California Family Fitness

Hello, After reviewing your account, we are going to honor the $increaseGoing forward your rate will be $and you will see this reflected on your February duesThank you,

Revdex.com:
I believe according to the statement they issued the Revdex.comIt is month to month agreement that could’ve been cancelled at anytime within daysThey said the account was closed on the 19th with no cash due.According to Executive Assistant Ms***.

Per our conversation, please discharge the dispute as it has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I talked to *** today, he was helpful and the issue has been resolvedThank you for your help and Thank you *** for getting this fixed

Mr***You Revdex.com complaint has been forward to me for reviewOur Freeze process requires that the club staff document and scan to your membership any Freeze activityI have no documentation to support your statements that you had gone to the club to “put a hold on the account”The Accounts
Receivable team reached out to you times in order to resolve your past due balance before canceling the membership for non-paymentIn two conversations with AR, you acknowledged the membership and the past due as well as you were having issues providing your *** corporate badge in order to receive a discountThis action on your part to come to the facility never occurred per our records As per our guidelines, your membership was “written-off” as a bad debtAs per our policy, members with a previous bad debt with California Family Fitness may rejoin, however will pay a fee of $if joining on to another existing membershipIf requesting to initiate a new membership, one would need to pay 1stand last month’s dues along with a card fee Should you have additional questions, you can contact me directly at *** *** ***

I am rejecting this response because: the point of the matter is the employee did not explain the terms and conditions correctly I never stated I would not pay the cancellation fee I was just told that the Frozen month towards my account would count to the contract and so I could pay the minimal fee but then I was informed that was not true so I still have to pay in total $All I want right now is just the contract cancelled for your charge

Revdex.com:
I believe according to the statement they issued the Revdex.comIt is month to month agreement that could’ve been cancelled at anytime within daysThey said the account was closed on the 19th with no cash due.According to Executive Assistant Ms***

Hello ***, I have reviewed your account and it looks like you spoke with Our Operations Manager back on March 28th.She was correct in stating that the amount you prepaid did not cover the full year however, she agreed to waive the months as a courtesyOn April 3rd you called our corporate
office and cancelled your membership immediatelyCurrently, your account is cancelled with nothing further due. Thank you,

This email is in response to your cancellation inquiryUnfortunately, the agreement that was made between you and your employer at the time, is between you and himAs a company, we did everything correctlyWe cannot be held liable for the agreement that was made between you and
your previous employerThe contract that we have on file was signed by you as well as the card holder, allowing us to charge the stated amount each month until the contract is upI understand that this is a frustrating situation and you feel as though your previous employer should be held responsible for the accountHowever, we are unable to hold any one else responsible when your name and signature is the one on the contract. I understand that you have spoken with a corporate representative regarding the account and he gave you an additional option for cancelling. If you have any questions feel free to contact me here at the club or via email. *** *** Sales District Manager | Corporate

I am rejecting this response because: CFF did not locate my correct membership contractThe contract CFF referred to in their response (the attachment) was, 1) for a package of personal trainer sessions, 2) was paid in full and, 3) had nothing to do with the original gym membership contract I signed 10+ years prior stating that my membership fees would not increase.

The address is *** *** *** *** ** *** ** * *** I called and comparing again last week still no response by email or phoneThis is my 4th complaintI have been paying since last September and no one cares to respond

Unfortunately based on our company guest pass policy to use the free month pass you cannot be a former member or previous guest pass userThe club was following protocol when they told you that you cannot use the passThe join for $offer and a free month is part of our conversion offer for
potential new members to apply their guest pass to their new membershipThe join for $offer is for a full year membership and not for only month off access Based on the experience I am more than happy to extend out a week pass to try out our facilities again.

Revdex.com:Although I never received the promotional months credit I did receive my refund of the $charge I incurred after cancellationI have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Hi ***, When you enrolled, you signed up on a Term Membership, requiring payments to completeAt this point there have only been payments made, so your Early Termination Fee would be $Even if the freeze months went towards your payments, you would still have an Early Termination
Fee of $150, because you have not completed your obligation of paymentsIf you would like to cancel the contract and pay the fee, you may email us at [email protected], or stop by any location to complete the cancellationThank you Tell us why here

Good afternoon ***, I apologize for the hassle that you had to go through at the clubYou are able to receive the discounted $rate with corporate proof(we offer discounts based on where you work or where you go to school)The rates do not go down until we receive proof of thisI am
sorry that *** did not explain this to youI see that you have been refunded your dues and your account is cancelledIf there is anything else that we can do please feel free to reach out to me at ***Again, I apologize for the inconvenience. Thank you, *** ***

I am rejecting this response because:Your response omits the following information:You were notified in writing of my request for membership cancellation on 10/24/However, you/the billing dept., sent me an invoice and billed me for the entire month of NovemberYou kept this moneyThis needs to be reimbursed.I paid in advance for the first and last month of membership when I enrolledAs I cancelled my membership, and never received the benefit of a last month of membership, I request reimbursement for this amountAs of today's date, you have kept this money.You continued to over bill me for consecutive months in the amount of $a month, citing that I did not bring in verification of state employmentI absolutely brought this ID in and have an independent witness who can attest to thisStaff at the club in which the ID was offered informed they would make the adjustment to reflect thisHowever, this never happenedYou have kept this money.Since submitting my complaint, your billing depthas reimbursed me for only one of these issuesThe remaining issues have a total dollar value of $130(this amount excludes the $termination fee which should have been waived, see below), I request immediate reimbursement.I have paid your $early termination fee but also made the attempt to provide verification of the medical issues which prompted cancellation of our membership in order to have this $fee waivedI brought this verification in to your Carmichael club on 12/6/only to be told that I would need to provide this verification to management at the second Carmichael locationI went to the second Carmichael location that afternoon on 12/6/15, and was told by management they did not have the authority to consider the medical documentation/verification I had providedHow many additional parties do I need to contact in order to have this verification reviewed? What is your criteria for this verification? It doesn't matter anyhow, I am tired of jumping through your hoops when I have satisfactorily provided what was requested and continue to receive the run aroundThe verification was provided and this $should be waived. If we are unable to resolve this via Revdex.com and reimbursement is not provided for what is rightfully owed, we intend to contact and begin the process with both state agencies that protect consumers in California as well as an additional private consumer protection agency.Sincerely,
*** *** *** ***

I am rejecting this response because: Thank you for your response and correcting your safety procedures for other patronsPlease refund May as wellWe only used the facility on the day we were made to leave, which was a holiday week and the temperature was degreesMy children should have been able to use the pool.Other questions you may want to consider: What has been done to address the conduct of your site manager? Also, what has been done to ensure appropriate business practices are in place to handle requests like this? The burden of sorting this out has been placed on me. I still feel that a full refund of the membership is in order

Hello,You filled out a cancellation form at the club on 06/12/The cancel request form was scanned up to our corporate office on 06/13/You were charged $in error on 06/16/and upon processing your cancellation you were issued a refund for that $paymentThe refund takes up
to business days to go back into your accountYour membership has been cancelled and you will be seeing that refund in your account, if you have not already. Thank you

Hello *** Unfortunately we will not be able to refund your May duesWe cancelled your account and refunded your other dues as a courtesyI have spoken with *** at our Laguna location about the incidentWe do have family entrances that would ensure a child does not get hurtYou can use these at any of locations that have turn-style entrancesThese have been in place since we openedAgain, we are sympathetic and do want anyone children or adults getting hurt in our clubsWe believe we have provided everything necessary and accommodated your request the best we can by refunding your June dues. Thank you,

Good Afternoon ***, I have reviewed your husbands accountFirst, I appologize for the delay in getting this cancelledOur records show that *** called in on 9/to cancel his membershipWe will be refunding for October and November ($159.96) minus the cancellation fee ($100) totalling
a refund of $The membership will be cancelled effective todayPlease let me know if you have anything further questionsAgain, I appologize for the inconvenience.Thank you,