Zynga, Inc.

Initial Business Response /* (1000, 7, 2016/01/26) */
Requested for the claimant's ZID and date of the gold bar purchase. #XXXXX BB

Initial Business Response /* (1000, 5, 2015/05/14) */
Denied claimant's request for chips replacement since the previous agent already credited his account with 20 million chips as a one-time courtesy. XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/12/07) */
We have already escalated the claimant's case to our game Studio for their expert attention. We will get back to the claimant once we have updates.

Initial Consumer Rebuttal /* (3000, 8, 2015/12/11) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
Again, this is the standard response to all complaints to zynga in regards to their games. I have been hearing this response for 2 months but they continue to take money with no resolution from people, and no way other than filing a complaint with the Revdex.com to get in touch with support.
Final Business Response /* (4000, 20, 2016/01/15) */
We have already resolved the claimant's original concern and she can freely contact our Customer Support Team for additional game play issues.
XXXXXX-XXXXXXXX MC
Final Consumer Response /* (2000, 22, 2016/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Here is my final response, I have contacted support, they continue to ignore my requests, as they always do. This is an awful company and they rip people off. Period. End of Story.

Initial Business Response /* (1000, 5, 2015/05/12) */
We have requested the claimant to provide us with the specific issues she is encountering within her game for us to determine the proper resolution. XXXXXX-XXXXXXXX [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
They are working on my issue but I do not want to close this case until there is a complete resolution. I have been corresponding with Zynga.
Final Business Response /* (4000, 9, 2015/05/15) */
This is a duplicate of the open case XXXXXX-XXXXXXXX LM. We are now in communication with the claimant and in the process of resolving her issues. XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/09/13) */
We have assisted the Claimant and provided the necessary information about the Fight Carnage Event. Educated the Claimant of our available support options. XXXXXX-XXXXXXXX HD
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
there repsone was a formed letter an I dont except what they had to say .
this is all I was told....in a letter from the company...
I apologize for the inconvenience that you are not fully enjoying the game because of the new update in-game.an then provided this ...For any future questions/issues, I have provided the support links below:
Player Support/
Final Business Response /* (4000, 9, 2015/09/17) */
Informed the claimant that feedback/suggestion is now being reviewed. Please refer to original case # XXXXXX-XXXXXXXX HD
Final Consumer Response /* (4200, 11, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I heard back from the company on septemper XX XXXX an I """"" I apologize for the inconvenience that you are not fully enjoying the game because of the new update in-gamed ...an then
[redacted], I would like to check if you are having issues contacting our player support team? You're more than welcome to share your thoughts with us.
Mafia Wars Help Center:
https://support.zynga.com/homeupport ...
I dont need a support link I have responded to an email on another date with no answer since the Revdex.com has again contacted the company I get a new email on my own nothing....for me speaking to them has fallen on death ears....

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] CA

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
TO WHOM IT MAY CONCERN;
 
I WOULD LIKE TO ADVISE ZYNGA INC. THAT I HAVE ALSO FILED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE IN SAN FRANCISCO, COMPANIES LIKE THIS ONE CHEAT MANY OF THERE CUSTOMER'S OUT OF THERE CHIPS AND WE HAVE NO SAY WHAT SO EVER, NOT FEAR, AND WILL CONTINUE TO FOLLOW UP I WANT MY CHIPS BACK.

Initial Business Response /* (1000, 5, 2015/07/08) */
We have assisted the Claimant and provided the necessary information. Educated the Claimant of our available support options. We've also issued the final Resolution to this case. XXXXXX-XXXXXXXX HD
Initial Consumer Rebuttal /* (3000, 8,...

2015/07/08) */
Hello [redacted],
I received an email from [redacted] (Zynga Executive Specialist) and [redacted] replied with this message to me via email:
"Hello [redacted],
This is [redacted] and the issues you are having in Zynga Poker has been escalated to me for a review. I understand that you are requesting to return your 4,858,657,896 Poker chips.
As I have thoroughly checked your account, we were unable to find any evidence which shows that the account had 4 billion chips and apart from that, our records also show that you were only warned for violating our Zynga Terms of Service, particularly Zynga Community Rule: Section 4. Offensive or Infringing Content. Short/limited suspension nor removal of chips was not applied to your Poker account."

[redacted] claims that she "thoroughly" checked my account and was unable to find any evidence of by 4billion or so poker chips. However, less than a week ago, Zynga Poker Advocate, [redacted] was able to locate my poker chips and states my chips were in fact confiscated. I have evidence and took a screenshot of my communication with [redacted] via email. image1.png
Thus, [redacted] has lied to me. Also [redacted] claims that no suspension or chips were taken away from my account XX:XXXXXXXXXXX. I have numerous emails from more than one Zynga Poker Advocate stating that my account was suspended and my chips were in fact confiscated. Too, I still have not received my account warning and my chips have not been returned to me at this moment.
Final Business Response /* (4000, 13, 2015/07/09) */
Zynga has informed the claimant about the final resolution of his case. Please refer to original case # XXXXXX-XXXXXXXX HD.
Final Consumer Response /* (4200, 15, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been solved!!!!? Zynga's executive, [redacted] has lied to me and [redacted]'s emails were very contradicting. After providing evidence of [redacted]'s mistakes, [redacted] was in denial. Please ready statements below:
Hello [redacted],
I received an email from [redacted] (Zynga Executive Specialist) and [redacted] replied with this message to me via email:
"Hello [redacted],
This is [redacted] and the issues you are having in Zynga Poker has been escalated to me for a review. I understand that you are requesting to return your 4,858,657,896 Poker chips.
As I have thoroughly checked your account, we were unable to find any evidence which shows that the account had 4 billion chips and apart from that, our records also show that you were only warned for violating our Zynga Terms of Service, particularly Zynga Community Rule: Section 4. Offensive or Infringing Content. Short/limited suspension nor removal of chips was not applied to your Poker account."

[redacted] claims that she "thoroughly" checked my account and was unable to find any evidence of by 4billion or so poker chips. However, less than a week ago, Zynga Poker Advocate, [redacted] was able to locate my poker chips and states my chips were in fact confiscated. I have evidence and took a screenshot of my communication with [redacted] via email.
Thus, [redacted] has lied to me. Also [redacted] claims that no suspension or chips were taken away from my account XX:XXXXXXXXXXX. I have numerous emails from more than one Zynga Poker Advocate stating that my account was suspended and my chips were in fact confiscated. Too, I still have not received my account warning and my chips have not been returned to me at this moment.
Please just return my chips Zynga Poker and stop lying!! Lying only makes Zynga Poker company worse!! Restore my poker chips back please!

Zynga has assisted the claimant regarding his issues. Please refer to case # [redacted] RR

Initial Business Response /* (1000, 5, 2015/07/29) */
We have educated the claimant on how to successfully unlock an expansion and provided basic troubleshooting steps. XXXXXX-XXXXXXXX MHSC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Because they said they couldnt find out why I complained, so I have desided to stop playing all zynga games, and so have many of friends,
Final Business Response /* (4000, 9, 2015/07/31) */
Zynga has provided the final resolution to the claimant's case. Please refer to existing case # XXXXXX-XXXXXXXX MHSC.
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still not fixed, I have blocked the game

Initial Business Response /* (1000, 5, 2015/12/04) */
We have requested additional information from the claimant in order for us to review the report.

XXXXXX-XXXXXXXX MR
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Im not sure what other info is needed.
Final Business Response /* (4000, 12, 2015/12/14) */
Zynga assisted and fully resolved the Claimant's case. Please refer to case # XXXXXX-XXXXXXXX MR
Final Consumer Response /* (2000, 14, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with the outcome, thank you

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # [redacted] CA

Initial Business Response /* (1000, 5, 2015/05/16) */
We have informed the player regarding the suspension of the account due to the violation of the Terms of Service. Will not reinstate the account - XXXXXX-XXXXXXXX- **
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
Account was hacked, I personally never violated the terms, I'm not sure what's so hard to understand there.
Final Business Response /* (4000, 9, 2015/05/23) */
Informed the player that final decision was made regarding his case. XXXXXX-XXXXXXXX- **

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Zynga has restored the claimant's orignal game data. Please refer to case # XXXXXX-XXXXXXXX FM

Initial Business Response /* (1000, 5, 2015/11/19) */
Requested claimant more information necessary for the investigation. Provided information on how to contact support for future gameplay concerns. XXXXXX-XXXXXXXX KM
Initial Consumer Rebuttal /* (3000, 7, 2015/11/21) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
They want me to do all their work for them. There should be a zero tolerance policy. They should be scanning every add and messages. If I help them track down each particular one there will just be a new one every week. I have my own job. Overlooking all their add and being harassed isn't it.
Final Business Response /* (4000, 9, 2015/11/26) */
Requested claimant the required information to resolve the case. XXXXXX-XXXXXXXX KM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
The business is still working on...

a fix for my complaint. It has not been resolved yet, however they are trying.

Complaint: [redacted]I am rejecting this response because:
this business has done nothing to resolve the issue. They have not given me the credits that I have won, or my money back. They are refusing to fix the...

issue, and have not been helpful in trying to find a resolution. I have asked that this matter be forwarded to their highest level manager, and they have refused.
I would like the $42 billion credit jackpot I have won, or a full refund of the money I have spent with them. Sincerely,[redacted]