Velocity Fulfillment

Hello we can confirm tat we received the faxed information and was able to validate the submission. A check has been released to mail in the amount of $40, check number [redacted] mailed to :

Address: [redacted]

[redacted]...

[redacted]

Thank you for your patience, Please allow 7 to 10 days for the USPS to deliver your check.

Hello and thank you for your inquiry.Your original $20 check was mailed to you at [redacted], [redacted], **  [redacted], on 7/14/15, check number [redacted]. From your inquiry to our customer service center on 8/25 you told us that your check was not received and we have requested...

approval for a replacement check to be sent to you. The original check number referenced above will have a stop pay placed on it.  Your new tracking number for the replacement check request is [redacted].Unfortunately we cannot control the delivery reliability of the US Postal Service but if you are having issues with delivery please contact your local USPS representativeThank you for your patience and have a great day

Hello,  We appologize for any inconvenience.  Unfortunately sometimes even though letters are mailed at exactly the same time,  It does happen where the [redacted] will mislocate a letter and we will not receive it.  Please submit/ upload copies of your missing submission to this...

Revdex.com complaint and we will work with the sponsor to see if we can take care of you.Again we appologize for any inconvenience and once we have your documents to qualify for the offer we can work to get an exception for you.Thank you

The address you have is correct and I will confirm it below  Yes I was upset and expressed that in my last phone call but will be more then happy to send you the tapes if you would like.  At no point in any of my previous phone calls has anyone said that a check was issued in July and in November and a stop payment was issued.  Once I receive a tracking number I will consider this issue resolved but I would love to forward you the tapes I have because I feel you have a very different perception of what transpired then what actually did.  In order for your staff and company to understand how I was treated it may be of great significance to listen to them.  My address confirmation is as follows:
[redacted], [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

I did send upc in .

Hello and thank you for provding the material needed to review your claim.  We have arranged for a one time exception to satisfy your claim through the offer sponsor and we have issued payments to [redacted] at the following address:  [redacted]  [redacted]  [redacted].The following checks were issued:Offer number [redacted], check number [redacted] for $35Offer number [redacted], check number [redacted] for $45Offer number [redacted], check number [redacted] for $35Offer number [redacted], check number [redacted] for $60Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to send me the (4) checks as indicated and, if it does, will consider this complaint resolved.

Regards,

Review: Failure to process the rebate Tracking ID: [redacted] The company claims that the purchase was made outside of the promotion period of January 23, 2013 (one day), but the rebate form clearly says that promotion period is from January 23, 2013 to January 27, 2013. The should honor my rebate request.

While speaking with the company representative on the phone, she asked to fax the original form, so did.

NO Action was done after that.

Here the link to the rebate form on the seller website: [redacted]Desired Settlement: Process Rebate and Mail it to me ASAP. Thanks a lot

Business

Response:

Hello, this offer was initiated as a one day offer which was why the purchase date invalidated the claim. We have received permission from the sponsor of the offer to go ahead and honor this submission due to an error on the offer submission form for the dates that the offer was valid. A check has been issued to Mr. [redacted] with an address of [redacted]. The check number is[redacted]. We appologize for any inconvenience and we are happy that we were able to assist. Please allow 7 to 10 business days to receive your check.Thank you

Review: Company refuses to acknowledge receipt of rebate processed on behalf of [redacted] purchased thru an online retailed [redacted]. Company has internet notoriety for not fulfilling rebates and as such may be liable for class action status. Website for status verification is vague, number does not answer most of the time, or you are placed on hold then hung up on. Noone will verify the completed form has arrived and is in process.Desired Settlement: 27.00 rebate is expected as advertised.

Business

Response:

Velocity would be happy to assist however we will need a bit more information regarding the submission that you are inquiring about. Would you please provide the promotion number for the offer you are claiming as well as the serial number from the motherboard? The promotion number is stated on the offer form in the mailing address line. Thank you

Business

Response:

Hello and thank you for the offer information, Please note that the disputed amount refers to $27 however this offer does not provide for a $27 rebate on a product purchased under the terms of the offer. Please advise as to the amount you are disputing. Also we have completed an inquiry into the receipt of your mailed in submission from the [redacted] and we have never received the mailed in portion of your submission. Which is why we do not have a record of you through the status now interface. Therefore we would like to expedite the processing of your request. If you could provide your dated sales receipt/invoice, and a copy of the UPC & EAN we will expedite your request for you.Thank you for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The attached pdf clearly shows the rebate in question. The amount is 24.00, the mistake was my own. This does not justify not processing this request. SEE ATTACHMENT. Regards,[redacted]

Business

Response:

Hello, please be advised that we have gotten approval from the sponsor of this offer, [redacted], to make an exception for you since we did not receive the required documentation to validate properly. Velocity is merely the processor of documents that we receive and if we do not receive the documentation we cannot process. Final determination of payments and the timing of payments is by the sponsor of the offer and not Velocity. [redacted] will be receiving a payment of $24 for his submission (the $27 claim in his original complaint was incorrect and also acknowledged by him that it was in error and the proper amount is $24). The check number is [redacted] and it was sent today via the [redacted]e to 1[redacted]Thank you for your patience and have a nice day.

Review: The company is failing to process a rebate request due to their unsubstantiated claim that the rebate materials were lost in the mail. The company is unwilling to confirm with the supplier that I in fact made the purchase and installed and licensed the software and therefore cannot return it. Nor will they confirm with the retailer that the product I ordered was not returned. I have provided electronic copies of the rebate registration and receipts. The company claims they do not have the online registration numbers which they provided when I registered the rebate prior to mailing the requested documentation.Desired Settlement: Fulfillment of the rebate in the amount of $35.00

Business

Response:

Hello,Velocity is merely a third party processor for our client. Decisions with regard to the validity of a consumer’s submission or claim are determined by our client. Velocity provides the processing of a consumer’s submission once it is received and provides this information to our client for review and approval. Ms. [redacted] contacted our Customer service yesterday and was instructed that in order to qualify for the offer there are terms and conditions that must be met in order to qualify. These terms and conditions are clearly spelled out on the pre-registration form that Ms. [redacted] was to provide along with the proper proofs. The instructions that were provided to her clearly state the following: Enclose the following documents: A copy of the registration form, a copy of the receipt or invoice, And the ENTIRE ORIGINAL BOTTOM box flap containing the original UPC barcode and part number. NOTE: the ENTIRE ORIGINAL BOTTOM box flap must be submitted. Ms. [redacted] has to submit these required items in order to qualify for the offer and she did not. When Ms. [redacted] was informed that we needed these items to process her claim she got frustrated and hung up on the Customer Service agent whom was trying to help her and apparently filed this Revdex.com claim as a result. We cannot help her if she hangs up on us. She then faxed to us a copy of the registration form and barely legible copies of a receipt. Still did not provide the materials that are necessary to validate her claim. She states in her complaint that it is now our fault that since she did not provide the proper documents that Velocity should somehow do the confirmation for her by contacting stores and trying to justify her claim for her, when she failed to provide the documents in the first place, which we cannot do. Also in the terms and conditions it states that we are not responsible for lost, late, damaged, illegible, misdirected, or postage due mail. Ms. [redacted] has been asked to provide copies of the items needed to qualify her but apparently has not kept copies of everything needed to validate her claim.As I mentioned she did fax us a copy of the registration form which clearly states the documents needed to validate her claim along with a receipt. Both of these items are attached to this response. Velocity would very much like to qualify her claim as Velocity believes in creating a positive consumer experience and we will always strive to assist a consumer in every way possible that is within our means. Velocity has an extremely high customer satisfaction level and an A+rating with the Revdex.com as a result. We would like to have Ms. [redacted] search to see if she can provide the necessary items needed to validate her claim and if she does not have the item perhaps there is some other form of proof that she could provide such as the instruction sheet or a relevant document that came from the box that the product came in that we could work with. Once received we would work with our client to try to get approval for her claim. Again, Velocity very much would like to assist however Ms. [redacted] would need to work with us to attempt to help her with a claim that she failed to provide proper documentation for.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].First I would like to state that I contacted Velocity Fulfillment on 10/14/2013, 4 months after I registered for the rebate and sent the materials as directed. At the direction of the customer service rep [redacted], I subsequently faxed the requested documentation. I have confirmation the fax was received, but did not receive follow-up from [redacted]. I contacted them again on 10/22/2013, spoke to [redacted] and again faxed the same material. I used their suggested fax website because they do not accept email and I do not have access to a fax. I again received confirmation that the material sent was received. I followed up with a phone call immediately and spoke to Paula and her supervisor [redacted] stated that because the materials were "lost in the mail" they would not be able to honor my claim. Regrettably, I did not photograph the box top and bottom before I trusted the US Postal service with the delivery; but, I do still have the box, the software and the activation code. I also can provide proof from [redacted] that the product is installed or activated. [redacted] was not willing to accept this documentation. Seeing that there was no assistance being offered to fulfill my claim, I disconnected. I also searched the internet and found similar complaints about Velocity Fulfillment and that other customers were told the same thing about lost mail. This does not seem acceptable since the Manufacturer can confirm activation of the product and agree to pay the claim. Additionally, the retailer could confirm the return of the product for a refund with the receipt.As requested, I have attached the documentation I faxed along with photos of the materials I have for the product and proof of product activation from [redacted]. I believe this should be sufficient to pay the $35 rebate. In order to accept the business's response to resolve the complaint, I will accept payment.I also believe that when a customer registers for the rebate, there should be notice provided to the customer at a 60 and 90 day point after registration as to the status of the rebate. When I both accessed the website and called and provided the rebate registrations numbers I was told they did not have record of the rebate, even though they provided the registration number and phone number and website to check on the status. Regards,[redacted]

Business

Response:

The registration process requires that all of the documents along with the registration form is mailed. Once the mailing is received and processed do you actually become registered. Not until we receive the items needed does registration actually take place since the documents are required to be registered and since we did not receive the documents registration did not occur.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The materials for the registered rebate claim were mailed via US Postal Service and are no longer in my possession. I have provided several forms of proof of ownership including a photo of the remaining portion of the box from which the tops were cut off and mailed. I will not be satisfied unless the rebate payment of $35.00 is issued.

Regards,

Review: It appears many people have had the same problems with Rebates with [redacted].com.

I too have become a victim of this fraudulent company.

I purchased and submitted my rebate with ALL the required documentation filled out as requested and waited until a week after the date they said to call them back (3 months later) if I had not received a check. When I called, they told me that they sent me the check already. So I waited, and nothing happened. I called three times during the last three months, each time they told me that the rebate check was sent to me, and I should waited. Actually, they lied.

This is a complete scam. I believe this rebate company is making up lies in hopes that people lost their receipts, or plain forgot to call back regarding the rebates. Then this Velocity Fulfillment company receives the rebates and cashes them in or something for their own good or receives kickbacks from the manufacturers for purposely loosing or misfiling customers paperwork.

Please investigates them for fraud. I guarantee this irresponsible handling of customers will not be dismissed.Desired Settlement: send me the the rebates check. Also investigates them and let's others know the fact of this company. Also let victims of this fraudulent company get what they should get.

Business

Response:

Hello, In response to [redacted] complaint, we have sent two checks and both went to the address he has listed. The first, check # [redacted] mailed 5/29. The second replacement check, # [redacted] mailed 8/1. The amount of the check is $5. Unfortunately once checks are dropped into the mail we cannot control when and how they are delivered by the [redacted] nor can we control if the checks are received and misplaced or lost. There is no cause for the defamatory remarks made in their complaint as we have attempted delivery through the [redacted] for their $5 check in good faith and we always strive to assist the consumer in every way possible which is why Velocity has the highest consumer satisfaction ratings in the industry. The fact that the [redacted] has not been able to successfully deliver to the address provided is not an issue that is under Velocity’s control and it also states this in the terms and conditions of the offer. We can provide you the terms and conditions of the offer where this is stated as well as electronic copies of the checks that were issued if requestedWe can however assist [redacted] to replace the check as long as the checks have not been cashed. Both checks have received stop payments at the bank and we have submitted for a replacement check to be issued to the following address: [redacted]We also suggest that [redacted] discuss the matter with their local [redacted] delivery person as to why their check has missed delivery at their apartment on two occasions now. Apartments do sometimes have delivery issues depending upon how the apartment complex receives their mail. If there is an alternate address that [redacted] would like to use since he is experiencing difficulty with the delivery of their mail we can direct the replacement check to the alternate address. We apologize for any inconvenience experienced by the delivery of the checks to their residence and we are happy that we were able to assist once again. The check should be received, depending upon the [redacted] service in her area, in approximately 10 business days. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

These are just their excuses. They make use of the facts that some mail may be lost. I have never lose my mail before by the address at Middleton, Wisconsin. Unfortynetly, after they send me the mail, then they state that the mail is lost. By accident, their mails has been lost for twice, all from them. Do you believe them? Google search how many complains about this rebate company. We do need to do something to protect customers. Therefore, an investigation to this rebate company is necessary and the only way to solve problem.

Regards,

Business

Response:

HelloSince [redacted] elected not to provide an alternate address due to mail delivery problems he is experiencing a replacement check was sent to the original address, details are as follows:Client: [redacted]Promotion Number: [redacted]Tracking ID: [redacted]Name: [redacted]Address: [redacted] Print Date: 09/25/2013Check Number: [redacted]Check Amount: $5.00

Review: I purchased Farberware cookware set from Kohl's .com during Thanksgiving 2015.

I submitted my rebate to www.status-now.com but it claimed it didn't receive.

So I tried to resubmit my rebate to the fax number they gave me. That is a wrong fax number. It never worked. I tried at least 4 different fax machines. and I tried the different time of the day.

I tried to call them to solve the issue. But every time they just asked me to keep trying.

It is a scam. They will never pay out the rebate.Desired Settlement: pay the rebate

Business

Response:

Thank you for your inquiry,Here are the details of your dispute that is in error: on 2/1 you sent us a fax cover sheet and all pages following were blank, on 2/3 you sent us a fax cover sheet and all pages following were blank. We can only surmise that you were sending in the sheets facing the wrong way. Also you left off the part where if you were having difficulty using your fax machine you also had the option of mailing your documents to us. We receive faxes all day and the fax number, we can assure you, is correct. The difficulty seems to have been on your end.Lastly on 2/5 we received yet another fax from you and we did receive it with the correct side of the pages however the information you sent us was for a promotional offer that ended a year ago on 12/6/2014. Your purchase was made on 11/29/2015, a year after the promotional offer you submitted for had actually ended. We have scanned images attached to this response to show you what you sent us just in case you have difficulty finding what you had sent us and the form was filled out by you.We did however decide to pay you for your submission as a token of good faith and for purchasing a product. We do ask however that before you make statements of an offer being a “scam” that you review your own actions prior. It is your responsibility to provide the proper information per the terms and conditions of the offer in order to qualify for a promotional offer. If you do not provide the proper documentation then there is nothing that we can do to assist you until you do.Your tracking id for your $20 reward is [redacted] once the amount is approved it will be mailed to you in approximately 2 weeks assuming the address you provided is current.Thank you and have a good day

Review: They do not deliver the rebates check.

I sent in documents for rebates on April 12 (I have certificate of mailing and copies of my submissions).

I have called them in few times already, and every time they make up an excuse like it was in the mail, we have to reissue the check s if you did not receive them, etc.

The truth is that I should have received my rebates 3 months ago and still nothing.

I think that they systematically do that, so people forget or decide to let it go, and they can keep the money.

In fact this very thing happened last year with my husband [redacted] that had to call them few times, complain with the [redacted] corporate (it was the same type of rebate) and also filed a complaint with the Revdex.com about them (please, check your records);

They should not be allowed to stay in business anymore.

Best regardsDesired Settlement: Prompt delivery of rebates check and a written apology for wasting people's time.

Revdex.com should investigate more about the tactics of this company.

Also [redacted] should investigate the tactics of the company (I will be writing them too).

Business

Response:

Hello,

Contrary to what has been stated in this complaint

the issue surrounding her husband’s complaint was a different scenario and has

no relevance in Ms. [redacted]’s complaint.

Ms. [redacted] contacted our call center on 8/16 and on 8/23 and

stated that she never received her two rebates.

Both rebates were paid in June with check numbers [redacted] and [redacted]. Unfortunately once checks are dropped into the

mail we cannot control when and how they are delivered by the [redacted] nor can we

control if the checks are received and misplaced or lost. It also states this in the terms and

conditions of the offer.

We can however assist Ms. [redacted] to replace the checks as

long as the checks have not been cashed.

Both checks have received stop payments at the bank based upon her calls

into our call center and we have submitted for replacement checks to be

issued. Two replacement checks, check

number [redacted] for offer number [redacted], and check number [redacted] for offer number

[redacted] in the amounts of $25 and $35 have been issued and have been mailed to [redacted].

We apologize for any inconvenience experienced by the

delivery of the checks to her residence and we are happy that we were able to

assist her once she called into our customer service center. The checks should be received, depending upon

the [redacted] service in her area, in approximately 7 business days.

Thank you

Review: I purchased a piece of cookware and sent in all the information that is required to receive a rebate that was advertised on the merchandise. This company contacted me and indicated that the UPC was missing. The letter had all my information, identified the mechandise correctly - and none of that would be possible if they had not received the cardboard entry form that was included on the wrapping with the UPC code. I contacted them and they told me that unless I kept copies of what I sent them I was out of luck and they would not honor the rebate.Desired Settlement: Issue the rebate as advertised. My Tracking ID is: 24073358

Business

Response:

Velocity is the third party processor that documents your submission and provides that information to the Sponsor of the offer for them to make a determination if you met the terms of the offer to qualify.We would like to assist you in your claim however we do need proof of your purchase. If you see the attachments you will find what you enclosed in your letter. We pulled your actual submission for review and it consists of the rebate form where you filled in your name and address and it identified the offer that you were submitting for which is the entry form you are referring to. This is where we retrieved the information to know what the offer was that you were attempting to qualify for.and to enter you as a submision for the offerOn this form that you refer to, step number 2 states that YOU MUST provide the original UPC code from the product packaging. This is the Bar code that identifies the specific product that you purchased and has to be cut from the box and submitted along with your entry form and receipt. This is what you failed to provide and we sent you a letter asking you for the UPC in order to qualify for the rebate.Part of the terms and conditions that are required is that the original UPC is provided from the packaging in order to qualify.Since you failed to provide the UPC, the claim was placed on hold and you were sent a notification to provide the UPC. We are not referring to the form that you provided we specifically need the UPC from the packaging that the item came in. Which is a bar code on the packaging. There is still time to qualify for the rebate all we need you to do is provide the UPC and meet the terms of the offer.Once you have provided the UPC, you will then qualify for the offer but at this time you have failed to provide all of the proofs of purchase to qualify per the terms and conditions of the offer.Please provide us with the required documentation at your earliest convenience so that we may assist you further.Thank You and have a good day

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The materials provided on the invoice from the company are sufficient information to process the rebate. The other side of the cardboard rebate form has the UPC code that they are requesting in my recollection. At any rate, the receipt provides an item number and description of the item which is comparable to a UPC code. Their refusal to complete the process and send the rebate is not warranted.

Regards,[redacted]

Business

Response:

Hello, please see the attached "other side" of the cardboard rebate form that you are referring to. As you can see it does not contain the UPC code that you stated was there. As you are aware the promotion requires the UPC in order to qualify and you have failed to provide it. The UPC code is a barcode with a 12 digit number that is on the packaging of the item you purchased. If you are unaware of what the UPC code looks like I have attached an image that will show you as well.The materials that you have provided are not sufficient to qualify and does not provide the items that the offer specifically states you must provide. If you have the UPC code please provide it. If you do not have the packaging that contained the UPC code any longer we can still try to help you. What we would need for you to do is take a picture of the pan front and back and upload them to this record and go to the store where you bought the item and have them provide a note with a name and a nunber stating that you have not returned th item and we canl allow that to replace the UPC requirement.Thank you

Review: bought [redacted] cookware that had a $30 rabate . they said I didn't send in the upc and I did . I would like my rebate check or im sending the cookware backDesired Settlement: I want my $30 mail in rabate

Business

Response:

Hello, we appologize for any inconvenience. We have had your original submission pulled from archives and reviewed your submission for the proper material being provided to qualify for this offer. The UPC was not provided with what you sent. If you still have the box that the cookware came in, the UPC is the barcode that is located on the box. If you could please cut the UPC from the box and send it to us we can qualify your submission. Also, in an effort to speed this up for you, if you wanted to scan or take a picture of the UPC and attach it to this Revdex.com record we can use the image to get the approval going for you.

All original documents that have been mailed by you are retained in order to review and validate requests such as yours, the UPC is a requirement in order to qualify for this offer. We are more than happy to assist you to qualify for the offer.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I did send upc in .

Business

Response:

Hello,

As we stated in the original response, We have had your original mailed in submission pulled from archives and reviewed your submission for the proper material being provided to qualify for this offer. The UPC was not provided with what you sent.

If you have a copy of the UPC or any document that shows the UPC we will do everything to assist you but because, as you are aware, the UPC is a requirement for the offer in order to be valid and is a requirement by the sponsor of the offer.

I know you said you sent it however perhaps you thought you included it but it was not part of what you provided to us.

If you still have the box that the cookware came in, the UPC is the barcode that is located on the box. Could you please take a picture of the location on the box where the UPC was removed?

If you can then submit the picture of the box on the UPC location to this Revdex.com record we will work with the sponsor of the offer to grant an exception if possible.

Velocity is merely the third party administrator for the offer and any requirements to qualify for the offer is strictly enforced by the sponsor of the offer.

Thank you

Thank you

Review: Rebate ([redacted]) was submitted 9/15/13, received by Velocity Fullfillment on or before 10/1/13 (noted on [redacted] site as received on that date). [redacted] showed rebate was in process and finally noted delivery by 12/26/13 (as still noted on site). This put the rebate well past the 8 weeks stated in the rebate form. When the rebate did not arrive by 12/31/13, [redacted] was contacted at Velocity Fullfillment and stated that a new date for delivery was shown on 1/7/14, although site still showed 12/26/13. No check was received by 1/13/14, so Velocity was again contacted with service rep stating that checked was mailed but no way to see when it was sent, but was given check number [redacted]. Service rep will send out new check, but stated that another 4-6 weeks will be required for delivery, for a total of 18 to 22 weeks from when the rebate was first received by Fullfillment. I let her know that this was totally unacceptable to me, but was given no other option for expediting this process. I did notify service rep of complaint to follow. Will also file complaint with the manufacturer, [redacted], as they hired Velocity Fulfillment.I would like to receive the rebate thru an expedited process as the orginal date of delivery was well outside the stated range in the rebate form to begin with. This is a totally unacceptable process and should be changed. Firm should be held accountable for unjustly delaying the sending out of rebates and be held to rules on rebate form (contract).Desired Settlement: With faliure to honor contract, only acceptable outcome at this point is for the expedited delivery of rebate.

Business

Response:

Hello, Please understand that Velocity is merely the processor and we do not approve payments for submissions for sponsored offers. The sponsor of the offer has the final determination as to the payment and when they are paid. We have reviewed your complaint and sought approval to address your concern. Please be advised that we have gotten approval to expedite a payment to you from the sponsor in the amount of $30. It is check number [redacted] and it is being sent to you [redacted] ground with signature required. The tracking number is [redacted].Thank you for your patience and have a nice day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I correctly submitted a rebate for processing from a March 2013 rebate. The website and customer service agents keep saying that my rebate is "in process", but it is way over the stated time for mailing the rebate check. Customer service is unable to help get my rebate unstuck.

[redacted]GL

Promotion #[redacted]

Tracking ID [redacted]Desired Settlement: 1) Issue check for $15.

2) Contact me to tell me when I will receive my check.

3) Clean up the rebate processing industry by running an honest rebate process.

Business

Response:

Hello,

Please recognize that Velocity is a third

Party processor for [redacted] and that we provide processed consumer data to our

client, [redacted], to approve for payment to their consumers who participate and

qualify for promotional offers. At this

time [redacted] has not approved payment for Mr. [redacted] Submission.

Velocity prides itself on going the

distance whenever possible to create a positive experience for the consumer and

we do recognize that at times certain aspects of this experience are out of our

control. As a company Velocity has

decided that we would like to go ahead and provide Mr. Gubbins a check to cover

the rebate amount that Mr. [redacted] was expecting at our expense. Below is the information regarding the check

that Mr. [redacted] will be receiving. It

will be mailed out today so he can expect to receive it in approximately 7 to

10 days depending upon the delivery of the [redacted]

Thank you

Promotion Number: [redacted]

Name: [redacted]

Address: [redacted]

Print Date: 09/04/2013

Check Number: [redacted]

Check Amount: $15.00

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 11/06/14 we submitted a cobra $40 dash cam rebate responding to Promotion #[redacted] on a purchase made one day earlier. January 9, when the rebate did not arrive I called ###-###-#### to inquire. I was told I had the wrong upc code and should have cut out and sent a portion of the box instead of the removable "peel off". I was told if I mailed this item my request would be honored. I was given a new tracking i.d. and told to check status-now.com to see when rebate would be issued. This cycle has continued since. I call in to inquire, get a new tracking number, wait until promise date, then start all over again. I have all mail receipts and have noted these promised or contact dates: February 5, March 13, March 30, April 24. Today is April 27, 2015 and I am still waiting for a rebate.Desired Settlement: I would just like to receive the $40 rebate as originally promised.

Business

Response:

Hello,Was originally invalid for no UPC. consumer Provided UPC and was resubmitted on 1/22. Submission was approved upon proper UPC being provided by consumer and a rebate reward check was approved by the sponsor on 3/16. Check mailed 3/20 and was cashed on 4/10. Check # [redacted].Consumer has received and cashed the reward check.Thank you

Review: We (my wife [redacted] and I) purchased a product ("[redacted]" as on the receipt) from [redacted], ** on February 3, 2015 that offered a $30 rebate. As per my receipt from the post office, mailed to their rebate processing center on February 5,2015. As per the copies of the documents inside this rebate letter included the rebate receipt from the store and the UPC from the side of the box. Both of these items can be clearly seen in the photo-copies I made before I sent the rebate request letter; photo-copies I still have. Today we received their response and denial of our rebate saying that the UPC that we sent them was invalid. We still have copies of the UPC we sent them including the original box where it can be clearly seen where the UPC was cut. There is no way this is an invalid UPC as there would not have been a rebate receipt if we purchased the wrong product, we can prove we sent the correct UPC and their response proves that the item was purchased and sent within the valid dates of the promotion.Desired Settlement: I want my $30 rebate mailed to me.

Business

Response:

Hello, We received a call from you on 4/23 and during that call it was explained to you that the [redacted] store where you purchased your item had placed their own Barcode over the required Manufacturer bar code and therefore it was not recognized as valid for the offer. We then explained that we confirmed the product purchase barcode through [redacted] and the manufacturer and have issued your rebate reward to receive approval and send to you. Your reward has been approved and is being sent to your address provided: [redacted]. The check number is [redacted] in the amount of $30. Please allow 7 to 10 business days for delivery by the [redacted].Thank you for your patience.

Review: I had sent in a rebate for the 2015 interlux boat owner support program us offer promotion number [redacted] back in March or April of 2015 for a rebate in the amount of $40.00 On June 3rd I had received a post card saying that my rebate was denied for tracking number [redacted] because I purchased the product before the rebate date however they were incorrect. that same day I faxed in documentation showing the date I paid for the product and not the date that the invoice was created and they reopened the case and assigned a new tracking number or [redacted] and approved the claim. I then waited and called back on June 22 to see where my check was and they stated it was still processing I then called in again on July 17 to see where the check was and was told the check will mail out in a week or two I then called in again on November 16th to see where the check was and was told that I would receive the check the first week of December I then called in again today 1-20-2016 because I still had not received the check and was told that the check was mailed in June 2015 and that the program was closed and that they could not reissue me a check. I never received this alleged check and was told it was in processing two times after they now say it was sent and have recorded phone calls proving this fact from each of the times I called. I then left a voice mail for a supervisor named Kelly she called me back several hours later told me there was nothing I could do and hung up on me. I have been very diligent on following up on this and am very disappointed that I am out $40 and was lied two at least twice that the check was in the mail when I am now told it was sent and apparently lost. I have called the manufacture and pleaded wit them not to use this company to process any future rebate programs because they are either very disorganized or just outright scammers. I will be more then happy to share the recorded phone calls with anyone that would like to hear there liesDesired Settlement: I would like the $40.00 that is owed to me

Business

Response:

Hello, We have researched your consumer record and you were issued a check back in the Jun/July 2015 time frame, check number [redacted] in the amount of $40, which you contacted us and said you did not receive and a replacement check was again issued to you in November 2015 , check number 10112, to the following address: [redacted]We received a call from you on 1/20/2016 and from the call notes it appears you were a bit contentious with the agent and were advised during the call.From your inquiry to our customer service center you told us that your check from November 2015 was not received and we would like for you to verify your address by response to this Revdex.com inquiry. We will send yet another replacement check to you. The original check numbers referenced above will have a stop pay placed on them. We will send this third replacement check via USPS priority mail with tracking and you should be receiving in next 3 to 5 business days after you have confirmed your address.Unfortunately we cannot control the delivery reliability of the US Postal Service but if you are having issues with delivery please contact your local USPS representative. Thank you for your patience and have a great day

Consumer

Response:

The address you have is correct and I will confirm it below Yes I was upset and expressed that in my last phone call but will be more then happy to send you the tapes if you would like. At no point in any of my previous phone calls has anyone said that a check was issued in July and in November and a stop payment was issued. Once I receive a tracking number I will consider this issue resolved but I would love to forward you the tapes I have because I feel you have a very different perception of what transpired then what actually did. In order for your staff and company to understand how I was treated it may be of great significance to listen to them. My address confirmation is as follows:[redacted]

Business

Response:

Hello, Your replacement check has been sent via USPS priority mail with tracking and we will monitor the replacement check for delivery to the following address:[redacted]The information for the replacement check is:Check Number: [redacted] Check Amount: $40.00If you continue to have issues with USPS delivery to your home please contact your local USPS representative.Thank you for your patience and have a good day.