Jack Daniels Motors Inc.

Review: I purchased a 2008 Aston Martin approximately late June 2013 from Jack Daniels Audi. The car was financed thru USAA. I prepaid approximately $5000 [redacted] state sales tax to JDA, they were to register it for me. I live in Texas but have a residence in [redacted], with other cars register to me in [redacted]. I paid to have the car delivered to [redacted] and received it timely. However to date JDA has not registered the car nor delivered the to tile to the lien holder. They will only tell me it can not be done since I don't have a [redacted] drivers license. I have had many cars registered to me in [redacted] and sent them a copy of an existing registration on another car as proof. I have tried on many occasions to speak to management and was never successful , nor have they returned my calls. The salesman, who is brand new and is the only person I can reach and he just apologizes. USAA does not have a lien on their collateral, I have a car I can not drive, the dealer plates are expired, they will not even send me a set with a new date. I feel there is fraud involved or maybe theft. It is my concern that they are using my title as collateral on their floor plan. After my purchase, I discovered on line through reviews they have a history of this type action. If they will send me the paper work and refund my prepaid tax I will go register the vehicleDesired Settlement: Either register the vehicle as contracted and send me my registration and plates, securing the lien holder or send me the paper work along with my prepaid tax and allow me to do it.

Business

Response:

Motor Vehicle was sent to the out of state DMV in a timely manner to be processed by jack Daniels Motorsl Our agency sent an email stating that in order to register in the state of GA they needed a GA Drivers license. Mr [redacted] had a TX Driver‘s license which was not acceptable in GA. He advised us that he had other vehicles registered in GA and after corresponding back and forth with GA they said they would accept the following...GA tax returns, Mortgage statement for home in GA, and a copy of a title for one of the vehicles registered in GA. Once those doc‘s were received, GA Motor vehicle processed the registration and plates based on their time frame of processing.

Review: The Jack Daniels VW credit is billing us for days (OCT 14-OCT 29, 2016), on a lease, that they didn't have a vin number. The price we agreed upon, for the lease, changed three times from the date I made the $500 deposit, to the date we picked up the car. And now they will not return phone calls.

Business

Response:

[redacted] I have forwarded this along to [redacted] our General Manager as well as our executive team. Please expect a phone call. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I received a call from Rondele. He told me to call VW credit once again and they offered no solution. So no solution has been provided by this dealership and I am still being given a run around.Nothing has been resolved.

Regards,

Business

Response:

We over-nighted a new contract to you so you should be receiving it today. The issue should be resolved. Please let us know if you have any further concerns. Thank You.

Review: On November 6 2013 I purchased a new Volkswagen GTI From the dealer the car was delivered fine. the dealer was to submit all the car info to USAA insurance co including the pre inspection information. On Feb 27 2014 I had an accident and called USAA insurance co who told me that they dropped my collision insurance because they never received the necessary info from Jack Daniels Auto dealer. I have repeatedly called Jack Daniels for proof that sent an email or fax with my info so my policy could be reinstated and they won't provide or never submitted the info as they were supposed to. At this point, after informing VW about the situation in full, the General Manager, [redacted] will not answer or return my phone calls.Desired Settlement: I would like my vehicle covered in full by Jack Daniels VW in New Jersey. All damages paid for in full or another new vehicle and they can take the damaged one.

Business

Response:

Dear Mr. [redacted],

I want to inform you that you should contact your insurance

company. We have been in contact with your insurance company and

have a recorded conversation from one of your agents explaining their full

procedures involving insuring a vehicle such as yours, and we do have his

name. If in fact your insurance company did not receive proper documents

for your vehicle from us, they simply would contact you informing you of this,

and they did. A matter of fact, Your agent told us that they sent you

numerous letters informing you of a potential problem with your coverage and

also a letter explaining the reduction in premium do to the fact of lack of

coverage. Due to the confidentiality law, your insurance company is not

able to provide us with these letters because we are not the client, you

are. But they do have these copies of these letters of

communication.

So, based on this information, you were clearly informed and

therefore Jack Daniels VW is not responsible of any actions involving you and

your insurance company. It is between you and your Insurance Company.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Jack Daniels Volkswagen, [redacted], and [redacted] have failed as a whole. I left the dealership with my new vehicle under the false pretense that the dealership had done what they were supposed to do and what they said they did. Unfortunately, at the time I left I did not know the incompetence of an international corporation. Whether [redacted] claims he sent the information, or Tom has the utmost faith in his ability to do his job do not matter. Those two things are not evidence that the job was done, they can not be proven, and are therefore as good as never being done. The Bill of Sale and Window Sticker were what needed to be sent, Jack Daniels VW ([redacted]) claims that his salesmen ([redacted]) sent them. I asked them for a fax receipt or even a phone record saying their number and USAA's number connected on the day of purchase and [redacted] said "that was 4 months ago, you can not expect me to have those records".

The issue initiated at Jack Daniels while working in collaboration with the insurance company, letters that I did not receive have nothing to do with the negligence from the dealership. The problem began with Jack Daniels and the insurance company and are still between them.

Jack Daniels VW knows that they did not do their job while handling a customer's insurance.

After speaking with the head of Volkswagen's regional claims department I was informed that Jack Daniels made further errors in the simple steps of entering my name into their computer system (my last name was misspelled).

Regards,

Business

Response:

[redacted], as per our last conversation you need to contact your insurance company. Thank you.

Review: On May 12, 2014 I was sold a “brand new” 2014 Volkswagen Tiguan from Jack Daniel’s Motors (40-18 Broadway, Fairlawn, NJ 07410). When I took the Tiguan for its first tune-up, the mechanic stated that car’s warranty would expire in December 2016. Due to the incorrect filing of Jack Daniel’s Motors (Volkswagen - Fairlawn, NJ) I lost over four months of warranty time on my vehicle. When I called Volkswagen Corporate to update and correct my car purchase records I was told that when my VIN was pulled up, my name was not recorded as the first owner. I found this upsetting, especially as I am financing the car and received that financing through Volkswagen Credit. The second issue was that the purchase date was recorded as December 31, 2013; leading me to believe that I was wrongfully and fraudulently sold a used car as “brand new.”

From March 2014 to July 7th, 2014 I worked with Volkswagen Corporate Regional Case Manager Adam to open a case based off of my inquiries (Case [redacted]). Adam contacted Jack Daniel’s Motors Sales Manager Greg, General Manager Andre, Sales Manager Lou, Vice President John as well as the owner Jack. All parties listed on both the Jack Daniel’s Motors and Volkswagen Corporate failed to provide any documentation after over four months, which included:

1. A written document acknowledging signed by Volkswagen Corporate stating:

- The correct purchase date and warranty date would be recorded and adhered to despite the initially wrong recorded dates notated by Jack Daniel’s Motors and Volkswagen Corporate;

2. A copy of the VIN report for my car to prove that I was in fact sold a “brand new” vehicle, as I was verbally told during the time of purchase.

Adam has been unable to provide any material movement on my case and has not retrieved the documentation listed above even though he guaranteed the documents to me no later than May 26, 2015.Desired Settlement: 1. A written document from Jack Daniel's Motors AND Volkswagen Corporate acknowledging:

- The correct purchase date (May 12, 2014) and warranty date (May 12, 2017) would be recorded and adhered to despite the initial recording dates notated by Jack Daniel’s Motors and Volkswagen Corporate;

2. A copy of the VIN report for my car to prove that I was in fact sold a “brand new” vehicle, as I was verbally told during the time of purchase.

Business

Response:

In regards to this complaint we are looking into the matter. Our GM will be reaching out to you. Thank you.

Consumer

Response:

I am rejecting this response because no follow-up action or resolution is put forth. This is the same blanket statement that has been provided since March of 2015.

Review: November 24, 2012 I leased a NEW, 2013 Audi Q5 from Jack Daniel’s Audi in Paramus, NJ with Audi Brand Specialist, [redacted]. I traded in my 2008 Ford Mustang, which had $5,246.36 balance due to Valley National Bank, making my Net-trade allowance $4,753.64. Before going in with the finance and insurance manager, [redacted] informed me that a 2013 Audi Q5 basic model that I had wanted and had been basing all the numbers on was not on the lot. They could however give me the same model with an upgraded headlight package, but at the same agreed price. I agreed.

After meeting with [redacted], I spoke with [redacted], Jack Daniel’s Audi F&I Manager to go over and sign my lease. I signed for a 42 month lease with monthly payments of $555.08 due on the 24th of each month.

June 2, 2014 I had a vehicle history report run on the AUDI Q5 to find the current value of the car, for possible buyout option. At this time, I discovered the car had an accident report on it from November 12, 2014 in Paramus, NJ; 12 days before it was leased to me as “new”. This was never disclosed.

I went to Jack Daniels Audi on June 4, 2014 and spoke with [redacted] and General Sales Manager, [redacted] who informed me he did not work there at the time we leased the car so he could not say why it happened, but he would investigate and find out.

I waited to speak to General Manager, [redacted], who also informed me he did not know how this happened because he was not a Jack Daniel’s Audi employee at the time of the lease either. I requested verbally and via email a few weeks later, that I would like to return the car, since it is not what I thought it was; a NEW Audi. I have not heard from Jack Daniel’s with the exception of an email from Mr. [redacted] on June 11 that he checked with their service department and they have no record of an accident. I have the police report from Paramus police on the documented accident.Desired Settlement: I would like Audi Financial Services to let me out of my lease early with no harm to my credit and I would like specifically, Jack Daniels Audi to refund me at least my down payment, which was my trade in value of $4,753.64 . As that amount was to go towards leasing a "New" Audi, not one with an accident on it.

Business

Response:

We are sorry about your aggravation and most certainty would like to get to the bottom of this issue. The matter is currently under review by our executive team. We will follow up on this incident by early next week. Thank you.

Consumer

Response:

I am rejecting this response because no one from Jack Daniels Audi has reached out to me

Business

Response:

[redacted], in November of 2012 a customer inadvertently slightly damaged one of our cars in the parking lot. The customer paid for the repairs directly to the body shop, thus not creating a repair history for that minor damage in our system. This occurred under our prior management and the accident had not yet shown up on CARFAX, therefore our store had no idea of such an incident at the time of your lease, again because there was no history of the repair in our system due to the customer paying for it. We understand why you would be frustrated, but fortunately for you this vehicle was leased rather than purchased. Audi of America will buy it back and you aren’t taking any losses due to this accident. We offered to buy you out of the $2,000 your upside down on, and put you in a comparable car. This offer was declined on your behalf leaving us no other reasonable options. We wish you the best of luck.

Consumer

Response:

I am rejecting this response because I still find your offer unacceptable and one-sided. Only Audi wins if I take your only option. I don't want an Audi, not sure why that is hard for you to understand. Whether the car was "inadvertently" leased to me with the so-called unknown accident or not your whole company is in the wrong. Please, do everyone a favor and stop saying it is fortunate for me that the car is leased and not financed; we all know it is fortunate for YOU at Jack Daniels that it was not financed.

Review: I have purchased a vehicle from Jack Daniels Motors on April 20, 2013. At the time of finishing all the finances, I was presented with the option of getting an extended warranty through a third party. I was hesitant but the general manager assured me that if I think it over and I don't want it, that there is a 30 day full money guarantee. After careful consideration I have decided to cancel the policy. After dozens of phone calls to the dealership, unreturned voicemails, and every way to get in touch with someone, I am still waiting on the refund. I have called the warranty company and they stated they sent the full check to the dealership on June 12, 2013. It has been over 45 days since they received it and over 90 days since I bought the car. Because I do not live close to the dealership, it is not easy for me to go there in person.

We have also agreed on that any issues with the vehicle in which I had to get work done to it prior to inspection, would be refunded. I had to get the windshield repaired and the rear center console was not operating correctly which should have been done before I took ownership. I forwared the invoice to the dealership and still waiting back on that refund as well.Desired Settlement: I would like to get a refund in the amount of $2318.22 as it was promised to me and what the contract states for the extended warranty. I am also asking for the $100.38 in extra repairs that had to be done on the vehicle.

Business

Response:

To Whom It May Concern:

My name is [redacted], General Manager of Jack Daniels VW. I am responding to Mr. [redacted] request of warranty reinbursement. A check in the full purchase price of $2,187.00 has been sent to Bank of America, of which is the institution that Mr. [redacted] financed through. This money gets credited to his un paid balance of his loan. I do apologize for lenght of time it has taken to process this refund. With managers and owners away on vacation, the check did sit on the owners desk for several weeks. It has been handled now and it should take about 7 to 10 days to post to Mr. [redacted]s' account.

If you have any further questions, please do not hesitate to contact us here at Jack Daniels Motors.

Thank You!

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The refund was not in the full amount as it did not include the tax paid for the warranty. That portion is still outstanding.

Regards,

Business

Response:

Hi,

Thank you for bringing to our attention that we missed refunding the sales tax. Attached is a copy of the check for $131.22 for sales tax that was mailed to the financial institution for [redacted].

Review: I bought a 2006 Jetta from Jack Daniels VW in late 2005. I bought an extended warranty. When I traded the car in at another dealership earlier this year, I called the warranty provider (Zurich). They sent me a letter dated 4/29/11 informing me to expect the refund from Jack Daniels Motors within 45 days. Nothing. I emailed JD VW via their website. Nothing. I've called a few times and been told someone would call me back. Nothing. I spoke with a [redacted] who said he would investigate. Nothing. I spoke with a [redacted] on 9/7/11 and was told it normally takes 6 weeks. I told him it had been significantly longer. He said someone would call me back. Nothing.

Product_Or_Service: 2006 VW Jetta

Account_Number: [redacted]Desired Settlement: See Complaint Text

Business

Response:

Jack Daniels Motor INC issued a refund check in the amount of 431.29 on 12/5/11,

Review: Leased a car from Jack Daniels [redacted] for 3 years. ([redacted] Rio 2012, MSRP at the time ~$13,000). Bought a wear and tear package, adding $8/mo, totaling 180$/mo with ~$1000 down. When I went to return the car, the person in the Jack Daniels financial office assured me wear and tear package would cover any damages. I had him come to my car and do a "look-around" where he once again confirmed that any of my damages (ie: small hood/trunk surface scratches from ice scraper, dirty carpets) would be covered by wear and tear. I told him I'd gladly do the repairs myself (I had them estimated at about $500) if they weren't going to be covered, but he convinced me that wasn't necessary. A month or two passes, and I begin getting harassing voicemails from a collection agency. [redacted] is claiming I owe $1600 in repairs, sends pictures of damages that I never even saw on the car. I noticed that the car was in a different location in the pictures, not in front of the dealership (ie: the last time I drove it). The car was moved from the dealership to the storage lot before the pictures had been taken. For all I know, and what I suspect, is that the damage was done to the car while in transit, and of course I didn't think to take pictures of the car when I returned it because the employee told me everything would be covered by wear and tear. I feel that the company intentionally misled me for the purpose of trying to collect nearly $2000. At the total price of nearly $10,000 for the 3 year lease, I may as well have put out the extra $3,000 to buy the car out. Of course this wasn't an option either since I wasn't made aware until after the fact that there were damages on the car, or what the cost would be for them.Desired Settlement: Waive the bill for "repairs" that I can't be sure didn't happen when the car was being driven by someone other than me. I was misled for the purpose of the dealership collecting more money, and now I'm being CONSTANTLY harassed by a collection agency. Had I been told that there would be ANY sort of repair fees, I would've GLADLY gotten them sorted out myself. I wasn't given the option. What they're trying to do to me isn't fair in any sort of capacity, and now they've sent a collection agency to come harass me day and night, at my work and at my home. Honestly, this whole thing has been an utter nightmare, and I feel that I'm being forced into a corner in the dealership's attempt to make a quick buck. I even recall the collection agency saying that they would have waived the fees if I had renewed my lease. They essentially put a ransom on my choosing to continue business with the company ("stay with us or pay the price!") Utterly despicable.

Business

Response:

This matter is currently being looked into. We have

your contact information and management will be following up with you regarding

this complaint. Thank you for your patience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company says they're going to respond, but they're not going to actually take any action or respond in the appropriate amount of time so that the complaint becomes closed/assumed resolved. If I do not reject this response, it will be closed in 10 days. I've seen it happen to other people's complaints, and I'm not going to let it happen to mine.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I received a phone call from the business asking for me to send my bill and lease policy to "[redacted] -- I e-mailed and scanned said documents on Monday and haven't heard back. I am not yet satisfied with the resolution and would like to keep this case open until a satisfactory resolution is met. This case would've been "automatically closed/resolved" tomorrow unless I reject the response and, as I mentioned before, that seems like an easy way out.

Regards,

Business

Response:

This is being taken care of. I can assure you somebody will follow up. We are sorry for any delays.

Review: I purchased a new S6. I had payments left on my existing lease. They asked me to release my information to them from Mercedes Benz so they can call and find out the details. Then I find out they didn't pay all the remaining payments, which was not part of the VERBAL agreement. When I questioned the issue, they provided me with a paper I signed showing 4 payments not 5. They said they paid what they agreed to and will not budge....This is all after the finance person tried to convince us we owed them first months payment, when we specifically capped out out of pocket payment. Sneaky and intentionally dishonest. This now makes me spend 560.34 out of pocket, which was a hidden cost. My fault for not checking what I signed, but is in direct conflict with verbal agreementDesired Settlement: Pay what they promised

Business

Response:

We apologize for any confusion. We paid for what we agreed and you signed. We run our business with integrity and would never try and trick a fellow customer. We value each and every person who purchases a vehicle from [redacted]. We would love to be able to assist your further but unfortunetly we cant. We wish you the best of luck.

Consumer

Response:

I am rejecting this response because:

Although I am fully aware I signed a document. It is a clear example of bait and switch. I would have never agreed to hand over a car to you and pay a extra month's payment with being able to use it. I would have been happy with the answer, we made a mistake and can't go back, but were sorry. Instead your representative already starting building a defense immediately upon my notification. The first person told me there was a second check that wasn't processed yet. This second check was a lie. After multiple emails, I was ignored until I called. The second person I spoke to , immediately began with the conversation with, I will forward you the agreement, because we did did what you signed. In no way is this transaction preformed with integrity. You should be ashamed. No logical person would agree to the transaction as you had written it, our verbal agreement was ended with, I don't want and hidden costs. The response was "i guarantee there won't be." So shame on me for not being diligent in checking what I signed, but I was lead to believe a different situation. If you would like to see the email that asks me to allow my information for buy off to be released to your company, I would be happy to provide it.

Review: I purchased a used vehicle Honda CR-V 2011, VIN #[redacted] at named dealership on 12/13/2011 with odometer reading 4,703. Carfax report had guaranteed clear title & mileage,with 1 accident report 08/28/2011. Vehicle is guaranteed/warranty for 3 years or 36,000 miles. After driving the vehicle the following week I noticed/heard loud knocking in the rear when turning steering wheel, when the vehicle was cold. I called the dealer they told me the vehicle is under warranty with Honda, to take it to a Honda dealership for inspection & repair. Here is what Honda service found (12/27/211): Rear differential clutches burning out, fluid look like mud, they flushed the diff several times & replaced fluid, the noise & problem didn't go away. After further inspection & diagnosis found vehicle had water marks in rear and mud & water line where spare tire is. The vehicle or part of the vehicle was submerged under water. The water and mud contaminated fluid in the differential. Honda confirmed this with a Honda rep specialist because of the cost involved. Original dealer named above refused to pay for this repair, saying it's a manufacturer problem. I believe the dealer that sold me the vehicle is responsible for any defects or costs involved (especially the first 30 days after purchase), which they refused, so I had to pay out of pocket $3,314.74 for this repair.Furthermore, the CD changer that is next to the gear stick is broken & will not engage, they also found rust & residue of mud. The cost of a new changer is about $800. I believe that is the responsibility of the dealer as well. All in all the Jack Daniels Dealer sold me a vehicle that had mechanical problems which they knew about, and hid on me. They were hoping that Hondawould treat this as a manufacturer default, and simply refuse to take any responsibility for the sale & service that is under state law for the consumer. I believe every state has laws that hold such dealership to be responsible for repairs within that time frame. [redacted]Desired Settlement: See Complaint Text

Business

Response:

We contacted the customer and the customer stated that they had traded this car in to another dealer and purchased another vehicle. Jack Daniels motors consider this issue closed.

Consumer

Response:

I don't know what kind of communication or proof Jack Daniels has about me NOT owning the vehicle. I NEVER sold the the vehicle or TRADED it, I'm driving it and it is registered with the state of Ct. The case is not closed or resolved, the dealer is still trying to weasel put of this fault to pay for the repairs that were under warranty. Please pursue with this complaint.If you need registration papers from Ct. DMV please let me know.

Business

Response:

Jack Daniels Motors has been trying to contact this customer from over 2 years ago and we have not gotten a response leads Jack Daniels to believe that there are no longer and issues

Review: In 2012, I purchased a new car from [redacted] Porsche (JDP) and also purchased a five-year 3rd party wheel and tire warranty, known as Multi-Shield Protection Plan (MSPP), through the dealership. On April 9, 2015, I called and emailed [redacted] at JDP to cancel the policy. Numerous emails and calls over the next 2 months yielded "working on it" emails responses, to no responses at all. In June, I discovered that Mr. [redacted] no longer worked for JDP and was replaced by Nishant [redacted]. Mr. [redacted], was finally able to obtain a refund, albeit more than 3 months from my initial request. The refund was for $1047.32 and not the expected $1220 (I cancelled the plan 30 months into the 60 month plan and initially paid $2440). I contacted MSPP and was told of a 10% cancellation fee and thus should have received a refund of $1098 ($1220 minus 10% = $1098) - a difference of $50.68. Emails to Mr. [redacted] regarding the $50.68 difference was ongoing in June, July and August, many unanswered. Finally, in early September I called Mr. [redacted], who stated the $50.68 difference was a fee JDP charged. I asked to see written procedures or documentation regarding such a fee, as I was never told about it and saw no reference to it in any of the forms I signed. In October I received pdf file from JDP documenting the $50 fee, but still no proof that I was ever made aware of - or consented to - such a fee. Finally, while I was informed from Mr. [redacted] that a $50 check would be sent, I have received nothing to date and emails to Mr. [redacted] regarding such have not been answered. As you can see, I have been very patient and have tried to settle this matter with the dealership, to no avail. JDP should not be charging undisclosed fees to consumers, nor should they attempt to prey on consumers and assume that they are unwilling to stand up to what is rightfully theirs. I have emails of all correspondences with JDP dating back to April, which will verify what I have described, and will make them available to you upon request. Thanking you in advance.Desired Settlement: What I was promised and rightfully mine - $50 refund of fee charged to me for cancelling warranty, a fee I was not made aware of and should not have been charged.

Business

Response:

Your complaint has been received. Please expect a phone call from our General Manager [redacted] regarding this issue. Thank you for your continued patience.

Consumer

Response:

I was sent an automated email from NJ Revdex.com this past weekend stating that my complaint has been closed out due to my not responding.

Review: I purchased a vehicle from this company back in January of this year for 2012 Kia Sportage and to make long story short, deal fell apart and I had to return the vehicle back to the dealer. Vehicle was returned last Tuesday (2/17) and when I dropped off the vehicle, I was told by a special finance person that she will be working on my deal with other banks and that she will try to get me into the same vehicle or change the vehicle. Eversince that day, I have left a numberous messages, voicemails, e-mails and NOT A SINGLE calls, e-mails were returned. What's worse is that it's been a week and I still haven't received my down payment back.Desired Settlement: I would like to receive my money back.

Business

Response:

Please contact our General Manager [redacted] ###-###-#### EXT. [redacted].Sometimes the office is backed up which may cause a delay in the check being cut. We are sorry for any inconvenience.

Review: On 1/10/2014 I had scheduled a warranty service visit for my[redacted]. After I arrived and dropped off my car I was told that they had no more loaners available but they would put me in a rental car they had onsite at their expense. After about an hour, I was put in a [redacted] rental and went on my way. About 3 hours later I was told that they would have to keep my car overnight and that I would need to bring back the "rental" car and exchange it for a "loaner" car for the night. I kindly returned and swapped cars with the loaner. The next day I returned the loaner and picked up my[redacted].

Fast forward to 5 months later and I get a letter/bill from [redacted] that states "Numerous requests for the payment of rental car charges have been made to the company you authorized us to bill" .." Ultimately you, the signer of the rental agreement, are responsible for payment of these charges". The next day my credit card was automatically charged $35. I had not agreed to pay for this rental, nor did I give them my credit card for this purpose. The charges on the letter I received from show that I drove the car for 2 days and drove 1172 miles. This was bogus information they filled in. I called the service center about my complaint and I was told to bring down the letter and they would help me straighten it out. (as if they were doing a favor for me). I requested that I email them the documents instead as I do not wish to take hours out of my day for their lack to pay their bills in a timely fashion, they agreed to settle it once they received the email documents. My emails were then ignored.Desired Settlement: Mail me a check for the $35, do not put customers in "complimentary" rental cars then stick them with the bill, and apologize for making me drive an extra 15 minutes to a reputable [redacted] service center next time I need service for my[redacted].

Business

Response:

Just called customer, will take care of ASAP. Sorry for any aggravation.