Weight Watchers International, Inc.

Thank you for contact Weight Watchers.Please refer to Weight Watchers Terms and Conditions. All products or services require billing information at account set up time for future billing.[redacted]
It is up to the individual to cancel as Weight Watchers...

does not monitor usage.Sincerely,[redacted]Weight Watchers International

Thank you for contacting Weight Watchers.We apologize for any inconvenience this issue has caused.  A refund has been issued 2/**/15.  You should see $42.95 back to your credit card in the next 3 - 5 business days.Feel free to contact us with any further questions.[redacted]Weight...

Watchers International

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.  We apologize for your experience and confirming the LT eTools account was cancelled March *, 2015 with no billing to the credit card on...

file.Feel free to contact us with any further questions or assistance needed.Sincerely,Weight Watchers Customer Care

We're sorry to hear the member did not receive his refund for the Promotional offer. Our records show the member contacted us on 5/*/15 in regards to updating credit card information. The promotion isn't an automatic process as our systems aren't designed to monitor weight-loss and issue...

credit. We would need for the member to contact with proof of weight-loss. We have applied the credit of $39.90 of which the member will see within 3 to 5 business days.Weight Watchers apologizes for any miscommunication and look forward to continuing to service the member.

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.  We have located the recorded call and the account was not cancelled as requested.Please will provide the refund and NSF charges....

 Fax to ###-###-#### copy of bank statement showing Weight Watchers charge and the actual NSF charge.  A check will be sent to you at mailing address on subscription account.Feel free to contact Corporate Affairs with any questions.Sincerely,[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

By subscribing to Monthly Pass, thecustomer agreed to and accepted the terms of our Subscription Agreement.  Section three of our Subscription Agreementclearly sets forth the payment and billing terms. Our subscription process isthe same as many other online subscription processes, which...

automaticallyrenews the account and bills the credit card on file unless you cancel. Additionally, there is a billingmessage on the page where customers select their permanent user name, passwordand security hint question which reads:  "PLEASE NOTE: Your Monthly Passwill automatically renew each month until you cancel. Your credit card will becharged up to 15 days prior to your renewal date at the standard monthly rate(currently $42.95; plus tax for [redacted]) to ensure you receive your newMonthly Pass card on time."  [redacted] cancelled via Weight Watchers web site October **, 2014 and had already been billed October **, 2014.However, while it is not our policy,customer service is very important to us and we a credit was issued December *, 2014.[redacted] should see this credit on her next credit card statement.     For more information regarding our policies visit the web pages below.  Monthly Pass Subscription Agreement[redacted] Cancellation policy[redacted]Sincerely,[redacted]Weight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was able to get through today at 10:21 Am Central time and spoke with Flo on the phone for 19 minutes.  During that time; she was recognizing some of the issues I was having with the website.  She asked if she could call me back after looking into it further. I have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns in regards to program registration. Every member must review the Terms and Conditions upon signup of the program. The program stated to try the program for three-months at the promotional price. The members...

have an option to discontinue the program whenever they like. Weight Watchers has never had a try-it program and if it doesn't work, we refund you.We apologize if the member upon signup did not thoroughly review our Terms and Conditions.Please let us know if you have questions or concerns. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers values our customers and takes pride inmaking sure our products meet and exceed their expectations.  We have made efforts to ensure our customersunderstand our products and what they are purchasing.  In the customer’s case, we took several stepsto inform her that her...

subscription would automatically renew unless shecancelled.On step one of the sign-up process she entered herinformation on the payment plan and health profile page.  On that very same page, there is a paragraphlocated directly under the payment plan options that explains your account willbe renewed automatically until you cancel. Clicking the link below will take you to this page.[redacted]On step three of the sign-up process she was asked to readand accept the subscription agreement. The message reads, “By checking this box, you acknowledge that you haveread and agree to be bound by our Subscription Agreement”.  The Subscription Agreement, which she agreedto before gaining access to the subscriber tools, clearly sets forth our automaticbilling policy.[redacted]In addition, when her subscriber is responsible for theterms of their subscription including the price plan under which they arebilled and for cancelling their account before it is automatically re-billed.We evaluate eligibility for refunds on the basis of when theemail, fax, call or letter requesting cancellation was sent.  Due to these terms, the customer is noteligible to receive a refund.  However,because customer service is important to us, we have issued an additional refund in theamount of $55.85 (total refunded 6 months) which usually takes 3-5 business days to reflect from today’sdate of 2/**/2015.  [redacted]Weight Watchers Customer Care

Weight Watchers received the member's request to be unsubscribed from emails and newsletters. We apologize the member is still showing in our database. We submitted information to our Global Support team to ensure information is scrubbed from all Marketing options.Again, we apologize for any...

inconvenience. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers. We received the member's request for a refund and cancellation of account. We apologize the member did not receive the refund for the promotion. We reach out to the member to contact Corporate Affairs so we can obtain more information on applying the...

refund. Once the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.WeightWatchers values our customersand takes pride in making sure our products meet and exceed their expectations.We have made efforts to ensure our customers understand our products and whatthey are purchasing.  We will refund the entire amount...

paid due to medical.  The refund amount will be $53.34.  You will see this on your next billing statement. When we issue a full refund the account is also closed.  Please feel free to contact us with any questions.[redacted]Weight Watchers International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request for a refund. A refund was issued on May [redacted] in the amount of $164.85 along with the cancellation of the account. The member should see the refund within 3 to 5 business days.Please let us know if you have further questions. Have a great day! Sincerely,Flo...

G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 As I've told the previous numerous people from customer service... I did not get a pack at the location. If anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problem. I don't know how many more times I have to repeat this before someone understands it. I went to the location. I did not get a pack.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My initial attempt to contact them was through their website [redacted]. They still have not attempted to contact me regarding this issue. I've attached a picture of what was found. They should have my email and phone number. I'd like to keep this case open until resolved.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's complaint. Weight Watchers has communicated our apologies for our site issues. A refund for $19.90 was issued on 12/**/15, Corporate Affairs will issue an additional refund for $39.95 to complete the refund for the Online program.Please let us know if you need further...

assistance. Have a great day! Sincerely,[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.A credit was placed on her account 2/*/2015 in the amount of $17.95.  An 8 week time credit has been applied to the account.  The next bill date will be 5/*/2015.Feel free to contact us with any further questions.[redacted]Weight Watchers...

International