Weight Watchers International, Inc.

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts toensure our customers understand our products and what they are purchasing. In the customer’s case, we took several steps to inform (him / her) that...

(his/ her) subscription would automatically renew unless (he /she) cancelled. On step one of the sign-up process, (he/she) entered (his / her) information on the payment plan and health profile page. On the very samepage, there is a paragraph located directly under the payment plan options that explains your account will be renewed automatically until this is cancelled.Click this link below will take one to this page:[redacted]On Step three of the sign-up process, we invite the new member to read and accept the subscription agreement. The message reads, “Bychecking this box, you acknowledge that you have read and agree to be bound by our Subscription Agreement”. The Subscription Agreement, which (he /she) agreed to before gaining access to the subscriber tools, clearly sets forth our automatic renewal policy.By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our automatic billing policy.[redacted]In addition, when (his / her) subscription was processed successfully, she was brought to a welcome page. Customers are asked to print this page so that they can keep a copy for their records. It is their online receipt. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and for cancelling their account before it is automatically re-billed. We evaluate eligibility for refunds on the basis if when the e-mail, fax, or letter requesting cancellation was sent. At this time, we are not seeing where contact was made to our company. Due to these terms, the customer is not eligible for a refund. However because customer service is important to us, we have issued a full refund of $89.90 for the two months she was charged of March and April, to reflect from today’s cancellation date of 5/*/15. We will need the daughter's information in order to have a similar review.  [redacted]

Thank you for contacting Weight Watchers.The meeting room product vouchers were mailed 11/**/2015.  Please allow 7-10 business days to receive.Feel free to contact Weight Watchers Corporate Affairs department directly @ ###-###-#### with any questions.Sincerely,[redacted]Corporate Affairs...

ManagerWeight Watchers International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I indicated that I was satisfied with the response of Weight Watchers which was for me to provide them with copies of the spam emails I was receiving. At that point, Weight Watches indicated that they would try to resolve my issue. So it is NOT resolved. Please keep case  ID#[redacted] open.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you.  I truly hope my email is removed from their list. If not, I will contact you again .  Again, thank you.

[redacted],I work for Weight Watchers in the Corporate Affairs department.  If you can, please call my department directly @ ###-###-####.  We will correct this situation for you.  User Name:  [redacted]  Sub: [redacted]I am putting notes on your account that you will be...

calling and should be assisted.Refer to user name and subscription number listed above.Best, [redacted] Weight Watchers International

Thank you for providing the member's concerns. Again, we apologize for the member's experience and have directly communicated our apologies.Please let us know if you have further questions or concerns. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My mother is no longer interested in Weight Watchers because of the extremely poor way she saw them run their business. Weight Watchers did not care until we fled a complaint with the Revdex.com, I showed my mother all the correspondences and she cannot believe how insincere they appear. It is so sad to see my mother of 86 years so dejected with any business, very sad.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Weight Watchers representative, Nikki, told me that I will receive a $100 prepaid card, but  it will take 8 to 12 weeks for me to receive it. I asked for the reason that it was initially rejected and was told that someone in their department inappropriately determined that I was not eligible. There was no explanation as to why I have to wait up to 12 more weeks before I can expect to receive this. I have already waited 9 weeks so far and now an additional 8 to 12 weeks wait seems unreasonable with no remorse for the irresponsibility of the way this deal was handled. I appreciated the assistance from the Revdex.com. I am willing to wait up to 12 weeks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh in. Nor does it describe that you would have to be a meetings member to be a lifetime member. Nor does it explain that you would have to be a meetings member to get "swag" or weight loss momentums. Weight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the website. Furthermore, I called in and spoke with several online support services and garnered different responses. Thus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not. There is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request to sign-up for the Online promotion. We'll be more than happy to sign the member up and provide an additional 60 Day Time Credit. However, the Promo Starter Kits are no longer available and is the reason we're offering a 60 Day Time Credit.if the member is still...

interested in registering for the program, they can contact our Corporate Affairs Group at ###-###-#### and any Representative can assist.Please let us know if you have further questions or concerns. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's response. Please have the member check her Financial statements, all refunds have been issued.Please feel free to let us know if you have further questions. Have a wonderful day!  Sincerely, Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I paid the collection agency to stop the harassment but I did mail the voucher back . This is the biggest rip off that I ever have seen

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a refund. The member received a refund on 9/**/15. However, we're currently attempting to inquire if member would like to rejoin the program.We apologize for the inconvenience. Please let us know if you...

need further assistance.Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers received the member's concerns in regards to continued billing. The member's account has been cancelled and will not be charged.Please let us know if you have any questions. Have a wonderful day!Sincerely, Florence G[redacted]Corporate Affairs

We received the member's request for a refund. The member was informed at the time of contact a refund of $43.44 was being issued. The refund takes up to 3 to 5 business days to be applied to member's account.Please let us know if you have further questions. Have a great day! Sincerely,[redacted]...

[redacted]Corporate Affairs

Weight Watchers was unable to locate an account. We made a contact call to the member. Member was able to assist us in locating her account as it was listed differently. We're issuing a refund for $159.60. The member did not have the card to issue this back on and is returning call with that...

information. Upon member contact, refund will be issued and applied within 3 to 5 business days. Please let us know if you need additional assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's response to refund request. The refund was issued on 7/**/16 for $59.85. The refund process takes approximately 3 to 5 business days to apply which is based on their Financial Institution.Please let us know if you have further questions. Sincerely,Flo G[redacted]Corporate Affairs