Anderson's Car Wash

Revdex.com,we have agreed to honor the price and have emailed the customer the following: I would like to apologize for the inconvenience we have caused and the delay for the part you ordered. I am unable to place an order for the part at this time because it is out of stock and removed from our...

system until back in stock and ready to be sold again. I have documented your order and am sending you this email for your records to inform you that when Part [redacted] is back in stock we will honor our price of $582.60 due to the back order and cancellation of the item. Once again I truly apologize for the inconvenience Regards,[redacted]

We truly apologize for the inconvenience we have caused this customer. The manufacturer was delayed due to the holiday rush and was trying to do everything in there power to ship before the Holiday. We wanted to inform our customers that there would be a delay and then we were lucky enough that...

CoverKing increased hours to get items out ahead of the plan. I have issued the customer a 10% discount for the inconvenience and if they need to return the covers we understand and would be happy to pay the return shipping due to the inconvenience If the customer would like to start a return please call 800-874-8888.inconvenience

Revdex.com, We would like to apologize for the inconvenience we have caused this customer. After the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the customer by sending...

these out when they just discovered the issue and knew the customer would have to end up sending them back. They tested it and it failed so they could not send this to the customer until they fixed the issue. We did not feel comfortable selling this until we heard back and we proactively cancelled the order. We understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehicle. the customer has been refunded in full for the order.  Regards,[redacted] AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The company should have asked me about the seat belt. Selling seat covers is their business and they have a responsibility to their customers to get the orders right. The are partly at fault for not asking.

Revdex.com,
 
I can return the item and provide the customer with a full refund but I need to confirm the parts have not been installed. We certainly do not want our customer to be stuck with something that will not work. Per our website, our return policy states anything can be returned as long as...

it is in new, resalable condition. If the customer did not use these we will be happy to process a return for them. Please advise.
 
regards,
[redacted]

Dear Revdex.com,
Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models.  We clearly disclose this on the photos, citing that they are sample images.  We will be happy to process a return for the wheels.  As our site states, a...

restocking fee and return shipping label fee will be assessed and subtracted from the refund.
In order to process a return, please contact AutoAnything Customer Service within 30 days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-####.
 
Regards,
AutoAnything Customer Service

Revdex.com, This one was resolved as well. Customer was sent a replacement cargo mat in April and it fit. [redacted]

Dear [redacted],Thank you for contacting AutoAnything.  I apologize for the inconvenience in regards to your shipping label.  I have attached a prepaid return label to this message.  Please print the label and drop off the item at any authorized FedEx ship center.  Once in transit we...

will email you confirming your refund.  If you need anything else in the meantime, please do not hesitate to contact us.[redacted]
Customer Service Supervisor
Customer Satisfaction

Revdex.com, Can you please provide the customer's information so I can look up his order to reference the warranty? I do not have access to any information other than the below email from you.  Thank you,[redacted]

Revdex.com,
We truly apologize for the delay and inconvenience it took to resolve this customer's complaint. We have been working closely with our manufacturing partner Draw Tite to get the part shipped out. During on investigation we discovered they are having some issues with production and have placed...

this part on hold until they can work out all the kinks. We have reached out to the customer and provided them with a pre-paid shipping label to get this back for a full refund. If the customer would like a different brand hitch we would be more than willing to give them a discount due to the delay and inconvenience with this order. We sincerely apologize to the customer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Business has asked for me to confirm my shipping address while already having my shipping address on file for a few years. I received an e-mail from a Customer Service agent asking to confirm my address. I replied to this e-mail and confirmed my address, however this does not resolve the actual issue of having the replacement product physically shipped to the aforementioned address with a tracking number communicated to me for verification.As such I find this response unacceptable and hereby will reject it until such time when the replacement product has been shipped with a tracking number provided to me or physically received at my already confirmed address.
Regards,
[redacted]

After reviewing your order it appears you called in yesterday and we agreed to issue you a replacement. It appears that as of yesterday everything has been resolved to the customer's satisfaction. If there is anything else we can do to resolve the issue please let us know and we will be more than happy to look into it.  Regards,[redacted]AutoAnythig.com

Dear [redacted],
 
Thank you for contacting AutoAnything.  We sincerely apologize for the inconvenience this may have caused.  At this time, we are reaching out to the manufacturer of the item to request authorization to exchange the brake kit for a new one.  We should have a...

resolution within 1-2 business days.
To find another great product or for any other questions, please contact us at
###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturday
from 6 AM-3:30 PM.
To the ride ahead,
[redacted]
Customer Service Specialist
AutoAnything

Revdex.com, The customer purchased an item that is Non-Returnable. This item is marked on our website as an item that cannot be returned once purchased. The customer has an after market bed liner, the bed liner does not come with the truck the customer has. When a customer goes online and places and...

order we do not have the ability to know that the customer has after market accessories installed on their vehicle. Everything we sell it designed to fit the vehicles as they are manufactured, in original condition. Our manufacturer of our parts do not have the ability to design parts to fit various modifications each customer does to their vehicles. With that said, we have agents in our call center 7 days a week to help customers with questions so they are ensured they get the correct parts. We have worked very closely with the manufacturer Pace Edwards and this customer to try and help him resolve his issue. He can install the part he ordered from us he will just need to modify his bed liner. We have Tech Support help this customer so he can get this to work properly. We are unable to process a return because the item is non-returnable but we have verified the customer is able to install the part properly.

Revdex.com,We apologize the customer is not satisfied with the sound of the exhaust. We try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are ordering. Unfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customer. We want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use it. With that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read it. We cannot re-sell an exhaust system that has been installed and this is the case for this customer. We have already issued the customer a $50 credit back to their credit card for this.  Our return Policy taken directly from our website ([redacted]): Regards,[redacted]Customer Service

Dear [redacted],Thank you for your recent order with AutoAnything.  I sincerely apologize for the inconvenience, unfortunately we do not have images for each individual product we sell.  Due to the inconvenience, I have sent you a separate email containing return instructions and a prepaid...

[redacted] mailing label.  Once the item is in transit to the warehouse, a full refund will be issued back to your original form of payment and a confirmation email will be sent to you.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.To the ride ahead,[redacted]

[redacted],        Thank you for your recent feedback. I have researched your order and it does appear we have provided a full refund back to your credit card in the amount of $585.35 on May 7th, 2015. It can take [redacted] 1-d business days to refund your...

account. We truly apologize for the production delay with the wheels you ordered. We strive ti provide accurate shipping dates and apologize that was not the case with your order. We sincerely apologize for the inconvenience we have caused you. it looks like everything on the order is resolved. If there is anything else we can do please do not hesitate to reach out.  Regards,[redacted]

Dear [redacted],Thank you for contacting AutoAnything. I sincerely apologize for the inconvenience this may have caused you. When any item is delivered to you, you want to fully inspect the item for damage that may have occurred in transit or from the originating warehouse. Once and item has been...

installed or attempted to install, the item may have been damaged during installation. Damage during installation is not covered by the manufacturers warranty nor a claim through the carrier.
The manufacturer has agreed to take the item back as a courtesy with a 15% restocking fee. If you would like to exchange the item for a brand new set you would only pay the amount of the 15% restocking fee, which would be $265.05. If you prefer to keep the item, I can issue you a discretionary refund of $150.00.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.To the ride ahead,[redacted]Customer Service SpecialistAutoAnything

The finish warranty on black powder coat and hammer head finish on the Rancher is 1 year. This was purchased in 2013.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do appreciate their efforts, but I paid a company that installs tops and they circled the parts we needed.  At this time, I just want to return the entire purchase for a refund.  To plan on having this top ready to install and make arrangements for the previous hard top to be out of our way has put a hardship on my husband for a gift he cannot fully use.  We are very disappointed in [redacted] and their lack of quality control to ensure every part is top notch for installation and extremely disappointed in Autoanything insisting this is now a warranty issue because we opened the package and during installation find defective parts that we have to figure out how to install around that fact, just so my husband can have a top until we figure something out.At this time, I am making arrangements for another purchase with another company and have it installed.  Therefore, as soon as possible (22nd of June) I will need an authorization form and prepaid postage to return this product to Autoanything without a restocking fee as I was told would happen from their customer service department.Thank you.
Regards,
[redacted]