Velocity Fulfillment

Thank you for your inquiry,Here are the details of your dispute that is in error: on 2/you sent us a fax cover sheet and all pages following were blank, on 2/you sent us a fax cover sheet and all pages following were blank. We can only surmise that you were sending in the sheets
facing the wrong way. Also you left off the part where if you were having difficulty using your fax machine you also had the option of mailing your documents to us. We receive faxes all day and the fax number, we can assure you, is correct. The difficulty seems to have been on your end.Lastly on 2/we received yet another fax from you and we did receive it with the correct side of the pages however the information you sent us was for a promotional offer that ended a year ago on 12/6/2014. Your purchase was made on 11/29/2015, a year after the promotional offer you submitted for had actually ended. We have scanned images attached to this response to show you what you sent us just in case you have difficulty finding what you had sent us and the form was filled out by you.We did however decide to pay you for your submission as a token of good faith and for purchasing a productWe do ask however that before you make statements of an offer being a “scam” that you review your own actions prior. It is your responsibility to provide the proper information per the terms and conditions of the offer in order to qualify for a promotional offer. If you do not provide the proper documentation then there is nothing that we can do to assist you until you do.Your tracking id for your $reward is *** once the amount is approved it will be mailed to you in approximately weeks assuming the address you provided is current.Thank you and have a good day

Revdex.com and Velocity Cx:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me I appreciate the response and explanation from the business Please consider this complaint resolved
Regards,
*** ***

Velocity is the third party processor that documents your submission and provides that information to the Sponsor of the offer for them to make a determination if you met the terms of the offer to qualify.We would like to assist you in your claim however we do need proof of your purchase
If you see the attachments you will find what you enclosed in your letterWe pulled your actual submission for review and it consists of the rebate form where you filled in your name and address and it identified the offer that you were submitting for which is the entry form you are referring to This is where we retrieved the information to know what the offer was that you were attempting to qualify for.and to enter you as a submision for the offerOn this form that you refer to, step number states that YOU MUST provide the original UPC code from the product packaging This is the Bar code that identifies the specific product that you purchased and has to be cut from the box and submitted along with your entry form and receipt This is what you failed to provide and we sent you a letter asking you for the UPC in order to qualify for the rebate.Part of the terms and conditions that are required is that the original UPC is provided from the packaging in order to qualify.Since you failed to provide the UPC, the claim was placed on hold and you were sent a notification to provide the UPC We are not referring to the form that you provided we specifically need the UPC from the packaging that the item came in Which is a bar code on the packaging. There is still time to qualify for the rebate all we need you to do is provide the UPC and meet the terms of the offer.Once you have provided the UPC, you will then qualify for the offer but at this time you have failed to provide all of the proofs of purchase to qualify per the terms and conditions of the offer.Please provide us with the required documentation at your earliest convenience so that we may assist you further.Thank You and have a good day

Hello, we have researched your request and have gotten approval to issue the additional $despite the UPCs provided not being entirely legible. A check in the amount of $is being mailed to you to the following address: *** *** *** *** *** *** ** ***.
The check number is *** and your new tracking id is *** Thank you for your patience and have a good day

Hello,I reject the response because I have ongoing rebate runaround problems with Velocity.Although I have finally received the remaining portion of my Newegg rebate (with no apology or explanation why they failed to correctly pay my rebate in the first place), I have another rebate from Fry's Electronics for Enermax products which was never fulfilledI submitted the rebates 12/16/2016, 10-week turnaround which would be 2/24-3/10, it's now 4/and I have not received any rebates or confirmation of the rebates from the tracking website (*** is the number).On three occasions over the past weeks I spoke with a Jennifer on the hotline who promised to call me back and never didThree strikes, you're outPlease respond through Revdex.com and explain yourself

Unfortunately although you state you have an image of the UPC it was not included in what you submitted. All submissions and their contents are scanned as they are received and we provided you those images in our last response to you.We would like to once again reiterate to you that we can only process what you send and it is up to the sponsor of the offer as to what to do regarding your complaint and has nothing to do with Velocity. In order to be valid, once again, you must actually submit the required documents for approval by the sponsor of the offer.We can appreciate your frustration however we do not determine the terms and conditions of an offer nor do we provide the payment on submitted claims for a reward. The sponsor of the offer has the final say. If you do in fact have the required UPC that you failed to submit, perhaps you can attached it to this response and we would be happy to appeal to the sponsor of the offer and try to assist you if we can. Thanks you

Per the terms and conditions of the offer that you chose to participate in, it allows for up to weeks for an approximation of when to expect your reward. You were provided a full disclosure of this when you chose to participate in the offer. Participation in these offers is voluntary by you, If you no longer wish to participate and receive your reward please let us know and we will advise the sponsor of the offer.Attached you will find the terms and conditions of the offer that you chose to participate in. Please review the terms and conditions of the offer for your reward, we have highlighted specific wording within the terms and conditions to assist you. The sponsor of the offer has the right to change modify or discontinue the offer at it's discretion. By you choosing to fill out the form and participate in reward offer you also agreed to the terms and conditions of the offer. Again, This complaint is not with Velocity, The sponsor of the offer determines the timing of when they approve a submission and payment of any reward. Thank you and have a good day

The address you have is correct and I will confirm it below Yes I was upset and expressed that in my last phone call but will be more then happy to send you the tapes if you would like. At no point in any of my previous phone calls has anyone said that a check was issued in July and in November and a stop payment was issued. Once I receive a tracking number I will consider this issue resolved but I would love to forward you the tapes I have because I feel you have a very different perception of what transpired then what actually did. In order for your staff and company to understand how I was treated it may be of great significance to listen to them. My address confirmation is as follows:*** ***, *** *** *** *** ** ***

HelloWe are working with the sponsor of the offer to see if they will make an exception to your submission. Your checks that were received have expired, could you please send those checks to us to initiate a replacement? We did not receive them back as non-deliverable and both
checks were sent to the address that is provided as part of your Revdex.com complaint.Thank you

Hello, Velocity is merely the data processor for your submission andyour submission is in process and must be approved and paid by the sponsor of the offer.Please note, per the attached form for the offer you have participated in, that it specifically states that processing time will take from
to weeks time. Your mail in was received less than weeks ago and is within the time period that you were advise of per the terms and conditions of the offer.Thank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The materials provided on the invoice from the company are sufficient information to process the rebate. The other side of the cardboard rebate form has the UPC code that they are requesting in my recollection. At any rate, the receipt provides an item number and description of the item which is comparable to a UPC code. Their refusal to complete the process and send the rebate is not warranted.
Regards,[redacted]

Hello and thank you for your inquiry.Your original $50 check was mailed to you at [redacted] [redacted], on 8/19/15, check number [redacted] From your inquiry to our customer service center you told us that your check was not received and we sent a replacement check to the same address...

on 10/13/15, check number [redacted]  We have now sent yet another replacement check to you, check number [redacted] The original check numbers referenced above will have a stop pay placed on them.  We have sent this second replacement check via USPS priority mail with tracking and you should be receiving in the next 3 to 5 business days.Unfortunately we cannot control the delivery reliability of the US Postal Service but if you are having issues with delivery please contact your local USPS representative.Thank you for your patience and have a great day

Hello and thank you for your inquiry.Your original $20 check was mailed to you at [redacted], [redacted], **  [redacted], on 7/14/15, check number [redacted]. From your inquiry to our customer service center on 8/25 you told us that your check was not received and we have requested approval...

for a replacement check to be sent to you. The original check number referenced above will have a stop pay placed on it.  Your new tracking number for the replacement check request is [redacted].Unfortunately we cannot control the delivery reliability of the US Postal Service but if you are having issues with delivery please contact your local USPS representativeThank you for your patience and have a great day

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, your original rebate reward was mailed to you on 4/5/16. And we spoke to you on 3/21/16 with your inquiry to advise that your $30 reward had been approved by the sponsor of the offer and was being mailed to you.  We had not heard from you until 6/15 with your complaint about not...

receiving your reward.  We found your original submission and the purchase date that you state on your complaint is incorrect.  We have gotten approval from the sponsor to replace your original check, number 19601, in the amount of $30.  A stop payment has been placed on this check and a new check has been mailed to the following address: [redacted] [redacted], check number [redacted] in the amount of $30. Thank you for your patience and have a good day

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello and thank you for your inquiry Travis L**.  We reviewed your record and see that on 3/3, after the time in which you filed this complaint; you were able to provide the proper UPC from the actual packaging.  The UPC removed from the box is a requirement from the sponsor of the offer...

in order to qualify for the offer.  The sponsor does not accept the UPC number that is printed on the receipt or the packing slip due to their return policies.  Since you have provided the proper UPC for your purchase we have reprocessed your submission as now valid for the offer.  Your new tracking id is [redacted].Contrary to what you stated in your complaint, this is not an attempt by anyone to find ways to not give you your rebate reward money.  Velocity, as was already mentioned, processes what you submit, we do not determine the requirements to qualify.  You simply need to follow the specific instructions and submit what is required in order to show proper proofs of your purchase.  If you fail to do so then you simply do not qualify and you are provided an opportunity to correct your error and re-qualify.  A UPC removed from the box and submitted as part of the proof of purchase requirements is a very common requirement on rebate reward programs.Since Velocity is merely the processor of your submission, final issuance of your reward is determined by the sponsor of the offer. Please allow 4 to 6 weeks to receive your reward. Thank you

Hello and thank you for your Inquiry,  we did get approval for the issuance of your rebate reward from our sponsor,  Thank you for sending the rebate receipt which is required for qualifying for the offer.  Your reward has been mailed on 5/6/16 to the address provided: [redacted]...

[redacted] in the amount of $35.  The check  number is[redacted], and your new reference number is [redacted] We appreciate your patience while resubmitting your reward request with the receipt requirement. Have a good day

No it hasn't been paid, per their website, and it doesn't take two months to process a rebate, except for scam rebate companies. The FTC said 4 weeks is reasonable. I allowed 8.

Hello, We received a call from you on 4/23 and during that call it was explained to you that the [redacted] store where you purchased your item had placed their own Barcode over the required Manufacturer bar code and therefore it was not recognized as valid for the offer.  We then...

explained that we confirmed the product purchase barcode through [redacted] and the manufacturer and have issued your rebate reward to receive approval and send to you.    Your reward has been approved and is being sent to your address provided:  [redacted],  [redacted], **  [redacted].  The check number is [redacted] in the amount of $30.  Please allow 7 to 10 business days for delivery by the [redacted].Thank you for your patience.