Cable Shopping Network

We apologize for the delay in shipment, however these items are still on backorder. Per customer request, the order has been cancelled, and a full refund has been issued to the customer's credit card. For further customer service questions in the future please contact us [redacted]...

[redacted] Thank you.

We cancelled the customer's order, and issued a full refund, $684.45 to ** ending[redacted] on 3/16/15.

[redacted]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A full refund has been issued for cancelled order.

This merchandise has now been shipped, order so-[redacted], this has been shipped [redacted] first class, 4/22/15, tracking number [redacted]. This is for the 2014 National Parks Quarter Set.

This order has now been shipped, the items had been backordered. The Order number is so-[redacted], was shipped 5/6/15, BestService, track # [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform...

this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 5-14-2015  I received the coins that I made a complaint about.  I'm glad for your assistance in this matter.  Thank you very much.

We sincerely apologize for the inconvenience. The customer Service Manager has spoken to the customer service staff about this, and additional training will be conducted, so that we can avoid any situations like this in the future. We apologize if there was not a supervisor or manager available...

to speak with, this is not normal practice on our floor, and will try to take steps, so that this does not happen again. The rest of the customer's order will all be shipped at the same time, as to avoid any further inconvenience to the customer.  Sincerely,Cable Shopping Network

We apologize for the backorder delay. I have checked into this, and have been told we should have all of Mr. [redacted] orders available to ship next week. We will be happy to overnight everything as soon as we receive the items in the Warehouse. Or if MR. [redacted] would like, we can cancel...

the backordered items, and refund in full. Again, we apologize for the delay.

Unfortunately the product is still on backorder at this time. We will ship the product as soon as it is available to ship, or if the customer would like, we can cancel the order and provide a full refund. We apologize for the delay.

We apologize for the delay, your order has been delivered, today 08/24/2016. Unfortunately the email account only will show an original order that was ordered on the Cable Shopping Network Website, so this order would not have shown. If you have any additional questions about the email/pass code,...

please contact our customer care department [redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do think CSN should state there shipping policy clearly on their website and on order confirmations to avoid this situation in the future. I place orders with the US Mint, and several coin dealer websites and all have the expected ship times clearly displayed on their websites, order confirmations and include tracking info.No where on CSN website or TV show do they tell you shipping times. And when you call customer service - they tell you they do not know when it will ship.  
Regards,
[redacted]

Mr. [redacted] order has now been shipped, with a delivery date of 09/22/16. We apologize for the delay. Also, it does look like he also spoke to our customer Care department, and they have resolved the password problem. Please let me know if you need any more information. Thank you, [redacted]

unfortunately the order delivered today is the 3rd set of 2013, so the 1st set of 2013 has yet to be delivered.  If/When I get some time I will call to rectify my password; thanks for the phone number.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] Representative,Mr. [redacted] called in yesterday to cancel his order and was told that his shipment was in "Picked" status which means that it was on a pallet, wrapped in plastic wrap being loaded on a [redacted] truck with thousands of other orders and we could not...

stop it at this time.  However I was able to call [redacted] this morning and have the shipment stopped and will be returned to us.  Once the package is returned we will refund Mr. [redacted] the full amount minus shipping for his order.  The Case Number for [redacted] returning the package to us is #[redacted].We try to accommodate all customers as best we can but sometimes we have to wait until the product has reached the next level of shipment before we can accommodate customer.  The Customer's tracking number for this order is[redacted].Please let me know if I can be of further assistance.Sincerely,[redacted]

Unfortunately, normal ship time for Cable Shopping Network is 4-6 weeks. We did not have this item available to ship, so I have cancelled Mr [redacted]'s order, and a full refund has been issued. We apologies for the inconvenience.

Refund for $201.90 has now been issued back to the customer's credit card.

Customer's order has now been, shipped, delivered, and signed for by the customer. We apologize for the delay.

As of 12/29/16, the Cable Shopping Network (CSN) has 0% Positive Feedback with the Revdex.com, a 20% Neutral Feedback with the Revdex.com and an 80% Negative Feedback rating with the Revdex.com. There are currently 5 Reviews and 27 complaints on file with the Revdex.com. Yet, the CSN has an “A+” rating with the Revdex.com. How is that possible? I think I know the reason. If you file a complaint with the Revdex.com, you are not allowed to leave a review. These are simply the rules of the Revdex.com. So, I guess most people would rather leave negative feedback than register a complaint. Why? I am assuming it is because registering a complaint seems to have very little impact as evidenced by this “A+” rating. My experience with the Cable Shopping Network (CSN) was completely negative. But rather than boring you with negative review #28, if your experience has been negative as well and you feel fraud or deceptive business practices was involved in your transaction, please write to the Attorney General’s Office for the State of Arizona. You are protected by the ARIZONA CONSUMER FRAUD ACT (A.R.S. §44-1521 et seq.) by the State of Arizona. Here is the address to write: Arizona Attorney General Mark Brnovich - Office of the Attorney General - 1275 West Washington Street, Phoenix, AZ 85007-2926. That's what I did. Good luck!