California Family Fitness

Hi ***,? ? We have reached out to our management at this clubThere are no incidents reportedWhether you had injuries or not you are still obligated to pay the early termination feeIf you can provide a doctors note stating that you aren't allowed to workout you can cancel with no penalties.? ? ?

Hello ***,? After reviewing your account and speaking with Manager, he stated that you two spoke and that you would be added to your boyfriends membershipI apologize for the miscommunication and I hope everything has worked outIf you have any further questions or issues please feel free to
contact myself or the Manager at the Natomas location.? Thank you,

Ms***, I have cancelled your account effective 8/14/with no further duesThank you, *** *** ***

I am rejecting this response because:? I was charged for nine months at and if I receive the credit that was previously promised I will have been credited for months.? I am asking for the full nine months credit because I did not authorize or know of the charges.? Please refund the additional and we can close this matter

Hello ***, I apologize for the delay in processing your cancellation request, and the charges that you incurred due to the delayI have processed a refund in the amount of $back to the card we have on file, you will see that in 3-business daysI have set your membership to cancel
effective March 5, with nothing further owedIf you have any further questions, please contact me directly at *** *** *** Member Services Manager?

I am rejecting this response because: due to the fact that a representative of the company can give out information that isn't true and not fear consequences from the employer they representAnd as a representative of the company showing a lack of knowledge of a contract that you have customers sign in the worst form of customer service.?

I am rejecting this response because: I have just received an email from accounting asking me to supply a note written by my doctor
stating my conditionI responded before I read you wanted to resolve this .your accounting executives do not know about your offer unfortunately it is still not resolved

***: Thank you for contacting us with regards to your monthly membership dues with California Family FitnessAfter review of your specific contract, we will honor the agreement established September 1, 2000.? Your dues will remain at $We will credit you for the incremental dues increase of months which is $and you will see that credit on your April 2, billingRegarding contact of members regarding the increase, email is our primary source for contacting membersInformation regarding the increase was sent out to members on December 9, The email on file for you is ***@yahoo.comIf this has changed, please contact us so we may update our recordsIn closing, thank you for being such a dedicated California Family Fitness memberShould you have any additional questions or concerns you can contact me directly on *** EXT ***? Regards, *** *** Billing and AR Manager

Hello ***,? I have reviewed your account and will be cancelling it effective immediately with nothing due.? Thank you,? *** ***? Executive Communications

Hello ***,? I apologize for the the misunderstanding and the way you were handledOur District Sales Manager will be contacting you regarding this matter and to get it resolve with your approval.Thank you,? *** ***? Executive Communications

Hello ***,? Your account has been reviewedThe terms of the agreement are listed on the contract that you signedAlthough you signed and initialed the contract, we've just decided to cancel your membership and refund you your duesYou should see the refund in 7-business days.? Thank
you?

Hi ***, We looked into this much further and it has been determined that our financial company did not in fact refund the other amount due to confusion regarding the amountsWe submitted a total refund of $broken down in two parts of $and $The amount of $will go back in your account within 10-business daysWe did everything on our end to try and rectify the situation but since the refunds aren’t performed by us we did not see that there was an issue with the refundAs for the reinstated service, we decided to freeze the account out of courtesyWe apologize as there was no confirmation in regards to when the freeze was going to come off and that the account would start billingThank you

Thank youI did see that you called our Orangevale location, however we are not able to tell what the conversation entailedI do see that we updated your card on 1/5/I am not able to refund any bank overdraft feesTo ensure that all your information is updated you can download are CFF App where you can view and update your card informationThank you,

Hello,? I am sorry that you have had to deal with this hassle however everything has gotten squared away and we are able to offer you August for freeIf you would still like to cancel the early termination fee is $The $has been submitted as a refund to you however you are able to apply the $towards this early termination fee.? Your account is currently on hold for no fees with only *** on the account until 7/31/16, you will then have August for free only then do your dues begin on 9/1/in the amount of $59.99/month.? If you still wish to cancel I will have the Member Services Manager reach out to you to process the cancellation.? Thank you,? *** ***

Good Morning ***.? Thank you for speaking *** and resolving this issueIf you have any questions or concerns please feel free to contact myself or ***.Sincerely,? *** ***
*** ***
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Hello ***,? I apologize for thisYour number is now placed on our DNC list.? Thank you,?

Hi ***, Your account has been reviewedYou went into our club and the cancellation process was explained to youYou were also provided with a cancellation confirmation form that explains the final paymentIt does not appear that you had any issues during the cancellation process until after
you were charged the final payment on 11/03/On the agreement it states that you may cancel your membership by giving CFF written notice and making one more monthly payment after written notice is received by the CFF corporate office.? Thank you?

Hello ***,After receiving your account, we will be lowering your dues to $and crediting the difference from previous months to your June dues.? We apologize for any inconvenience this may have caused.? Thank you,? *** ***? Executive Communications

Hello Mr***, I have reviewed your account and did see that you submitted your proof on 10/It does take several business days for the proof to be reviewedAt the time the proof was review you had changed your account to a Diamond membership which you were rejected for the discountedHowever,
from the email with ***, she did state she would credit the difference when you downgrade back to a gold membership and the difference from the months taking as a goldI apologize this did not happen in a timely mannerFrom the notes regarding your downgrade, an employee informed you that we need business days prior to your billing to make any changes as the dues lock in and we are not able to make changesThey did state that they would be able to downgrade and then credit that month of dues that would be taken that monthI am happy to credit you the difference of the months you were paying extra (months at $and months at $209.99) I will credit the difference between those payments and the discounted state rate of $bringing your total refund to $However, I am not able to waive any of the terms for cancellationIf you would still like to cancel there will be a cancellation fee that I can take from the refund if you wishAs I do see you have been using the gym, if you wish to stay your dues will be $64.00/monthWe sincerely apologize for this membership confusion and hope you stay with the CFF Family Thank you, *** ***? *** ***

I am rejecting this response because: I was given time till 11/because I had signes up at the end of sept 9/So how is a free month if I was going to cancel with in days 10/.And the staff ive talked to at the rocklin location gym saidI had days which was 10/not 10/30.? Im going with sales person who signed me up initially which is 11/2And I was there on 10/to cancel and I was denied and sent saying it was too late and I have to pay cancellation fee.So its not my fault I was sent back within the dates even though they are confusing me with dates.?