Quality Inn

Dear Revdex.com We have completed the replacement and rebuilding of the water treatment system as requested by Mrand Mrs*** at no charge We believe this matter has been resolved Thank you *** ***, Customer Relations

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com: We have investigated the matter addressed in this complaint by *** ***. It appears that messages were not forwarded to the proper department and therefore were inadvertently overlooked. We have issued a check today to *** *** in the amount of $as she
requested. We regret any inconvenience that was caused by this miscommunication. Thank you *** ***

Thank you again for taking time time to bring your concerns regarding the issues you faced with your room conditions to our attentionWe value your patronage and certainly want to know if you are dissatisfied in any wayPlease accept our sincere apologies for any inconvenience you
experienced during your stayWe take guest complaints here at the Quality Inn very serious!yWe strive for perfection in our hotel rooms and service,and the comfort of our guests is a top priorityI and disappointed that we were unable to speak about this directly as I never received a call back after leaving you a message in response to your email. We looked into your complaints to address the issues that you expressedAt this time, we were unable to see the room condition issues you were referencing in the roomThe health department also came and investigated your complaint and found no sign of any violationsAt this time I am unable to refund your stayI am willing to mail you a free stay voucher for you and your son for your next visit in the areaHopefully a stay on uswill give you another chance to provide you with exceptional service.Again, I want to thank you l taking the time to share your concerns with usWe look forward to serving your future lodging needsKind regards,Amanda S***

A wonderful experience, hotel staff were courteous and responsiveThey have obviously upgraded the rooms

This message is in regard to a complaint submitted to the Revdex.com about our business on 07/05/by *** ***Complaint ID *** (***).Our hotel received a letter from your office requesting contactI am contacting you to confirm the resolution of this matter as *** *** has been
contacted on 07/11/and issued a full refund for this stay in questionThe remaining credit to *** *** was issued as of 07/11/I have included a copy of her receipt confirming the above noted credit.If there are any questions please feel free to contact the hotel anytime

I am a military service member that recently bought a house with CRI Properties in Hubert, North CarolinaThe communication I received from the real estate agent was sporadic at bestIt was very difficult to contact her I even emailed her numerous times, explaining my dissatisfaction with the lack of communication She claimed to represent me, as the customer, but never guided us once in the home buying process I had to represent myself Additionally, the builder of the house that I purchased was her husband I see this as a conflict of interest and should not be allowed by any company She naturally took his side over many discrepancies inside the house The home inspection agent found multiple discrepancies in the home that still have not been corrected The real estate agent did not facilitate a smooth transition that is conducive to success for either parties She gave the builder, appliance, and cabinet workers keys to our house (after we closed) without even consulting us first The key lockbox remained on the door for weeks after we closed on the house This is not the professionalism I expect from a real estate agent from any business, let alone, one that claims to be military friendly

I would like to fax over the guest information from Choice Hotels stating their conversation with Mr***On 9/9/Choice Hotels stated that since the guest did in fact stay in the room for nights it appeared on their end he was ok with his room. Guest then accepted Choice Privileges Points as compensation for his stay instead of being issued a refundI will be faxing over this information that was processed from Choice Hotels International and Brandon *** to close out this complaintGuest states he was not compensated at all which is not trueWe will not be issuing a refund for *** ***The document includes the names of the guest relations clerks he spoke with and the date he settled the deal by taking the pointsThis information is being faxed over to the original clerk I spoke with from the Revdex.com *** ***, Complaint SpecialistRevdex.com Serving Wisconsinp: 414-847-6056f: 414-302-0355I Will also be sending another copy over the fax number which was provided in this email "(414)302-" I am sending a copy of this information back to Choice Hotels

I am a current CRI client Recently I received a new contract agreement from them regarding my property management I have been with CRI for over six years The new contract contained many new clause that our original contract did not contain, simultaneously I received a $estimate for maintenance with minimal explanation I am beginning to believe that CRI is expecting their clients to not completely read what they send, and blindly sign and accept their correspondence They provided no honest up front communication on significant changes, and that's what I expect from someone I am paying I shouldn't have to wait to challenge their motives

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please be aware the motel in question is the Quality Inn; it was previously a *** ***Also, the money has been refunded in the form of a check for $and deposited in the account from which was takenHowever, the comment on my receipt plainly stated "smoking pot in the room"I consider this defamationI have a student at *** *** and I'm a bi-vocational pastor of a Baptist churchI and my wife would enjoy a letter of apology from the manager at the Quality Inn
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I had made several complaints while I was there and each time I tried to speak with the manager he was in a meetingHe never called back nor did he refund me 10%Each time I called I was on hold and for a very long timeI did call orbitz to complain and they told me to speak with the hotelThey couldn't do anything about itYour employees fail to provide you information in regards to the issue because several complaints was made and phone callsI will get in contact with your corporate office.
Regards,
*** ***

We have owned our Rainsoft system for almost years to dateAtlantic Water has been consistent and respectful with regard to service thus far They have relocated our system twice in that time and were always courteous and pleasant to deal withThe water system itself performs well and has not required any attention other than the filter changes

Room was infested with bed bugs, we checked out, my mother had an allergic reaction to the bites had to go to doctorMgmt won't refund
My sister, mother, and I booked a room at the Quality Inn in North Charleston for two nights, Fri-Sat March 11-The room was disgusting and the beds were infested with bed bugsWe didn't even stay the full first night and *** *** the Assistant General Manager refused to refund us for the two nights bookedMy mother had an allergic reaction to the bed bug bites and went to the doctor, who confirmed they were bed bug bitesWe have multiple pictures of the bed bugs found in our beds and pictures of my mother's bitesFinally, Mr*** acknowledged there were bed bugs but only refunded payment for night ($67)I believe the cost of my mother's medical expenses ($Co-pay) should also be covered as a courtesy due to the run-around we've been given by the Quality Inn's management staff and Choice HotelsI sent Choice Hotels an email through

Underhanded, misleading and questionable marketing We received a yellow post card in the mail with the headline "WATER UPDATE" Text on postcard: "Unfortunately we've been unable to contact you Please contact us in the next hours" Why do I need to contact them? Obviously so they can try to sell me something They have no "update" about my water system at all If you can't be honest and forthright in your solicitations, how can I trust you to do business honestly? I can't

Attn: Revdex.com,As we explained to this customer when they left the poor review on our Facebook page, Pyle's Auto Sales welcomes comments from its customersBut please understand that if they're going to leave a review, we expect full honesty & disclosure on their part for the general public to see
This gentleman purchased a $1,500,car from us that had 168,miles on itHe was told each of the three times that he had been here that the vehicle was one we had taken in on trade & that it would not be run through our shop prior to saleHe was told several times that this vehicle was being sold as-is, as seen, with no warranties or guarantees at that price pointHe signed paperwork agreeing to these factsHe was also welcomed to take it to a mechanic of his own choosing prior to purchaseOur warranty company does not permit us to warranty any vehicle that sells for less than $2,and we have signs posted in our office disclosing that.Thank you,Pyle's Auto Sales***

We are in receipt of the complaint from the above mentioned guest. We had a full house that day and none of our other guests had any complaints about the hot water. If hot water was an issue, all other rooms would be affected and every guest would complain about it. Secondly, the
TV zoom is a feature in our flat screen television sets. One press of a button on the remote would quickly resolve the zoom in issue. Also, the shower curtains are washed every week so there couldn't have been mold on them. If at any time the guest had called or spoke directly with the front desk, we would have been happy to resolve any of the above problems mentioned immediately. For the inconvenience the guest had, we would like to offer them one free night's stay anytime they wish. We hope that this resolves the issue. Thank you and yours faithfully, Quality Inn & suitesGeneral Manager and Owner- *** ***

Hello there, My name is *** *** I'm current manager at Americas Best Value Inn in Merced Ca, I received a complaint for *** M ***. I'm attaching other complains that they maid and both were response, unfortunately on the towels
situation we can not refund their money because they do manage the towels on this emails that i'm attaching we offer them to stop by and look at themI do try to contact them but unfortunately they do not answered the phone. I'm also attaching another complaint that they did on another reservation and there they do get a partial refund. Please feel free to contact me if you have any question regarding this matter. Best Regards,

Made a reservation for 10/- told we arrived after 2, and that was too late, so our room was marked a no show and they took the points, then charged us $for the same nightThis is the 'Guarantee Policy" that is on the reservation confirmation received from the hotel :
Guarantee Policy
Your room will be held until 7:AM the morning following your scheduled arrival dateIf you do not arrive and do not cancel your reservation by the cancellation deadline, your credit card will be charged night's stay plus tax
Reservations may be changed or cancelled, without a charge, via one of the following methods:
From our View/Change/Cancel Reservation page
By calling our Reservations Center - in the U.Sor Canada and giving them your confirmation number
By calling the hotel directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still believe, as I've explained multiple times, that we should be compensated for our cost of dealing with the bed bugs in Room *** of the Quality Inn. Once again, while the business claims that the hotel rooms are regularly inspected and treated on a monthly basis, the evidence of bed bugs in room *** was extensiveUnder the mattress and on top of the boxed spring were casts of bed bugs and bed bug excrement indicating that the bugs had been present for some timePlease see attached photo evidenceAdditionally, while we left behind a coat and a dog bed/ blanket in the room, we also had to dispose of our clothing and shoes before we left the hotel, in order to eliminate risk of bringing the contamination into our carYes, they did offer to wash the items, but washing and drying them on high heat sufficient enough to kill any bugs or eggs would have ruined the clothing and shrunk itMy husband had dress clothes on, with dress shoes (the shoes were worth $alone), and so with all of our name brand clothing, shoes, and a purse and wallet that was on the contaminated bed and obviously could not be laundered, the total of our losses DOES equal $as a conservative estimateThey may feel the matter is closed, but staying in this contaminated room cost us $extra on our cross-country tripI do not intend to chalk that up to "travelers risk." Regards,
Regards,
*** ***

I spoke to someone this morning in regard to Quality Inn in *** *** *** over charging and taking additional paymentsOne payment Sept of $USD (CDN) and Sept $USD ($CDN) I spoke to the manager at Quality Inn who was very rude and unprofessionalVery poor customer service