VaporBeast.com

I purchased an ALkit from this online retailer several months agoThere was a confusing shipping encounter that was resolved, but I wasn't feeling great about them anymoreMonths down the line my ALhas stopped operating the way it should, and this company has not been helpful at all when it comes to deploying the warrantyI understand that they are not the manufacturer, but the manufacturer has not offered any resolutionIf you walk into a shop with a problem, they will do their best to help you resolve the issue, even if it's not something they can explicitly fix for youI would expect a fraction of the same from an online retailer, or at least some kind of friendly assistance and suggestion of how to move forward or fix the problemThey are poor at communicating, display signs of unprofessionalism through their replies (poor grammar and spelling) and it's worth noting that I was never notified via email or anything else when the support tickets I submitted were answered and immediately moved to 'closed'I will not be purchasing from their site again, because I know there are dozens of better online retailers out there

This customer was advised by our Customer Service Department that he could refuse the order to have the package returned to senderIn addition he was emailed a return shipping label so he would not have to incur shipping costs if the package has been openedWhen ordering on our
website, we clearly state before submitting the order:
"CHECK OUT ALERT: Order Processing begins shortly after you complete your purchaseTherefore, we will not be able to edit your order after it is placed, so please carefully review prior to submittingAgain, please carefully review your order details and ensure you have selected the appropriate shipping option prior to placing order."
We have apologized for the inconvenience and have advised this customer that we will refund the purchase when the unwanted item is shipped and shows updated tracking history back to us

I have purchased from this store multiple time and have never had a problemAll the products I have purchase have been authentic and as describeThey are saved in my favorites list for when ever I am looking for something newThe shipping prices are great and they always have some sort of good deals going onKeep up the good work guysBruce

I have ordered from this company oftenI ordered an item that their website said fit my Vapor ModIt came as expected however without even opening up the item I could tell that the item was not correctI returned everything in the same shipping container and again didn't open the items packaging and returned it to the address listed on their website for returns at my costThe company is only miles from my homedays later I received a VM from a representative stating that the package was returned to them for some reason and I need to call themI spoke with a representative and explained the situationShe stated that they do not accept returns for the product I ordered except for manufacture defectsI explained to her what the issue was and she said that she would look into itNo response from anyone in the company as of yet days laterThey are only a website company with no physical stores to go and try to get this issue resolvedA company that ships products only from

We have been doing business with Vaporbeast for over years nowWe never have to worry about anythingWe receive orders on time, are met with the BEST customer service and are completely and 100% satisfied customersVaporbeast is RELIABLEAlso, their staff is nothing but good, down-to-earth peopleMet them in person when we were out in California for ECC and very much enjoyed their company! Thanks again!

My name is *** *** and I would like to submit a review based on numerous interaction's with this companyTheir customer service is excellentTop notch, and I have spoke with more than different people that work in various departmentsThey have been kind helpful and professional all the way throughThis kind of service you just don't see anymoreI call it old school mannersThis is how business should be doneI give them an A+ ratingI would especially like to mention the owner, Klorissa G, and Lance H, they have all gone the extra mile for me and have gained my loyalty as a customer

My name is *** *** and I would like to submit a review based on numerous interaction's with this companyTheir customer service is excellentTop notch, and I have spoke with more than different people that work in various departmentsThey have been kind helpful and professional all the way throughThis kind of service you just don't see anymoreI call it old school mannersThis is how business should be doneI give them an A+ ratingI would especially like to mention the owner, Klorissa G, and Lance H, they have all gone the extra mile for me and have gained my loyalty as a customer

After receiving my order I unboxed my new Endura T-mod and filled the tank to let the coil primeDuring that time it dawned on me that I had ordered it in blue, but I had received a silver oneI chatted with their so-called "customer service" online (Gio S) and explained the situationHe stated they could not take it back because it was used, which I understand, but the fact remains that they made a mistake and sent me the wrong color I asked for a $refund to make up for their mistake and was told noHe said if I had not filled it they would have gladly taken it back, paying for the return shipping and shipping the new one back outI stated that all of that shipping cost would have been double what I am asking for and in the interest of making a first time customer happy please issue a creditHe failed to see the logic behind my request and continued to say "no" and I can't" and offered me a 5% off coupon code for my next purchase and rudely ended the chat That is a terrible way to do business and I will not be a repeat customer

I placed an order with this company on Friday 2/5/I qualified for free standard shipping 5-business days, and selected that methodThe following day I recieved a shipping confirmation and have been tracking my package sinceBy Wednesday 2/10/I surmised that there was a problem with the shipment as the tracking for the package still stated that my package had arrived at the San Diego postal facilityI first sent an email about this issue, asking someone to contact the postal carrier, no one emailed backI then called the customer service number the next day, and spoke with someone named *** looked up my package, told me he would not look in to it further as it had not yet been business dayHe told me to call back when business days had passedSo fast forward to this past Wednesday 2/17/I called back customer serviceFirst call, no one answered msg prompted me to leave msg, I left msg with no call backI called back again later that day and I believe t

Terrible placeOrdered from tgem for the first time and paid an additional fee so it would get here sooner because all my coils werw burnt up and I was stressing outAbout days later im wondering where the hell my order is so I call and they cancelled itThe reason for cancellation was because apparently they had sent me an email and wanted me to photo copy my drivers licence and send that to them I had no idea this was sent and now im smoking a damn cigar outside because stupid frikin vapor beast is a terribly ran websiteI spent dollars and will never be shopping online through them ever again and I strongly suggest going through a different website that isnt so darn difficult

Purchased a device that was on sale from this companyIt arrived with a defectWorked out a return for replacement and a few days later I get a call saying the device was out of stock and I was getting my money refundedHere we go a few days later and I find the same item IN STOCK at regular price (which was double what I paid) on there website Will never do business with them again!!!

I have order plenty of times from vaporbeast and I haven't yet had issue with any of my products or with with my expirence , I love that they have online chattingI've had the pleasure of speaking to shaina a couple of times and she was awesome , she new exactly what I was Looking for and more ! From my experience I give vaporbeast and A !!!

I could't even manage to get through the checkout because it "couldn't confirm my age" most other sites of this kind ask for some proof of identity like a picture of your drivers licence with some random word in the frame to guarantee its authenticity instead of doing that it refused to complete my order even when I was willing to spend double the price for the simplicity of using their siteI normally use elementvape instead only resorting to this site because they didnt have the product I needed in stock clearly choosing a site so unprofessional it would refuse legal aged adults throwing their money at them is a mistake

I have order plenty of times from vaporbeast and I haven't yet had issue with any of my products or with with my expirence , I love that they have online chattingI've had the pleasure of speaking to shaina a couple of times and she was awesome , she new exactly what I was Looking for and more ! From my experience I give vaporbeast and A !!!

After calling more than times about my packageI was told I needed to send in a ID which I didMy order was placed on t
02/02/and I bought overnight shippingIt still has yet to come to my houseI have also yet to get a call to tell me what is going on

I get weary of Vaping sitesThere's so many out there and not all are trustworthyThe part I needed was out of stock on the site I usually go through, and a quick google search later I found VaporbeastExcellent serviceAmazing shipping timeAwesome websiteI will definitely be using Vaporbeast in the future

I purchased merchandise from this company as a gift and they have not contacted me back about a delivery that never cameI ordered this package on February 6th and it was accepted by them on the 8th and still no update through tracking and no call or email backThey essentially stole from me

We have investigated the customers complaint and found that she did contact us about her product issuesWe replied to her that we would send her out a return label to return the defective merchandiseA representative was also assigned to contact her about the issues, to determine if
there may be other factors involved before sending her the return labelThe representative did not contact her, so our return department did not send the labelFurther investigation did not reveal any further contact from the customer about this issueSo we were left unaware that her issue had not been resolvedUpon receipt of this complaint, we investigated what happened, and determined our fault in not following up with herVaporBeast refunded her purchases and apologized via phone message and emailOur email correspondence is belowIn a message dated 5/14/7:00:P.MEastern Daylight Time, ***@vaporbeast.com writes:
***,
I am writing because I called and missed you in regards to the problems you were having with these two ordersWe are very sad to hear that you experienced these problems with your batteries and charger, and deeply apologize that the issue was not resolved quickly. Due to the inconvenience, will issue a refund for your entire purchaseOnce again, we do apologize, and take problems with batteries and chargers very seriouslyIf you have any questions, please feel free to contact me via phone or emailSincerely,
*** *** | Customer Service
*** *** *** *** * *** ** *** *** ***
website |map | email
From: ***
Sent: Thursday, May 14, 4:PMTo: *** ***Subject: Re: Orders and 100157366
Hello ***:
Thank you for contacting me and for the refund. I'll figure out what I need to do with the Revdex.com, my apologies for even having to open a case but I couldn't get anyone to respond to me.
I appreciate your attention and time
Best,
***

There was a hiccup with my order that could not have been avoided on VB's part, and Shaina helped me through a solution in no time at allGreat customer service and a great company!

I placed an order with this company on Friday 2/5/I qualified for free standard shipping 5-business days, and selected that methodThe following day I recieved a shipping confirmation and have been tracking my package sinceBy Wednesday 2/10/I surmised that there was a problem with the shipment as the tracking for the package still stated that my package had arrived at the San Diego postal facilityI first sent an email about this issue, asking someone to contact the postal carrier, no one emailed backI then called the customer service number the next day, and spoke with someone named *** looked up my package, told me he would not look in to it further as it had not yet been business dayHe told me to call back when business days had passedSo fast forward to this past Wednesday 2/17/I called back customer serviceFirst call, no one answered msg prompted me to leave msg, I left msg with no call backI called back again later that day and I believe t