this site is predatory and misleadingI get hundreds of views a weekYes I'm attractive but it turns out that when a profile comes up in your search results (without you ever clicking on it) that person sees that you have viewed themIf I go through the list of people that have viewed me, it tells them I've viewed themAgain, this is without me EVER clicking or viewing their profileIt's like doing a google search and later finding out that you visited EVERY page that came up in the search results when you only visited oneThey do this to give people hopeA friend of mine couldn't understand why some women would view him every day but never say anything, we figured it out when I popped up on his view list and I NEVER VIEWED HIMIt crushed his self esteemThis is just sickI've gotten over messages from guys who think I'm interested in themCan't wait until my subscription runs out, I would never recommend this site to anyone

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hi XXXXXXXXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com
so I have investigated your case and wanted to contact you directly
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-RefillThe user can opt out of this option during the purchase processIf the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below CoinsIf the user chooses to opt out, the Coins will not refill unless the user manually makes another purchaseIf you are not sure if your Coins will automatically refill, these settings can be changed anytimeFrom a computer, simply log in to www.zoosk.com and click your username menu at the top right of the pageSelect "Coins"From this page, you can make adjustments to your Coins refill settings
Our records indicate that a you called Zoosk Customer Service on Jul XX XXXX regarding the automatic refill of the Coins within your account, and during the conversation, a refund was requested for the following transactions:
Jul XX XXXX - $(Coins refill)
Jul XX XXXX - $(Subscription)
Total refund amount: $
Please note: refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

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