I placed an order with Beach camera directly because they guarantee one-day deliveryPaid for the overnight shipping, as it was urgentThey never send a confirmation or any kind of acknowledgementCalled same day the CS to make sure there are no delaysCS was so incompetent and could not provide any legible answerMy card was charged, but nothing was delivered on time Called again multiple times to get some answerAfter four days they told me that there has been a delay due to some verification issues and but now shipping has been approvedAgain, nobody bothered to contact me and inform about the delayI received an email informing me that the item was out of stock five days after I placed my urgent order!!!
Poor communication skills, lack of transparency, advertising - clearly, management does not know what they are doing
Just Ordered A Brand New 55" Sony TV XBR-55X700D - 55" Class 4K Ultra HD TV Invoice *** Date 10/8/ From Beach Camera Complaint First There Was Missing Parts The TV Stand & Brackets & Screws Contacted Sony They Replaced Then Set TV Up To Find Out TV Screen Was All Cracked ( Does Not Work ) We Contacted Beach Camera To Inform Them Of Problem But Since I No Longer Have Box Customer Service Stated They Could Not Take It Back She Said She Would Check And Call Us But We Never Heard Back That Was A Week AgoThis Was To Be Our Christmas Gift - We Put This On Our Walmart Card Whom We Have Contacted To Dispute Charges We Will Never Buy Online Again !
I ordered an *** dryer station from the beach camera website, through ***After it arrived, I noticed it was too large for my apartment so I sent an email to Beach camera’s customer service (per ***’s instructions on contacting third party sellers)After no response for a week from my original email which detailed that I needed to return an item (it is still in the original packaging), I sent a secondary email not mentioning the word “return” but that I needed assistance with one of their productsWithin an hour I had a response from a customer service representative asking how she could helpI reiterated that I needed to return an item and have not gotten an email back sinceI have sent two more emails asking for a return address to no responseI just want to return this item
I tried to purchase a scooter from this company, and (a week later) when I asked if it had been shipped they cancelled my order without any explanationI tried to contact them over the phone without any luck and now my son is without a Christmas present because there isn't enough time to get another one shipped here
I purchased a camera from this company on AmazonThey shipped it by FedEx Ground (cheap, unreliable and user-unfriendly) with a requirement for in-person signature and no option to hold at location, as it customers could be home all daySince I'm not home during the day, I contacted them right away (before the first delivery attempt) to allow the package to be held at a nearby pick up locationAfter one week and tens of emails and calls to them and FedEx Ground, it has still not been doneIn the meantime FedEx Ground has made three delivery attempts to my houseThe last email from the company's sales manager assured me that the package would finally be there tonightSure enough, it wasn'tAfter wasting hours of my time on this, I decided to cut my losses and get a full refund from Amazon
I purchased a camera from this company on AmazonThey shipped it by FedEx Ground (cheap, unreliable and user-unfriendly) with a requirement for in-person signature and no option to hold at location, as it customers could be home all daySince I'm not home during the day, I contacted them right away (before the first delivery attempt) to allow the package to be held at a nearby pick up locationAfter one week and tens of emails and calls to them and FedEx Ground, it has still not been doneIn the meantime FedEx Ground has made three delivery attempts to my houseThe last email from the company's sales manager assured me that the package would finally be there tonightSure enough, it wasn'tAfter wasting hours of my time on this, I decided to cut my losses and get a full refund from Amazon
I order a digital SLR lens from Beach Cameras on 3/13/via Amazon I received the email stating my order was received on 3/13/ On 3/14/16, I received an email stating my order was shipped I contained a shipping number and estimated date of arrival of March 21, On March 21, 2016, I did not receive my shipment It was shipped via UPS I went to the tracking portion of UPS website and it stated that "Information was not Available." I contacted Beach Cameras with the issue I spoke to them on 3/24/16, 3/25/16, and 3/28/ I was told to wait on 3/24/until 3/25/so that they could do a package trace I called on 3/25/to see what they found on the trace They did not have any information for me on my shipment I was told to call back on 3/28/so that they had time to contact Amazon and UPS (again) as well as talk to their superiors about sending me another lens I called back on 3/28/to check on the orders statusThis time I was rudely spoken to by the
I purchased a *** Jump Drive from Beach Camera on *** *** *** ***Upon received the item, the jump drive barely used for couple hours before it was not functioning any moreI email the Beach Camera to request the returnThey responded with RMA number and asked me to return the item on my own cost at firstThen, I request them to email me a prepaid label to return the item since it was a defective item, and they promised me to email me the label within daysBut I never received the prepaid labelSo I had filed dispute with *** *** credit card, however, Beach camera then send a inactive return label to *** *** as a proof (*** *** *** *** ***); hence, *** *** declined the disputeThere is NO reason for me to NOT returning the item if I indeed received the prepaid shipping label as it was a defective itemI have No use of it at all
Bought a camera for a birthday and it doesn't workWe bought it ahead of time and since it's outside their return time the company refused to helpThe camera was not opened until the partyThere was no consideration given to the circumstanceBasically saying they will not helpWill go back to buying from *** again at lest they help there customers
I am writing in reference to my recent purchase of the Yuneec Typhoon Drone I purchasedI must first say how saddened I am by that purchaseIt has not been a pleasure to work with this company after seeing I was refunded only centsI bought this almost $drone to put it in the air and while it was hovering without even moving a trigger or joystick the drone flipped upside down and crashedThat is why the product was damaged upon returnI see this as a defective item that was sold to me if it just flips over on it's own as it didI spent almost $to ship this item back to you in hopes of their understanding of this defective product and I received a note that it was damaged due to "misuse"I then received another e-mail from the company advising that due to their policy, they do not accept returns for a crashed droneThis I completely understandHowever, when the item is defective and crashes on it's own and was not due to human error I do not expect to be blamed for
I bought a vivofit activity tracker from them on Amazon that was defectiveI emailed the rep and they said the ship it and my return shipping would be refundedI shipped and they turn around and tell me its Amazons problemSMH I still haven't got my $back
I placed an order for a new pair of Beats Dre PowerbeatsWireless Black Headphones with Beach Camera on 4/11/ According to their website, this item was new condition and full warranty I received my item today on 4/13/Unfortunately, the item was not in new conditionThe box was not sealed and the cover was scuffedThere was a label with a serial # stuck on top of the original label The serial # did not exist The headphones were dusty and repackaged This item was either an open box item or a refurbished item I contacted the company and the not so helpful representative, *** ***, tried to tell me she had the original serial # and she assured me the item was new and was shipped from the manufacturer and not Beach CameraThe serial number should be on the box and should be correct if an item is legitThis is very unethical This company needs to advertise their products with honest descriptions and operate and ethical businessI am returning the item to
Just Ordered A Brand New 55" Sony TV XBR-55X700D - 55" Class 4K Ultra HD TV Invoice *** Date 10/8/ From Beach Camera Complaint First There Was Missing Parts The TV Stand & Brackets & Screws Contacted Sony They Replaced Then Set TV Up To Find Out TV Screen Was All Cracked ( Does Not Work ) We Contacted Beach Camera To Inform Them Of Problem But Since I No Longer Have Box Customer Service Stated They Could Not Take It Back She Said She Would Check And Call Us But We Never Heard Back That Was A Week AgoThis Was To Be Our Christmas Gift - We Put This On Our Walmart Card Whom We Have Contacted To Dispute Charges We Will Never Buy Online Again !
I purchased a Photo camera kit through *** this past December and decided to return after I received the itemI had also bought camera lens from a different company which I was returning the the same daywhile preparing the package and labels I made the mistake of switching the lables and they received the incorrect itemsOne company contacted and we made the correctionBut Beach Camera, who received the camera kit which was more expensive, didn'tI received notification they received my package but now they simply are not returningI offered to pay for the shipping and even go there to find my packageIt's almost weeks and speaking and emailing people that gave me variety of incorrect information, I am skeptical they will ever return my items which is worth almost $This morning they told they don't know when they will find my packageI am very very concernedI don't know what to do anymore.Please help me?
My complaint involves both a delivery as well as a refund issue I ordered *** inch tv from this company through *** The item was supposed to be delivered to my home on Friday, July 20, As of today, Tuesday, July 24, the tv has not arrived I have contacted Beach on numerous occasions for a refund They refuse to refund my purchase despite being aware and having proof that the TV was never delivered FedEx, the shipper cannot locate the TV and cannot say when it will be delivered, and admitted that it was never placed on the truck Instead they have told me that I have to wait until they track the package I have made it clear that their internal investigation with the shipper has nothing to do with me being entitled to a refund, particularly since I made it even clearer that I no longer want the item, and under my purchase agreement with them through ***, that I am entitled to a full refund Their handling of this issue has not been acceptable and is frau
We returned a camera package and my wife accidentally returned two accessory items that were purchased separately from a different vendor Attached an invoice for the items sent back to assist with item numbers and descriptions It is shocking how detached and unresponsive customer service is for trying to locate the items The total cost of items sent back, by accident - that were NOT PURCHASED from this retail location is $
It's a shame that this business has no policy in place for items sent back in error When I drop a suit off at the cleaners - if anything is left in the pocket, they will always package the items up and leave them in a bag for them to be safely returned when I pick up
At BeachCamera.com - They just pickpocket you
I ordered a camera with an accessory bundleThe box came in with only the bundle and no cameraThey are denying my claim saying the weight of the box was correctI took the box to the post office and had it weighted and it is one pound less than it should have beenThe post office weighted the box ounces less than there weight, proving the camera was not in the box when they shipped it
Made a purchase online and never received my cameraWhen contacted customer service four different representatives respond to my emails each one with a different version of what happened with the product and the refundAlmost three weeks later got the refund back
Purchased a Apple iPad and within less than days the product became defected I attempted to have it repaired under warranty and the seller did not reply to my requests timely I let them know via email that I was trying to work things out directly with them without having to file a complaint and they ignored me Furthermore, I then received a email from them and they directed me to send the product to a third party for warranty repair to later find out that they would not support the product I called and spoke with a floor Manager that provided me with his name (Saul A***) and he stated that he approved my request for a full refund and that he would email me a return label that I have yet to receive
I placed an order with Beach camera directly because they guarantee one-day deliveryPaid for the overnight shipping, as it was urgentThey never send a confirmation or any kind of acknowledgementCalled same day the CS to make sure there are no delaysCS was so incompetent and could not provide any legible answerMy card was charged, but nothing was delivered on time Called again multiple times to get some answerAfter four days they told me that there has been a delay due to some verification issues and but now shipping has been approvedAgain, nobody bothered to contact me and inform about the delayI received an email informing me that the item was out of stock five days after I placed my urgent order!!!
Poor communication skills, lack of transparency, advertising - clearly, management does not know what they are doing
Just Ordered A Brand New 55" Sony TV XBR-55X700D - 55" Class 4K Ultra HD TV Invoice *** Date 10/8/ From Beach Camera Complaint First There Was Missing Parts The TV Stand & Brackets & Screws Contacted Sony They Replaced Then Set TV Up To Find Out TV Screen Was All Cracked ( Does Not Work ) We Contacted Beach Camera To Inform Them Of Problem But Since I No Longer Have Box Customer Service Stated They Could Not Take It Back She Said She Would Check And Call Us But We Never Heard Back That Was A Week AgoThis Was To Be Our Christmas Gift - We Put This On Our Walmart Card Whom We Have Contacted To Dispute Charges We Will Never Buy Online Again !
I ordered an *** dryer station from the beach camera website, through ***After it arrived, I noticed it was too large for my apartment so I sent an email to Beach camera’s customer service (per ***’s instructions on contacting third party sellers)After no response for a week from my original email which detailed that I needed to return an item (it is still in the original packaging), I sent a secondary email not mentioning the word “return” but that I needed assistance with one of their productsWithin an hour I had a response from a customer service representative asking how she could helpI reiterated that I needed to return an item and have not gotten an email back sinceI have sent two more emails asking for a return address to no responseI just want to return this item
I tried to purchase a scooter from this company, and (a week later) when I asked if it had been shipped they cancelled my order without any explanationI tried to contact them over the phone without any luck and now my son is without a Christmas present because there isn't enough time to get another one shipped here
I purchased a camera from this company on AmazonThey shipped it by FedEx Ground (cheap, unreliable and user-unfriendly) with a requirement for in-person signature and no option to hold at location, as it customers could be home all daySince I'm not home during the day, I contacted them right away (before the first delivery attempt) to allow the package to be held at a nearby pick up locationAfter one week and tens of emails and calls to them and FedEx Ground, it has still not been doneIn the meantime FedEx Ground has made three delivery attempts to my houseThe last email from the company's sales manager assured me that the package would finally be there tonightSure enough, it wasn'tAfter wasting hours of my time on this, I decided to cut my losses and get a full refund from Amazon
I purchased a camera from this company on AmazonThey shipped it by FedEx Ground (cheap, unreliable and user-unfriendly) with a requirement for in-person signature and no option to hold at location, as it customers could be home all daySince I'm not home during the day, I contacted them right away (before the first delivery attempt) to allow the package to be held at a nearby pick up locationAfter one week and tens of emails and calls to them and FedEx Ground, it has still not been doneIn the meantime FedEx Ground has made three delivery attempts to my houseThe last email from the company's sales manager assured me that the package would finally be there tonightSure enough, it wasn'tAfter wasting hours of my time on this, I decided to cut my losses and get a full refund from Amazon
I order a digital SLR lens from Beach Cameras on 3/13/via Amazon I received the email stating my order was received on 3/13/ On 3/14/16, I received an email stating my order was shipped I contained a shipping number and estimated date of arrival of March 21, On March 21, 2016, I did not receive my shipment It was shipped via UPS I went to the tracking portion of UPS website and it stated that "Information was not Available." I contacted Beach Cameras with the issue I spoke to them on 3/24/16, 3/25/16, and 3/28/ I was told to wait on 3/24/until 3/25/so that they could do a package trace I called on 3/25/to see what they found on the trace They did not have any information for me on my shipment I was told to call back on 3/28/so that they had time to contact Amazon and UPS (again) as well as talk to their superiors about sending me another lens I called back on 3/28/to check on the orders statusThis time I was rudely spoken to by the
I purchased a *** Jump Drive from Beach Camera on *** *** *** ***Upon received the item, the jump drive barely used for couple hours before it was not functioning any moreI email the Beach Camera to request the returnThey responded with RMA number and asked me to return the item on my own cost at firstThen, I request them to email me a prepaid label to return the item since it was a defective item, and they promised me to email me the label within daysBut I never received the prepaid labelSo I had filed dispute with *** *** credit card, however, Beach camera then send a inactive return label to *** *** as a proof (*** *** *** *** ***); hence, *** *** declined the disputeThere is NO reason for me to NOT returning the item if I indeed received the prepaid shipping label as it was a defective itemI have No use of it at all
Bought a camera for a birthday and it doesn't workWe bought it ahead of time and since it's outside their return time the company refused to helpThe camera was not opened until the partyThere was no consideration given to the circumstanceBasically saying they will not helpWill go back to buying from *** again at lest they help there customers
I am writing in reference to my recent purchase of the Yuneec Typhoon Drone I purchasedI must first say how saddened I am by that purchaseIt has not been a pleasure to work with this company after seeing I was refunded only centsI bought this almost $drone to put it in the air and while it was hovering without even moving a trigger or joystick the drone flipped upside down and crashedThat is why the product was damaged upon returnI see this as a defective item that was sold to me if it just flips over on it's own as it didI spent almost $to ship this item back to you in hopes of their understanding of this defective product and I received a note that it was damaged due to "misuse"I then received another e-mail from the company advising that due to their policy, they do not accept returns for a crashed droneThis I completely understandHowever, when the item is defective and crashes on it's own and was not due to human error I do not expect to be blamed for
I bought a vivofit activity tracker from them on Amazon that was defectiveI emailed the rep and they said the ship it and my return shipping would be refundedI shipped and they turn around and tell me its Amazons problemSMH I still haven't got my $back
I placed an order for a new pair of Beats Dre PowerbeatsWireless Black Headphones with Beach Camera on 4/11/ According to their website, this item was new condition and full warranty I received my item today on 4/13/Unfortunately, the item was not in new conditionThe box was not sealed and the cover was scuffedThere was a label with a serial # stuck on top of the original label The serial # did not exist The headphones were dusty and repackaged This item was either an open box item or a refurbished item I contacted the company and the not so helpful representative, *** ***, tried to tell me she had the original serial # and she assured me the item was new and was shipped from the manufacturer and not Beach CameraThe serial number should be on the box and should be correct if an item is legitThis is very unethical This company needs to advertise their products with honest descriptions and operate and ethical businessI am returning the item to
Just Ordered A Brand New 55" Sony TV XBR-55X700D - 55" Class 4K Ultra HD TV Invoice *** Date 10/8/ From Beach Camera Complaint First There Was Missing Parts The TV Stand & Brackets & Screws Contacted Sony They Replaced Then Set TV Up To Find Out TV Screen Was All Cracked ( Does Not Work ) We Contacted Beach Camera To Inform Them Of Problem But Since I No Longer Have Box Customer Service Stated They Could Not Take It Back She Said She Would Check And Call Us But We Never Heard Back That Was A Week AgoThis Was To Be Our Christmas Gift - We Put This On Our Walmart Card Whom We Have Contacted To Dispute Charges We Will Never Buy Online Again !
I purchased a Photo camera kit through *** this past December and decided to return after I received the itemI had also bought camera lens from a different company which I was returning the the same daywhile preparing the package and labels I made the mistake of switching the lables and they received the incorrect itemsOne company contacted and we made the correctionBut Beach Camera, who received the camera kit which was more expensive, didn'tI received notification they received my package but now they simply are not returningI offered to pay for the shipping and even go there to find my packageIt's almost weeks and speaking and emailing people that gave me variety of incorrect information, I am skeptical they will ever return my items which is worth almost $This morning they told they don't know when they will find my packageI am very very concernedI don't know what to do anymore.Please help me?
My complaint involves both a delivery as well as a refund issue I ordered *** inch tv from this company through *** The item was supposed to be delivered to my home on Friday, July 20, As of today, Tuesday, July 24, the tv has not arrived I have contacted Beach on numerous occasions for a refund They refuse to refund my purchase despite being aware and having proof that the TV was never delivered FedEx, the shipper cannot locate the TV and cannot say when it will be delivered, and admitted that it was never placed on the truck Instead they have told me that I have to wait until they track the package I have made it clear that their internal investigation with the shipper has nothing to do with me being entitled to a refund, particularly since I made it even clearer that I no longer want the item, and under my purchase agreement with them through ***, that I am entitled to a full refund Their handling of this issue has not been acceptable and is frau
We returned a camera package and my wife accidentally returned two accessory items that were purchased separately from a different vendor Attached an invoice for the items sent back to assist with item numbers and descriptions It is shocking how detached and unresponsive customer service is for trying to locate the items The total cost of items sent back, by accident - that were NOT PURCHASED from this retail location is $
It's a shame that this business has no policy in place for items sent back in error When I drop a suit off at the cleaners - if anything is left in the pocket, they will always package the items up and leave them in a bag for them to be safely returned when I pick up
At BeachCamera.com - They just pickpocket you
I ordered a camera with an accessory bundleThe box came in with only the bundle and no cameraThey are denying my claim saying the weight of the box was correctI took the box to the post office and had it weighted and it is one pound less than it should have beenThe post office weighted the box ounces less than there weight, proving the camera was not in the box when they shipped it
Made a purchase online and never received my cameraWhen contacted customer service four different representatives respond to my emails each one with a different version of what happened with the product and the refundAlmost three weeks later got the refund back
Delivered a broken item and didnt want to help us and resolving the issueThey were very rude also
Purchased a Apple iPad and within less than days the product became defected I attempted to have it repaired under warranty and the seller did not reply to my requests timely I let them know via email that I was trying to work things out directly with them without having to file a complaint and they ignored me Furthermore, I then received a email from them and they directed me to send the product to a third party for warranty repair to later find out that they would not support the product I called and spoke with a floor Manager that provided me with his name (Saul A***) and he stated that he approved my request for a full refund and that he would email me a return label that I have yet to receive