On September 18th I placed an order for a Nikon Dbundle at *** for $At the time I contacted the customer service of beachcamera via email and was informed they were expecting to receive the camera in stock on September 30thAdditionally I called the store on that day before placing the order and was informed they will not charge my credit card prior to receiving the item in stock, since it was a pre-orderHowever, my credit card was charged on September 19th for the amount of $I called the store immediately and I was told the reason why I was charged was because they wanted to reserve the item for me and I should expect the item to be shipped to my address on September 30thOn September 27th I contacted the store again to inquire about the status of my order and was told in fact they could not guarantee any shipment by September 30th and my credit card was charged by mistakeSo I asked them to cancel to pre-order and demanded a full refund
The seller claims I placed an order for a gps watch through eBay which I didn'tMy eBay account does not reflect thier claimsI asked for a refund and they said they would not do it until I sent the order backI said they were to do that through a FedEx interception and they refusedSomeone at their company is charging items to eBay accounts
I purchased DeLonghi kettle from this company through *** one month agoThe kettle was defect as the silver on bottom of the kettle started coming off even though I always use bottle water as I'm very health conscious personI have been trying to get my refund for weeks now with no luckFirst, they didn't accept my refund request, then when I said I will file complaint with Revdex.com and FTC, they accepted it and sent me Fedex mailing labelI shipped the package from West Linebaugh Fedex store on 7th of November and I have the receipt with the tracking # they sent and still they claim they haven't received the packageThis is a terrible company and I think they're doing scamThey do everything not to give my money backThey claim they never received the package but I have the receipt which I sent to them timesWhat they're doing is illegal and I want my refund and that this company will get penalty for operating against consumer rights
Made a purchase online and never received my cameraWhen contacted customer service four different representatives respond to my emails each one with a different version of what happened with the product and the refundAlmost three weeks later got the refund back
I placed an order on there website for a rather expensive drone bundle(yuneec q500)The description states that it comes with a specific accessoryYuneec SkyView glassesI then proceed down toBottom of the page and click on the bundle tabThere it says that included in the bundle are the SkyView glasses, but if you click on the kit includes tab it shows some cheap 10$ vr glasses that you need your phone forThis is clearly advertisement
*BUYER BEWARE*
I needed a camera lens for a shoot over a weekend as well as to take with me on a trip the following Monday morningI decided to purchase the lens from Beach Camera through *** even through the pricing wasn't competitive but because it was guaranteed for same day delivery which was VERY important for me so that I'd have the lens in time for the upcoming shoot and trip
I placed the order on a Thursday and was later told that I would not be receiving the lens until the next day which was okay with me since receiving it on Friday still allowed enough time to prepare with it On Friday I waited at home ALL DAY because the unheard of cheapo carrier Beach Camera chose refused to give any time frame besides 6am - 12am (which on its own is insane) So I waited and waited and waited for a package that NEVER arrived! As it started approaching 7pm I called the carrier again, only to be told that they would not be delivering the package because they received it late and the
Ordered a LG 65" UHD TV which was delivered in a timely manner Packaging was excellent I subsequently had a request which was granted by customer service in a courteous and professional manner This was my first purchase from Beach but will not be my last
Purchased an item through *** now knowing they would be handing the order off to Beach Camera for fulfillment Beach camera claims the item was shipped and deliveredWe were home at the supposed time of delivery, and no package was delivered They have been giving me the run around for over a week I am now in a position of trying to explain to an year old boy why he will not have a birthday present at his birthday party tomorrow
I will do all I can to make as many people as possible aware of Beach Camera policy of running people around rather than resolve the problem They told me it would be investigated, and resolved in 3-daysThat was a week ago I called them today, and was told the same 3-days At this rate it will never be resolvedI highly recommend to anyone considering a purchase from this company to look elsewhereSomewhere out there, is a company that sells the same product, that will be more professional about filling and delivering your order
I ordered a TVThey e-mailed me saying it was shipped on Sunday November 27th, and would be delivered on December 1stOn December 1st I realized when I checked the Fedex Tracking number, that Fedex has yet to receive the packageI proceeded to call Beach Cameras customer support to find out why my Fedex did not have my TV yet and was told that it should've been shipped and they will go ask the shipping manager what happenedI was then told that it would be shipped shortly, and sorry it wasn't yetI gave two options to the customer service representativeEither give me overnight shipping for free or a refundI was told that they couldn't give me either because it just got put on the truck, and told me to check my shipment status after 10pmI proceeded to tell her how can I believe this because that is what the e-mail you sent me on Sunday saidShe said just believe meThen said we can however give you a discount, which was only $on a $purchaseSince there was nothin
Every time I make a purchase it's a pleasant experience Even when there is a problem or mistake or just unlucky circumstance, Beach Camera makes it easy to find a solutionAwesome customer service
They sent faulty product, I called and brought it to there attentionThey said that I would have the new product by September 3rd, and it didn't arriveNow they are saying September 8thI am going out of town and needed this product before leaving on our vacation
Bought a camera for a birthday and it doesn't workWe bought it ahead of time and since it's outside their return time the company refused to helpThe camera was not opened until the partyThere was no consideration given to the circumstanceBasically saying they will not helpWill go back to buying from *** again at lest they help there customers
I had a horrible experience with this company After shipping me one damaged TV, they replaced it with another TV that arrived damaged Although they did refund my money, my customer service experience could not have been worse I reviewed them negatively, and for the three months since, their employees have called me (even though I have asked them to stop) telling me that since the issue was resolved, I should change my review It feels like harassment
My *** one click ordering accidentally ordered a metro razor scooter on 1/22/as soon as the order was placed both myself and *** requested this third party seller to cancel the order multiple times as the order had not shipped being it was placed and 3AM on a Monday morningBetween myself and *** multiple emails have been sent to the seller asking for confirmation of the cancellation, and the seller keeps responding that it ships from a third party and they are waiting to hear backIt has been over hours with no additional response other then thatThe item was not meant to be ordered, I do not want the item, and I want it cancelled right away
We purchased a watch on *** from this seller It was marked as delivered, but did not arrive at our house We filed with the company who said they would file with FedEx and we would receive a refund since the item was out of stock The company then told us to file with *** We did so and following *** request, we filed a claim with FedEx for the missing item *** assured us that if the FedEx accepted the claim, we would receive a refund FedEx responded yesterday with a case number: *** and considered the package lost FedEx is waiting for the seller to contact them to arrange a refund of the money back to the sellerHowever, the seller provided the tracking number to *** and said it was delivered so *** sided with the seller No refund will be provided The seller is now free to keep our money and the refund from FedEx, which FedEx said they would give only to the seller As soon as this information was provided to the seller, they
I order a $camera kit from Beach Camera on *** The company was late in sending the shipment, and when finally shipped, the shipment is missing several key items from the kit that was clearly advertised in the listing (battery grip, external flash, extra battery, camera case and bundled software) When contacted, Beach Camera only offered $partial refund when the missing items are worth hundreds of dollars Not satisfied at all
Purchased a Apple iPad and within less than days the product became defected I attempted to have it repaired under warranty and the seller did not reply to my requests timely I let them know via email that I was trying to work things out directly with them without having to file a complaint and they ignored me Furthermore, I then received a email from them and they directed me to send the product to a third party for warranty repair to later find out that they would not support the product I called and spoke with a floor Manager that provided me with his name (Saul A***) and he stated that he approved my request for a full refund and that he would email me a return label that I have yet to receive
this company post fraudulent information about products for sale on their websitethey advertise the product is in stock when in fact it is not, they charge your credit including additional fees for express mail and the customer service dept sends emails about the status of your order which are complete liesi have the threads of this complainti asking that you put a stop to this practicei have canceled my order and now I have to wait for my credit card to allow the refund, more aggravation to the consumer
I purchased durabilt, storage container, large, black, set of from this company through the *** marketplace I only receieved one storage container and one lid I have emailed them and called them about this and they refuse to honor the set of 6, as advertised I emailed them twice a copy of my receipt which clearly states I purchased a set of 6, durabilt, storage containers, large, black They blamed *** for advertising it improperly and said they would take a lose if they sent me the remaining boxes If you go online to ***, you will see where they have done this same thing to other consumers on this same product I started reading reviews of the company and have found similar complaints from other consumers about different products (one was a new TV purchase and the people were sent a refurbished TV and Beach Camera claimed it was advertised incorrectly and should have been advertised as refurbished and did not correct the problem) from this same seller
On September 18th I placed an order for a Nikon Dbundle at *** for $At the time I contacted the customer service of beachcamera via email and was informed they were expecting to receive the camera in stock on September 30thAdditionally I called the store on that day before placing the order and was informed they will not charge my credit card prior to receiving the item in stock, since it was a pre-orderHowever, my credit card was charged on September 19th for the amount of $I called the store immediately and I was told the reason why I was charged was because they wanted to reserve the item for me and I should expect the item to be shipped to my address on September 30thOn September 27th I contacted the store again to inquire about the status of my order and was told in fact they could not guarantee any shipment by September 30th and my credit card was charged by mistakeSo I asked them to cancel to pre-order and demanded a full refund
The seller claims I placed an order for a gps watch through eBay which I didn'tMy eBay account does not reflect thier claimsI asked for a refund and they said they would not do it until I sent the order backI said they were to do that through a FedEx interception and they refusedSomeone at their company is charging items to eBay accounts
I purchased DeLonghi kettle from this company through *** one month agoThe kettle was defect as the silver on bottom of the kettle started coming off even though I always use bottle water as I'm very health conscious personI have been trying to get my refund for weeks now with no luckFirst, they didn't accept my refund request, then when I said I will file complaint with Revdex.com and FTC, they accepted it and sent me Fedex mailing labelI shipped the package from West Linebaugh Fedex store on 7th of November and I have the receipt with the tracking # they sent and still they claim they haven't received the packageThis is a terrible company and I think they're doing scamThey do everything not to give my money backThey claim they never received the package but I have the receipt which I sent to them timesWhat they're doing is illegal and I want my refund and that this company will get penalty for operating against consumer rights
Made a purchase online and never received my cameraWhen contacted customer service four different representatives respond to my emails each one with a different version of what happened with the product and the refundAlmost three weeks later got the refund back
I placed an order on there website for a rather expensive drone bundle(yuneec q500)The description states that it comes with a specific accessoryYuneec SkyView glassesI then proceed down toBottom of the page and click on the bundle tabThere it says that included in the bundle are the SkyView glasses, but if you click on the kit includes tab it shows some cheap 10$ vr glasses that you need your phone forThis is clearly advertisement
*BUYER BEWARE*
I needed a camera lens for a shoot over a weekend as well as to take with me on a trip the following Monday morningI decided to purchase the lens from Beach Camera through *** even through the pricing wasn't competitive but because it was guaranteed for same day delivery which was VERY important for me so that I'd have the lens in time for the upcoming shoot and trip
I placed the order on a Thursday and was later told that I would not be receiving the lens until the next day which was okay with me since receiving it on Friday still allowed enough time to prepare with it On Friday I waited at home ALL DAY because the unheard of cheapo carrier Beach Camera chose refused to give any time frame besides 6am - 12am (which on its own is insane) So I waited and waited and waited for a package that NEVER arrived! As it started approaching 7pm I called the carrier again, only to be told that they would not be delivering the package because they received it late and the
Ordered a LG 65" UHD TV which was delivered in a timely manner Packaging was excellent I subsequently had a request which was granted by customer service in a courteous and professional manner This was my first purchase from Beach but will not be my last
Purchased an item through *** now knowing they would be handing the order off to Beach Camera for fulfillment Beach camera claims the item was shipped and deliveredWe were home at the supposed time of delivery, and no package was delivered They have been giving me the run around for over a week I am now in a position of trying to explain to an year old boy why he will not have a birthday present at his birthday party tomorrow
I will do all I can to make as many people as possible aware of Beach Camera policy of running people around rather than resolve the problem They told me it would be investigated, and resolved in 3-daysThat was a week ago I called them today, and was told the same 3-days At this rate it will never be resolvedI highly recommend to anyone considering a purchase from this company to look elsewhereSomewhere out there, is a company that sells the same product, that will be more professional about filling and delivering your order
I ordered a TVThey e-mailed me saying it was shipped on Sunday November 27th, and would be delivered on December 1stOn December 1st I realized when I checked the Fedex Tracking number, that Fedex has yet to receive the packageI proceeded to call Beach Cameras customer support to find out why my Fedex did not have my TV yet and was told that it should've been shipped and they will go ask the shipping manager what happenedI was then told that it would be shipped shortly, and sorry it wasn't yetI gave two options to the customer service representativeEither give me overnight shipping for free or a refundI was told that they couldn't give me either because it just got put on the truck, and told me to check my shipment status after 10pmI proceeded to tell her how can I believe this because that is what the e-mail you sent me on Sunday saidShe said just believe meThen said we can however give you a discount, which was only $on a $purchaseSince there was nothin
Every time I make a purchase it's a pleasant experience Even when there is a problem or mistake or just unlucky circumstance, Beach Camera makes it easy to find a solutionAwesome customer service
They sent faulty product, I called and brought it to there attentionThey said that I would have the new product by September 3rd, and it didn't arriveNow they are saying September 8thI am going out of town and needed this product before leaving on our vacation
Bought a camera for a birthday and it doesn't workWe bought it ahead of time and since it's outside their return time the company refused to helpThe camera was not opened until the partyThere was no consideration given to the circumstanceBasically saying they will not helpWill go back to buying from *** again at lest they help there customers
I had a horrible experience with this company After shipping me one damaged TV, they replaced it with another TV that arrived damaged Although they did refund my money, my customer service experience could not have been worse I reviewed them negatively, and for the three months since, their employees have called me (even though I have asked them to stop) telling me that since the issue was resolved, I should change my review It feels like harassment
My *** one click ordering accidentally ordered a metro razor scooter on 1/22/as soon as the order was placed both myself and *** requested this third party seller to cancel the order multiple times as the order had not shipped being it was placed and 3AM on a Monday morningBetween myself and *** multiple emails have been sent to the seller asking for confirmation of the cancellation, and the seller keeps responding that it ships from a third party and they are waiting to hear backIt has been over hours with no additional response other then thatThe item was not meant to be ordered, I do not want the item, and I want it cancelled right away
Ordered a Tascam Microphone from Amazon that was fulfilled by Beach CameraReceived faster than expected all good / no problems
We purchased a watch on *** from this seller It was marked as delivered, but did not arrive at our house We filed with the company who said they would file with FedEx and we would receive a refund since the item was out of stock The company then told us to file with *** We did so and following *** request, we filed a claim with FedEx for the missing item *** assured us that if the FedEx accepted the claim, we would receive a refund FedEx responded yesterday with a case number: *** and considered the package lost FedEx is waiting for the seller to contact them to arrange a refund of the money back to the sellerHowever, the seller provided the tracking number to *** and said it was delivered so *** sided with the seller No refund will be provided The seller is now free to keep our money and the refund from FedEx, which FedEx said they would give only to the seller As soon as this information was provided to the seller, they
I order a $camera kit from Beach Camera on *** The company was late in sending the shipment, and when finally shipped, the shipment is missing several key items from the kit that was clearly advertised in the listing (battery grip, external flash, extra battery, camera case and bundled software) When contacted, Beach Camera only offered $partial refund when the missing items are worth hundreds of dollars Not satisfied at all
Purchased a Apple iPad and within less than days the product became defected I attempted to have it repaired under warranty and the seller did not reply to my requests timely I let them know via email that I was trying to work things out directly with them without having to file a complaint and they ignored me Furthermore, I then received a email from them and they directed me to send the product to a third party for warranty repair to later find out that they would not support the product I called and spoke with a floor Manager that provided me with his name (Saul A***) and he stated that he approved my request for a full refund and that he would email me a return label that I have yet to receive
this company post fraudulent information about products for sale on their websitethey advertise the product is in stock when in fact it is not, they charge your credit including additional fees for express mail and the customer service dept sends emails about the status of your order which are complete liesi have the threads of this complainti asking that you put a stop to this practicei have canceled my order and now I have to wait for my credit card to allow the refund, more aggravation to the consumer
I purchased durabilt, storage container, large, black, set of from this company through the *** marketplace I only receieved one storage container and one lid I have emailed them and called them about this and they refuse to honor the set of 6, as advertised I emailed them twice a copy of my receipt which clearly states I purchased a set of 6, durabilt, storage containers, large, black They blamed *** for advertising it improperly and said they would take a lose if they sent me the remaining boxes If you go online to ***, you will see where they have done this same thing to other consumers on this same product I started reading reviews of the company and have found similar complaints from other consumers about different products (one was a new TV purchase and the people were sent a refurbished TV and Beach Camera claimed it was advertised incorrectly and should have been advertised as refurbished and did not correct the problem) from this same seller