Anderson's Car Wash

Revdex.com, The customer is stating they would like a $50 discount because we are not paying for shipping labels or allowing him to return the incorrect wheels. The customer called us on 7/10 and we approved to pay for the shipping label, allow him to return the order, and are waiving all fees associated with the return. I am not sure why the customer would like $50 when we agreed to take this back.  Regards,[redacted]

Dear [redacted],Thank you for contacting AutoAnything.com.  I sincerely apologize for the inconvenience, in order for us to place an order for a custom made part we must collect payment for the item upfront.  The estimated shipping date is clearly stated online prior to placing your order....

 By submitting your order, you agree to the aforementioned shipping date.  I have attached a screenshot of where we display this information online.  If you need any further assistance, please do not hesitate to contact us.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.To the ride ahead,[redacted]Customer Service SpecialistAutoAnything

Revdex.com,Due to the amount of time it is taking for the manufacturer to send the part we have provided the customer with a full refund for the shackles in the amount of $57.51. We agree with the customer, this should not have taken this long. The customer will receive a refund notification via email from...

us as well. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We are following Fraud protocol with the customer's credit card company. The item was shipped and signed for at the customer's billing address. if the customer is stating they did not receive the order due to fraud the correct protocol is to file a dispute through the customers credit card company....

If the customers credit card company confirms this was a fraudulent charge they will deny our chargeback and refund the customer. Unfortunately we do not have any control over refunding the customer it is 100% on the credit card company to let us npw this was a fraudulent charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], Thank you for contacting AutoAnything.com.  I sincerely apologize for the inconvenience, I have reviewed your orders and it appears that you have been fully refunded for all transactions made on your credit card. On 02/18/15 you were originally charged $139.98. For this...

transaction you were refunded $79.99 on 03/02/15 and $59.99 on 03/01/15 (equaling $139.98).  On 02/27/15 you were also charged $47.92 and this amount was refunded on 03/01/15.  This currently leaves us at a zero balance due, it may take anywhere from 5-7 business days for these credits to appear on your statement.  If you need any further assistance, please do not hesitate to contact us. To the ride ahead,[redacted]Customer Service ManagerAutoAnything

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], Thank you for contacting AutoAnything.com.  I sincerely apologize for the inconvenience with this order.  We have confirmed with [redacted] that the part you have ordered does not actually come with an additional leaf spring as shown in the image. I will be requesting a...

return authorization number from the warehouse, once we have authorization to return the item, we will email you a prepaid [redacted] label to return the item for a full refund.  To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM. [redacted]AutoAnything Customer Service Manager

We ended up writing this part off for the customer do to a data issue and providing the customer with a full refund. There is nothing left to credit as he received all money back.

Dear Revdex.com,We have reviewed this customer's comments and order and find that the complaint is valid to the degree that the last request was not ignored but rather responded to incorrectly the day after it was received. The customer's request will be honored and the refunded difference of $35.00 will...

be granted back and posted to his account in 5-7 business days. This will also be backed up by secondary email to the customer shortly after this is completed. We are sorry for the inconvenience this caused and want to express our desire to provide a 5 star level of service to this customer on his next order. Thank you, AutoAnything Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:I have already submitted a complaint about this company. I was under the impression we had reached a resolution in way of a refund. I sent the product back via FedEx it arrived on 2/7/2017 at 10:37am. I still have not received the agreed upon refund. I was told via email that I would be given my refund once the product was scanned. This company has repeatedly been dishonest and incompetent. I seek an immediate refund.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I want a complete immediate refund of my moneyTranslate
Regards,
[redacted]

I am currently direct messaging this customer at his suggestion. I am awaiting reply.

Revdex.com,We are trying to be fair to the customer even though our policy states to deny the return and the shipping charges. We do not want the customer to be out that much money and want to work with him. We are willing to eat the cost of the part and refund him for it 100% minus the return shipping he paid. I think that is more than fair. We are not bale to do much more, we are giving him back what  he paid for the entire part. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't have any objections to the Revdex.com providing AutoAnything with my information.  I have no clue who "[redacted]" is?  Customer service supervisor?  Owner?  I've never had contact with this person before.   Obviously, this person had enough information to provide the Revdex.com with false information particularly, that my complaint was  about "rust" which would make my claim an issue with the products "finish" hence their reason for not covering it under the manufacturers three year product warranty.  Now they want my information?  Sounds like this business is far more disorganized than I originally thought.  No wonder [redacted] refused to replace the product under warranty!  I would have contacted the manufacturer directly if this was permitted. 
Regards,
[redacted]

Dear [redacted],   Thank you for contacting AutoAnything.com!    We would like to apologize for Sunday’s e-mail promotion. What was meant to be a light-hearted April Fool's Day joke turned out to cause confusion and inconvenience by creating the impression...

that a real order was placed. No order has been placed without your authorization and no charges have been made to any card. We sincerely apologize for the inconvenience this has caused.   Please rest assured that we take your complaint and online security seriously and will be sharing your feedback with our marketing department to avoid any confusion in the future.   If there is anything that we can do to help address any concerns, please feel free to contact us at (800) 874-8888 (option **). We are here for you from Monday-Friday 6 AM-5 PM (PST) and Saturday 6 AM- 3:30 PM (PST).    Thank you for contacting AutoAnything.com! We appreciate your business.

Thank you for the message you left for AutoAnything with the Revdex.com. We have reviewed your order, comments and our notes. We are sorry for the experience you have had so far with your floor mat order. After your initial call on 8/17 you were going to check for damage and call back. We received an email...

from you later that day with a basic description of damage. The email lacked a request of action or request for resolution. The email stated you were just disappointed. However, now that we have a request we would be happy to help you. We refunded $20 back to your payment method added to the original discount and price match we honored for you. We have emailed you the return information separately. Thank you, AutoAnything Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No I do not except the response given , this item is covered by a structural damage warranty that's not being honored by this company. This top cannot be repaired because its broken at the gas shock tower that effects the integrity of the top. This top reguires both gas shocks working in tandem to hold it in the upright position without both its just a $1337 paper weight. The have the audacity to offer me $150 credit for $1337 paper weight well that's ridiculous and down right disrespectful. I want a full refund of my purchase not some lame a excuse about shipping anything can be shipped back this is just asinine....

Revdex.com, Thank you for providing us an opportunity to assist our customer. I have reviewed the customer's order and the customer bought the [redacted] Grille Guard on 3/29/2013. Per our website this manufacturer ([redacted]) offers a 1 year warranty on the finish and a 3 year warranty...

on the part being able to work and function correctly. The customer called in to inform us that the grille is rusting which will fall under "finish" and is covered under a 1 year warranty. The manufacturer ** has declined the warranty request since the issue is outside the warranty timeframe. Although the manufacturer declined the warranty request we wanted to assist our customer in some way other than just saying sorry and apologizing. So we offered the customer $150 in store credit to use to buy a replacement and the customer declined. We have done everything we can do to assist this customer. Please see below, it is a cut out from our live website that states the warranty timeframe for the part the customer has purchased:"Your [redacted] Grille Guard is backed by a 3-year workmanship warranty and 1-year finish warranty"Sincerely,[redacted]
Contact Center Manager
Customer Satisfaction

[redacted], The customer never called us back to inform us they were not satisfied with the replacement mat. I have requested a Return Authorization number for the manufacturer and will email the customer with return instructionswithin 48 hours. Normally we only allow a 30 day return policy, we will make an exception for this customer as long as the item is returned in new and re-sellable condition. [redacted]
[redacted]
[redacted]Customer Satisfaction   T: (858) 569-8111 x7036 | F: (858) 569-8503E* [redacted]@autoanything.com                    �...⇄ Convoy Ct, Ste 200San Diego, CA 92111www.autoanything.com