On September 18th I placed an order for a Nikon Dbundle at *** for $At the time I contacted the customer service of beachcamera via email and was informed they were expecting to receive the camera in stock on September 30thAdditionally I called the store on that day before placing the order and was informed they will not charge my credit card prior to receiving the item in stock, since it was a pre-orderHowever, my credit card was charged on September 19th for the amount of $I called the store immediately and I was told the reason why I was charged was because they wanted to reserve the item for me and I should expect the item to be shipped to my address on September 30thOn September 27th I contacted the store again to inquire about the status of my order and was told in fact they could not guarantee any shipment by September 30th and my credit card was charged by mistakeSo I asked them to cancel to pre-order and demanded a full refund
I got a camera that didn't work right out of the box I requested a refund, sent it back, and purchased a new one of the same model The shop just sent it back with a note that they were refusing my refund, on the grounds that it didn't come back in the original packaging I still have the original packaging I saved it, because it seemed weird to me that they weren't requesting it I also printed out their refund instructions from their Amazon.com page, because it seemed weird-- nope, it doesn't say that it needs original packaging That also isn't currently on their refund instructions The merchant must be aware that they left this off of their instructions; it's a big thing to miss I suspect that it was left off intentionally, to give them an excuse to decline refunds and see who gives up I also notice that when it was shipped back to me with the notice of the denial of refund, it was shipped back without some of the accessories This ensures that even if I had saved th
I ordered a photo camera from *** on 11/23/called Canon 5D Mark IV bundle for $for the black Friday sale that they had onlineWhen I received the confirmation email it said that it will come from Beach Camera on Wednesday 11/28/I didn’t think too much of it since I thought it is through *** On Tuesday 11/27/I received an email from Beach Camera with shipping instruction letting me know that they shipped the camera but instead of being a Canon 5D Mark IV , it was Canon 6D Mark II which is a way cheaper cameraI immediately called around am *** and spoke to Rebecca who said she will look into the matter and call me backShe never did call backSo around pm I made a call and spoke to another representative by the name of Chia who said that they looked into it and in the notes and assured me I am getting the right cameraI then called in the morning Beach Camera and spoke to Irlene *** who stated that it does show that
My *** one click ordering accidentally ordered a metro razor scooter on 1/22/as soon as the order was placed both myself and *** requested this third party seller to cancel the order multiple times as the order had not shipped being it was placed and 3AM on a Monday morningBetween myself and *** multiple emails have been sent to the seller asking for confirmation of the cancellation, and the seller keeps responding that it ships from a third party and they are waiting to hear backIt has been over hours with no additional response other then thatThe item was not meant to be ordered, I do not want the item, and I want it cancelled right away
I purchased a "Snow Joe" snow removal Snow Joe SJBLZD-LED Illum-n-Broom LED Lighted 4-in-Snow Broom Plus Ice Scraper I paid $on Amazon The company sent me the wrong item and is now refusing to ship the correct itemThey have not given me a refund instead sending me a slip to return the wrong item and telling me that I have to reorder the correct item The company should have immediately sent out a replacementThis item was a birthday present and time sensitiveThis company needs to be reported and penalized for their unlawful business practicesIt is not legal to send me the wrong item and not replace it or give me an immediate refund in Massachusetts so I'm not sure how they feel they are above the law
I bought from Beach Camera a few times in the pastUsually through Amazon or eBayMy latest purchase was the KeySmart gadgetThe item came very fast, and was just as expectedCould not have sked for a better experience, and I do plan to purchase from them again!
Ordered a drone their web site stated it was in stockHas been days since the order was placedCalled everyday the representative said something different everyday it will ship tomorrow it will ship tomorrowSeems that is the answer to get you off the phone
I am writing in reference to my recent purchase of the Yuneec Typhoon Drone I purchasedI must first say how saddened I am by that purchaseIt has not been a pleasure to work with this company after seeing I was refunded only centsI bought this almost $drone to put it in the air and while it was hovering without even moving a trigger or joystick the drone flipped upside down and crashedThat is why the product was damaged upon returnI see this as a defective item that was sold to me if it just flips over on it's own as it didI spent almost $to ship this item back to you in hopes of their understanding of this defective product and I received a note that it was damaged due to "misuse"I then received another e-mail from the company advising that due to their policy, they do not accept returns for a crashed droneThis I completely understandHowever, when the item is defective and crashes on it's own and was not due to human error I do not expect to be blamed for
Purchased items September 24, from Beach CameraThey sent correct item and incorrectReported to themSent incorrect item againReported againTold it was on back orderAfter a time, I asked for refundThey said item was on the wayIt was notAsked for a refund a second, third and fourth timeEach time was told I would receive a refundLast time was in late NovemberStill no refundThey owe me $for merchandise they did not deliver
I work for a public library and our library used *** to purchase a new digital cameraWhen our package arrived from the company it had everything in the package except for the actual cameraWe received the package directly from the delivery truck and it was not tampered withThe company simply did not send the cameraThey are now saying that they did send it and there is nothing that can be doneWe basically spent over $on a camera bag and accessories for a camera that we don't haveWhen looking at later reviews of the company there are others who have had the same issueThey send accessories for items, but no the actual big ticket itemThis company is a scam!
I purchased the flash drive through the Walmart.com website The item shipped from the company Beach Camera The item arrived damaged, there were no prongs to plug into the Ipad for use I returned using Beach Camera's return label and a FedEx envelope since the label was a FedEx label Included with the return was the shipping invoice I originally received and a copy of Beach Camera's email advising on how to return the item since it had the order number on it, as did the invoice I tracked the item with FedEx until it finally showed delivery back to Beach Camera I advised Beach Camera via email every step of the way of the return, even though I know they could track it as well When the delivered notification came from FedEx that it had been delivered, I immediately contacted Beach Camera to advise they had the item and when could I expect a refund I also included the delivery notification Since that email, Beach Camera has refused to refund me
Purchased an hp computer from beach cameraIt arrived with no operating windows operating program installed as advertisedWhen we contacted them very uncooperative and rude in resolving this problemIt took an hour on the phone to get them to agree to send us a return labelWe repeatedly requested to speak with a manager or owner but were deniedWe requested the owners name and contact info and again weredenied that informationWhat are they hiding that they are behaving like thisThis is no way to conduct business The item has been returned still waiting for a refund
I purchased DeLonghi kettle from this company through *** one month agoThe kettle was defect as the silver on bottom of the kettle started coming off even though I always use bottle water as I'm very health conscious personI have been trying to get my refund for weeks now with no luckFirst, they didn't accept my refund request, then when I said I will file complaint with Revdex.com and FTC, they accepted it and sent me Fedex mailing labelI shipped the package from West Linebaugh Fedex store on 7th of November and I have the receipt with the tracking # they sent and still they claim they haven't received the packageThis is a terrible company and I think they're doing scamThey do everything not to give my money backThey claim they never received the package but I have the receipt which I sent to them timesWhat they're doing is illegal and I want my refund and that this company will get penalty for operating against consumer rights
NEVER Again!
I will never purchase with Beach Camera again They sell items they don't have in stock!
I purchased a $Pentax camera package which included a lens, bag, and various accessories on amazon A week later, I receive a haphazardly packed box, minus the $lens, and a packing slip noting a back-ordered status of the lens No one thought to contact me ahead of time No, they just sent the package and expected me to call and complain I called and was told I would have to wait up to three weeks for the lens What a disappointment!
At this point (weeks after my purchase) I am still waiting, but they have re-posted the same camera package on amazon (marked in-stock order soon) And the same lens is for individual sale on their website I called Beach Camera about this and was told that despite these ads they do not have the lens in stock Yet they continue to advertise an expensive item for sale which they do not haveIn the meantime, there are several events I expected to photograph with my new camera, but I cannot do so with a lens-less camera
Ordered a scooter from them on May when it arrived the box was trashed with holes it was raining heavy and im sure the electronics got wetWe sent this back to them and were told they would process a refund right away and it would take to days to get the money back that was a lie, now I get an email telling me it will take to days just to process a return and then to days for a refundThis is the worst company to deal with
I order a digital SLR lens from Beach Cameras on 3/13/via Amazon I received the email stating my order was received on 3/13/ On 3/14/16, I received an email stating my order was shipped I contained a shipping number and estimated date of arrival of March 21, On March 21, 2016, I did not receive my shipment It was shipped via UPS I went to the tracking portion of UPS website and it stated that "Information was not Available." I contacted Beach Cameras with the issue I spoke to them on 3/24/16, 3/25/16, and 3/28/ I was told to wait on 3/24/until 3/25/so that they could do a package trace I called on 3/25/to see what they found on the trace They did not have any information for me on my shipment I was told to call back on 3/28/so that they had time to contact Amazon and UPS (again) as well as talk to their superiors about sending me another lens I called back on 3/28/to check on the orders statusThis time I was rudely spoken to by the
I purchased a Photo camera kit through *** this past December and decided to return after I received the itemI had also bought camera lens from a different company which I was returning the the same daywhile preparing the package and labels I made the mistake of switching the lables and they received the incorrect itemsOne company contacted and we made the correctionBut Beach Camera, who received the camera kit which was more expensive, didn'tI received notification they received my package but now they simply are not returningI offered to pay for the shipping and even go there to find my packageIt's almost weeks and speaking and emailing people that gave me variety of incorrect information, I am skeptical they will ever return my items which is worth almost $This morning they told they don't know when they will find my packageI am very very concernedI don't know what to do anymore.Please help me?
I order a $camera kit from Beach Camera on *** The company was late in sending the shipment, and when finally shipped, the shipment is missing several key items from the kit that was clearly advertised in the listing (battery grip, external flash, extra battery, camera case and bundled software) When contacted, Beach Camera only offered $partial refund when the missing items are worth hundreds of dollars Not satisfied at all
On September 18th I placed an order for a Nikon Dbundle at *** for $At the time I contacted the customer service of beachcamera via email and was informed they were expecting to receive the camera in stock on September 30thAdditionally I called the store on that day before placing the order and was informed they will not charge my credit card prior to receiving the item in stock, since it was a pre-orderHowever, my credit card was charged on September 19th for the amount of $I called the store immediately and I was told the reason why I was charged was because they wanted to reserve the item for me and I should expect the item to be shipped to my address on September 30thOn September 27th I contacted the store again to inquire about the status of my order and was told in fact they could not guarantee any shipment by September 30th and my credit card was charged by mistakeSo I asked them to cancel to pre-order and demanded a full refund
I got a camera that didn't work right out of the box I requested a refund, sent it back, and purchased a new one of the same model The shop just sent it back with a note that they were refusing my refund, on the grounds that it didn't come back in the original packaging I still have the original packaging I saved it, because it seemed weird to me that they weren't requesting it I also printed out their refund instructions from their Amazon.com page, because it seemed weird-- nope, it doesn't say that it needs original packaging That also isn't currently on their refund instructions The merchant must be aware that they left this off of their instructions; it's a big thing to miss I suspect that it was left off intentionally, to give them an excuse to decline refunds and see who gives up I also notice that when it was shipped back to me with the notice of the denial of refund, it was shipped back without some of the accessories This ensures that even if I had saved th
I ordered a photo camera from *** on 11/23/called Canon 5D Mark IV bundle for $for the black Friday sale that they had onlineWhen I received the confirmation email it said that it will come from Beach Camera on Wednesday 11/28/I didn’t think too much of it since I thought it is through *** On Tuesday 11/27/I received an email from Beach Camera with shipping instruction letting me know that they shipped the camera but instead of being a Canon 5D Mark IV , it was Canon 6D Mark II which is a way cheaper cameraI immediately called around am *** and spoke to Rebecca who said she will look into the matter and call me backShe never did call backSo around pm I made a call and spoke to another representative by the name of Chia who said that they looked into it and in the notes and assured me I am getting the right cameraI then called in the morning Beach Camera and spoke to Irlene *** who stated that it does show that
My *** one click ordering accidentally ordered a metro razor scooter on 1/22/as soon as the order was placed both myself and *** requested this third party seller to cancel the order multiple times as the order had not shipped being it was placed and 3AM on a Monday morningBetween myself and *** multiple emails have been sent to the seller asking for confirmation of the cancellation, and the seller keeps responding that it ships from a third party and they are waiting to hear backIt has been over hours with no additional response other then thatThe item was not meant to be ordered, I do not want the item, and I want it cancelled right away
Delivered a broken item and didnt want to help us and resolving the issueThey were very rude also
I purchased a "Snow Joe" snow removal Snow Joe SJBLZD-LED Illum-n-Broom LED Lighted 4-in-Snow Broom Plus Ice Scraper I paid $on Amazon The company sent me the wrong item and is now refusing to ship the correct itemThey have not given me a refund instead sending me a slip to return the wrong item and telling me that I have to reorder the correct item The company should have immediately sent out a replacementThis item was a birthday present and time sensitiveThis company needs to be reported and penalized for their unlawful business practicesIt is not legal to send me the wrong item and not replace it or give me an immediate refund in Massachusetts so I'm not sure how they feel they are above the law
I bought from Beach Camera a few times in the pastUsually through Amazon or eBayMy latest purchase was the KeySmart gadgetThe item came very fast, and was just as expectedCould not have sked for a better experience, and I do plan to purchase from them again!
Ordered a drone their web site stated it was in stockHas been days since the order was placedCalled everyday the representative said something different everyday it will ship tomorrow it will ship tomorrowSeems that is the answer to get you off the phone
I am writing in reference to my recent purchase of the Yuneec Typhoon Drone I purchasedI must first say how saddened I am by that purchaseIt has not been a pleasure to work with this company after seeing I was refunded only centsI bought this almost $drone to put it in the air and while it was hovering without even moving a trigger or joystick the drone flipped upside down and crashedThat is why the product was damaged upon returnI see this as a defective item that was sold to me if it just flips over on it's own as it didI spent almost $to ship this item back to you in hopes of their understanding of this defective product and I received a note that it was damaged due to "misuse"I then received another e-mail from the company advising that due to their policy, they do not accept returns for a crashed droneThis I completely understandHowever, when the item is defective and crashes on it's own and was not due to human error I do not expect to be blamed for
Purchased items September 24, from Beach CameraThey sent correct item and incorrectReported to themSent incorrect item againReported againTold it was on back orderAfter a time, I asked for refundThey said item was on the wayIt was notAsked for a refund a second, third and fourth timeEach time was told I would receive a refundLast time was in late NovemberStill no refundThey owe me $for merchandise they did not deliver
I work for a public library and our library used *** to purchase a new digital cameraWhen our package arrived from the company it had everything in the package except for the actual cameraWe received the package directly from the delivery truck and it was not tampered withThe company simply did not send the cameraThey are now saying that they did send it and there is nothing that can be doneWe basically spent over $on a camera bag and accessories for a camera that we don't haveWhen looking at later reviews of the company there are others who have had the same issueThey send accessories for items, but no the actual big ticket itemThis company is a scam!
I purchased the flash drive through the Walmart.com website The item shipped from the company Beach Camera The item arrived damaged, there were no prongs to plug into the Ipad for use I returned using Beach Camera's return label and a FedEx envelope since the label was a FedEx label Included with the return was the shipping invoice I originally received and a copy of Beach Camera's email advising on how to return the item since it had the order number on it, as did the invoice I tracked the item with FedEx until it finally showed delivery back to Beach Camera I advised Beach Camera via email every step of the way of the return, even though I know they could track it as well When the delivered notification came from FedEx that it had been delivered, I immediately contacted Beach Camera to advise they had the item and when could I expect a refund I also included the delivery notification Since that email, Beach Camera has refused to refund me
Purchased an hp computer from beach cameraIt arrived with no operating windows operating program installed as advertisedWhen we contacted them very uncooperative and rude in resolving this problemIt took an hour on the phone to get them to agree to send us a return labelWe repeatedly requested to speak with a manager or owner but were deniedWe requested the owners name and contact info and again weredenied that informationWhat are they hiding that they are behaving like thisThis is no way to conduct business The item has been returned still waiting for a refund
Ordered a Tascam Microphone from Amazon that was fulfilled by Beach CameraReceived faster than expected all good / no problems
I purchased DeLonghi kettle from this company through *** one month agoThe kettle was defect as the silver on bottom of the kettle started coming off even though I always use bottle water as I'm very health conscious personI have been trying to get my refund for weeks now with no luckFirst, they didn't accept my refund request, then when I said I will file complaint with Revdex.com and FTC, they accepted it and sent me Fedex mailing labelI shipped the package from West Linebaugh Fedex store on 7th of November and I have the receipt with the tracking # they sent and still they claim they haven't received the packageThis is a terrible company and I think they're doing scamThey do everything not to give my money backThey claim they never received the package but I have the receipt which I sent to them timesWhat they're doing is illegal and I want my refund and that this company will get penalty for operating against consumer rights
NEVER Again!
I will never purchase with Beach Camera again They sell items they don't have in stock!
I purchased a $Pentax camera package which included a lens, bag, and various accessories on amazon A week later, I receive a haphazardly packed box, minus the $lens, and a packing slip noting a back-ordered status of the lens No one thought to contact me ahead of time No, they just sent the package and expected me to call and complain I called and was told I would have to wait up to three weeks for the lens What a disappointment!
At this point (weeks after my purchase) I am still waiting, but they have re-posted the same camera package on amazon (marked in-stock order soon) And the same lens is for individual sale on their website I called Beach Camera about this and was told that despite these ads they do not have the lens in stock Yet they continue to advertise an expensive item for sale which they do not haveIn the meantime, there are several events I expected to photograph with my new camera, but I cannot do so with a lens-less camera
Ordered a scooter from them on May when it arrived the box was trashed with holes it was raining heavy and im sure the electronics got wetWe sent this back to them and were told they would process a refund right away and it would take to days to get the money back that was a lie, now I get an email telling me it will take to days just to process a return and then to days for a refundThis is the worst company to deal with
I order a digital SLR lens from Beach Cameras on 3/13/via Amazon I received the email stating my order was received on 3/13/ On 3/14/16, I received an email stating my order was shipped I contained a shipping number and estimated date of arrival of March 21, On March 21, 2016, I did not receive my shipment It was shipped via UPS I went to the tracking portion of UPS website and it stated that "Information was not Available." I contacted Beach Cameras with the issue I spoke to them on 3/24/16, 3/25/16, and 3/28/ I was told to wait on 3/24/until 3/25/so that they could do a package trace I called on 3/25/to see what they found on the trace They did not have any information for me on my shipment I was told to call back on 3/28/so that they had time to contact Amazon and UPS (again) as well as talk to their superiors about sending me another lens I called back on 3/28/to check on the orders statusThis time I was rudely spoken to by the
I purchased a Photo camera kit through *** this past December and decided to return after I received the itemI had also bought camera lens from a different company which I was returning the the same daywhile preparing the package and labels I made the mistake of switching the lables and they received the incorrect itemsOne company contacted and we made the correctionBut Beach Camera, who received the camera kit which was more expensive, didn'tI received notification they received my package but now they simply are not returningI offered to pay for the shipping and even go there to find my packageIt's almost weeks and speaking and emailing people that gave me variety of incorrect information, I am skeptical they will ever return my items which is worth almost $This morning they told they don't know when they will find my packageI am very very concernedI don't know what to do anymore.Please help me?
I order a $camera kit from Beach Camera on *** The company was late in sending the shipment, and when finally shipped, the shipment is missing several key items from the kit that was clearly advertised in the listing (battery grip, external flash, extra battery, camera case and bundled software) When contacted, Beach Camera only offered $partial refund when the missing items are worth hundreds of dollars Not satisfied at all