Velocity Fulfillment

Hello and thank you for your inquiry, We referenced your submissions through our online status tracking portal and it shows your submission for offer [redacted] for the $20 Visa rebate card is tracking number [redacted] and for offer [redacted] for the $15 Visa Rebate card is 2[redacted]  ...

Your Revdex.com write up stated a check however the terms of these offers are for you to receive a Visa prepaid card.  We have no record of you calling in to our customer service number where we would have easily been able to assist you with getting your rebate cards reissued through Visa.  We will take your information and reference the cards to see if there has been any activity on the cards and if there has been no activity we will reissue the cards to you at the address you have provided:  [redacted]. If you have any further questions or need further assistance please contact us at our toll free customer service number: 1[redacted]
*Thank you for your patience and have a good day.

Hello,Was originally invalid for no UPC. consumer Provided UPC and was resubmitted on 1/22. Submission was approved upon proper UPC being provided by consumer  and a rebate reward check was approved by the sponsor on 3/16. Check  mailed 3/20 and was cashed on 4/10....

Check # [redacted].Consumer has received and cashed the reward check.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I thank you for the information  the information received - in fact this was helpful in resolving the issue.  I believe the wrong information was sent in error to the rebate processor.As stated the correct UPC was sent.  However the incorrect invoice & rebate form was sent to the rebate processor.  As a courtesy I have attached the required documentation (rebate T&C and invoice) for reprocessing / re-submission.
Regards,
[redacted]

Thank you for taking initiative to resolve this issue. But the case is that I NEVER received the checks so I can not return them. You can check your system, those checks never got cleared. Kaspersky confirmed that the two checks never cleared. Please re-issue the two $35 checks based on these facts.

Hello,   Please note that the reason you did not receive the first check was because you failed to provide the Apt # that was provided on this complaint.  See the attached image of the  reward submission form you submitted that accompanies this response as it is missing the apt...

#.  When you mailed in for the reward it is important that you provide your complete address if you wish to participate.  We have received approval from the sponsor to provide you a replacement reward check for $15.  It is check number [redacted] and is being sent to the address that is on your record which is as follows: [redacted], [redacted].  This is the second reward check that has been sent to this address.  Please keep a close watch on your mail as this will be the last exception to mail to this address for this promotional offer.    Thank you

Hello We researched your submission for your reward,  on 6/15/16 you were mailed a reward in the  amount of $40, check number [redacted].  The reward was mailed to the following address:  [redacted].  This as the address that was...

provided by you on the documents that you submitted.  It appears that from the address that you provided on this complaint that you may have moved since the address is now: [redacted].  This may account for the reason that you did not receive your reward.  We will initiate a replacement reward to you in the amount of $40 and it will be mailed to the following address that you provided in this complaint: [redacted]. Thank you for your patience

Hello and thank you for your added inquiry,The mailing date you refer to in our system is dependent upon factors that fall outside of your specific grievance.  The mailing date is populated in our system and updated when approval is attained by the sponsor for distribution of the consumer reward, once approval is attained payments are then processed and mailed and the date is updated once we have documentation from the [redacted].  Since your $5 reward was tied to a complaint by you through the Revdex.com on Velocity and not the sponsor of the offer, Velocity went ahead and acted on our own behalf to send your reward in order to address your complaint so that we can close the issue promptly.  Velocity takes their Revdex.com rating very seriously and as a third party processor we are often erroneously blamed in a consumer complaint that is reliant upon the sponsor of the offer to act.  We apologize for any inconvenience and we have already provided information to you in reference to the reward payment that has been sent to the address provided.  Velocity always responds promptly to all Revdex.com complaints that are specifically put to Velocity even though the complaint is not the fault of Velocity; we feel it is important to satisfy the complaint promptly on behalf of Velocity and the sponsor’s customer.Thank you for your patience and have a good day

Hello, We have researched your consumer record and you were issued a check back in the Jun/July 2015 time frame, check number [redacted] in the amount of $40, which you contacted us and said you did not receive and a replacement check was again issued to you in November 2015 , check number 10112, to the...

following address: [redacted], [redacted]  [redacted]We received a call from you on 1/20/2016 and from the call notes it appears you were a bit contentious with the agent and were advised during the call.From your inquiry to our customer service center you told us that your check from November 2015 was not received and we would like for you to verify your address by response to this Revdex.com inquiry.  We will send yet another replacement check to you. The original check numbers referenced above will have a stop pay placed on them.  We will send this third replacement check via USPS priority mail with tracking and you should be receiving in next 3 to 5 business days after you have confirmed your address.Unfortunately we cannot control the delivery reliability of the US Postal Service but if you are having issues with delivery please contact your local USPS representative. Thank you for your patience and have a great day

Hello and thank you for your inquiry, the original check you received, number [redacted], in the amount of $24, was cashed on 2-28-17.  We did receive a fax from you  on 2/27 however the fax received was not legible to read the UPC that was needed for the additional $9.  The second fax...

you sent, we were able to read and process and we mailed you check on 4/12, number 12546, in the amount of $9 for your purchase of the [redacted] External Enclosure,  We see that that check was cashed on 4-18-17.You have received your reward payments that you refer to in this complaint. We apologize for any inconvenience however we must validate each and every purchase in order to fulfill the reward.  We thank you for your patience and have a good day.

HelloAs is always the case, without the proper documents to validate against, a submission claim will be denied using the information that was provided and mailed by the consumer.  We have taken the additional and correct forms that you have included in your response and resubmitted them for validation and approval.  As a process provider to [redacted], once we have the approval from [redacted], who is the sponsor of the offer, we will issue a payment to you for the validated claim.  Please allow 4 to 6 weeks for your claim to be processed  and to receive payments with the new information that you have provided.Thank you for your patience and have a great day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 Note: I believe I found the original debit Visa card that this business uses to issue the rebates for CBs and CB microphones from Loves Travel Centers and other truck stops. The problem is that it does not identify itself as being a card sent as the rebate for the CB and microphone and the amount preloaded on it. The only name at the top said DAS Rebate!! This company needs to be more clear and include a letter with the Card explaining that this is how it issues rebates. I was clearly expecting a cash rebate in the form of a check that I could deposit into my checking account. I'm not sure if I can use the debit card to pay for my utility bills over the phone, etc.  It said in the letter card attached no ATM or CASH access! I can't even use this card for a gasoline purchase at the pump. I will attempt to use the new card they issue inside a filling station. When I realized they issue the rebate via a prepaid credit card I looked through my junk mail and found it.  But evidently it can no longer be activated. So I will wait for them to send out a replacement card. The card I found said it only contained $20. So apparently two cards were mailed to me. the other one must have been discarded as a credit card offer! I hope they issue one card with the full amount, but if two cards are sent I will use both to purchase gasoline inside the filling station for the amount on each card.

Please be advised that your rebate has paid per the terms and conditions of the sponsor’s offer and will be in the form of a Visa/MasterCard paid in the amount of $25.   Also per the terms and conditions of the offer it specifically states to allow 8 to 10 weeks for processing once we...

receive your submission.  Your prepaid Card has been mailed by MasterCard and you should be receiving any day.  The card was mailed to 176 Bartholomew St. Peabody, MA  01960.   We will be tracking its delivery to you. Also, as we have stated to you before, Velocity is merely the processor of the claims, the sponsor of the offer must release authorization and issue payments on the claims.  Velocity does not control the timing of the approval of your claim by the sponsor.  However your claim is still within the processing time stated on the terms and conditions of the offer. To reiterate on your other comment where you stated that this is a repeated problem, if you would reference your prior complaint back in May of 2014 where you stated that your submissions were submitted completely and timely…   Please recall that on that complaint there were two offers where on one you did not comply with the terms and conditions on the postmark date requirement and on the other you provided the wrong information and the wrong product UPC for the offer you sent in for.  You were also provided all of the documentation to support the fact that your receipt of the rebate was hindered by your noncompliance with the terms and conditions of the offers.    Again, Velocity is not the sponsor of the offers and did not sell these products to Mr. [redacted].  Mr. [redacted] purchased these items from the respective sponsors of the offer and they provide specific terms and conditions that are necessary in order to qualify for the offer and determine the payment on the offer.  Terms and conditions include providing the expectation for approximately when you will receive your claim if it is found to be valid

Hello,We have completed a review of [redacted] actual submission material and hiscomplaint.  Attached you will find thepromotion terms and conditions that coincide with the offer for the time periodof his purchase and the UPC proof that he submitted.As highlighted on the attachment, the...

terms and conditionsspecifically state that the purchase must be made between 9/1/2014 and9/11/2014, and the submission must be postmarked no later than 10/11/2014. Attached is the receipt that [redacted] provided as well as the envelope thatit arrived in which shows a postmark date of 10/18/2014.  The postmark is clearly outside of therequired postmark per the terms and conditions of the offer as shown on theface of the envelope. The postmark is stamped by the [redacted] at thetime they received the envelope from [redacted].  [redacted]also provided the UPC that was proper for the item that he stated to havepurchased.On 11/8/2014 a notification was mailed to [redacted]advising him that his submission did not qualify due to late postmark.Please note that we can only process what we receive by theconsumer and postmark dates are provided by the [redacted] and are accurate to theday the [redacted] receives the envelope for mailing. This submission was disqualified due to postmark however there isanother error on the submission.  [redacted] provided an invalid copy of the sales receipt as the item on the salesreceipt is not the proper receipt for the promotional offer he is claiming.The promotional offer is for [redacted] 3.0 user, 1 year.  The receipt provided by [redacted] shows thepurchase of three [redacted] USB cables which is not the correct product purchasedto be valid for the offer.Unfortunately, the errors in compliance with the terms andconditions of the offer by [redacted] disqualify him for the offer andtherefore this Revdex.com complaint is not valid and the offer has expired.  If we can be of any further assistance we arehappy to help.Thank you

Hello and thank you for your inquiry,The two offers that you are referring to are promotional offers from [redacted]  [redacted] is the sponsor of the offers and on the rebate offer you were directed to the [redacted] rebate submission site: www.Kaspersky.rebateaccessIt was at this web...

address that you registered for your rebate and sent the corresponding registration document along with the other required documentation for your purchases to us for processing.The rebate offer also instructed you to go to [redacted] to check on the status of your rebate with [redacted] at any time.You were attempting to check on your [redacted] offer at the Newegg sponsored rebate site which is why you were having difficulty since [redacted] is not the sponsor of the offer,  they are only the retailer and this was a manufacturer sponsored offer ([redacted] being the manufacturer)  As it was detailed out on the rebate offer for itself.Also the rebate offer states to allow 8 to 10 weeks for the processing of your submission.  You mailed your submission on 12/8/15 per the postmark dates on your envelopes.  As of this specific time it has been 6.5 weeks.Fortunately your rebates have been processed ahead of schedule and your two rebates have been mailed to you and you should be receiving very soon depending upon the USPS mail delivery times in your area.Your checks are as follows:Check number [redacted], offer [redacted] amount is $40, tracking number [redacted]Check number [redacted], offer [redacted], amount is $50, tracking number [redacted]Also attached are the original offer forms with the instructions for each offer as it was provided to you when you registered for the offers that details what was stated above.The address that the checks have mailed to is: [redacted]  [redacted]Thank you for your patience and have a good day

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello and thank you for your inquiry, Please note that your reward was sent to you on 3/08/17 to the following address: [redacted].If, per your inquiry, you did not receive it  then it is your responsibility to follow up  in a timely manner.  We did not...

hear from you for 6 months after the reward was issued and when you were told to expect it.  In that amount of time the promotional offer had expired and been closed by the sponsor of the offer and is no longer available to easily address your long delayed follow up.  We are not responsible for lost mail by [redacted] or if it is lost or misplaced by the consumer.  Also please note with reference to your comment regarding tracking, First class postage does not provide tracking for your reward,  however if you would like your reward sent to you with tracking for proof, we can provide that to you for the cost of the tracking.  To your point we have no proof that you did not, in fact, receive your reward but either misplaced it or lost it and per the terms of the offer; Your right to receive the reward will automatically terminate if you fail to negotiate your reward by the expiration date on it. In an effort to address your delayed follow up to either [redacted] failure or losing/ mis-placing the reward we will work with the sponsor to issue a one time replacement of your reward.  Please allow for 4 to 6 weeks to receive your one time replacement reward.  The replacement will be sent to the following address: [redacted]. We would also suggest that if you are having difficulty with receiving your mail that you follow up with your mail carrier or your local [redacted] representative to address the issue. Thank you for your a patience

LOL! So now you highlight an extremely obvious sheet of paper with yellow highlighter instructions that a 5 year old could follow, then go back to your lying and accusations. Like I said, I have photographic evidence that the UPC's were cut and removed from both products, pictures taken, before they went into the envelope, also pictures of the envelope complete filled out and ready to send in...I already know in advance to do things like this for screw up rebate companies that can't properly process a rebate. Let me know when you're done lying and reading to look at the evidence.

Rebate approved in dec. per CSR at Velocity Fulfillment. Confirmed again by CSR at Velocity Fulfillment on 1/11/16 and 2/3/16 that rebate had been approved. As of 2/14/16 8:45PM Pacific the status at status-now.com (aka Velocity Fulfillment) says "Processing" not "Mailed". Velocity Fulfillment  responded to my complaint on 2/8/16 in which they stated "check number 4702 is in process of mailing to the following address". It is now 6 days later and according to the web site the check has not been mailed. Just to clarify, I am not talking about receiving the check, I am talking about the check just being mailed. It has been 16 weeks since the rebate was submitted and 6 weeks since approval. Not quite the 8-10 weeks stated on the rebate form. Velocity Fulfillment says that they just follow what the rebate sponsor wants. Since it says 8-10 weeks on the rebate form I am assuming that is what the rebate sponsor wants, not 16+ weeks. If and when I receive the check I will gladly consider this complaint closed. That way this whole process is documented and total time to fulfill the rebate will be noted. 16+ weeks and counting.

Hello,  We would be more than willing to work with Mr.[redacted] to assist him.  Since the offer that he submitted for is a yearold or more the offer was closed a long time ago by the sponsor of the offer and your information is notkept in our system.   We will...

need some additional information from you in order to assist.  Please provide a copy of all of  the material that wassubmitted for each of the offers that are in question.  In addition we would needthe address where you were residing at the time you were submitting for theoffer and if that address has changed we will need you to confirm your currentaddress.  Once we receive this material and information we would be happyto work on resolving your claim through the offer sponsor.  You can attach the needed material as an image to this complaint to expedite the resolution.Thank you

Hello,Was originally invalid for no UPC. consumer Provided UPC and was resubmitted on 1/22. Submission was approved upon proper UPC being provided by consumer  and a rebate reward check was approved by the sponsor on 3/16. Check  mailed 3/20 and was cashed on...

4/10. Check # [redacted].Consumer has received and cashed the reward check.Thank you