Quality Inn

Hotel management was unprofessional, unreliable, and unhelpful. My needs were not met and information was withheld intentionally.I paid to stay Mon. (June 13, 2016) and the next night at the Quality Inn at 2676 W Nc 24 Hwy, Warsaw, NC XXXXX.That night at 9pm I had an exchange with hotel management which caused my wife and I great discomfort. The manager, who said his name was [redacted] but is really [redacted], accosted us without introducing/presenting himself as an employee of the hotel. Afterwards, [redacted] refused to give us a copy of our receipt, which we needed to file a complaint with the corporate company. We were told we could not have guests in our room and the police were called to force our teenage nieces to leave our room. Completely disrespectful.Other complaints: clogged sink; dirty microwave, a/c, and pull out bed; boxes and construction material left in hallways and breezeways.[redacted] refuses to give us a receipt , so I can only estimate the total cost at $190.Desired SettlementFull refund. Hotel manageBusiness Response Contact Name and Title: [redacted] ( GM)Contact Phone: XXXXXXXXXXContact Email: [redacted]@yahoo.comGuest were called the police because of there are 4 visitor was using pool.Requested to move from pool but guest were argue and using burial languages.Hotel called the police to control them.Hotel never refused to visit there family.Hotel provided copy of guest registration but the guest registration doesn't show the tax amount.Guest will received full charge detail receipt at check out.Guest were refunded one night. Consumer Response We received no refund; Quality Inn management ([redacted]) isn't being truthful about that or other facts. Our family was told to leave the pool (hotel policy- pool only for guests). We left and went to the room. When the police arrived, they were told our family was trespassing [redacted] could not visit us in our room. When I requested an invoice for the first night, to get my cr and complain, management refused. I didnt receive a receipt until check out Wednesday morning.In addition, the property was in poor condition: cardboard strewn about from haphazard piles, water-logged carpets piled against the building, lead risks inside the building, and holes in the wall. I have pictures.

Poor Customer ServiceI stayed at this hotel for 2 nights. Myself, my mother and 70yr grandmother. This hotel offers complimentary breakfast and we had a complaint launched against us because we took breakfast upstairs to my elderly grandmother. Since because we drove down from the D.C area we were tired so we put the do not disturb sign on the door only to find out that another complaint was placed because we kept the DND sign on the door. When we addressed the lady at the front desk what was the problem and why she was complaining against us she became very rude and argumentative saying we shouldn't be bringing food upstairs and why could the other person come get her own breakfast. When I explained to her that the 3rd person was 70 yrs old she started to ask why were we staying on the 2nd flr. She then proceeded to question why we called for towels but had the DND sign on the door. I told her we didn't need for housekeeping to enter the room not only were we all tired but we had valuables inside. I asked for the manager name and was shown a sign listing the manager name. Come to find out the manger was standing there the whole time and said NOTHING .. She not once asked the staff member to stop arguing with the customer she not once apologized nor did she speak to me directly regarding the issues at hand. Over all I feel like we were mistreated and the customer service at this establishment was terrible. Desired Settlementan apology or credit at another hotel Business Response APOLIGED AND REFUNDED to credit cardConsumer Response Thank You Final Consumer Response

I checked into the motel at 8 AM to check out at 6PM because I am a night worker. I was charged for a full day. At 1PM I was thrown out.After I retired from the Army, I started working for [redacted] as a night illumination safety person. I work all night and sleep during the day. This is the first time I have been given a room, charged full price, and then forced to leave early. I tried to resolve this with the [redacted] chain and the told me it was between the motel and me. I have taken further action with them but nothing has been resolved. The hotel manager sent me an email stating "it appears the Desk Clerk did not make the staff aware they allowed you to check in early" so I did nothing wrong. After I was rudely awakened from a sound sleep of about 3 hours with "you pay, you pay," I was told that check out was 11 AM and I had to pay or leave. I told them that I was a night worker and I was there for the day only and I would check at a 6 PM. I said that I had just checked in at 8 that morning and that I needed to go back to sleep. If I wanted to go back to sleep, I would have to pay for another day. I would not pay two days because I was given permission to stay until 6 PM by the clerk. I have a video of the woman throwing me out and calling the police to remove me from the premises. Again, I did nothing wrong and I was treated like a common criminal. The motel wanted me to pay for two days in order to stay there for 10 hours. I had to check into the[redacted] and paid $68 to get 4 more hours sleep.Desired SettlementI want only my money back. I have talked to a lawyer and he, of course, wants to seek punitive damages for a great deal of money. I would rather not go that route even though he will do it on a win only rate.

I reserved a hotel room for a weekend in North Carolina and the person I was going to visit there died, and I need a refund.I called the customer service line for Quality Inn to cancel my reservation and get a refund for a trip was going to make from Wisconsin to North Carolina and the person I was going to visit died, so I cannot come there now. I made the reservation for June 3-6th of this year. I made the reservation on 5/23/2016. I need a refund of the $197.88 to be given back to me because I will not be visiting North Carolina and/or using the hotel room. The customer service rep said they cannot refund me. I feel like they are stealing from me. I cannot go to north carolina now and they wont give me my money back. I need my money back.Desired SettlementI need a full refund for this purchase I am not able to use.

Review: I rented room 304 on the night of 02/29/16 I paid $89.00 with a $200.00 cash deposit it was about 11pm. The signs state no smoking in rooms or they keep the deposit. We did not smoke anything in the room. At one point someone outside was smoking something, and I did smoke 1/2 a rolled cig myself out side. The next morning at about 10:30am I went to collect my deposit, she couldnt seem to find the envelope and went to call her boss, which was un reachable, she elected to go check my room then call her boos again. Upon her return she then stated she was gonna keep my deposit because my room smelled of weed. The man behind me said ya our whole top floor smelled like weed last night. I asked to go smell the room myself and was told I had to talk to the manager, and she wasnt sure when she would be in, I called latter that day but the manager wasnt in and suddenly the they had witnesses and what not. The only people I saw were the guy in 309 and a grey haired man and that was at about 6am on the way to breakfat. I would never have done any thing to jeperdise the return of my deposit, I dont have $200 to just throw away and that made an $89 room a $300 room. I work for a nonprofit I cant afford that. I believe from what I saw is, she couldnt find my $200 cash deposit nor could she reach the manager so they made this up to justify not having my money. I was not even given my recipt and when asked I was told to wait for manager.Desired Settlement: I would like my $200 returned

Business

Response:

I am writing in regards to a complaint made by a guest with the ID number of [redacted], that stayed here at the Quality Inn on February 29th for one night, in one of our Non-Smoking rooms. Her complaint against Quality Inn is that we charged her a $250.00 cleaning fee, this is a true statement, however the guest signed our policy that stats we charge this amount, not only if the room has been smoked in, but also if the guest brings marijuana into our non smoking room as well, due to the intense smell of marijuana we have to put the room down for two days to let it air out. Not only did one person check the room, but three different people checked this guests room to indeed make sure marijuana is what the smell was in this guests room, also pieces of marijuana were found inside the trash can. We did not lose her deposit, the front desk attendant was just trying to find someone to check the room, before she ended up checking the room herself as well. I, the GM was contacted about this case, at the time in which it was going on. I told the front desk attendant that, because three different people checked the room, that I was not going to give her deposit back. With this letter I am sending along a copy of the folio that the guest signed which in fact states the policy of the hotel with her initials that she read and understood the policies. Sincerely,[redacted]General Manager[redacted]

Business

Response:

I am writing in regards to a complaint made by a guest with the ID number of [redacted], that stayed here at the Quality Inn on February 29th for one night, in one of our Non-Smoking rooms. Her complaint against Quality Inn is that we charged her a $250.00 cleaning fee, this is a true statement, however the guest signed our policy that stats we charge this amount, not only if the room has been smoked in, but also if the guest brings marijuana into our non smoking room as well, due to the intense smell of marijuana we have to put the room down for two days to let it air out. Not only did one person check the room, but three different people checked this guests room to indeed make sure marijuana is what the smell was in this guests room, also pieces of marijuana were found inside the trash can. We did not lose her deposit, the front desk attendant was just trying to find someone to check the room, before she ended up checking the room herself as well. I, the GM was contacted about this case, at the time in which it was going on. I told the front desk attendant that, because three different people checked the room, that I was not going to give her deposit back. With this letter I am sending along a copy of the folio that the guest signed which in fact states the policy of the hotel with her initials that she read and understood the policies. Sincerely,[redacted]General Manager[redacted]

Consumer

Response:

I am rejecting this response because: they could not produce the envelope with my money in it prior to checking the room,they would not let me smell the room . It was 11pm and we read the smoking sign which said nothing about pot. I would not have risked loosing$ 200. I truly believe they were covering their as cause they couldbt find my deposit envelop, why else wouldn't they let me smell the room. We didn't even smoke outside for fear of it going in through the heater/AC unit. We had less than an 1/ 8 of weed their is no way it could have made the room smell for two days. I think this is a set up to take peoples money.

Consumer

Response:

I am rejecting this response because: they could not produce the envelope with my money in it prior to checking the room,they would not let me smell the room . It was 11pm and we read the smoking sign which said nothing about pot. I would not have risked loosing$ 200. I truly believe they were covering their as cause they couldbt find my deposit envelop, why else wouldn't they let me smell the room. We didn't even smoke outside for fear of it going in through the heater/AC unit. We had less than an 1/ 8 of weed their is no way it could have made the room smell for two days. I think this is a set up to take peoples money.

Review: I BOOKED A HOTEL THROUGH [redacted] FOR A STAY IN THE AREA OF [redacted]. THEY GAVE ME TWO RATES I TOOK THE LOWER RATE BUT DIDN'T REALIZE THE LOWER RATE HAD A STRICT NO CANCELATION EXCHANGE POLICY. I FOUND A CLOSER HOTEL AGAIN THROUGH [redacted] AND WANTED TO CANCEL THE FIRST RESERVATION. THEY WOULDN'T LET ME. EVEN THOUGH I WANTED TO USE THEIR SERVICES THROUGH THEIR SAME CHAIN OF HOTELS. I JUST WANTED TO SWITCH TO A HOTEL THAT WAS CLOSER TO MY DESTINATION. NOW I HAVE TWO ROOMS RESERVED AND WILL LOSE MY $206.77 I HAVE ON THE ROOM WHERE I WILL NOT BE STAYING. I TALKED TO THEIR CUSTOMER SERVICE DEPARTMENT AND THEY ONLY OFFERED ME POINTS. I TRIED TO CANCEL AT THE HOTEL AND THEY COULDN'T CANCEL BECAUSE I HAD USED [redacted] TO BOOK MY RESERVATION.

IF AM NOT CANCLING BECAUSE I AM NOT GOING. I FOUND A CLOSER HOTEL AND WAS USING [redacted] TO BOOK MY NEW RESERVATION. GOD FORBID SOMETHING HAPPENS AND I HAVE AN EMERGENCY AND CAN'T MAKE THE TRIP, THEN I AM OBLIGATED TO PAY FOR TWO ROOMS.

I FIND THIS TO BE UNFAIR AND RESTRICTIVE TO OFFER YOU A LOWER A PRICE WITH NO FLEXIBILITY.Desired Settlement: I WOULD LIKE MY RESERVATION AT THE QUALITY INN HOTEL [redacted]., [redacted]. VIA [redacted] RESERVATION #[redacted] TO BE CANCELED AND NO CHARGES TO MY ACCOUNT BE DEDUCTED OR IF THEY HAVE BEEN DEDUCTED I WANT A REFUND.

Business

Response:

Please see attached document showing we have a no cancellation policy for this room at this rate.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with the response. They will not work with me. The problem is I booked another room with their services closer to my destination, I just asked that they cancel the first reservation. I stilled used their services and booked a room, but my second reservation is closer to my destination. I am not asking for a total cancellation. I ask that they cancel my first reservation reimburse my account, and respect the fact that I used their services to book my room on the same days, but at a location closer to my destination.

Regards,

Review: BEDBUGS/ NEGLIGENCE/ NON-HABITABILITY of hotel:

--hotel did compensate us for room cost, however we received no compensation for the items we had to throw away (approx. $350 value)/ no compensation for the bedbug inspection we had for our car when we got home, to ensure we didn't bring in any contamination to our home ($350); and hotel clearly did NOT take the infestation seriously, as hotel staff were going in and out of room as usual the next day and there was no sign of an exterminator or any other treatment of the infestation.

Description: My husband and I stayed at this hotel because our car broke down while on a cross-country trip, and that night while sitting on the bed, I saw a bedbug crawl across my foot. I trapped it, killed it, and it was definitely a bedbug, as corroborated by online images. When we arrived we had checked the mattress and seams, but never looked between the mattress and boxed spring. After finding the bug, we looked and there were other bugs and casings smashed under the mattress. Horrifying! We immediately told the front desk staff, who transferred us to another room, just two doors up. That room appeared clean and we checked thoroughly for bugs--none to be found and we did not get bites that night. BUT, what's troubling is that, while the owner met with us the next day and assured us he'd take this very seriously--we NEVER saw any exterminator come in and hotel staff was going in and out of our original room as usual and I even overheard one staff member tell a guest they were "cleaning" the room. It needed to be fumigated and/or heat treated. We were at the hotel until later in the day, waiting for our car to be repaired and they did let us stay later and comped the room cost. However, they never seemed alarmed by the presence of bedbugs, were acting like it was just a dirty room that could be laundered, and while they offered to wash our clothes we declined--who could be certain this would be done properly? Instead we threw away everything we were wearing ($350 including our name brand shoes and fleeces and my purse), to be sure we didn't contaminate anything else in our car.Desired Settlement: We are seeking:

-- compensation for the items we had to throw away (approx. $350 value)

-- compensation for the bedbug inspection we had for our car when we got home, to ensure we didn't bring in any contamination to our home ($350)

Total: $700 from Quality Inn for their negligence

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the business claims that the hotel rooms are regularly inspected and treated on a monthly basis, the evidence of bed bugs in room 143 was extensive. Under the mattress and on top of the boxed spring were casts of bed bugs and bed bug excrement indicating that the bugs had been present for some time. Please see attached photo evidence. Additionally, while we left behind a coat and a dog bed/ blanket in the room, we also had to dispose of our clothing and shoes before we left the hotel, in order to eliminate risk of bringing the contamination into our car. Yes, they did offer to wash the items, but washing and drying them on high heat sufficient enough to kill any bugs or eggs would have ruined the clothing and shrunk it. My husband had dress clothes on, with dress shoes (the shoes were worth $150 alone), and so with all of our name brand clothing, shoes, and a purse and wallet that was on the contaminated bed and obviously could not be laundered, the total of our losses DOES equal $350 as a conservative estimate. They may feel the matter is closed, but staying in this contaminated room cost us $350 extra on our cross-country trip. I do not intend to chalk that up to "travelers risk."

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still believe, as I've explained multiple times, that we should be compensated for our cost of dealing with the bed bugs in Room [redacted] of the Quality Inn. Once again, while the business claims that the hotel rooms are regularly inspected and treated on a monthly basis, the evidence of bed bugs in room [redacted] was extensive. Under the mattress and on top of the boxed spring were casts of bed bugs and bed bug excrement indicating that the bugs had been present for some time. Please see attached photo evidence.

Review: This place has bed bugs. I booked my room for two nights and left after the first night because I got bites all over myself. Not only that, they also have false advertisement because the picture they have up on their website is not how the hotel and the rooms look like. I have been bitten by bed bugs, do not ever stay there, it is dirty, noisy due to train, and a very dangerous neighborhood.Desired Settlement: I want my money back and this place needs to get shut down.

Business

Response:

Dear [redacted],

We regularly treat each room for any kinds of bugs. We also have called as per your complain for room you have rented to inspect by exterminator. We have not found any activities of bedbugs so we can not refund you. You decide to check out that your decision. The reservation made was nonrefundable. When you make a reservation you know our location & neighborhood that we can not change as per your desire.

Thanks

Consumer

Response:

At this time, I have not been contacted by Lexington Inn regarding complaint ID [redacted].

Sincerely,

Review: On July 2, 2014, I booked an over night stay on July 19, 2014. I called the hotel directly to do so because our family had a block of rooms for a wedding. After having some issues making arrangements for our dog, I noticed on the website that the hotel was pet friendly. However, when I called on July 15, I found out that their definition of pet friendly is different than ours. On July 17, at 4:40pm, we called and spoke with "[redacted]"(I believe). He could not find our reservation that we were trying to cancel. He assured me that I would not be billed because he couldn't find it. On Sunday, July 20, I noticed that I was billed to my debit card for the room! I called immediately and question this. They said they would cancel the bill and refund. However, because they did it as a charge and a refund (all in the same day), it caused my bank account to have two overdrafts. When I spoke to [redacted] on Monday, July 21, she indicated that they may be able to reimburse me those fees. She said she would call me back. However, it was after me calling many times, faxing them, that I finally got a call back with a refusal to reimburse me those fees. I was charged a total of $70 from my bank for their error. This was not in any way my error. I did everything within in their policy. I have been very careful not to incur any more fees but need this money asap.Desired Settlement: I would like to be reimbursed for overdraft fees caused by their processing practices. They have admitted that I should not have been charged. They agreed to the fact that I did cancel in a timely manner. They did recognize that the reservation was there and their employee was negligent in finding it to cancel.

Business

Response:

Review: During my overnight stay at the Quality Inn, I was bitten by some sort of bug with a hard back. My infant son and myself shared a bed and I awoke to a sting. I reached for the bug and grabbed it in my hand, through it in the trash and tied it up. Later that night I noticed that I had actually been bitten twice on the neck. My job is super demanding and I don't actually have the time to visit my primary care provider. I have taken photos of the marks left on my neck. I'm afraid this may cause some sort of health issue so I will be going to [redacted] tonight. I am utterly disgusted at the fact that this could have happened to my infant son.Desired Settlement: I would appreciate a full refund considering this was not of Quality service as they report. If this bite is anything alarming to my health, I'd be requesting more than a refund.

Business

Response:

I called the business and he said that when the customer checked out no issue was brought up to the business at that time. Once this complaint came through to their offices they had the room checked and found no tracks of bugs. The room has been rented multiple times since that stay and no other guests have made mention of bugs. Since the issue was not addressed at the time the customer states it occurred the [redacted] cannot authorize a refund.

Review: I booked a room for Saturday February 27, 2016 at the Quality Inn in Milesburg Pennsylvania. Upon arrival, I immediately checked the room over like I do at any hotel and while looking the mattress over I found what looked to be rat droppings, as well as a urine stain. At that moment, I immediately went to check out and request a refund. I had paid with cash so it should not have been to big of a deal to void the room and give me my money back. Irene at the front counter apologized and called her manager whom is Stephanie, and she informed Irene that I would have to wait until Monday and then have a check cut to me. So I left the hotel after arriving there about 10 minutes before hand.

I called and spoke with Stephanie today and she informed me that I will not be receiving a refund due to them looking over the room and not finding any evidence of what I described. After informing her that I have pictures that are date and time stamped proving I took them (6) minutes after checking in to the room and sent them to Irene as soon as I took them Stephanie said that "She believes the pictures are from another hotel because the sheets do not match."

Stephanie was very rude, and I do not appreciate the fact that she would treat anyone the way that I was treated. I informed her that I was only at the hotel for about 10 minutes she did not want to hear anything I had to say. Due to the way I was treated, I figured I would file a complaint so something can be done about the way I was treated, so nobody else that stays there has to be treated the same way. I do not appreciate being told I am wrong. Why would I pay cash for a hotel room with cash, and then go back and request a refund ten minutes later after I checked in? Why even book a room in the first place?

Today I called and spoke to the general manager who said that the room was looked over by 4 different people. He also stated that he does not care if I call the Revdex.com because I am lying. After explaining that pictures with date and time stamps do not lie his statement was invalid. He said he had to go and hung up on me.

I can be contacted via phone at ###-###-#### or by simply replying to this email. I look forward to hearing from you, and appreciate you taking the time to review this matter.Desired Settlement: I would like a refund for the room that I purchased totaling $82.96.

Consumer

Response:

Review: I made reservations at the establishment because I was volunteering at a PGA event at greenbrier . Three months ago,I was quoted a price to stay there from July 1-7, 2013 that was under $130 per night. I was told an email would be sent for a confirmation number but could not be done at that time because their computers were down. I never received an email. Last week, I called to confirm and I was quoted at a price double the price I was quoted. I tried to cancel and the company said there was a 30 day policy because of the PGA tour at the Greenbrier 20 minutes away. No other hotel has such a policy. Furthermore, I was not made aware of the policy to cancel the reservation. In my conversations with the hotel, [redacted], an employee was rude and unprofessional. I asked to speak with the owner, Mr. Patel, and I have just spoken with him today, July 2, 2013 only to try to cancel the reservation. Trying to cancel this reservation has been a stressful experience for almost a week (Thursday, June 27, 2013). I have contact the Chamber of Commerce for the city in which the business is in and they stated they have had several complaints especially recently but the owner is not part of the Chamber of Commerce and they said I should contact you (Revdex.com). I consider these practices to be unethical, unprofessional, and poor customer service as I had to wait for either [redacted] or Mr. Patel to call me back. I have spoken to Mr. Patel today and he said he would try to make it so I only have to pay for a room tonight and cancel the rest of the nights. This company also goes by the name,Royal Touch Hospitality, LLC. I feel as if I am volunteering my time and vacation time to volunteer at this PGA event close to this city of Covington, VA which will certainly have benefits this week since the PGA tournament has over 4,000 volunteers and even more people attending this event. I have volunteered at PGA events in S.C., N.Y, Illinois, and Texas and I have been treated with dignity and respect. This is unsatisfactory on all levels.Desired Settlement: I should not be charged at all for a hotel I am not staying at and I tried to cancel well in advance of most hotels 48 hour policy. Had I known the price has doubled, I would have cancelled 30 days in advance. This policy of 30 days is not written anywhere nor told to me by phone. I would also like to see some consequence to the employee [redacted], who was rude , unprofessional, and lied to me (even the owner, Mr. Patel, said that himself). I do realize your company has no say in such matters I just think all people in the public service community should be professional. Had I acted in this way as an educator, I would certainly have been reprimanded with a letter in my file and probably put on a plan of growth.

Review: Around 1:00am on Friday, May 30, the picture hung above my daughter's bed fell off the wall and struck her in the head while she was sleeping. Fortunately, she was not seriously injured. We brought this to the attention of the manager, who apologized and promised to adjust our bill, stating that when we checked out the adjustment would already appear on the bill. At checkout, there was no discount although the desk clerk had notes on the incident. The manager could not be found, so we received no discount.Desired Settlement: I want a credit of $100 applied to the card used to pay the bill.

Consumer

Response:

Thank you for your assistance with complaint ID [redacted]. I want to share that the Quality Inn resolved this complaint with me directly. I am satisfied with the resolution and you can close out this complaint.

If you have additional questions or comments, do not hesitate to contact me.

Regards,

Review: We made a reservation to stay 2 nights with the Roxas/littman room block, months in advance. When my husband called to see if we could check in early they didnt have our reservation so they created a new one for us. When I went to check in they only charged us for one night so I went back to make sure we had 2 nights and was told they would take care of it. Our room was aweful, a light wouldn't turn on, their were stains on a chair, the non-slip mat was peeling off the bathtub, the hot and cold water was mixed up on the bathtub and it had no bathtub plug, the bathroom light fixture was hanging off the ceiling, the bathroom window wouldn't lock and had no screen, a lampshade was bent, and another light only worked some of the time. They told us all of their other suites were full, we couldn't change hotels because my husband was a groomsman and the groom was staying at this hotel. After we checked out a few days later we were charged for 4 nights when we only stayed 2. We were told that we would be refunded and contacted by the general manager. After many attempts to speak with the general manager we still have not been contacted and we still have not been refunded. We also made a complaint of how awful our room was and unsafe and we were never contacted for that either.Desired Settlement: We would like to be contacted about this matter, and an explanation about why we have m to been contacted and why the refund hasn't been made. We would like our refund immediately.

Business

Response:

Mr. [redacted],

Review: I stayed with the motel on 9/5/14, my wife and son were with me. A maintenance man came approximately at 2100 to repair the TV. He reported that someone was in the restroom smoking. He actually accused someone of smoking pot. My wife was speaking to a friend on the phone about a private, health matter and was in the restroom in the motel for privacy. I realized when we checked out that a charge of $110 was added to my bill and in the comment section of the bill was "smoking pot in the restroom". I called the manager who stated the charges would be taken off my debit card. The charges remained, however, and more charges appeared. The total amount owed to the motel is $99.76. As I am writing this there is a charge for $100, $110, and $89.76. Can someone please help me to resolve the issue. How can someone arbitrarily make a false claim about us and also take our money at the same time?Desired Settlement: Allow the $99.76 charge to stand and forgive the invalid smoking charge and remove the charges for $100, $110, and $89.76.

Consumer

Response:

Please be aware the motel in question is the Quality Inn; it was previously a [redacted]. Also, the money has been refunded in the form of a check for $100 and deposited in the account from which was taken. However, the comment on my receipt plainly stated "smoking pot in the room". I consider this defamation. I have a student at Liberty University and I'm a bi-vocational pastor of a Baptist church. I and my wife would enjoy a letter of apology from the manager at the Quality Inn.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please be aware the motel in question is the Quality Inn; it was previously a [redacted]. Also, the money has been refunded in the form of a check for $100 and deposited in the account from which was taken. However, the comment on my receipt plainly stated "smoking pot in the room". I consider this defamation. I have a student at [redacted] and I'm a bi-vocational pastor of a Baptist church. I and my wife would enjoy a letter of apology from the manager at the Quality Inn.

Regards,

Business

Response:

I have been researching this guest [redacted] profile to find out if he is who he says he is. He mentioned to my front desk staff member that he is a pastor. I have searched for him and could not find him. Even though there was smell of marijuana, I have "voided" what was still lingering as an "authorization" of $100.00 and I will email the guest and ask him for his bank's telephone number so that I can ask them to release the $100 back to the guest's credit card. I did not see any other extra amounts. The only sale amount was of $99.76.

If you have any questions or would like to speak with me, you can reach me on my cell at [redacted]

--

Thank you,

[redacted] - GM

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The manager states there was as smell of marijuana; once again as I have always affirmed, we do not smoke in any fashion or form. I will not accept any settlement without a written apology. If someone would bother to investigate, the manager's story is changing. This should be proof enough the claims are invalid. I do not know what the manager is trying to prove. As I have always stated, a maintenance man was sent to our room to repair a TV. My wife was speaking on her cell phone and was in the restroom for privacy. The maintenance man proceeded to falsely report that eventually caused the statement the manager is perpetuating.

Regards,

Business

Response:

From: General Manager VA [mailto:[redacted]] Sent: Monday, November 24, 2014 8:08 PMTo: [redacted]Cc: [redacted] apology letterDear Mr. [redacted], I am writing to apologize to you and your wife of the smoking accusations assaulted against you the night of your stay here with us at the Quality Inn on 9/5/14 thru 9/6/14 and you also stayed with us on 9/9/14 thru 9/10/14. I left a message to inquire on the church that you are a pastor at so I can send you a letter there also however I did not hear from you. We need to close this case therefore, I am writing a letter of apology. I hope you accept this apology and hope you have a wonderful Thanksgiving. Thank you. --Thank you,[redacted] - GM

Review: DON"T LET THE BED BUGS BITE!

I recently filed a complaint with the Quality Inn because I am covered in bed bug bites. My complaints were ignored.

On April 28, 2013 My husband and I booked a reservation with Hotels.com for the comfort Inn and instead the reservation was made for the Quality Inn-the reservation was made at 9:36pm. Upon arriving at the Quality Inn, our reservation was no where to be found. Not only was our hotel booked with the wrong hotel, they didn't have our reservation on file. We insisted we had a reservation because we showed them the confirmation page in our email and we were immediately charge for the reservation once it was made. Due to the mix-up in hotel bookings we asked for a refund. They denied the refund because they said ALL reservations made BEFORE 6pm cannot be refunded. Our reservation was made at 9:36 pm and we have phone records, bank statements, and email confirmations to prove it.

After trying to negotiate with the customer service representatives with both the Quality Inn and with Hotels.com for over an hour; and due to the lateness in the evening, we decided to stay. To start, I wasn't satisfied with the quality of the room. Lastly, upon the day we checked out, I noticed that I was covered in bed bug bites. I took pictures of the bites as proof of my injury. I called the Quality Inn the next business day and asked to speak with a manager to file a complaint. The manager never returned my call. I called Wednesday May 1, 2013 to follow up and find out why no one returned my call. The manager stated to me because my name was not listed on the reservation, she didn't need to call me back. I was outraged! I informed her that I was a guest in her hotel and my husband booked the reservations-not to mention an additional name isn't required when you reserved the room for two.

She snapped at me and asked my didn't my husband compain about the bed bugs if Ihad any. I explained to her that I am the one with the bed bugs and it is my complaint. She said it to be condecending and patronizing and it was not appreciated. She alleges that she had the room thoroughly inspected professionally and they found no bugs. My reply was that I felt like she was brushing me off, blaming me and disrespecting me by not being truthful. I brought to her attention, that she didn't feel I was worthy enough to call back and listen to my complaint because I wasn't on the reservation, yet she still felt compelled to have the room professionally inspected for bugs? It didn't make sense to me. She continued to blame me and brush me off with the attitude of "oh well" and insisted that the room was bug free and that they have over 120 locations that are bug free and they want to keep it that way. I assured her that I didn't have any bite marks on my body until I left that room. I asked to be compensated for what has happened and she said no. I told her I would be contacting the corporate office, and the Revdex.com to file a formal complaint. She asked for my number and said she would call back. I find that they breached their contract in providing quality service as they advertise, they failed to provide a clean room and good customer service. I am most offended by her blaming me and not being honest with me and how she handled the situation. I am covered with bed bug bites all over me. It is very uncomfortable, and painful. This experience has left me with no other choice but to file a complaint with the proper authorities. Because of this experience, I will never stay at another Quality Inn or patronize any of its other businesses again.Desired Settlement: I am requesting a full refund for not providing the quality service they advertise. I am requesting to be compensated for treatment of these bed bug bites I am suffereing with. I am also requesting a formal apology from the Quality Inn, and the Manager at the location in which my husdand and I stayed. I would like for her to apologize for her lack of customer service, her lack of concern for the situation, for being untruthful and how she handled the situation as a whole. I would like the Health Department to inspect This Quality Inn and all Quality Inn locations. I would like the Better Business Bereau to follow up with the proper reprimand albeit a heafty fine to be sure they are providing good quality service to its customers-according to their advertisement and brochures; to be sure their locations are clean, healthy and safe according to the state and government regulation standards and any other reprimand that is deemed befitting to their poor behavior.

Business

Response:

Business' Initial Response

I am in receipt of the complaint filed by a former guest of ours referenced above I am submitting my response via US Postal Service so that I may include back up documentation to the businesses response

I want to begin by apologizing for the lack of customer service this guest experience at out hotel. It is our every intention to make sure that each and everyone of our guest has an enjoyable stay while they are away from home I do not believe the hotel is responsible for the guests medical care considering the other occupant does not have any reported bites and there is only "one bed" in the room as well as the professional findings by the exterminator company

I am unable to monetarily compensate the guest for the lack of customer service she expressed in her complaint because the room was purchased through a third party vendor. I would like to discuss a discount on a future stay with us if the guest is willing.

Thank you for taking the time to review this response and I hope that an agreeable solution can be made for this situation

Consumer's Final Response

We are disappointed that the Quality Inn did not feel they are responsible for their negligence in this situation. They assumed that [redacted], the other occupant, didn't have bug bites, but he did have them. His bites were not as severe as mine and as a man he felt he could handle the discomfort a lot more than I could. At the time I filed my complaint, his bites weren't as visible; however, by the time the complaint was filed, his bites were popping up more aggressively. When he spoke to the manager, she didn't ask if he had any, but he did volunteer to tell her he has some, but not as aggressive as mine.

I conducted my own research about bug bites on a credible medical website and my findings were as follows:

Sometimes bites can show up as early as the same the day or as late as two weeks after being bitten. Regardless of [redacted] not complaining about his discomfort in my complaint is irrelevant.

This does not excuse or exclude the Quality Inn from being responsible for our bites. We were still bitten and I sent in my proof of my injuries. How do they explain that?

As far as their alleged exterminator report, the manager told us that the exterminator only comes out once per month. We requested a copy of their report the manager allegedly claimed was performed the day of my complaint, but they refused to provide us with that report.

Since the Quality Inn is heavily emphasizing the fact that they had an exterminator out, How long had it been since the exterminator been out to fumigate the place compared to the time of our stay? Remember The Quality Inn had already confirmed to us it was a month prior.

They have guest come and go constantly, how can they dismiss the fact that bed bugs could have gestated between the time they had their last extermination and the time of their previous guests before we arrived, which would explain why they think they had no bed bugs?

We do not accept their response and being satisfactory. They could have offered a partial refund and we would have been satisfied with that. we do not want a discount on their hotels because we NEVER want to stay at another Quality Inn or its affiliate. I am still recovering from those bites today. What difference does it make if we made our reservation through a third party? This third party is a vendor the Quality Inn chooses to affiliate with and uses its services to fill vacancies at a discounted rate they are having difficulty filling. Trying to disassociate itself from the third party they have partnered with, tells me they are not a good business to get in BED with-- pun intended.

To be clear, I did not ask for the Quality Inn to pay for my or our medical bills. We do not have medical bills. We asked for reimbursement on the hotel and for the ointments to treat our bites. The ointments was a modest $14.

We are not trying to get rich nor are we trying to get over. We were truly inconvenienced and feel this hotel should take responsibility for it.

We have read the reviews from other complaining customers who have also been in this same situation- emphasizing a pattern.

The Quality Inn should to take responsibility for their negligence. Instead of trying to shift the blame on me, the battered consumer. They should take a closer look at what kind of service they are rendering to their customers, and how they want to present themselves as a business.

No, we are NOT satisfied and will not accept their offer for a discount on another stay at their hotel. My offer stands. We want to be reimbursed the hotel costs and for our treatment of the bugs at $14.

Thank you.

Business' Final Response

Enclosed please find a check in the amount of $74.00 This hold cover the cost of the half of the nights stay plus the reimbursement you seek for the ointment you purchased I hope you find this satisfactory and we can put this issue to rest

If you have nay further concerns I would appreciate you contacting me directly so I may have the opportunity to resolve the issue

Review: The sub-contractor I had staying in a room at this hotel checked out on Saturday 7/13 early in the morning. My office rec'd a call from him saying that the clerk refused to give him a receipt since it was not his credit card that was used. My office manager told him not to worry about it since the clerk said they would e-mail a copy to me. A copy was never e-mailed. When my office manager called on Monday and asked for a copy of the receipt, she was told that it was e-mailed on Saturday and a copy was give to [redacted] our sub-contractor, both of which were UNTRUE. The hotel will tell you that their records show that a copy of the receipt was given to our sub-contractor and that one was e-mailed to me. My office manager wouldn't have had to call on Monday if they had done what they said they were going to do. The fact remains that our sub-contractor checked out on Saturday and not Sunday like the receipt they e-mailed to me and I am looking for the 1 day credit. They have denied me this credit as their records show incorrect information. I have toll receipts that prove my sub-contractor came home on Saturday and also the call log that shows he called my office manager on Saturday morning.Desired Settlement: We want the 1 day refund (77.60) due to me

Business

Response:

To Whom It May Concern,

As per the guest complain, I personally checked all the documentations and the electronic lock system, and I did not find any indication of the guest early checkout, since the guest never actually came to checkout at the front desk.

Also, I had already responded to the guest's orginial complain with our franchise Guest Relations in July, 2013, with the information that I am providing.

But with the management's approval and to satisfy the guest complain, I will credit the account for 1 night stay which is the discrepency for the guest. The total amount of reimbursement to the credit card will be $77.62 including taxes for 1 night.

Please get back for any further questions that you may have in concern to this matter. Thank you for your attention.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Mr. J[redacted] who is charge of finances kept charging my bank account. We spoke with the Supervisor who claims "he is always messing up", decided to refund us a total of 202.oo plus any bank charges we occured because our future checks bounced because of Mr. J[redacted]'s errors. The supervisor has our bank account statement and said she will render the situation. Tracie, is the name of the supervisor and is very willing to refund our money she promised, but this J[redacted] person is a friend of the owner and knows nothing about business is causing the problems. We also spoke to Mr. J[redacted] while we were staying at the Quality Inn who agreed at that time with Tracie to refund 202.00 total back to our account. As of now only 75.00 has been refunded and J[redacted] claims he refund us. Which he is lying again. Was a very nice place but because of this J[redacted] person we can never go back there.Desired Settlement: minus the 75.00 another 127.00 should be refunded back to us per our conversation with Tracie.

Business

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Mon, Jul 21, 2014 at 2:20 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: Tracey S[redacted] <[redacted]>

Date: Mon, Jul 21, 2014 at 2:12 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: "[email protected]" <[email protected]>

Dear [redacted],

Concerning this case, I had the [redacted]'s send me their statement from the bank. We did indeed give credit back the charge of $75. Plus $38 fee they were charged from their bank. They were indeed only charged $177.67. Nothing more. If you would like anything faxed over I can do that.

Thank You,

Tracey S[redacted]

FOM

Quality Inn

Sent from my [redacted] Phone

Review: My wife myself and our brother and sister in law have stayed here at the quality inn in mt airy nc. We have had nothing but problems with the manager and some staff. We have had to switch rooms multiple times due to black mold. An issue that the manager admitted to having in this hotel. I have had to bring my wife and brother in law to the local hospital several times. The first was when my brother couldnt get into the room in time to get his asthma meds due to the key not working. We had to go to the office 6 times to have the key cards recoded within a 24 hr period. My wife is disabled with an open air way in her neck. I had to bring her to the hospital last night due to the mold. The parking lot was also very dangerous due to black ice. I almost crashed my brother's car 5 times last night due to ice. I was traveling less than 5 mph. This morning my brother had to be rushed to the hospital via ambulance due to slipping on the ice despite us telling hotel staff about the ice several times between laat night and this morning. When I first notified staff about the hazard they were very rude to me telling me that nothing would be done till the morning. Even then nothing was done seeing as I almost fell on the ice. My brother is now having to take muscle relaxe ers and steroids to ease the pain in his back and neck. He has pulled muscles and ligaments throughout his back and neck. This is supposed to be a pet friendly hotel but staff has insulted us calling us disgusting because my 8 wk old puppy peed on the rug. We have no choice but to stay here because we were displaced from our home due to black mold. None of us are from this state. As a disabled veteran ive had to reach out to the local veterans office for assistance. The manager is very rude and told myself and my brother that his accident this morning was not his fault and wouldnt do anything about it. When my brother fell the desk staff had to beg and plead him to come to the hotel. He did not show up for over an hr later.Desired Settlement: I would like a full refund of my money and a written apology from the manager and the company. This hotel is unsafe and unsanitary. I would also like for the manager to be fired for the way we have been treated.

Business

Response:

Full refund has been issued as requested by guest.

Review: An employee was transferred to Room 210 on Sunday 6/2/13 in the facility. This room was infested with Bed Bugs. On Wednesday 6/5/13, the employee brought the matter to the attention of the general manager, Kiran. Kiran offered to move the employee ([redacted]) to another room. I called and spoke with Kiran and asked that the situation be remedied. He stated that the bed bug issue was not his fault or his problem. I suggested that the room fees be refunded as the employee had over 180 bites all over his body from the infestation. The company did offer to launder the clothes but not professionally clean the shoes, luggage, etc. They also bombed the employee's vehicle.When I asked that the room be refunded, I was told again that it was not the hotels issue because another customer would have infested the room and the hotel should not have to pay for that. I requested a supervisor and was told the only supervisor that Kiran had, "was the franchise that took his stupid money." He then gave me a 1-800-4CHoice number if I had further complaints. This is not acceptable.Desired Settlement: I believe that a refund for the stay from Sunday to Wednesday would be acceptable. I also feel that the hotel should have to professionally clean all of the employees belongings and replace any belongings that cannot be professionally cleaned as a result of the infestation and to prevent further infestion of the guests belongings.