California Family Fitness

Good Afternoon ***,First, I want to insure you that your information is not being shared with anyoneOnly certian information necessary for check in purposes is viewable to employeesCredit card information can not be view by anyone once it is submittedThe promotion at the time was not
available, this is why ***l offered you are standard rates which include last months dues up front ($49) plus $start up fees, adding up to $However, our *** *** ***, *** ***, is willing to extend the offer for your poor experience you had with one of our sales repersentativesThe promotion was $to join for $49/month on a month term contractThis promotion was not a month to monthPlease feel free to contact *** to get your membership started.*** ***
***
*** * ***Thank you, *** ***
*** ***
***

Hello, I am sorry that your child was hurtWe are never wanting to create an unsafe space for anyone adult or childrenWe will move forward with your cancellation and will be refunding your June duesYou should see this refund in 7-business daysThank you, *** *** Executive
Assistant

. Greetings *** *** and *** ***:Not sure why Revdex.com is interfering with what I wroteA doctors note is not required for cancellation by law stated in my rejected responseIt is against the law for Revdex.com OR CA Family Fitness to ask me for oneRevdex.com is now acting on behalf of CA Family Fitness and I need you to put it in writing as to why Revdex.com is violating my rightsMy account should not have been charged nor is a doctors note required for reason I stated in my response yesterdayThis is harassment and my membership needs to be canceled todayThis business has complaints including minePlease put in writing why Revdex.com is advocating for CA Family Fitness when your agency is suppose to be neutralWhy, my rejected response to the business is being ignored and not delivered to the business so they can further lie and harrass and committ fraudMy rejected response includes there is no reason to provide a doctors note for reasons stated in my rejected responseThis needs to be taken seriously and you all need to stop playing gamesNow Revdex.com and CA Family Fitness is causing further duress, extreme coercion, and threatThey have refused to comply from day one, refused to provide service(s) and product, refused to resolve any issues from day one, and list goes onNow Revdex.com and CA Family Fitness feel I need to provide anything to themThat's against the law because I dontMy membership needs to be cancelled by August 13, 12pm today in writing by CA Family Fitness along with Revdex.coms letterRevdex.com and CA Family Fitness can always write the letter togetherAnything further is harassment especially closing the complaintUnder extreme threat, coercion, and severe duress*** ***

Hello ***, I apologize for the hassle however this is on cancellation policyIn your agreement it states "You may cancel your membership by giving CFF written notice and making one more monthly payment after written notice is received by CFF corporate office." Since there were no last
months dues collected at the time of signing we do require one more payment. Thank you, *** ***

Hello *** Unfortunately we will not be able to refund your May duesWe cancelled your account and refunded your other dues as a courtesyI have spoken with *** at our Laguna location about the incidentWe do have family entrances that would ensure a child does not get hurtYou can use these at any of locations that have turn-style entrancesThese have been in place since we openedAgain, we are sympathetic and do want anyone children or adults getting hurt in our clubsWe believe we have provided everything necessary and accommodated your request the best we can by refunding your June dues. Thank you,

Hello, I have personally spoken with our Accounts Receivable team and they have removed your past due amount and are aware that your account is cancelled with nothing further due. Thank you,

Hello ***, You listed the address as Elk Grove however we have two club locations in Elk GroveAccording to your check in history it looks like you have been visiting our Natomas clubCan you provide us with the address for the club that you are claiming this incident occured at?

Hi ***,You do not have two active memberships, you only have one active membership which is your personal membershipYou were going to do a corporate paid account through your employer and your personal account was going to be switched over to the corporate paid account, but this corporate
paid account was not approved and did not post as we were advised by Thunder Valley Casino to not add you since you do not want payroll deductionsNo refunds to you are owed since the money that has been drafted from your account is only for your personal membership duesYou were not charged or double billed on the corporate paid account as Thunder Valley Casino does not have you on payroll deduction nor did they have a request or the paperwork from you to start you on oneTherefore they did not authorize to start an account for you. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Dear *** *** I have reviewed your accountIt appears that you have signed up for a month term membership on 8/31/with a ***
*** discountAt time that time in order to complete your membership at the rate that you were given you must place acard on file or provide your account
information for automatic payment of your monthly dueswe do offer a statement optionhowever that increases your dues by $a monthFrom one previous notes it appears that you did not have the card you wanted to paywith at that time you signed up however *** informed you to bring in the you wished to place on file prior to your bill date of 9/30/2016I am unable to give a refund as everything was completed properly on our end. Thank You *** ***Member Services Manager

Hello ***, I apologize for the confusion and hassle of trying to remove your locker rentalYour locker was removed from your account on 8/11/In addition, I will be crediting your monthly membership dues in the amount of $for the month of August locker rental fee. Again, I
apologize for the inconvenience. Thank you, *** *** Executive Communications

Hello ***, I have reviewed your account with our District Sales ManagerWe are confident in our consultants to provide all informationHowever, as a courtesy we will be relieving you from your contract. Thank you,

Hello ***,I have reviewed your accountYou show no check ins and the begin date was pushed back to today 5/25/I will be honoring your cancellation with nothing further due.Thank you and we hope to see you in the future.*** *** Executive Communications

Hi ***,According to our records senior management has been in contact with you and this issue has been resolved.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Yes; THANKS!

Hello Jay,? Our District Sales Manager, *** ***, has left a voicemail for you regarding your issue with setting up a trialIf you are still interested in setting up a trial, I will be contacting you to obtain all the necessary information to get this started.Thank you,? *** ***? Executive Communications

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.?

Hello ***,? I apologize for any hassle this may have caused youI have reviewed your accountThe downgrade that was done on 3/25/did not process in time when your 3/28/dues drafted( $119.99) However, once the downgrade was processed and your payment date was change to the 1st the
$dues then went into your new rate ($59.99) Your *** also drafted on May 1st ($29.99) these were also paid by the $that was drafted on 3/28/With that you were still left with a credit of $When you went to go freeze the payment was already pending therefore the front desk lady who assisted you could not process the freeze and she sent your account to the call list to be changedHowever, this was not done in time when you then drafted on 5/1/ON 5/1/you drafted $(the difference between your dues of $and the credit of $30.01)I apologize that the freeze did not go through in timeHowever, I have refunded the $and placed you on the month courtesy freezeWhen you do re active on 8/1/you will still have your credit of $Therefore your 8/1/dues will only be $29.98.? Again I apologize for the hasslePlease let me know if you have any further questions.? Thank you,*** ***?
*** ***

Hello,? Per your conversation with Summer, Member Services Manager, we will be moving forward with your cancellation with a courtesy waive of your EFT fees.? Thank you,? *** ***?
Executive Assistant

Hello, After reviewing your account, it appears that Summer has refunded your requested amount and has cancelled your membershipYou should see this refund within 7-business daysPlease let me know if there is anything else we can assist withThank you, *** ***Executive Communications