Weight Watchers International, Inc.

Tell us Description[redacted], I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/16 be pulled for further training for the representatives you spoke with. I tried to reverse the pending charges today (10/**/16) but...

they have already reversed on their own. I was happy to notice that on 10/**/16 you were able to sign up. As a courtesy I added 30 days time credit to your account. So your Monthly Pass is now good up to 2/*/17 and your next bill date will be 1/**/17. I will also mail you some vouchers so you can treat yourself to some products in the meeting room. We sincerely hope your experience with us going forward is nothing but pleasant! [redacted], I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/16 be pulled for further training for the representatives you spoke with.I tried to reverse the pending charges today (10/**/16) but they have already reversed on their own. I was happy to notice that on 10/**/16 you were able to sign up. As a courtesy I added 30 days time credit to your account. So your Monthly Pass is now good up to 2/*/17 and your next bill date will be 1/**/17. I will also mail you some vouchers so you can treat yourself to some products in the meeting room. We sincerely hope your experience with us going forward is nothing but pleasant!

Weight Watchers received the member's request for a refund. As a courtesy, we issued a refund for $39.90 which will be applied within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely, Flo Gi[redacted]Corporate Affairs

We here at Weight Watchers value each and every member. Based on the timeline the member submitted the promotion weights did determine if eligible. However, we want to continue to encourage our members once a success goal is achieved, we will honor the additional refund for $70.00. The member should...

see the refund within 3 to 5 business days.Please let us know if we can be of further assistance.Sincerely,[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.First and foremost, I would like to extend my apologies for your poor customer service.  This is not how we want any member to experience Weight Watchers, especially a loyal member.We would be happy to assist with our accounts/refunds.  Please...

contact our WW Corporate Affairs department.  We are available 7am - 6pm CST. Monday - Friday.I will also ask someone from this department to contact you directly.Best regards,Lori G[redacted]Weight Watchers Corporate Affairs Manager

Thank you for contacting Weight Watchers.The account for [redacted] has auto cancelled in attempt to collect February payment.  Refunding the full refund amount of $46.90 and would ask [redacted] to contact Weight Watchers at [redacted]. The sign up can be processed using [redacted]...

[redacted] which would provide the correct pricing for this provider.Please feel free to contact us with any further questions or assistance.Sincerely,[redacted] Weight Watchers International

Thank you for responding back to Weight Watchers.As we have no record or previous cancellation, we have issued to both you and your daughter's accounts a two month refund. ($89.90 x 2 = $179.80) As stated Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.  We will issue an additional one month refund in the amount of $44.95.Therefore, total monies refunded back is $224.75.  This is a total billing of 5 months refunded to you and your daughters account. Feel free to contact us with any further questions.Regards, [redacted]

Revdex.com:
In reference to complaint ID [redacted]:  I called my bank and discovered there is a credit of 39.90 which in addition to the manual check I received in the amount of 19.95 equals the 60 bucks I was promised.[redacted] is still guilty of deceptive practices, via the cancellation button on their web site which does absolutely nothing to cancel any given membership, but I will make that a separate complaint.I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request for a refund. Messages were left to identify if member wanted a check or refund via card on file. One month had already been issued and an additional refund for $349.75 has been issued to card on file.Please let us know if you have further questions or concerns. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contact Weight Watchers.We have issued an additional refund in the amount of $19.95.Feel free to contact us with with any further questions.Sincerely,Weight Watchers Customer Care

We received the member's request for the promotional refund. We reached out to our Accounts Payable Department to see if the refund was received. The refund was resubmitted for $76.56 today. The member should receive within seven business days. We apologize for any...

inconvenience.  Sincerely, Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint requesting to be removed from our Email and Mailing List. Our process is to unsubscribe the member through all of our databases. In the event the member's email is recaptured, we move the process to...

our Global Support Team to ensure global removal. This process can take up to 4 to 6 weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is MY THIRD COMPLAINT filing with the Revdex.com with reference to Weight Watchers and their email advertising. I signed up years ago with their program at the Baldwin, NY location. Soon after I discontinued my membership (chose not to renew) and I still received the email communications. I asked personnel at the Baldwin location if my email address could be removed and I was told that was done by corporate. Every time I go online to the Weight Watchers website (through the email received) to unsubscribe, it never does complete the process. I tried calling to have my email removed and the Weight Watchers personnel would not remove it unless I gave them a ton of personal information. With each Revdex.com complaint filing the Weight Watchers reply was that the emails will stop soon. Well, I waited over a month and they are still coming!! I want action taken now! This is harassment in the form of email media! I have all the emails received in my spam inbox for verification. I believe I should be entitled to some type of compensation! How hard is it to remove one email when given as much time as Weight Watchers has had?
 
Sincerely,
[redacted]

Weight Watchers received the member's request for a refund. The member signed up for an At Work series which includes free Etools for the time frame of the series. Once the series has ended, the member is responsible for cancelling the Etools account so they will not be billed.Upon signing up for At...

Work Etools, the terms and conditions are provided and must be authorized by the member before Etools is setup. Members are aware of those terms.We apologize if the member did not thoroughly review at time of registering for the At Work program. If you have any questions, please feel free to contact us. Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I left a voicemail for the member to contact Corporate Affairs. We will explain the 15 day billing is in the Terms and Conditions (and listed on the website). Will let her know the full charge of $69.95 was refunded back to her credit card yesterday January [redacted] and she will see it within 3 to 5...

business days. Will explain we cannot refund the overdraft fees, but as a courtesy, if she would still like to try the program, we can reactivate the account and give her 30 days on us, a $70 value.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company owes a refund on 8 months, not 5!  That total would be $369.60.  That is a difference of $134.85!They have already received the money and are unwilling to make any arrangements to make up the extra 3months.  I suggested in my letter that instead of another credit at this time, if they could let me stay a member and just credit 3months in the future? Then it would be cleared up and everyone would remain happy.WW not only never even responded to this request, but went ahead and closed my account out without my permission.  So now I am no longer a member and they still want to keep my mone?  That is wrong....and That is illegal! i will not be happy or will not drop this if they do not work with me to resolve the WHOLE PROBLEM!  They opened 2 accounts on the same day for me in Nov 2015.  It was either an error by an employee or a computer glitch.  Neither are my fault...I will keep complaining to Revdex.com, Consumer Affairs, Oprah or anyone else that will listen.  I am a school aide.  I do not get paid in the summer.  I have a student going to college next month. We have expenses that over $100 need to go too at this point.  All that I am asking if the account be resolved and I receive a full credit for the additional account that THEY set up for me!  I truly do not believe that I am asking for anything that others would not ask for either. Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I received a phone call from WW Corporate office and returned the call.  I spoke to Laura, who...

was very helpful, considerate, and understanding.  After speaking with me and reviewing the notes in her system, she was able to solve my issues immediately for myself and my husband.  I did receive the refunds and was credited for the promotion that ran back in March.  Laura was a wonderful customer service representative.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers.Correct information was provided at the call to Weight Watchers.  In order to issue a refund of $59.85, the account will be cancelled and subscribe again at the requested billing.  You may keep user name so as to not lose any information.We have...

cancelled the account and refunded $59.85.  You will see this amount within the next 2-3 business days posted to credit card on file.Feel free to contact us with any further questions.Sincerely,[redacted] Weight Watchers International

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns. We apologize the member did not identify she applied through an App that's not managed by Weight Watchers.Weight Watchers was able to provide a refund for total amount. The refund takes up to 3 to 5...

business days due to the member's Financial Institution processing. We apologize for the member's inconvenience. Please let us know if you have further questions. Sincerely,[redacted]Corporate Affairs.