California Family Fitness

I am rejecting this response because:

Revdex.com:Although I never received the promotional months credit I did receive my refund of the $charge I incurred after cancellationI have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

March 1, Re: Revdex.com Complaint #*** Dear Mr*** After further review of your account, we are keeping our original offer of the $rate moving forwardWe will not be crediting or refunding the difference as our rates increasedIf you would like to keep your membership
at the $rate please sign the new contract that has been sent to youYour membership is current on hold until AprilThank you, *** *** Executive Communications***
*** *** ***

Hello ***, I have attached your contract that states the potential for a rate increase. Thank you,

I am rejecting this response because I did not sign up for a year membershipDid you not read properly read the the message I sent you? I clearly stated to the manager the I was on a month to month basisI had just been harassed out of the yoga studio down the streetSo it was only a matter of time until those jealous yoga instructors were going mess with my membership at the gymi did not sign up for a year membershipHe must have checked the boxes after I left because I made it very clear to the manager that I was going on a month to month basisI will not accept this responseThat company ripped me off.

Hello ***, From your notes, you have updated your account with Summer on 7/30/Your rates are now $for an individual. Please let us know if there is anything else we can assist with. Thank you,

Hello ***, I apologize if you were misinformed of the agreement you were signingEvery club can provide a hard copy of any agreement prior to signingI have attached yours for reference with all signatures of a month agreementHowever, as a courtesy CFF will be cancelling your
membership with no penalty as we can see you only used the gym twice over a three day period of signingYou will have no payments moving further. Thank you,

Hello ***, I have reviewed your account and contract (I have attached for your review)Within the contract it states that CFF may increase rates at any timeWe did try to contact each member of this rate increaseAs a courtesy, we will be crediting your January and February dues since it
seems you were not aware of the increaseHowever your rates will remain at $64.50. Thank you, *** ***

Hi ***, Each time a member makes a change, they negate the old agreement and accept the new termsIn this case it would be the increased annual enhancement feeWhen Cal Fit first implemented an annual enhancement fee, all members were charged $no matter the size of their
membership. This has changed over the years and is now based on the size of the actual membership. Individual accounts are $once a year, couple accounts are $once a year and family accounts or more are $49.99. Unfortunately you did sign the section on your agreement agreeing to the $annual enhancement feeWe will go ahead and credit your account $as a one-time courtesy since you were not advised, so your next month dues will be $instead of $Please keep in mind that your annual enhancement fee one year from now will still be at a rate of $However, if you remove any members from your account the annual enhancement fee will go down to $and if you add any members it will go up to $Thank you

Good Morning ***,It is CalFit's policy to scan the customer's ID cards into the customer'sThis is an added step in favor of the customer. Our corporate department conduct audits to verify that the name on the account is in fact the person signing the liability waiverCan you please reiterate what you would like CalFit to do besides stop this practice? From your original desired outcome, it appears you are looking for Revdex.com to conduct several measures.Desired Outcome/SettlementDesired Settlement: Other (requires explanation) My desire:1) I ask that the B.B.Bdetermine if taking copies of someone's identity without their consent is legal2) That CA Family Fitness help to reduce identity theft by stopping this practiceBased on the feedback provided to me by the club manager, ***, they are not concerned3) I ask that this concern be posted on the B.B.Bwebsite to alert other unsuspecting victims4) I ask that the B.B.Bconduct future audits of this facility to make sure this practice has stopped.I look forward to hearing your responseThank you, *** ***Executive Communications

Our goal at CFF is never to mislead a memberWe have contracts in place with all policies regarding cancelling your membership, which we require initials from the member acknowledging that they have read them in full and understand the contract they are signing intoWe also offer a 5-day cancellation window for our members to take the time and read through what they are signing, and decide at that point if they agree and would like to remain a memberOnce the initial 5-days have passed, the contract obligations standBased on that, we processed your cancellation correctly, and provided a refund of your January dues as a courtesyI am not sure who you spoke to at the club, I would be happy to look into it if you can provide any identifying information of the representatives you spoke to, but without any further information in writing or otherwise, our contract policies standAt this point your membership has been cancelled and your January dues have been refunded back into the account you have on file with us, which you will see in 3-business days. Sincerely,*** *** Member Services Manager

Hello ***, I apologize for the miscommunicationOur District Sales Manager, *** ***, will be contacting you shortly to resolve this issue. Thank you, *** ***
*** ***

Hello Stephanie, After reviewing your account, the Folsom Manager cancellation your account with no EFT and refunded your 9/draft. Thank you,

Hello, I apologize, however we have no written proof that the card needed to be changedWe are only able to waive our late fees which I have done for youIf you need to change your CC again please email [email protected] and someone will reach out to youThank you,

I am rejecting this response because: ok as you wishI will see you in small claims

Hello *** *** ***, First I would like to apologize for the communication issues you have been havingI have reviewed your membership with the
SrVP of SalesIt appears you spoke with ***, Operations Manager and ***, Sales Manager on 3/& 3/They have offered to comp the months where your son was not yet and a personal training session for your sonI do understand that it was an inconvenience for you and that this was a letdown to your sonI do believe the months free and PT are a satisfactory resolution, however for your time we would like to offer an additional months for free plus an additional personal training session for your son ($value in total)Again, CFF apologize for this inconvenience and we hope you and your son enjoy the gym Thank you, *** *** Executive Communications

Hello ***, I have reviewed your account and it appears that you are now working with *** to get your account updated with the appropriate rate and drop off the other people on your accountWe are still needing your *** *** proof to update your accountOnce this is submitted ***
can finish your account and you will be billed accordingly. Thank you, *** ***

Mr*** I have been forwarded you Revdex.com complaint filed 03/23/I have reviewed your contract as well as usage at our gym facilities.The contract document you signed is for monthsThere is no trial period as you have statedYou also have used our facilities over times for the months of
8/27/until 11/4/ Per notes, you were given the opportunity to Freeze or Cancel the membership properlyCFF does not take verbal cancels as noted in your contractIf you were to cancel, you would also be responsible for a cancellation feeIn the notes, you have stated that since “you are not a UScitizen”, you cannot email a statement to usNot too sure what that has to do with providing CFF with documents to Cancel or Freeze, however, it was noted.The AR specialist has contacted you several times so the outstanding amount owed could be reconciledYou also initiated several chargebacks with the bank returning our fundsWe are moving forward to reconcile and re-collect those fundsAt this point in time, we have canceled your membership with a balance owed of $The membership is under review for third party collections treatment.Should you wish to resolve this membership issue you may call me on *** ext ***.Regards,*** ***
Credit, Billing and Accounts Receivable Manager

I am rejecting this response because: I was charged for nine months at and if I receive the credit that was previously promised I will have been credited for months. I am asking for the full nine months credit because I did not authorize or know of the charges. Please refund the additional and we can close this matter

Unfortunately, there seems to be some misinformation you have stated in your complaintOur records and documentation indicate that you put a Freeze on your membership on 8/8/As explained to you, a Freeze pauses your membership but you are still responsible for fulfilling your term of months
Since you decided not to fulfill your term, per your contract, $termination fee was accessedThis was explained to you many times in several communications with youIn explaining the situation to you, you were quite vocal and aggressive in tone to cease all communications and that you are “sick and tired” of our reaching out to you. At this time your account has been cancelled with no further contactThe balance of $remains on our books and will have a negative impact on any further membership you may have with California Family Fitness