NEVER Again!
I will never purchase with Beach Camera again They sell items they don't have in stock!
I purchased a $Pentax camera package which included a lens, bag, and various accessories on amazon A week later, I receive a haphazardly packed box, minus the $lens, and a packing slip noting a back-ordered status of the lens No one thought to contact me ahead of time No, they just sent the package and expected me to call and complain I called and was told I would have to wait up to three weeks for the lens What a disappointment!
At this point (weeks after my purchase) I am still waiting, but they have re-posted the same camera package on amazon (marked in-stock order soon) And the same lens is for individual sale on their website I called Beach Camera about this and was told that despite these ads they do not have the lens in stock Yet they continue to advertise an expensive item for sale which they do not haveIn the meantime, there are several events I expected to photograph with my new camera, but I cannot do so with a lens-less camera
I got a camera that didn't work right out of the box I requested a refund, sent it back, and purchased a new one of the same model The shop just sent it back with a note that they were refusing my refund, on the grounds that it didn't come back in the original packaging I still have the original packaging I saved it, because it seemed weird to me that they weren't requesting it I also printed out their refund instructions from their Amazon.com page, because it seemed weird-- nope, it doesn't say that it needs original packaging That also isn't currently on their refund instructions The merchant must be aware that they left this off of their instructions; it's a big thing to miss I suspect that it was left off intentionally, to give them an excuse to decline refunds and see who gives up I also notice that when it was shipped back to me with the notice of the denial of refund, it was shipped back without some of the accessories This ensures that even if I had saved th
I ordered a TVThey e-mailed me saying it was shipped on Sunday November 27th, and would be delivered on December 1stOn December 1st I realized when I checked the Fedex Tracking number, that Fedex has yet to receive the packageI proceeded to call Beach Cameras customer support to find out why my Fedex did not have my TV yet and was told that it should've been shipped and they will go ask the shipping manager what happenedI was then told that it would be shipped shortly, and sorry it wasn't yetI gave two options to the customer service representativeEither give me overnight shipping for free or a refundI was told that they couldn't give me either because it just got put on the truck, and told me to check my shipment status after 10pmI proceeded to tell her how can I believe this because that is what the e-mail you sent me on Sunday saidShe said just believe meThen said we can however give you a discount, which was only $on a $purchaseSince there was nothin
The seller claims I placed an order for a gps watch through eBay which I didn'tMy eBay account does not reflect thier claimsI asked for a refund and they said they would not do it until I sent the order backI said they were to do that through a FedEx interception and they refusedSomeone at their company is charging items to eBay accounts
Ordered a LG 65" UHD TV which was delivered in a timely manner Packaging was excellent I subsequently had a request which was granted by customer service in a courteous and professional manner This was my first purchase from Beach but will not be my last
I work for a public library and our library used *** to purchase a new digital cameraWhen our package arrived from the company it had everything in the package except for the actual cameraWe received the package directly from the delivery truck and it was not tampered withThe company simply did not send the cameraThey are now saying that they did send it and there is nothing that can be doneWe basically spent over $on a camera bag and accessories for a camera that we don't haveWhen looking at later reviews of the company there are others who have had the same issueThey send accessories for items, but no the actual big ticket itemThis company is a scam!
I placed an order on there website for a rather expensive drone bundle(yuneec q500)The description states that it comes with a specific accessoryYuneec SkyView glassesI then proceed down toBottom of the page and click on the bundle tabThere it says that included in the bundle are the SkyView glasses, but if you click on the kit includes tab it shows some cheap 10$ vr glasses that you need your phone forThis is clearly advertisement
I ordered a DJI Phantom Advanced from Beach Trading company through Amazon.com
The Phantom, as appears to be at least somewhat common according to online reviews, had a firmware glitchIt took off, and flew directly into a wall, sustaining damage, all while the controller was not even being held
Within hours of receiving the product, I initiated a return process, which they issued an authorization for, and made me pay the $40+ for shipping the drone backWhen they received it, they promptly sent it back to me and refused to accept the return
Selling a defective product, and not being willing to stand by it is unacceptableSo now I'm out about $until they understand I won't accept thisAs an attorney, it should be recognized this is my first step, and I'll escalate appropriately from here
Purchased an hp computer from beach cameraIt arrived with no operating windows operating program installed as advertisedWhen we contacted them very uncooperative and rude in resolving this problemIt took an hour on the phone to get them to agree to send us a return labelWe repeatedly requested to speak with a manager or owner but were deniedWe requested the owners name and contact info and again weredenied that informationWhat are they hiding that they are behaving like thisThis is no way to conduct business The item has been returned still waiting for a refund
I placed an order for a new pair of Beats Dre PowerbeatsWireless Black Headphones with Beach Camera on 4/11/ According to their website, this item was new condition and full warranty I received my item today on 4/13/Unfortunately, the item was not in new conditionThe box was not sealed and the cover was scuffedThere was a label with a serial # stuck on top of the original label The serial # did not exist The headphones were dusty and repackaged This item was either an open box item or a refurbished item I contacted the company and the not so helpful representative, *** ***, tried to tell me she had the original serial # and she assured me the item was new and was shipped from the manufacturer and not Beach CameraThe serial number should be on the box and should be correct if an item is legitThis is very unethical This company needs to advertise their products with honest descriptions and operate and ethical businessI am returning the item to
My complaint involves both a delivery as well as a refund issue I ordered *** inch tv from this company through *** The item was supposed to be delivered to my home on Friday, July 20, As of today, Tuesday, July 24, the tv has not arrived I have contacted Beach on numerous occasions for a refund They refuse to refund my purchase despite being aware and having proof that the TV was never delivered FedEx, the shipper cannot locate the TV and cannot say when it will be delivered, and admitted that it was never placed on the truck Instead they have told me that I have to wait until they track the package I have made it clear that their internal investigation with the shipper has nothing to do with me being entitled to a refund, particularly since I made it even clearer that I no longer want the item, and under my purchase agreement with them through ***, that I am entitled to a full refund Their handling of this issue has not been acceptable and is frau
My husband and I ordered a new *** *** * ***k from ***, which had the order filled by beachcamera.com in the *** Hero Black's container was a *** Hero 3+ Silver
Note value according to ***
Go Pro Hero Black ~$
Go Pro Hero 3+ Silver ~$
Note: we paid ~$for the package that we purchased, which the majority of the price of the package was for the camera
I purchased a *** Jump Drive from Beach Camera on *** *** *** ***Upon received the item, the jump drive barely used for couple hours before it was not functioning any moreI email the Beach Camera to request the returnThey responded with RMA number and asked me to return the item on my own cost at firstThen, I request them to email me a prepaid label to return the item since it was a defective item, and they promised me to email me the label within daysBut I never received the prepaid labelSo I had filed dispute with *** *** credit card, however, Beach camera then send a inactive return label to *** *** as a proof (*** *** *** *** ***); hence, *** *** declined the disputeThere is NO reason for me to NOT returning the item if I indeed received the prepaid shipping label as it was a defective itemI have No use of it at all
I ordered a camera with an accessory bundleThe box came in with only the bundle and no cameraThey are denying my claim saying the weight of the box was correctI took the box to the post office and had it weighted and it is one pound less than it should have beenThe post office weighted the box ounces less than there weight, proving the camera was not in the box when they shipped it
They sent faulty product, I called and brought it to there attentionThey said that I would have the new product by September 3rd, and it didn't arriveNow they are saying September 8thI am going out of town and needed this product before leaving on our vacation
I ordered a photo camera from *** on 11/23/called Canon 5D Mark IV bundle for $for the black Friday sale that they had onlineWhen I received the confirmation email it said that it will come from Beach Camera on Wednesday 11/28/I didn’t think too much of it since I thought it is through *** On Tuesday 11/27/I received an email from Beach Camera with shipping instruction letting me know that they shipped the camera but instead of being a Canon 5D Mark IV , it was Canon 6D Mark II which is a way cheaper cameraI immediately called around am *** and spoke to Rebecca who said she will look into the matter and call me backShe never did call backSo around pm I made a call and spoke to another representative by the name of Chia who said that they looked into it and in the notes and assured me I am getting the right cameraI then called in the morning Beach Camera and spoke to Irlene *** who stated that it does show that
I had a horrible experience with this company After shipping me one damaged TV, they replaced it with another TV that arrived damaged Although they did refund my money, my customer service experience could not have been worse I reviewed them negatively, and for the three months since, their employees have called me (even though I have asked them to stop) telling me that since the issue was resolved, I should change my review It feels like harassment
I purchased a "Snow Joe" snow removal Snow Joe SJBLZD-LED Illum-n-Broom LED Lighted 4-in-Snow Broom Plus Ice Scraper I paid $on Amazon The company sent me the wrong item and is now refusing to ship the correct itemThey have not given me a refund instead sending me a slip to return the wrong item and telling me that I have to reorder the correct item The company should have immediately sent out a replacementThis item was a birthday present and time sensitiveThis company needs to be reported and penalized for their unlawful business practicesIt is not legal to send me the wrong item and not replace it or give me an immediate refund in Massachusetts so I'm not sure how they feel they are above the law
We purchased a watch on *** from this seller It was marked as delivered, but did not arrive at our house We filed with the company who said they would file with FedEx and we would receive a refund since the item was out of stock The company then told us to file with *** We did so and following *** request, we filed a claim with FedEx for the missing item *** assured us that if the FedEx accepted the claim, we would receive a refund FedEx responded yesterday with a case number: *** and considered the package lost FedEx is waiting for the seller to contact them to arrange a refund of the money back to the sellerHowever, the seller provided the tracking number to *** and said it was delivered so *** sided with the seller No refund will be provided The seller is now free to keep our money and the refund from FedEx, which FedEx said they would give only to the seller As soon as this information was provided to the seller, they
Ordered a drone their web site stated it was in stockHas been days since the order was placedCalled everyday the representative said something different everyday it will ship tomorrow it will ship tomorrowSeems that is the answer to get you off the phone
NEVER Again!
I will never purchase with Beach Camera again They sell items they don't have in stock!
I purchased a $Pentax camera package which included a lens, bag, and various accessories on amazon A week later, I receive a haphazardly packed box, minus the $lens, and a packing slip noting a back-ordered status of the lens No one thought to contact me ahead of time No, they just sent the package and expected me to call and complain I called and was told I would have to wait up to three weeks for the lens What a disappointment!
At this point (weeks after my purchase) I am still waiting, but they have re-posted the same camera package on amazon (marked in-stock order soon) And the same lens is for individual sale on their website I called Beach Camera about this and was told that despite these ads they do not have the lens in stock Yet they continue to advertise an expensive item for sale which they do not haveIn the meantime, there are several events I expected to photograph with my new camera, but I cannot do so with a lens-less camera
I got a camera that didn't work right out of the box I requested a refund, sent it back, and purchased a new one of the same model The shop just sent it back with a note that they were refusing my refund, on the grounds that it didn't come back in the original packaging I still have the original packaging I saved it, because it seemed weird to me that they weren't requesting it I also printed out their refund instructions from their Amazon.com page, because it seemed weird-- nope, it doesn't say that it needs original packaging That also isn't currently on their refund instructions The merchant must be aware that they left this off of their instructions; it's a big thing to miss I suspect that it was left off intentionally, to give them an excuse to decline refunds and see who gives up I also notice that when it was shipped back to me with the notice of the denial of refund, it was shipped back without some of the accessories This ensures that even if I had saved th
I ordered a TVThey e-mailed me saying it was shipped on Sunday November 27th, and would be delivered on December 1stOn December 1st I realized when I checked the Fedex Tracking number, that Fedex has yet to receive the packageI proceeded to call Beach Cameras customer support to find out why my Fedex did not have my TV yet and was told that it should've been shipped and they will go ask the shipping manager what happenedI was then told that it would be shipped shortly, and sorry it wasn't yetI gave two options to the customer service representativeEither give me overnight shipping for free or a refundI was told that they couldn't give me either because it just got put on the truck, and told me to check my shipment status after 10pmI proceeded to tell her how can I believe this because that is what the e-mail you sent me on Sunday saidShe said just believe meThen said we can however give you a discount, which was only $on a $purchaseSince there was nothin
The seller claims I placed an order for a gps watch through eBay which I didn'tMy eBay account does not reflect thier claimsI asked for a refund and they said they would not do it until I sent the order backI said they were to do that through a FedEx interception and they refusedSomeone at their company is charging items to eBay accounts
Ordered a LG 65" UHD TV which was delivered in a timely manner Packaging was excellent I subsequently had a request which was granted by customer service in a courteous and professional manner This was my first purchase from Beach but will not be my last
I work for a public library and our library used *** to purchase a new digital cameraWhen our package arrived from the company it had everything in the package except for the actual cameraWe received the package directly from the delivery truck and it was not tampered withThe company simply did not send the cameraThey are now saying that they did send it and there is nothing that can be doneWe basically spent over $on a camera bag and accessories for a camera that we don't haveWhen looking at later reviews of the company there are others who have had the same issueThey send accessories for items, but no the actual big ticket itemThis company is a scam!
I placed an order on there website for a rather expensive drone bundle(yuneec q500)The description states that it comes with a specific accessoryYuneec SkyView glassesI then proceed down toBottom of the page and click on the bundle tabThere it says that included in the bundle are the SkyView glasses, but if you click on the kit includes tab it shows some cheap 10$ vr glasses that you need your phone forThis is clearly advertisement
I ordered a DJI Phantom Advanced from Beach Trading company through Amazon.com
The Phantom, as appears to be at least somewhat common according to online reviews, had a firmware glitchIt took off, and flew directly into a wall, sustaining damage, all while the controller was not even being held
Within hours of receiving the product, I initiated a return process, which they issued an authorization for, and made me pay the $40+ for shipping the drone backWhen they received it, they promptly sent it back to me and refused to accept the return
Selling a defective product, and not being willing to stand by it is unacceptableSo now I'm out about $until they understand I won't accept thisAs an attorney, it should be recognized this is my first step, and I'll escalate appropriately from here
Purchased an hp computer from beach cameraIt arrived with no operating windows operating program installed as advertisedWhen we contacted them very uncooperative and rude in resolving this problemIt took an hour on the phone to get them to agree to send us a return labelWe repeatedly requested to speak with a manager or owner but were deniedWe requested the owners name and contact info and again weredenied that informationWhat are they hiding that they are behaving like thisThis is no way to conduct business The item has been returned still waiting for a refund
I placed an order for a new pair of Beats Dre PowerbeatsWireless Black Headphones with Beach Camera on 4/11/ According to their website, this item was new condition and full warranty I received my item today on 4/13/Unfortunately, the item was not in new conditionThe box was not sealed and the cover was scuffedThere was a label with a serial # stuck on top of the original label The serial # did not exist The headphones were dusty and repackaged This item was either an open box item or a refurbished item I contacted the company and the not so helpful representative, *** ***, tried to tell me she had the original serial # and she assured me the item was new and was shipped from the manufacturer and not Beach CameraThe serial number should be on the box and should be correct if an item is legitThis is very unethical This company needs to advertise their products with honest descriptions and operate and ethical businessI am returning the item to
My complaint involves both a delivery as well as a refund issue I ordered *** inch tv from this company through *** The item was supposed to be delivered to my home on Friday, July 20, As of today, Tuesday, July 24, the tv has not arrived I have contacted Beach on numerous occasions for a refund They refuse to refund my purchase despite being aware and having proof that the TV was never delivered FedEx, the shipper cannot locate the TV and cannot say when it will be delivered, and admitted that it was never placed on the truck Instead they have told me that I have to wait until they track the package I have made it clear that their internal investigation with the shipper has nothing to do with me being entitled to a refund, particularly since I made it even clearer that I no longer want the item, and under my purchase agreement with them through ***, that I am entitled to a full refund Their handling of this issue has not been acceptable and is frau
My husband and I ordered a new *** *** * ***k from ***, which had the order filled by beachcamera.com in the *** Hero Black's container was a *** Hero 3+ Silver
Note value according to ***
Go Pro Hero Black ~$
Go Pro Hero 3+ Silver ~$
Note: we paid ~$for the package that we purchased, which the majority of the price of the package was for the camera
I purchased a *** Jump Drive from Beach Camera on *** *** *** ***Upon received the item, the jump drive barely used for couple hours before it was not functioning any moreI email the Beach Camera to request the returnThey responded with RMA number and asked me to return the item on my own cost at firstThen, I request them to email me a prepaid label to return the item since it was a defective item, and they promised me to email me the label within daysBut I never received the prepaid labelSo I had filed dispute with *** *** credit card, however, Beach camera then send a inactive return label to *** *** as a proof (*** *** *** *** ***); hence, *** *** declined the disputeThere is NO reason for me to NOT returning the item if I indeed received the prepaid shipping label as it was a defective itemI have No use of it at all
I ordered a camera with an accessory bundleThe box came in with only the bundle and no cameraThey are denying my claim saying the weight of the box was correctI took the box to the post office and had it weighted and it is one pound less than it should have beenThe post office weighted the box ounces less than there weight, proving the camera was not in the box when they shipped it
They sent faulty product, I called and brought it to there attentionThey said that I would have the new product by September 3rd, and it didn't arriveNow they are saying September 8thI am going out of town and needed this product before leaving on our vacation
I ordered a photo camera from *** on 11/23/called Canon 5D Mark IV bundle for $for the black Friday sale that they had onlineWhen I received the confirmation email it said that it will come from Beach Camera on Wednesday 11/28/I didn’t think too much of it since I thought it is through *** On Tuesday 11/27/I received an email from Beach Camera with shipping instruction letting me know that they shipped the camera but instead of being a Canon 5D Mark IV , it was Canon 6D Mark II which is a way cheaper cameraI immediately called around am *** and spoke to Rebecca who said she will look into the matter and call me backShe never did call backSo around pm I made a call and spoke to another representative by the name of Chia who said that they looked into it and in the notes and assured me I am getting the right cameraI then called in the morning Beach Camera and spoke to Irlene *** who stated that it does show that
I had a horrible experience with this company After shipping me one damaged TV, they replaced it with another TV that arrived damaged Although they did refund my money, my customer service experience could not have been worse I reviewed them negatively, and for the three months since, their employees have called me (even though I have asked them to stop) telling me that since the issue was resolved, I should change my review It feels like harassment
I purchased a "Snow Joe" snow removal Snow Joe SJBLZD-LED Illum-n-Broom LED Lighted 4-in-Snow Broom Plus Ice Scraper I paid $on Amazon The company sent me the wrong item and is now refusing to ship the correct itemThey have not given me a refund instead sending me a slip to return the wrong item and telling me that I have to reorder the correct item The company should have immediately sent out a replacementThis item was a birthday present and time sensitiveThis company needs to be reported and penalized for their unlawful business practicesIt is not legal to send me the wrong item and not replace it or give me an immediate refund in Massachusetts so I'm not sure how they feel they are above the law
We purchased a watch on *** from this seller It was marked as delivered, but did not arrive at our house We filed with the company who said they would file with FedEx and we would receive a refund since the item was out of stock The company then told us to file with *** We did so and following *** request, we filed a claim with FedEx for the missing item *** assured us that if the FedEx accepted the claim, we would receive a refund FedEx responded yesterday with a case number: *** and considered the package lost FedEx is waiting for the seller to contact them to arrange a refund of the money back to the sellerHowever, the seller provided the tracking number to *** and said it was delivered so *** sided with the seller No refund will be provided The seller is now free to keep our money and the refund from FedEx, which FedEx said they would give only to the seller As soon as this information was provided to the seller, they
Ordered a drone their web site stated it was in stockHas been days since the order was placedCalled everyday the representative said something different everyday it will ship tomorrow it will ship tomorrowSeems that is the answer to get you off the phone