Zoosk

Hi ***,Thank you for contacting Zoosk Customer Support.I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle.Zoosk's renewal policy is outlined during the purchase
processThe renewal terms that appear on the purchase page are available here: ***They are also available in the Terms of Service *** and the Help section ***Our records indicate that we issued you a refund in the amount of $on March 31, Additionally as a courtesy we are issuing additional refunds in the amounts of $and $on April 4, These three refunds represent last two renewal charges for your Subscription from September of and March of Please note that we are unable to issue a refund for the renewal charge prior to September of as that transaction is no longer refundable on our endSince the renewal charges are being refunded, the Subscriber benefits have been deactivatedThe Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchasePlease allow 5-business days for the refund to process.I hope this was helpful and thank you for your patience.Best regards,

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015:
Hello XXXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from
the Revdex.com so I have investigated your case and wanted to contact you directly
We understand that you were not satisfied with your subscription purchaseOur records indicate that on October 22, 2015, your subscription was cancelled per your request in Customer Support Ticket #XXXXXXXXXXXXXXIn that email, we confirmed that a refund was requested for your subscription purchaseHowever, the Zoosk Billing Department was able to void the transaction before it finalizedZoosk will not be collecting on the $transaction
However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete
The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/10/09) */
This email was sent on October 09, 2015:
Hello XXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from
the Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that your account was removed successfully on October 07, 2015, and can no longer be reactivated
Thank you again for bringing this matter to our attentionIt will be investigated furtherI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 13, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to the B.B.B, my complaint was resolved with the business in question

Initial Business Response /* (1000, 5, 2014/04/30) */
This email was sent on April XX XXXX:
Dear ***,
Thank you for your emailI\'m sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
We here at Zoosk do not create fake profiles and actually have a team devoted to removing fraudulent profiles from our site to create a a safe and fun environment to meet, date and potentially find a soul mateSome of the messages you are are referring to seem to have been Mega Flirts
The "Mega Flirt" button will send a flirt to a large number of Zooskers in your areaWhen you go through the Megaflirt options after clicking this button, you are able to choose what message will be sent to the recipients, who are chosen at randomThe Megaflirt is a tool for you to reach out to multiple other Zooskers without having to type your own message over and over again
If you do not wish to talk to a Zoosker that you sent one of these messages to, simply ignore them or scroll to the bottom of their Dating Profile (on www.zoosk.com) and click on "Report this Dating Profile", or to the right of their photo, age, and city, there is a gray arrow to "report abuse"You can also simply choose "Not Interested" from the list and this will block them from being able to contact you, and both of you will simply vanish from each others\' accountsAs always, this action is anonymous
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because:
I believe I should be able to use that email because it is my main email and I have a new bank and this was years ago and I keep getting emails
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/21) */
This email was sent on December 21, 2015:
Hi XXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the
Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that your Zoosk subscription has been cancelled, and as a courtesy, we have refunded the renewal payment of $XXX.XXX
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** C
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/01/13) */
This email was sent on Jan XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully per your first request that we received on Jan X XXXX
Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We appreciate the time you spent with us as a Subscriber so we are forwarding a request for a refund on your most recent payment of $ Since the renewal charges are being refunded, the Subscriber benefits have been deactivatedThe Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchasePlease allow 5-business days for the refund to process
***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: mx8ojs
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/07/07) */
This email was sent on July 07, 2015:
Hello XXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced regarding the charges to your company's credit cardToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
Unfortunately, Zoosk is unable to issue refunds for purchases over days oldThe major financial channels have provided a day window for Merchants to perform certain actions against credit card chargesAfter this time period the Merchant's access to the transaction is either restricted or fully deniedHowever, we will be happy to work directly with XXXXXXX XXXXXXXXX Bank during their investigation
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfactionPlease let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received refunds, this is better than nothing and does helpHowever, I feel like the person (*** ???) that got our card number and opened up the account with Zoosk needs to be confronted and held accountable for her/their actionsI know that Zoosk has this person's information and with this being a credit card fraud purchase there needs to be some kind of action placed on themI hope that Zoosk will follow up with this and help make their site safer and better

Initial Business Response /* (1000, 5, 2014/08/28) */
This email was sent on August XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I apologize for any confusion regarding your Subscription to ZooskI would be happy to look into the matter to assist you however the our records indicate that the account under the email address you provided " ***@gmail.com " does not have any history of purchasesWe look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I replied to the email that the company sent me requesting additional informationI have not heard back from the company and this issue has not been resolved
Final Business Response /* (4000, 9, 2014/09/03) */
This email was sent on September X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
I apologize for any confusion concerning the renewal of your SubscriptionOur records indicate that your Subscription has been canceled successfully
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2016/01/06) */
This email was sent on January 06, 2016:
Hello ***,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
I understand that you are concerned about the messages you have received from other membersI'll be happy to investigate further, however, at this time I am unable to locate a Zoosk account using the email address you provided in your Revdex.com report: XXXXXXX@XXXXXXXXX@XXXXI also tried searching for your account using the number that you included in your report: XXX-XXX-XXXX
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alertsI will be able to further investigate once I have located your account
Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint has not been resolved they totally avoided my complaint obviously this place is a big scam its computer-generated messages I have several messages from different members saying the same exact thing also I delete my account and I am still receiving numerous emails wish I wish to not wish to receive I am hoping to get a refund but from reading others complaints obviously I will not receive that

Hi Trevor,
Thanks for contacting Zoosk Customer Support
We want you to be satisfied with your Zoosk purchaseAs a courtesy, we have issued your refund
Refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business
days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted
If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 25% discount: ***
Please be sure to only use Promo Codes offered directly by ZooskAlso please note that Promo Codes are valid for credit card payments only
If you have any further questions or concerns, feel free to contact us
Best regards,Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/03/21) */
The following email was sent on March 21, 2014:
Dear Mr***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom this concerns:
Zoosk has not refunded any fundsI have made many attempts to contact them and I am just getting the run aroundI asked for a phone number or a phone call to resolve the matter with no success
The account I made the payment though is closed and I cannot access the accountI have asked for the billing details and have not received any answers or help
Original compliant:
I'm a new to on line dating and I am very disappointed in Zoosk I signed up for other web sites with better resultsI found your site to be a total waste of moneyI will not recommend and I will post negative reviews of Zoosk on lineIf someone likes me on your site; you want to charge me more for to contact them after I paid for monthly membership/subscription
I believe the people you said that liked me were not realI strongly suspect you trick people into paying for fake results
Final Business Response /* (4000, 9, 2014/04/21) */
This Email was sent on April XX XXXX:
Hi ***,
Thanks for contacting Zoosk Customer Support
Our records indicate that we issued your refund of $ on Mar XX XXXX to the card ending in ***
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submittedIf your bank requires further information please feel free to respond this email and let me know and I would be happy to see what I can do
If you decide you would like to come back as a Subscriber, please contact us prior to subscribing and we will waive your Activation Fee and provide any discounts or promotions available at that time
Best regards,
***
Zoosk Customer Support
Final Consumer Response /* (4200, 11, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That Checking amount is closed and they have not sent me a check and have not bothered to contact me directlyI stand by my claim
I have contacted numerous times letting them know I no longer use this checking account

Initial Business Response /* (1000, 5, 2014/09/18) */
This email was sent on September XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so
I have investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund totaling $ for the cost of your Subscription and Coins purchaseThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
We understand you were prompted to purchase Zoosk Coins while using certain features on the siteWe're sorry for any confusion this may have causedWhen sending a message, you may be asked if would like "Special Delivery" or "Delivery Confirmation"These are optional features that can be purchased using Coins, Zoosk's virtual currencyIf you want to send a message without using any of the extra options, please leave them unselectedYou may also use Coins for our Carousel feature, or to send a virtual gift to another Zoosker, such as a teddy bear
Our records show that you have an active Zoosk SubscriptionThe extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/08/24) */
This email was sent on August 24, 2015:
Hi XXXXXXXXXXXXX,
Thank you for contacting ZooskI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com so
I have investigated your case and wanted to contact you directly
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-RefillThe user can opt out of this option during the purchase processIf the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below CoinsIf the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase
If you are not sure if your Coins will automatically refill, these settings can be changed anytimeFrom a computer, simply log in to www.zoosk.com and click your username menu at the top, right-hand side of the pageSelect "Settings" and then click "Coins"From this page, you can make adjustments to your Coins refill settings
If you have any further questions, please refer to our Coins Help page: https://zoosk.zendesk.com/entries/XXXXXX
Our records indicate that the $Coins refill that occurred on August 06, 2015, was refunded per your email request on August 13, (Incident #XXXXXXXXX)
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/06/12) */
This email was sent on June 12, 2015:
Hello XXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with Zoosk Customer ServiceToday we received your complaint from the Revdex.com so
I have investigated your case and wanted to contact you directlyHowever, I was unable to locate a Zoosk account associated with the email address you have provided in your Revdex.com Case: ***@XXXXXX.com
Unfortunately, Zoosk does not offer a free 30-day trial subscriptionHowever, we periodically offer discounts toward our paid subscription packagesAny of our representatives can check for and assist you with a subscription discountUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 8am-5pm, Pacific TimeWe're available days a week to assist you
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/10/09) */
This email was sent on October 09, 2015:
Hello XXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the
Revdex.com so I have investigated your case and wanted to contact you directly
Per your request, I have processed a refund of $back to the card used to purchase the subscriptionThe refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
We will also be happy to investigate the account that you were no longer able to locate on the websiteFeel free to call and discuss this over the phone with one of our agentsUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe the company has satisfactorily resolved my complaint

Initial Business Response /* (1000, 5, 2015/01/20) */
This email was sent on Jan XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I understand you are inquiring about downgrading your Susbcription, however, at this time we are unable to locate a Zoosk account using the email address you provided: ***@gmail.comPerhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
We apologize for this inconvenience, and thank you for your patience
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/09/30) */
This email was sent on September 30, 2015:
Hello XXXXXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk iTunes subscriptionToday we received your complaint from the
Revdex.com so I have investigated your case and wanted to contact you directly
Unfortunately, it appears that the subscription purchase did not register correctly when transferred from Apple's billing systemPlease forward the iTunes confirmation email that you received for your purchase to: ***@zoosk.com, and we will be happy to start the subscription on your Zoosk profile
When forwarding the confirmation email, please include your Zoosk account information in the body of the email if it differs from your iTunes account informationThis will allow us to locate the correct Zoosk account and apply the correct subscription to it
If you would like to contact iTunes directly to request another copy of the purchase confirmation email, Apple asks their customers to go through their menu system in order to resolve the issuePlease follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/11/13) */
This email was sent on November 13, 2015:
Hello XXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint
from the Revdex.com so I have investigated your case and wanted to contact you directly
We understand that you were not satisfied with your subscription purchasePer your request, I have cancelled your subscriptionAs a courtesy, we have refunded the initial subscription payment of $
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Customer service was extremely prompt and courteous, they were quick to resolve all issues and insure customer satisfactiongood site after all

Initial Business Response /* (1000, 5, 2015/12/23) */
This email was sent on December 23, 2015:
Hi XXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscriptionToday we received your
complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
I understand that you recently attempted to purchase a subscription and your card was charged, but the subscription benefits did not start immediatelyI'll be happy to investigate further, however, at this time I am unable to locate a Zoosk account using the email address you provided in your Revdex.com report: ***@XXXXXXXXXXXXXXXXX.XXXXXI also tried searching for your account using the number that you included in your report: XXX-XXX-XXXX
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alertsI will be able to fully unsubscribe your email address once I locate the correct Zoosk account
Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The email I have on the account is ***@yahoo.comThank you for the response