Quality Inn

This company is sending frufdukent postcards stating WATER UPDATE "Unforunately, we've been unable to contact youPlease contact us within the next hours." They make it seem that there is something wrong with our waterThey are scam artists!!! Stay away from this company

I am writing this in response to the request I received about a complaint from Rita ***. The guest was called but there was no answer. We apologize for the issues she experiencedThe property is under renovation and is done by sectionsThe rooms that are rented are not
directly affected by renovation and the construction crew stops work at 7p.m. We have a security team that patrol the building hallways and parking lotThere is no report from security service of any disturbing activities mentioned in her complaintAlso we had several guests occupying rooms in her vicinity and none of them brought any of these issues to our attentionFront Desk staff is not allowed to issue full refunds at the time of check-out. Due to the inconveniences caused we will be issuing Rita *** a full refund. Thanks, Chandra *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Received same "Water Update" card in the mail as others reportedVery misleading, makes it sound like the local water company is trying to contact, but it's a third party water purification sales company looking to make a few bucks on people that may not understand what they receivedVery unfortunate a company needs to resort to this type of advertising- would never do business with themContractor number reports company is Atlantic Water Products - Delaware Division

To Whom It May Concern:
*** *** did stay at our hotel and brought the issues she experienced to our attention the day before her reservation endedAn offer to Ms*** was made to where she could leave the hotel entirely and receive a full refundShe stated she did not wish
to check out, so instead we offered to compensate her for the last nightMs*** chose to stay at the hotel and did receive her last night free and thanked the manager on duty for his actions
We were under the impression that Ms***'s issues with her stay at the hotel were resolved with an acceptable solution agreed upon by both parties

I paid for room along w/$deposit seemed out of ordinary,I was alone tired and knew the room would be as it was when id leave,or cleaner,next morning at 11.am I checked out as the staff looked in rm they all began yelling any and all could hear this nightmare I was experiencing,they kept my deposit ,the embarasment caused me suffering I had to go to hospital

There was no mention of a gun when the guest arrivedAlso we post the no gun policy for the safety of our staff as well as other guestsAnd as far as cancelling the reservation it was a third party reservation, we do not cancel them or change them it is our policyThe guest is responsible for
cancelling the reservation where they booked it not us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The claims that are being made against me are falseI didn't "cause a scene" the night we turned in our keysThere was no throwing of key, there was no yelling and there was no threatening of any personnel or other guest so what scene was caused? Provide the surveillance footage of me or anyone in my family causing a scene or throwing room keys at staff members. There was a bug in the room, a huge one, which we brought to the front deskIt wasn't a spider and we never claimed it to beEven the woman at the counter freaked out when she saw the bug we showed herVideo surveillance will prove that. We did not stay full nights at Quality Inn, which I have proof that my spouse paid for us to stay at the Hilton Garden Inn on September 3, because of our inconvenienceDue to Labor Day weekend, and short notice, that was the only place that had any vacanciesI have provided a receipt showing we checked in at the Hilton on the night of the 3rdHow did we stay at two different hotels on the same night and why would we? It only shows in their computer records as us staying for nights because when we went to check out on the night of the 3rd, the young lady at the counter said that she couldn't issue refunds and if she checked us out we wouldn't get the refundShe then said she would keep us checked and leave a note for the morning manager to see so she could call us and issue a refundBut that isn't what we receivedThe morning manager said only the store manager could issue a refund, emailed me my receipt and told me to wait until the next dayNext day, call back to speak to hotel manage, hotel manager has chip on her shoulder, said she would have to conduct an investigation to determine if a refund is justified, called me back hour later leaving a message on my phone telling me she's denying itShe was rude about it and sounded proudI can provide that recording if necessaryBasically, there was no thorough investigation doneDue to us not knowing their regulations, they played my family and me for fools in order to keep our money for a night we did not occupy their roomVideo surveillance will prove that. Choice hotel didn't give me a refund because they do not issue refunds but can only recommend if a refund should be issuedI never asked for a full refund, only a refund for the night we didn't stayThe Choice Hotel lady I spoke with actually agreed I should be refunded after hearing my storyShe told me that she went far as putting it in her notes to the hotel to issue me a refundBefore she submitted my dispute, she informed me that she is only recommending a refund but she can not make the hotel refund me, and it's ultimately up to the hotel manager to grant the recommendation and refundTo confirm what I am saying, you can listen to the recorded conversations between myself and Choice Hotel dispute operator about this matter. The hotel manager is the only one who doesn't agree a refund should be issued for whatever reasonThe worst part is, the hotel manager wasn't even at the hotel until day after all of this occurred but yet wants to lie on my character about something she did not witness first handIt's almost like this is being treated as some personal vendetta of hers instead of doing what's morally right in a situation like thisShe didn't even apologize once for my daughters inconvenience of laying down to a bug on her pillowWhat person, let alone a hotel manager, lacks compassion for children, has no regards for disabled veterans, lacks grammar and customer service skills and spites customers when their hotel is in the wrong? The response by Quality Inn to my Revdex.com complaint is very deceitful and non detailed because the details will bring out the truthAs non detailed because the hotel manager wasn't present at the time of the incident, therefore passing off hearsay as factsShows what type of character the person on the other end of this complain hasThis shouldn't be a "my words over yours" thingI have proof backing my claims, Quality Inn does notThis is ridiculous for $90. You want to get to the truth, check Quality Inn's surveillance tapes to see if we indeed stayed full nights, reference the date and times on the Hilton hotel receipt, listen to the the recorded Choice Hotel phone calls and the voicemail to listen to this hotel managers demeanor and intentThose will prove that whoever it is that responded to my complaint, is being dishonest and that I haven't fabricated one thing in this whole ordeal. If you are reading this because you are looking to stay at this establishment, THIS is what you have to expect when you are dissatisfied with your stayGood luck
Regards,
*** ***

To whom it may concern:
As the guest stated, she booked the only available room at the hotel which was a SMOKING DOUBLE QUEEN thru Orbitz. The guest reported the AC was not fully funcationing. Upon inspection, the front desk service representative gave them a box fan
to supplement. The temperature that week-end was high 70's to low 80's. To compensate her inconvenience, the hotel did refund to Orbitz 50% of the stay. We feel we did more than what was necessary considering we could have sold that room at a much higher rate. We think Orbitz is putting the blame on the hotel to cover their mistake in the booking. If further refund would be due this guest, the responsibility should fall on Orbitz as we are not refunding any more
If you need further information, please feel free to contact the hotel

After the guest leaves, the housekeeper reports to us if there is a smell of smoke. If she didn’t smoke, someone else in her room had to. We do not charge unless there is proof, meaning we go check the room ourselves after the housekeepers report it to us. We do not charge unless
we inspect the room ourselves to discover the smell

I decided to purchase the water system for my wife who has stage kidney failureWe bought it not only to have the bad stuff filtered out but also for the reverse osmosis alkaline waterThe salesman put on a good show for usPromised us that it would moisturize our skin and hair by doing some trick to show less suds when shaken up with the filtered waterHe told us the drinking water would be alkaline but it reads as a on the ph scaleHe also told us that we would get a finance rate of 5.99% and we ended with a 13% APR without being asked or told until our first bill cameWe are now stuck with a water system that isn't even doing what we bought it forAlso, the installers did not screw the power cord into the upside down power socket in our crawl space like they were supposed toIt had fallen out and the system wasn't even running for months before we found itThe salesman was fired right after we purchased the system from himI'm wondering if it has to do with giving promisesWe were told that we were getting a free membership to Americana shopper and organic soap websiteThey failed to mention the price of those memberships were added into the total price that we are now paying interest for I am discussed with my whole experience with this dishonest company and would like nothing but to return the entire thingThey can even keep the money they've taken from us alreadyI just want it gone!

Initial Business Response /* (1000, 13, 2016/02/12) */
Dear Mr***
First let me apologize for not responding in a timely mannerWe have contacted Mr*** and reached a to resolution to his complaintMr*** is satisfied at this time with our solutionIf you have questions
please contact me at ***
Sincerely
Natalya ***
General Manager
Initial Consumer Rebuttal /* (2000, 15, 2016/02/12) */

I've visited David's Bridal on three occasions
I went to purchase my bridal gownI made an appointment onlineWhen I arrived, I waited several minutes after my appointment (no big deal)However, throughout the appointment, we rarely saw the consultantOut of dresses, my sister helped me try on the first two, and I tried on the second without any help from the staffI was told that someone from alterations would come and speak to me at some point which didn't happenI was told that I had to purchase the dress almost immediately because it wouldn't come in until April and my wedding is in JuneI wasn't told that alterations weren't included until after I swiped my card and the dress paid for
I received a call about a week after I purchased the dress stating that my dress was in and I needed to pick it up within daysI wasn't expecting to receive it until AprilThe weather report was calling for a blizzard/bad snow storm the next day, which meant I had to drive to pick up the gown that nightWhen I arrived, the person at the front desk handed me the gown, walked me to the fitting room, and leftI didn't speak to anyone from alterations, there wasn't a consultant who asked me if the gown was even correct, and we almost walked out of the store without signing for the gownMy mother had to go find someone to ask if we needed to do anything else before leavingThat is the only reason we signed the dress out
I had to return for pricing on alterations which should have been covered when I came to the store to pick up my gownOverall, the woman I spoke with was pleasantI needed the dress hemmed, and potentially pulled inShe quoted it for originally over $for alterationsMy mother mentioned the poor experience on the first two visits (we live minutes away so it's very inconvenient to have to come back)She then decided that I didn't have to have the dress pulled init just needed to be pulled up which dropped alterations to $I spoke to the sales manager about my experienceShe told me this was a common complaintShe offered 20% off of alterations which was nice, but at this point, I'm not sure I will return because it will be another three trips
I reached out to the online customer service department who responded to my first email without really reading anythingThey reiterated what I included in my first email without any reassurance that they would at least make an attempt to see why a double/triple booking had occurred
My dress is beautifulWhen I saw the consultant, she was pleasant, but it was truly a very poor experience and I wouldn't recommend this store

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The manager states there was as smell of marijuana; once again as I have always affirmed, we do not smoke in any fashion or formI will not accept any settlement without a written apologyIf someone would bother to investigate, the manager's story is changingThis should be proof enough the claims are invalidI do not know what the manager is trying to proveAs I have always stated, a maintenance man was sent to our room to repair a TVMy wife was speaking on her cell phone and was in the restroom for privacyThe maintenance man proceeded to falsely report that eventually caused the statement the manager is perpetuating
Regards,
*** ***

I do not care that previous tenants has given a bad taste in CRI Properties INC mouth, I do not care about their personal choice, and I do not care about their issues with United States Marines
All I want is for this company to submit an application to the owners of the home to see if they will allow families to attend a homeI have a year old that needs hours supervision due to a birth defect and I don't think it's necessary to explain to this agency about my decisions on how I can best assist their needs
All I want is for whoever runs this TIER company to do what they were hire to doI want to be given an answer from the owners of the home, which when I previously met and they were okay with having my daughter's care giver living with usWe are limited to agencies in this area, every one seems to have personal preference of this matter
I'm tired of searching and I'm tired of being labeled as some irresponsible personI have a 80% disability rating and a Credit Score not because of irresponsibilities but because I have earned it with hard work and integrity

Initial Business Response /* (4000, 8, 2015/06/30) */
We contact *** over the phone last week and her refund was processed on 06-24-
The charge that we did was based on the report that we receive by the head of the housekeeping department, therefore is part of the policy of the security
deposit
We also email her and attach a copy of the receipt for her refund
Once again we apologize about her bad experience at Americas Best Value Inn
Initial Consumer Rebuttal /* (2000, 10, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because: they could not produce the envelope with my money in it prior to checking the room,they would not let me smell the room It was 11pm and we read the smoking sign which said nothing about potI would not have risked loosing$ 200. I truly believe they were covering their as cause they couldbt find my deposit envelop, why else wouldn't they let me smell the roomWe didn't even smoke outside for fear of it going in through the heater/AC unitWe had less than an 1/ of weed their is no way it could have made the room smell for two daysI think this is a set up to take peoples money

We use outside laundry service for our sheets, If they have stain on sheet our staff do not use it and it gets stored in different pileour carpet gets clean on needed basesWe put two soap in each bathroomWe have inside corridor so, I am surprise to hear that lots of wind coming through the
door at nightWe have hours front desk with each hall way monitoring with camera as well as to enter hotel you need key to come thru front doorunless someone made a mistake and knocked on the door knocks on door are not the charector of this hotel

In response to your letter, we would like to refund you in-full the amount of $for any inconveniences you had encountered with your recent stay at our facilityWe can assure you that our, standards are to offer you a satisfactory, and comfortable stayThis issue was not handled correctly when it occurred, and we are deeply sorry for the trouble we have caused youIn regards to the rooms themselves, we appreciate you bringing the problems to our attention we plan to resolve them as quickly as humanly possibleWe apologize for the delay in response to your letter, but we hope that you will give us another chance to make your next stay right

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn response to *** *** question about who I talked to about asking for bank statements about the charges, I do
not remember who I talked tooIt was a female who took my call and ask me to fax or email copies of the statements to ***@***.com with the reference number Ref* as the subject.
Sincerely,
*** ***