Zynga, Inc.

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] HD.

Complaint: [redacted]I am rejecting this response because:They have done absolutely nothing to rectify the situation Sincerely,Jeff [redacted]

Initial Business Response /* (1000, 5, 2015/11/30) */
We have requested additional information from the claimant to verify the correct account in question and the date of purchase. XXXXXX-XXXXXXXX BB

Initial Business Response /* (1000, 5, 2015/09/11) */
Acknowledged claimant's feedback and apologized for the bad experience and provided information about Zynga's Terms of Service XXXXXX-XXXXXXXX **

We have requested confirmation from the claimant that after he completes the account security feature, We will request to re-activate his Poker account. [redacted]

Zynga has already provided the final resolution to the claimants issue on June 6, 2017, please refer to the original case [redacted] TR

Zynga has assisted the claimant regarding her issues. Please refer to case # [redacted]

Coordinated with our game play team. Asked for the claimant's game account UID so we can impersonate the actual claimant's game account. Also provided basic troubleshooting steps to help resolve the issue. -[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
DEAR [redacted], I HAVE NO IDEA WHAT ZYNGA HAS WRITTEN THE Revdex.com, AND AM NOT EXCEPTED WHAT THEY HAVE SAID. AS I SAID BEFORE I DID NOTHING WRONG AND ASK THAT YOU ASK FOR VIDEO OR PROOF THAT I DID INDEED DID SOMETHING WRONG, I SINCE HAVE NOT HEARD FROM ZYNGA INC. AND WRONG WHAT THEY HAVE DONE IT'S THERE WORD AGAINST OUR'S  AND EXPECT PROOF OF WRONG DOING. PLEASE DON'T LET THEM GET AWAY WITH THIS. THANKING YOU IN ADVANCE [redacted] TELEPHONE NUMBER [redacted] THANK YOU.

Zynga Poker wants me to send them a photo ID but I can't because they provide NO email address so I can send it to them,,,,,,,,,,,,,Their email they send me has no REPLY feature!!!

Initial Business Response /* (1000, 5, 2015/08/27) */
We advised the claimant that her case is a unique case and was already escalated to our Studio for resolution. We will keep in touch with claimant regarding the status of this particular case.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal...

/* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although they fixed the issue they never said that it was a unique case until they responded to your letter. I [redacted]'t like they way they've treated me, but I love the game. So, you have to take the good with the bad, or the bad with the good, as the case may be. Most of the time, they're pretty supportive. Thank you for your help.

Initial Business Response /* (1000, 5, 2015/07/15) */
We have educated the claimant about the Support Options we offer to our players and advised her to perform some troubleshooting steps to help the loading status of her game. We have also made some adjustments in her account for the gift request...

and neighbor visits.
We also found some violations of our Terms of Service on the claimant's account and warned her about the possible outcome of her violation.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy that my farm got fixed finally,however I would like to know in exact detail what terms I have violated.I do not nor would I ever use a cheat engine of any sort.The items on my farm have been earned or paid for with farm bucks.I have an extra workshop that was placed on my farm many months ago that I can not get rid of ,it will not even allow me to put the extra one in storage.
I was indeed directed on how to reach customer support,I had tried those steps repeatedly to no avail ,before deciding to file a complaint .
Now I am worried my account will be shut down I have spent well over $1,000.00 possibly even over $2,000.00 on my farm I do not want to lose it for them thinking I am somehow cheating.
Final Business Response /* (4000, 9, 2015/07/21) */
We have already advised the player that the use of third party applications or site is a violation of our Terms of Service( TOS) and provided a link to our TOS.

Initial Business Response /* (1000, 5, 2015/07/06) */
Player was provided information regarding current max level. We also provided links for game updates and TOS. Lastly, we also provided link for Support Options. XXXXXX-XXXXXXXX - **
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
In zynga's response they said there last level is 245 which is not true it is 305 so they do not even know how many levels they have how is the consumer supposed to know. When I completed level 305 it says new levels coming soon and has said that for a couple of months.I cannot use the coins on any other game so that are just sitting there. Zynga needs to refund my money.
Final Business Response /* (4000, 9, 2015/07/14) */
Closing ticket. We have already provided sufficient information regarding the concerns to the player. XXXXXX-XXXXXXXX - **
Final Consumer Response /* (4200, 11, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There game has said new levels coming soon since may. If they are not creating new levels they beed,to refund my money

Zynga has provided the final resolution to the claimant's issue dated July 11. Please refer to original case # [redacted] KM

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #[redacted] TR

Complaint: [redacted]I am rejecting this response because: The game is still the same no change whatsoever.. Farm will not load extremely laggy My farm is also loading in a small farm... I find it strange that you also add that for the game to load we cannot add to many items to it ? What is the whole purpose of the game then? 
 
This is the same reply I have been getting from Zynga for almost a year now.. I'm also not the only one with this issue there are also hundreds of people complaining about the same issue I have. It is clearly something wrong with Zynga that needs fixing! It would be great if Zynga spent more time improving current games instead of making new ones.I have also attached a screenshot.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Zynga will continue to assist the claimant regarding her issues. Please refer to original case # [redacted].

Initial Business Response /* (1000, 5, 2015/07/29) */
We have informed the claimant about the support options available for his profile. XXXXXX-XXXXXXXX - JDV
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It...

still does not help that if I need support the only option I am told not to use that option.
Final Business Response /* (4000, 9, 2015/08/12) */
We have already informed the claimant to utilize the support option available for him. Please refer to old case number XXXXXX-XXXXXXXX - JDV
Final Consumer Response /* (4200, 11, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lacks info on how to contact support. Oh and as an added bonus I'll throw in this link also http://www.zyngaplayerforums.com/showthread.php?XXXXXXX-Farm-Bucks-Coins-Items-M...⇄ where it says not to use the forums.

Player's feedback has been forwarded to our Studio. Please refer to original case # [redacted] HD