VaporBeast.com

[redacted] I just placed a order with vapor beast for the first t time on 9/12 they had what I wanted at 1/2 the price every one else wanted and after I placed the order they were nice enough to call me and thank me and ask if I ever need help to feel free to call them no one online I talked to me like that they were very short & rude so I give them a+

We want customers to enjoy shopping at VaporBeast so this report of a disturbing experience with one of our representatives is a serious concern for us. First, let us express our deepest apologies. We want nothing more but to create positive customer experiences and we are saddened to know that we...

were not able to make this right for our customer. We also want our customer to know that our calls are monitored and recorded and therefore we will be looking further into her interactions with our CSR to determine the correct disciplinary action/s. The order in question was shipped via free shipping on Monday January 16th 2017. Our free shipping is handled by [redacted] through [redacted] Mail Innovations. Mail Innovations is a joint venture between [redacted] and the [redacted] where packages are picked up from us by [redacted] and delivered to you by the [redacted] all with one single tracking number that is trackable on www.[redacted].com. This order arrived to the shipping address provided in NJ within 6 business days (delivered on Saturday, 01/21/2017 at 2:12 P.M.). The customer unfortunately did not receive this order and while we typically do not file claims on uninsured packages as the courier will instantly deny them, we made an exception and requested a police report number that we could provide to the courier as a final attempt. We were originally contacted with a request to reship the order with expedited shipping however, after we were provided the police report number, the customer requested a refund. Due to the fact that this order was uninsured (free shipping) we were not able to give an instant refund so this order was escalated for further review on Thursday January 26th 2017. Although the claim on this order was denied (due to the shipment being uninsured), we processed a refund in full for this customer on January 27th 2017. We hope that our customer accepts our sincere apology for any unpleasantness and for not being able to process an instant refund for this order.

READ THIS. If you want crap and slow service Do Not order from here. I am extremely impressed with vaporbeast. I ordered the eleaf istick 50w later in the day, so I expected they would ship it out the next day. It was on a truck and headed to fedex in just a couple hours. They do not mess around at all. I have been looking for a place to order product and was back and forth about it, but it took me poking around for a day and I had my order the same day. And as far as the eleaf istick 50w all I can say is wow. I am more then happy about it but my wife not so much, she is tired of me gloating about the istick haha. She most definitely has more coming. So the people,customer service and product all are 5 star in my opinion. Thanks vaporbeast you are appreciated. Keep up the beast mode!

This customer was advised by our Customer Service Department that he could refuse the order to have the package returned to sender. In addition he was emailed a return shipping label so he would not have to incur shipping costs if the package has been opened.When ordering on our website, we clearly...

state before submitting the order: "CHECK OUT ALERT: Order Processing begins shortly after you complete your purchase. Therefore, we will not be able to edit your order after it is placed, so please carefully review prior to submitting.Again, please carefully review your order details and ensure you have selected the appropriate shipping option prior to placing order."We have apologized for the inconvenience and have advised this customer that we will refund the purchase when the unwanted item is shipped and shows updated tracking history back to us.

The dispute for this complaint has been addressed and resolved.
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On January 29th the customer placed an order with us  and selected Fedex Priority Overnight Shipping. Between January 30th and February 3rd, Fedex made four attempts to deliver this package, and then held the package at their Schaumburg IL facility until Feb 6th.  On Feb 10th the package was returned to us and we refunded the amount of the purchase and shipping.
 
 
 
[redacted]| Customer Service Representative
[redacted] Place #[redacted]

[redacted] sincerely apologizes for the service that this customer received. We have reviewed this complaint with the representatives involved and are in the process of retraining them in the customer service environment and procedures that are at the core of [redacted]. By way of an...

explanation rather than an excuse, there are a number of factors that can result in perceived shipping delays. This order was placed after our shipping cutoff time on a Friday evening, and was shipped out on the following day. It also arrived at our local USPS sorting facility on this same day. At this point her package was in her carrier of choices hands, as we clearly state during the checkout process. Typically we will ask a customer to allow at least seven business days for a package to arrive, as this is the amount of time the USPS requests before inquiring about packages sent via the method chosen in this case. [redacted]
In the time since her order was placed, we now post information during checkout if certain items are in an order that may cause delays, and only allow the choice of carriers that we have had positive experiences with. We have also changed our package labeling to help reduce shipping delays. There are however circumstances that are out of our control once a package has been received by the shipping carrier. We do apologize that this customer received the wrong impression of the message we were attempting to provide about the delay in shipping transit times. We are also happy to see that her order was delivered on February 24th.

In accordance with our age policy, [redacted] , we requested the customers ID in order to proceed with the order. We received the customers ID the following day and shipped the order via USPS.   On February 8th, the customer contacted us inquiring about her order, we...

apologized for the delay, refunded shipping costs and sent a replacement order via FedEx Priority Mail.  On February 10th USPS delivered the original order.   At [redacted] our goal is to deal with situations promptly and efficiently. We apologize for the delay, and reacted when the situation was brought to our attention.

This order was placed on February 7th after our shipping cutoff time and shipped on February 8th. The United States Postal Service has been routing orders with battery warning label stickers to surface transportation causing delays in shipping times. On February 20th, this order arrived to the...

customers’ local USPS office and was delivered. We have been working with the United States Postal Service to understand why these delays are happening.  We at VaporBeast.com apologize for the shipping delay by the USPS. We fulfilled our shipping obligation and fully understand this customers frustrations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I told Mr. [redacted], I will withdraw the complaint  once the refunds are made per this follow up email conversation:
"In a message dated 5/14/2015 7:22:03 P.M. Eastern Daylight Time,
t[redacted]@vaporbeast.com writes:
[redacted],
 
For future reference, we are available via phone Monday thru Friday 8am to
5pm at [redacted], or you have my email if you ever have any
questions.
 
[redacted]
[redacted] | Customer Service
"[redacted]:
 
Will do, thank you again.  As soon as it's back in my account, I'll contact
Revdex.com  :)
 
Have a great evening,
 
[redacted]"
So once those refunds are processed, I'm happy to withdraw/accept.
Regards,
[redacted]

We have investigated the customers complaint and found that she did contact us about her product issues. We replied to her that we would send her out a return label to return the defective merchandise. A representative was also assigned to contact her about the issues, to determine if there may be...

other factors involved before sending her the return label.The representative did not contact her, so our return department did not send the label.Further investigation did not reveal any further contact from the customer about this issue. So we were left unaware that her issue had not been resolved.Upon receipt of this complaint, we investigated what happened, and determined our fault in not following up with her. VaporBeast refunded her purchases and apologized via phone message and email.Our email correspondence is below.In a message dated 5/14/2015 7:00:57 P.M. Eastern Daylight Time, [redacted]@vaporbeast.com writes:[redacted],I am writing because I called and missed you in regards to the problems you were having with these two orders. We are very sad to hear that you experienced these problems with your batteries and charger, and deeply apologize that the issue was not resolved quickly.  Due to the inconvenience,  will issue a refund for your entire purchase.Once again, we do apologize, and take problems with batteries and chargers very seriously.If you have any questions, please feel free to contact me via phone or email.Sincerely,[redacted] | Customer Service[redacted] * [redacted] ** [redacted]website |map | emailFrom: [r...⇄ May 14, 2015 4:18 PMTo: [redacted]Subject: Re: Orders 100155881 and 100157366 Hello [redacted]: Thank you for contacting me and for the refund.  I'll figure out what I need to do with the Revdex.com, my apologies for even having to open a case but I couldn't get anyone to respond to me.  I appreciate your attention and time. Best,[redacted]

While on vacation to the Midwest, I broke the glass of my Baby Beast tank during disassembly / cleaning and hadn't a replacement on-hand. My usual vendor takes about 4 days for delivery outside of California so I thought I'd give VaporBeast a shot since they offer 2-day shipping.

After registering and ordering, I promptly received an email confirmation for the order and was told therein that the order was being processed. 24 hours later, I received another email, this time from sender "Cito Hitson", VaporBeast's go-to age verification contractor, informing me that I would need to submit to age verification and that my order would be placed on hold for 5 days pending cancellation or receipt of my returned verification requirements, whichever came first.

I immediately signed what needed to be signed and sent what needed to be sent. Another 24 hours later, VaporBeast resent the same email confirmation they had 2 days prior, letting me know that the order was being processed. At this point, they're already past the shipping deadline I paid for. I was provided with a UPS tracking number that UPS never acknowledged.

By the next day, I called VaporBeast customer service to inquire about the order. The representative seemed concerned and informed me that the order would be sent before end of business day and that I would receive a call-back to discuss reimbursement of shipping costs due to the delay. There was never a call-back and not even so much as an email confirmation that I had made contact.

By the next day, now four days in on what was supposed to be a 2-day order, I called customer service once again to inquire. At this point, even the new representative was at a loss for explanation though, this time, shipping costs were reimbursed. At this point, I'm telling the representative to either see what can be done to expedite the order or simply cancel it as I'm looking to replace this glass immediately.

On the fifth and final day, I received an email from the 2nd representative informing me that, not only had the order never left the facility, it had been "sent" three times with three different UPS tracking numbers. The representative apologized and, rather than prolong the suffering, also canceled the order and granted a full refund.

So, my experience with VaporBeast has been as such: they've failed to deliver on orders 100% of the time, they've failed to inform that age verification was going to be an issue (this is implied as a possible on their site but confirmation at the time of purchase would be nice to expedite the pointless process) and they've failed miserably at customer service 50% of the time. The 2 stars go to representative Lance exclusively for his actual professionalism and swift work at killing this VaporBeast of a shipping nightmare.

I've gone back to my usual vendor. They may be a little slow in the shipping department but at least they DO have a shipping department that operates like a shipping department. At the end of the day, I can only speculate that the difference between most vape supply outlets that get it right and VaporBeast is that VaporBeast is a subsidiary of a cigarette manufacturer whereas the others are vape supply outlets through-and-through.

Review: I purchased an item through their website last November. The vaporizer did not have a wattage adjustment and was too strong. They told me to return it and I did. They received the item (signed by [redacted] in Reception) via UPS and signed for it on 11/25. They put me off for a week saying they need to find the item. Then they gave me a store credit because they couldn't find the item. I want a refund. The last correspondence I got from Vapor Beast was on 12/31/15 from [redacted] saying that she requested a refund from her manager but have not received a reply and it's been another month.Desired Settlement: I just want a refund back to my credit card.

Business

Response:

The customer’s return was located and her card refunded. At VaporBeast.com our goal is to deal with situations promptly and efficiently. We sincerely apologize for the delay, as there was a miscommunication about the status of her returned order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased merchandise from this company as a gift and they have not contacted me back about a delivery that never came. I ordered this package on February 6th and it was accepted by them on the 8th and still no update through tracking and no call or email back. They essentially stole from me.Desired Settlement: I would like this company looked into, prosecuted and I would like a refund of my lost funds.

Business

Response:

This order was placed on February 7th after our shipping cutoff time and shipped on February 8th. The United States Postal Service has been routing orders with battery warning label stickers to surface transportation causing delays in shipping times. On February 20th, this order arrived to the customers’ local USPS office and was delivered. We have been working with the United States Postal Service to understand why these delays are happening. We at VaporBeast.com apologize for the shipping delay by the USPS. We fulfilled our shipping obligation and fully understand this customers frustrations.

Review: After calling more than 4 times about my package. I was told I needed to send in a ID which I did. My order was placed on t

02/02/16 and I bought overnight shipping. It still has yet to come to my house. I have also yet to get a call to tell me what is going on.Desired Settlement: Refund or delivery of my package.

Business

Response:

In accordance with our age policy, [redacted] , we requested the customers ID in order to proceed with the order. We received the customers ID the following day and shipped the order via USPS. On February 8th, the customer contacted us inquiring about her order, we apologized for the delay, refunded shipping costs and sent a replacement order via FedEx Priority Mail. On February 10th USPS delivered the original order. At [redacted] our goal is to deal with situations promptly and efficiently. We apologize for the delay, and reacted when the situation was brought to our attention.

READ THIS. If you want crap and slow service Do Not order from here. I am extremely impressed with vaporbeast. I ordered the eleaf istick 50w later in the day, so I expected they would ship it out the next day. It was on a truck and headed to fedex in just a couple hours. They do not mess around at all. I have been looking for a place to order product and was back and forth about it, but it took me poking around for a day and I had my order the same day. And as far as the eleaf istick 50w all I can say is wow. I am more then happy about it but my wife not so much, she is tired of me gloating about the istick haha. She most definitely has more coming. So the people,customer service and product all are 5 star in my opinion. Thanks vaporbeast you are appreciated. Keep up the beast mode!

This is the first and only site to ask me for my age. After about a week of no shipping confirmation email, I decided to sift through my junk email. Lo and behold, I found an email from one of their employees (not the site, but loosely attached), and it asked me for a cell phone picture of a hand-written note and my drivers license. Finally, the items ship TWO BUISNESS DAYS after I sent the stupid picture. Of course, they took my money right away. There are several ways they can verify age without making their customers jump through hoops. I'm not awarding a 0/10 solely because they didn't insult my mother on top of all the [redacted] service. 1/10

P.S. - Who doesn't send tracking info with shipping confirmations? Seriously VaporBeast? You guys are like VaporToddlers.

Review: I placed 2 orders with Vapor Beast...one for a mod, tank and batteries (overnight shipping..did not come overnight but that's ok..I think it was on a friday that I placed that one) and the other for a battery charger, also overnight and that didn't come overnight either. The mod got hot after pressing the button just for a second and sparked. Adjusted the pin, same exact thing. Contacted vapor beast twice via their website. No response. Put the batteries on the charger, only one side charged. Tried mod again same thing. Waited a couple weeks for replies via vapor beast, nothing. Charger cord melted. Threw the whole dang thing out. Pretty pricey investment in a company that doesn't seem to care much for their customers. Glad the product didn't cause any house damage.Desired Settlement: I think the business should refund and send email of apology, at minimum.

Business

Response:

We have investigated the customers complaint and found that she did contact us about her product issues. We replied to her that we would send her out a return label to return the defective merchandise. A representative was also assigned to contact her about the issues, to determine if there may be other factors involved before sending her the return label.

Review: I placed an order with this company on Friday 2/5/16. I qualified for free standard shipping 5-7 business days, and selected that method. The following day I recieved a shipping confirmation and have been tracking my package since. By Wednesday 2/10/15 I surmised that there was a problem with the shipment as the tracking for the package still stated that my package had arrived at the San Diego postal facility. I first sent an email about this issue, asking someone to contact the postal carrier, no one emailed back. I then called the customer service number the next day, and spoke with someone named [redacted] looked up my package, told me he would not look in to it further as it had not yet been 7 business day. He told me to call back when 7 business days had passed. So fast forward to this past Wednesday 2/17/16 . I called back customer service. First call, no one answered msg prompted me to leave msg, I left msg with no call back. I called back again later that day and I believe the man I spoke with this time was named [redacted] looked up my package( which to this day remains in San Diego post facility) it was in San Diego, and [redacted] now tells me that he refuses to contact the post carrier on my behalf. Told me that there has been a problem with their postal carriers and that " they are working on the issues and that it should be resolved by March". He then told me to wait yet another week to call back, and that if I did not receive my package by 2/25/16 that I should call back on that date, and only then will they try to rectify the situation.. I was now infuriated. I asked him, " if you are all aware that there is a problem with standard shipping at this time, why is there not a banner that pops up when u select free standard shipping notifying customers that there may be a great delay in delivery due to issues with the post office". His rebuttal to my question was " well not every package has this problem".. I told him that was not an acceptable answer..Desired Settlement: I would like a new package to be sent to me overnight for all of this going around in circles, no charge to me of course. I don't not feel that I should have to wait till Thursday of this week for this situation to be looked in to further, my package is clearly lost. I would like an apology for the shoddy customer service, and feel that they need to put a msg up warning customers of the issues that they are having with free standard shipping. It is unthinkable that a buisness knows about a problem, and continues to offer standard shipping 5-7 business days, knowing that it's very likely that it will take over 15 business days, if the package ever even arrives, without warning customers of potential problems with delivery. I'm very unhappy right now. I have no plans on ever ordering for this site again.

Business

Response:

[redacted] sincerely apologizes for the service that this customer received. We have reviewed this complaint with the representatives involved and are in the process of retraining them in the customer service environment and procedures that are at the core of [redacted]. By way of an explanation rather than an excuse, there are a number of factors that can result in perceived shipping delays. This order was placed after our shipping cutoff time on a Friday evening, and was shipped out on the following day. It also arrived at our local USPS sorting facility on this same day. At this point her package was in her carrier of choices hands, as we clearly state during the checkout process. Typically we will ask a customer to allow at least seven business days for a package to arrive, as this is the amount of time the USPS requests before inquiring about packages sent via the method chosen in this case. [redacted]

In the time since her order was placed, we now post information during checkout if certain items are in an order that may cause delays, and only allow the choice of carriers that we have had positive experiences with. We have also changed our package labeling to help reduce shipping delays. There are however circumstances that are out of our control once a package has been received by the shipping carrier. We do apologize that this customer received the wrong impression of the message we were attempting to provide about the delay in shipping transit times. We are also happy to see that her order was delivered on February 24th.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would just like to note that it took 21 days for delivery, and by the time of my second call that more than 7 business days had passed, so it's not as though I was calling for no reason, and that I was just being a pain. The initial phone call that was made prior to 7 buisness days, was maybe early, but warranted as my package sat in that facility for more that 2 wks without moving. I also don't feel it should be the customers responsibility to call usps when there is an issue. I paid you for a service/product and you should provide the support is there is an issue. I can't imagine that in my line of business, that I could get away wit basically saying" well I shipped it, so not my problem". I appreciate the measures being taken by the business to try to prevent this from happening again in the future. The item came in good condition and has been function well so far, so at least that's a plus.

Regards,

Review: I ordered the incorrect color on an item and I litereally called 2 minutes after I placed the order to change the color or cancel the order and was told that even though it wont ship for 3 days and they've already charged me that are unable to cancel or change my order. Now I'm stuck waiting to receive the unwanted item and paying return shipping for an order and restocking fees for an item I didn't want. Please help!Desired Settlement: I want a refund for my order.

Business

Response:

This customer was advised by our Customer Service Department that he could refuse the order to have the package returned to sender. In addition he was emailed a return shipping label so he would not have to incur shipping costs if the package has been opened.

Review: I placed an order with this company. December 29. I haven't received it as of yet. I paid for two day shipping. I was told several time new order would be over nighted. If other order arrives send that back. Today supervisor tells me they can't help me. Problem in warehouse and nothing is shipped. Do to this matter is has hurt my business. Badly. I had to close doors until I figured out another wholesaler and find money. This is a small company that depended on vaporbeast.Desired Settlement: I want full refund. If I don't. I will take this matter to court. This company has put my company is a very bad financial issues. When one company depends another . The only company takes no ey and bs people for over week and don't do what they say. Should be held responsible. I have lost many business deals do to this matter

Consumer

Response:

I have resolved this matter already. In contacted someone to let them know vaporbeast took care of it.