Zoosk

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ This email was sent on September XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process We are happy that you want to edit and improve your search resultsWe have found that Zooskers with complete, thoughtful search settings tend to connect with other Zooskers that meet their preferences quicker than others with vague settingsWe allow each member to adjust their Search Settings to their preferences and save their searchAny searches that are not saved will be automatically reset to the default settings after you log out of your account The Zoosk team that moderates Profile content is instructed to always ensure that the Primary photo meets stricter quality guidelines than your secondary photosFor example, if several photos are uploaded to a Profile, the moderation team will select the most clear, most centered and largest "head-shot" availableThis is a subjective process and will sometimes result in a moderator changing what you have selected as a Primary photo Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ This email was sent on September X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ This email was sent on June XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Members of Zoosk are able to use the website at their comfort levelThe option to upgrade the membership to a Subscription is an option that expands your capabilities on ZooskAs a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your Connections -Find out who viewed your profile -Get full access to SmartPick features I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mateI hope this answers your concern, please feel free to contact us again with any further questions The Carousel is an optional fun game designed to allow users to see the photo and age of other Zooskers and allows them to decide whether they would like to meet youIf you are looking through possible future matches on Carousel, and you are interested, selecting "yes" or "maybe" will send the other member a notification stating that you would like to meet them and ask them if they would like to meet you as wellIf you are not interested in meeting a particular Zoosker, simply choose "no" and move to the next person When you select "yes" and the other member also selects "yes", this creates a Mutual MatchOnce either of you would like to view the profile, the Carousel will ask you or the other Zoosker to pay the allotted number of Zoosk Coins to unlock the other Zoosker's profileUpon unlocking a Mutual Match, you will have access to that Zoosker's profile and you can begin chatting with the userOnce the profile is unlocked, you will not be asked to pay again to see their profile The ability to earn Coins via Carousel was a limited offer allowing Members to get familiar with our Zoosk Coins that is at this time not availableWe apologize for the inconvenience I apologize for any confusion regarding your previous email correspondence, having read the email the previous representative was trying to confirm that you have at that time cancelled your Subscription and and any further action to cancel further would then remove your Subscriber benefitsI again apologize if this was not clear As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account Upon deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased Thank you again for bringing these matters to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a full refund as requested, and I consider the matter resolved

Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Hi ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested two refunds of $ eachThe refunds will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mateI hope this answers your concern, please feel free to contact us again with any further questions We apologize for any uncomfortable experiences you have had on ZooskIt is very important to us to provide Zooskers with a safe online dating experienceIf you see inappropriate content or behavior on Zoosk, please bring it to our attention by blocking or reporting the Member If you are on www.zoosk.com on your computer and you're looking at the profile you wish to block or report, next to their photo, you will see a light gray down arrow next to their age, city and their astrological sign/name they're usingClick on the down arrow and click on "Report Abuse" and choose a reason to block or report that personAny blocking or reporting will remain anonymous to this MemberFrom within the Conversations or Messages box you can block another profile by clicking on Block User on the left of the message box If you are using Zoosk Messenger and you're on a person's profile, a gray "person" icon with a red circle with a slash will appear next to "Messages" underneath their photoIf you click on this icon, a drop-down menu will appearChoose "Report this User"You will then have the option to choose a reason to block them If you are using an Android device and you're looking at the profile you wish to block, next to the message space, you will see a "gift box" and three dots ""If you click on the dots, you will be shown reasons to block that personClick on "Report" and the profile will be removed shortly If you are using an iPhone and you're on the person's profile you want to report or block, tap on the three dots "" next to the gift box icon next to where you would normally type your messageIf you click on the dots, click on "Report User", choose the reason from the menu, click "Report", and the profile will be removed shortly Once you block someone, you should not receive any further Messages from that specific user, and you will no longer be visible to that personThe blocked user will no longer be able to send you Winks, Messages, Gifts, or Chat Requests on ZooskUsers you have blocked will no longer appear in your Search results Reported profiles are reviewed by Zoosk employees every dayYou will not receive any follow up information regarding your submitted report, but please rest assured that we thoroughly investigate the content and behavior of the reported ZooskerWe will then take the appropriate action based on our investigation Please take a moment to review our Online Dating Safety Tips: http://www.zoosk.com/safety.php On Zoosk, "Views" is a special feature made available only to SubscribersIt allows you to know who has viewed youThis is a particularly fun and useful feature because it gives you the opportunity to flirt with Zooskers who checked you out, but were maybe just a bit too shy to say hello right awayOlder views may be removed from the list after while to keep the list manageable Members of Zoosk are able to use the website at their comfort levelThe option to upgrade the membership to a Subscription is an option that expands your capabilities on ZooskAs a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your Connections -Find out who viewed your profile -Get full access to SmartPick features Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/11/20) */ This email was sent on November 20, 2015: Hello XXXXX, Thank you for contacting Zoosk Customer SupportOur records indicate that your Zoosk account was blocked due to a violation of the Zoosk Terms of Service, which you can review by visiting the following https://www.zoosk.com/en/tos In this document, we explain the guidelines for appropriate use of the Service, what constitutes a violation of the Terms of Service, and how these Terms of Service are enforced As a courtesy, I have refunded the $XX.XX transaction from your last subscription purchaseThe refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want them to purge my credit details I have in the past had my account charged when I did not intend to re-register with their service Looking on line this seems to be happening to alot of ex zoosk users with Revdex.com complaints Final Business Response / [redacted] (4000, 10, 2015/12/11) */ This email was sent on December 11, 2015: Hello XXXXXXX, Thank you for your follinquiry, and I apologize for any additional confusion regarding the status of your account When a Zoosk account is blocked due to a violation of the Terms of Service, the associated credit card on file is blacklisted to prevent any further charges to itThe credit card ending in XXXX can no longer be used again on our system, on any Zoosk account Please let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support Final Consumer Response / [redacted] (4200, 14, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fraudulantly keeping my credit details exposing me to credit card theft if their data gets hacked

Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ This email was sent on July XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for the inconvenience, it seems that your letter for a refund was processed incorrectly as your followed the steps to request a refund within daysWe realize you are not satisfied with your purchase, so we have canceled your Subscription and requested refunds for both your Subscription($ 74.95) and the cost for the purchases of coins(two purchases of $ each) in the total amount of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund was issued in the amount requested

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ This email was sent on November 6, Hi XXXXXX, Thanks for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receiveIt is flattering to receive a Wink from someone; however, it is often difficult to know what to do nextWith a Wink Reply, a message will be automatically sent out to people who Wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message Here are the steps on how you can update your Wink Reply: To set up or edit your wink reply from your computer: - Open your web browser, go to zoosk.com, and log in to your Zoosk account - Click on your Zoosk display name in the top right corner of your screen - Select Settings from the drop-down menuThis will take you to your account page - Select Wink Reply in the left navigationThis will take you to your wink reply page where you can turn your wink reply on and off and set your message We understand you are not satisfied with your purchaseOur records indicate that we issued your refund of $XX.XX back on October 16, to the card ending in XXXX The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/06/25) */ This email was sent June XX XXXX: Hi ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Members of Zoosk are able to use the website at their comfort levelThe option to upgrade the membership to a Subscription is an option that expands your capabilities on ZooskAs a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your Connections -Find out who viewed your profile -Get full access to SmartPick features Tons of Zooskers are benefiting from their SubscriptionsTo see Subscription options, simply click on "Subscribe" in the left column any www.zoosk.com page If you decide to Subscribe please use this promo code to receive 25% off the Subscription cost: 7udeku Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, I am not satisfied with this response as I had stated in my previous post that I contacted there customer service office before I wrote you only to hear this exact same thingThe purpose for me writing the Revdex.com is because I am not satisfied with this response as I told their supervisor I was going to do so when I was on the phone with herpercent off is not a free service in my eyes it is a discounted serviceI would like to have access to all their service without having to put any of my credit card information into their websiteAm I wrong could someone please explain to me what the word "FREE" meansI only signed up on their site so that I would be able to chat for "FREE" onlineIt didn't say limited access unless you pay, I found that out on my own after I had entered all my information and uploaded my photosI searched a few profiles then clicked send message for a pop up to appear saying subscribe to send and receive messagesRidiculous!!! Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2014/07/09) */ This email was sent on July 2014: Hello ***, Thank you for contacting Zoosk Customer Support Thank you again for your emailsWe really appreciate that you are interested in Zoosk and we want our members to have a fun, engaging experience on our siteI have spoken with my supervisor and we are happy to activate a 10-day trial so you can chat with other membersWe hope this will persuade you that we have great features and a great community, and that you'll continue to use our serviceThe 10-day period will begin tomorrow (although the trial should be activated later today)Thank you again for your emails and we apologize for any inconvenience Best regards, [redacted] Zoosk Customer Support Additionally our records indicate that this user is actively using the free trial that we have provided as a courtesy

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ This email was sent on September 22, 2015: Hi XXXXXXXXXXXXX, Thank you for contacting Zoosk Customer Support I'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you would like to erase the information on your profilePer your request, we have removed your profile and account from the Zoosk service Please note, for support purposes, users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, days a week If help is required outside our live phone support hours, please contact us via email at [redacted] @zoosk.comWe typically reply within 1-business days Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ This email was sent on October 30, 2015: Hello XXXXXXXXXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any confusion you have experienced regarding the Zoosk serviceToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you would like to erase the information on your profilePer your request, we have removed your profile and account from the Zoosk service We appreciate the time you spent on ZooskThank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This email was sent on September X XXXX: Dear **, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly At this time we are unable to locate a Zoosk account using the email address you provided: [redacted] Perhaps you are already a veteran Zoosker? We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts We apologize for this inconvenience, and thank you for your patience Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Final Business Response / [redacted] (4000, 8, 2014/09/17) */ This email was sent on September XX XXXX: Hello ***, Thank you for contacting Zoosk Customer Support I apologize for any confusionOur records show that your account has full access to Subscriber benefits including the ability to both send and receive messagesWhen an agent from Zoosk is messaging you this is no different then when another member is messaging you as the system does not differentiate the twoWhich is the purpose of testing to verify that messaging is indeed working However due to the confusion I have provided you with the additional two months to allow you more opportunity to try out the serviceI hope this resolves the issue to your satisfaction, please feel free to respond to this email with any further questions Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Business Response / [redacted] (4000, 15, 2014/10/21) */ This email was sent on Oct XX XXXX: Dear **, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any difficulties you may have encountered while using ZooskOur records indicate that you Deactivated your profile under the email address " [redacted] " on Sep XX XXXXI can reactivate this profile and again provide you with additional months for any issues you may be encounteringPlease just respond to this email and let me know if you would like me to do thisUnderstand that this will be the last time we will be able to provide you with this courtesy Additionally if you would like me to call you to further assist with your issue also please provide you phone number in a response to this email and I will be happy to call and assist Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/02/27) */ The following email was sent February 27, 2014: Dear Mr [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Better Business Bureau so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support Final Consumer Response / [redacted] (2000, 7, 2014/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) good thanksit would be nice if you would remove the activation feeremove the coinswe are paying for service, I dont think we should be paying extra to buy coins to unlock people we want to chat with, because that is the main reason of the memebership

Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ This email was sent on Jan XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion regarding the activation fee on ZooskPlease note that we display all applicable charges including the Activation Fee on the confirmation page before confirming your PurchaseI have provided a few different images of the Confirmation page on multiple different platforms in attachments on in this email As a courtesy we have submitted a request for a refund of $ for the activation FeeThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 6, 2015/05/29) */ This email was sent on [redacted] 29, 2015: Hello XXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Members of Zoosk are able to use the website at their own comfort levelThe option to upgrade the membership to a Subscription is an option that expands your capabilities on ZooskAs a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your Connections -Find out who viewed your profile -Get full access to SmartPick features Our records indicate that your Zoosk subscription expired on Dec XX XXXXUpon subscription expiration, your Zoosk account reverted back to the free Member statusUnfortunately, because the subscription purchase occurred months ago, we are unable to issue a refund for this transactionWe apologize for any inconvenience this [redacted] cause you We are more than happy to assist you with the deactivation of your profile when we receive that requestOur records indicate that you inquired about account deactivation via email on [redacted] 17, A Zoosk agent replied with the steps on how to deactivate your profile from your computer, and offered to deactivate it for you if you were not able to yourselfPer your request, I have deactivated your Zoosk profile Upon deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased To ensure that the account is not reactivated, please refrain from opening any Zoosk Notification emails that you [redacted] receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Tracey ***

Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This email was sent on September X XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that you have already spoken with a Zoosk representative and we issued your refund of $ on Aug XX XXXX to the card ending in [redacted] The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

I have just found out that I have been charged a renewal fee (On Nov 8, 2016) even though I cancelled in September I bought the original service through my computer and not an appI cancelled through my computerI never did received an email saying it was cancelled but I did get a confirmation on my screenI should have screen captured it I guessOf course, no number to call or direct emailI sent a demand of refund to the "contact us" on their website moments ago as I can no longer access my accountWhich is strange, if I have been charged, why cant I access my account? That's because it was cancelled in SeptemberI think this should be absolute and irrefutable proof that their systems are indeed charging cancelled accountsI would recommend that when somebody uses a credit card on a dating site, when the user cancels their service, they simultaneously report their card as compromised and get a new credit account and kill the old oneThis is only way to stop these dating sites from doing this

Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ This email **s sent on May XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and **nted to contact you directly We're sorry for any frustration regarding a Zoosk account that **s set up in your nameI see that your Facebook is attached to your Zoosk account, so the Zoosk Application may have been inadvertently added through FacebookI have since deactivated your account per requested today May XX XXXXKeep in mind, when you're clicking on something on Facebook and you see "Company name would like permission to share your basics" or the like, this means you are adding an application from an outside company and that company will have your basic informationIf you do not **nt to continue with this if it pops up again, simply use your back button To remove the Zoosk application from your Facebook account, log into www.facebook.com and click on the "sprocket" next to the lock up on the top right corner of your Facebook page, and click on "Account Settings"On the left side of the page, you will see "Apps" under "General" in the list near the bottomClick on "Apps" and find Zoosk with the red heartClick on the "x" next to "Edit" over to the rightA pop up window will ask you if you are sure you would like to remove the Zoosk application from your Facebook accountClick on "Remove" and Zoosk will no longer be on your Facebook account If you're using Facebook from a mobile device, log in and click on the lines at the top left corner of your phone and scroll down to "Account Settings"Tap on "Apps" near the bottom, locate Zoosk in your list and tap on ZooskScroll to the bottom and tap on "Remove Zoosk" This will complete the processThank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This explanation doesn't answer how an entire Zoosk profile **s created in my name without my express consentTo be clear, Zoosk CREATED A PROFILE for me without any participation by me beyond, as they put it, "clicking on something on Facebook." That profile, complete with a PHOTO OF ME IN WHICH THEY'D CROPPED OUT MY WIFE, a profile that I had NO idea existed, **s posted on their site, and elicited scores of responses (Zoosk is a dating site) from presumably well-intentioned womenThose responses were then seen by my wife, which caused great trauma for her, and needless conflict in our marriage So, no, this "explanation" ignores the fact they Zoosk pilfered a photo from my Facebook profile, cropped out my wife, and posted it in my nameI expect this is their "business" model, and it is clearly deceptive on multiple levels Final Business Response / [redacted] (4000, 13, 2014/06/05) */ We have outlined the process in which this profile **s created and offered to answer any further questions via phone support if he felt he needed further explanationWe have also done as the member asked and deactivated the profile per his request We do apologize for any issues that this may have caused however the process to create a profile does require the user to give consent as previously outlined I will for**rd this complaint to the proper departments to further investigate the process Thank you for your time and patience Final Consumer Response / [redacted] (4200, 11, 2014/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your "explanation" doesn't make sense to me, and isn't adequate to my complaintzoosk contends that "this profile **s created by clicking something on Facebook via a third party vendor which then requests permission to create a Zoosk profile using your Facebook information." so, they allege that I gave them permission, through some unidentified 3rd party vendor (??), to create an entire social media profile, complete with a photograph of me that they stole from my facebook profile and altered BY CROPPING MY WIFE FROM THE PHOTO then posting the photo AS IF I WAS LOOKING FOR DATES!!!!!! there is no **y I would have inadvertenly given such permission, and this practice is deeply deceptive and entirely inappropriate and am not satisfied with their explanationzoosk has not provided an explanation, and they will continue their practicesand there have been damages to my marriage for which no compensation would be sufficient zoosk contends that "this profile **s created by clicking something on Facebook via a third party vendor which then requests permission to create a Zoosk profile using your Facebook information." so, they allege that I gave them permission, through some unidentified 3rd party vendor (??), to create an entire social media profile, complete with a photograph of me that they stole from my facebook profile and altered BY CROPPING MY WIFE FROM THE PHOTO then posting the photo AS IF I WAS LOOKING FOR DATES!!!!!! there is no **y I would have inadvertenly given such permission, and this practice is deeply deceptive and entirely inappropriate and am not satisfied with their explanationzoosk has not provided an explanation, and they will continue their practicesand there have been damages to my marriage for which no compensation would be sufficientcan you imagine your wife or your husband discovering a profile for you on a dating site??? indeed, zoosk hasn't bothered to offer compensationtheir whole business model is based on this deceptive, and very likely illegal, practice of creating fake profiles on behalf of real people who have no idea that they have supposedly given "permission" by "clicking on something on facebook." while my wife and I have been personally damaged by zoosk's practices, we are only two peoplemultiply our experience times the number of people that zoosk assaults in this fashionwhat is the appropriate compensation? zoosk needs to stop this behavior i'm happy that the Revdex.com has given me the opportunity to complainwhat are the next steps? thanks very much for your work, [redacted] , [redacted] XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ This email was sent on September 22, 2015: Hi XXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle Zoosk's renewal policy is outlined during the purchase process, and must be agreed to in order for the transaction to process successfullyThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com However, our records indicate that your Subscription has been canceled successfully per your request in email support Incident #XXXXXXXXXXXXXXXX A refund of the $renewal charge was processed yesterday, September 21, Since the renewal charges are being refunded, the Subscriber benefits have been deactivatedThe Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This email was sent on September X XXXX: Hi [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that you have already spoken with a Zoosk Representative, per that conversation and as a courtesy we have issued your refund of $ on Sep X XXXX to the card ending in [redacted] The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php