Anderson's Car Wash

Revdex.com, After reviewing the order notes it appears the customer called in to our contact center yesterday and spoke with a manager who gave him options. The customer is going to call the manager back and we will resolve the issue as soon as we hear back from the customer.  Regards,[redacted]

This customer has filed a lawsuit against us and I am currently working with our lawyers. I cannot reply to this message but I have refunded the customer in full for all orders, we currently have nothing else to refund this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are agreeable to the decision to return mats ASAP for refund without restocking fee and with paid return shipping, but we have never requested,  nor are we interested in, placing a new order for alternate mats. Please issue return label so we can return the incorrect order to issue full refund. 
Regards,
[redacted]

Revdex.com, The customer did not notify at 18000 miles when the item was still covered under warranty. We have no way to prove this is not basic wear and tear at this point. We cannot replace breaks under the information the customer provided. The manufacturer and I have both reviewed this case from this customer and based on all the facts the customer has used this on his vehicle for serval years without a problem. We are unable to provide credit or a replacement at this time based on our warranty policy listed online. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] --------------------------------------------------------------------...⇄ Revdex.com7/10/15I have attached copies of email conversations to AutoAnything on 7/8/15 at 1:02:22 p.m. and then again email conversations on same day 7/8/15 at 4:28:55 p.m.In these conservations it was clearly known that AutoAnything was not going to pay for a return shipping label for return the 4 wheels that were not the correct wheels I ordered. And since I could not afford to return the wheels that were the wrong wheels they sent to me. And after my Jeep had been sitting in Imperssive Auto Garage for 4 days waiting for my wheel problem to be resolved. The garage had put a new lift kit on and had my new tires sitting there. The garage needed the wheels. Anyway since I could not reslove anything with "AUTOANYTHING", I went ahead and put the wheels on my Jeep. I had no choice but to keep the wheels I "DID NOT ORDER" and "THEY WERE THE WRONG WHEELS". Any I was clearly unhappy with the incorrect wheels that AutoAnything sent to me. I feel AutoAnything should compensate me $50.00 for all my problems! I am sure this would have been the cost of the return label they were finally going to send after way to many emails. All of my emails have proven I was 100% correct. The order confirmation showed the 4  wheels I ordered. Then with me having to go through the horrible service was un called for. They have lost my business. My next order of a Body Armor Front bumper I will be ordering from someone else!!!!                                                                                                                       Very UnHappy Customer, [redacted]

Revdex.com, The reason we denied the return is because the customer installed the lights. We have no way to determine how the lights were damaged once the customer installs the item. If the item had not been installed we could have filed a damage claim with the shipping company and provided a...

replacement part. We do not have a way to determine who damaged the part once installed and therefore are unable to file a damage claim or a return at this point. Our website states our return policy below. We would be happy to provide the customer a discount on a new set of headlights if interested. AutoAnything's Return Policy as stated on [redacted]  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not changed any of my statements that were made to the customer service representative.  The product was replaced under warranty for the exact same reasons, "poor workmanship and poor design" March 19, 2013.  The manufacturers warranty that Autoanything uses to sell these inferior products is still in effect and applies to this item.  Please refund the full amount that I paid for the product.  $639
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com, I went in and waived the shipping after I reviewed this Revdex.com complaint, so it was done after the customer called in. I replied to the complain to inform the customer that we will waive the shipping as a one time customer courtesy. In regards to the fitment issue, we have not had any fitment issues for the customer's year,make, and model. We are not sure why it is not fitting based on the customers provided vehicle information which is why we have approved to send it back even though it has been installed.  Regards,[redacted]

Dear Ms. [redacted],Thank you for contacting AutoAnything.  I apologize for the inconvenience with your item.  Due to the nature of this case along with the difficulty of obtaining the photos, as a one time courtesy we can offer you either a replacement or refund for this item.  Please send your desired settlement to the Customer Service Supervisor and he will gladly take care of you.  His contact email is [redacted] and his name is [redacted].  Either resolution, you will not need to return the item to AutoAnything. Once again, we apologize for the inconvenience in this matter, we look forward to doing future business with you.[redacted]Customer Service Manager
Customer Satisfaction

Revdex.com,
 
We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent out. We have also provided the customer a 5% discount due to the inconvneince we have causd.
 
Good day, [redacted].
 
My sincerest apologies for the...

inconvenience you have had with the replacement parts of your running boards. We finally have a tracking number for you.    
 
Your tracking number is [redacted] and it has an estimated shipping date by 01/07/2017. You may confirm said information by accessing the following link

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have attached a photo of the [redacted] ad showing its for my 2000 nissan xterra. It does not state starting price. It states $69.99... I still belive this should be the honored price for the lift kit for 2000 nissan xterra xe
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I am still very disgusted in the way this company handles business and their lack of true Customer Service.  When a person pays for OVER NIGHT shipping, they should not have to wait OVER 20 days to receive a product.  Charging twice for shipping and handling and then waiting 5 days to correct their mistake is also unacceptable. 
Regards,
[redacted]

Revdex.com, We apologize the customer is not satisfied with his order. After reviewing the order we have two options for the customer. If the part was not installed we can process a full return, there will be no fee's and we will even provide a shipping label. If the part has been installed we are...

unable to return it at this time but will be willing to extend a $50 discount. The customer ordered the part online himself so we sent him what was ordered. If he is not satisfied we will make it right we just need to know which option the customer would like and we ill process it accordingly.  Regards,[redacted]

Revdex.com,
 
After reviewing the customer's profile we are 100% agree with the customer and have provided a full refund in the amount of $1233.72. The customer should expect a refund to show on the credit card statement within 5-7 business days. I have personally been trying to reach...

this customer to apologize for the experience and inconvenience and we have been playing phone tag.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
AutoAnything's statement that the goods were shipped to my billing address was false and misleading.The original invoice for the goods did display my correct name and billing address however the goods were shipped via FedEx to a different location and signed for by an unknown person.AutoAnything's customer support department was notified prior to the goods being delivered that the entire order was fraudulent yet it appears their corporates policy is not to take any action until after the credit card company denies the charge. This lack of action on behalf of the company places an unfair and unreasonable burden on the consumer to proven their position. In addition, one has to question whether the company has elected to take this "non-actionable" approach in hopes that a percentage of consumers may in fact not catch the fraudulent transaction at all.AutoAnything needs to modify their policies and better education their call center support staff. They need to be willing to take the first line of defense when fraud is identified. They could have easily taken my information, notified FedEx to stopped the delivery of the goods and notified local authorities of the fraudulent activities. Instead they chose to do nothing.  
Regards,
[redacted]

Dear [redacted],We’re sorry your recent order didn’t meet your expectations.As promised, $9.99 has been credited to your account on 12/03/14 for the overnight shipping fee. The refund for the item cost of $183.99 was issued on 12/03/14.  Please keep in mind that these refunds along with any refund...

issued to a credit card may take 5-7 business days for the card provider to process and post the credit on your statement.We’d like the opportunity to prove why we’re the number one source for all things automotive. Check us out at www.AutoAnything.com. Or, give us a call at ###-###-####. We’re here Monday-Thursday from 5:30 AM-8 PM (PST) and Friday-Sunday from 6 AM-5 PM.[redacted]Customer Service SpecialistAutoAnything

Revdex.com,I would like to apologize for the frustration and inconvenience we have caused the customer. I apologize the part needs replacement parts already and we want to take care of this customer right away. Since we do not warehouse the parts we are requesting photos to ensure we get the...

parts replaced accurately the first time so it is easier to send the manufacturer photos to ensure the customer is taken care of the first time. As soon as we receive the photos from the customer we will replace the parts right away. If the customer is not able to provide photos please let us know and we will work out a different way to resolve the issue.  Regards,[redacted]

Revdex.com,We found out the replacement item is on back order, due to the inconvenience, we have gone ahead and issued a refund per the customer's request.Regards,[redacted]

We have refuded the customer's credit card in full. The customer must get the refund from [redacted], we have refunded the [redacted] account in full.