Weight Watchers International, Inc.

We received the member's request. Due to the member's multiple request, we need to speak directly with the member for clarification. Please have the member contact Corporate Affairs at [redacted]. A case has been created, if I'm not available, any Corporate Affairs Representative can assist and...

apply the appropriate refund.Sincerely, Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will accept once I actually see the refund. I'm very wary of their shady practices. Thank you Revdex.com.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns in regards to our website functionality. We apologize for the inconvenience. Due to the member's experience, we will leave the account open for usage until 1/*/16. We will also issue a refund for $59.85 of...

which the member should see within 3 to 5 business days.Again, we apologize for the inconvenience. Have a wonderful day!Sincerely, [redacted]Corporate Affairs

We received the member's second request for total refund. Per information provided as it relates to Terms & Conditions the member subscribed to, member's responsibility to monitor financial information, subscription program is a personal, self managed program and Weight Watchers doesn't have...

access to monitor member's usage are all reasons why we're unable to provide an additional refund.We apologize if the member did not review the Terms and Conditions upon signup. We here at Weight Watchers value every member and is the reason we've provided our maximum refund of six months.Please let us know if you need further assistance. Have a wonderful day.Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PayPal has provided a refund for the charges but not sure if Weight Watchers will charge again. My username for Weight Watchers is [redacted] and they said they couldn't find my account. My membership ID was [redacted] Now they tell me to call ###-###-#### for assistance. I just want this online account closed and not charged and ensure I don't get recharged after PayPal advises them of the refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request for refund. First and foremost, let me apologize on behalf of Weight Watchers. This is not how we want any member to experience Weight Watchers. We researched the communication on the Promotion and issued each, Susan and David a refund for $76.56. Both members...

should receive their check within two to four weeks. Again, we apologize for the inconvenience. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers received the member's request for a refund. We have cancelled the member's account and issued a refund for $171.80. The member should see the refund back on their card within 3 to 5 business days. We apologize for any inconvenience. Please let us know if you have any...

questions.Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

I've been trying to reach the member by phone to resolve this issue. I left her a voicemail on 10/** and another today 10/**.The member can reach me at [redacted].Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They owe me restitution for sending me a filthy magazine.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers received the member's request. We're not sure why an order was unable to be placed either by the member or Weight Watchers Representative. As a courtesy, we are sending a Product Voucher to be taken into a Weight Watchers Store to receive a calculator. The Voucher should arrive...

within 5 business days.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]ffairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of November **, 2014 there still has been no refund to my card.  I spoke with an associate at Weight Watchers on November [redacted].  That is 8 business days.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's request for a refund. Upon the member's sign-up, the member must agree to terms and conditions. Once a member contacts Weight Watchers to cancel, every member is provided with a cancellation number and also has the responsibility to review their financial...

information. Weight Watchers has reviewed the time in which the member states they made contact to cancel but we're unable to locate any communication from the member. We value every member and we are more than happy to provide a six month time credit of $419.70. If the member can provide the cancellation number at the time of the original cancellation, we'll be more than happy to review. Please let us know if you have further questions or concerns. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

We're sorry to hear about [redacted]s experience. We researched all of our records and are unable to locate a contact informing us of this matter. We have an official process we communicate to all consumers when this type of incident is reported. We will forward this information to the Consumer...

for follow-up. Please inform the Consumer to feel free to contact our Corporate Affairs Group at ###-###-#### for any additional information. Have a wonderful day! Sincerely, Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a message on my home phone that Flo called. She said to call her back at ###-###-####. When I did so the telephone system "requested them not to connect" because my call was from an outside area. STOP PLAYING GAMES WITH ME. I want a credit of $28.95 because you cancelled my membership without my consent BEFORE the 90 days of my membership. The bottom line is that not only did I not receive the 1 free month from your "friends and family special offer" but I didn't even get the full 90 days from my $1**.95 payment. I received the $44.95 credit back but that is a separate issue. You used my credit card without my authorization. That is now resolved. I am currently disputing $28.95 with my credit card company. I urge you to end this dispute once and for all with a $28.95 credit.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's request to cancel. We researched our records but was unable to see where cancellation was requested. We value each of our members and will apply a courtesy refund of $86.80. The member should see the credit within 3 to 5 business days.Please let us know if you have further...

questions. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the consumers request for a refund.The Weight Watchers Lifetime Program is setup, once member meets goal, a free Etools online code is provided. When setting up the tool, our Terms & Condition state every eight weeks a new...

code must be entered in order to not be charged.As a courtesy, the member has been issued a refund for $14.95. We apologize for any inconvenience to the member.Please let us know if we can be of further assistance.Flo G[redacted]Corporate Affairs

Upon further review of the account, we find that you are due an additional credit.  A credit of $279.65 has been issued in addition to the credit of $39.95 issued on 09/**/2014,  We have issued credits for 8 months @$39.95 per month. Credits usually take 3 to 5 business days to appear on...

your credit/debit card account.
WeightWatchers International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I very much appreciate the response and action of the business.
Sincerely,
[redacted]