Weight Watchers International, Inc.

Thank you for contacting Weight Watchers.We are showing a credit in the amount of $44.95 was issued and applied to American Express card on file dated 9/**/2015.Please review American Express record for the credit.Feel free to contact Weight Watchers Corporate Affairs department for further detail @ ###-###-####.Sincerely,Lori G[redacted]Corporate Affairs Manager

Weight Watchers received the member's concerns. On May [redacted], spoke with member, acknowledged concerns and notated account (see below) by applying a 30-day Time Credit.We're not sure if this is a follow-up or the member is requesting a different resolution. Please feel free to contact Corporate Affairs with additional questions.Notes on 5/*/16-Due to issue within system, added 30-day TCredit. Flo (Corp Affrs) We thank you again for contacting Weight Watchers Corporate Affairs. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received [redacted]'s 2nd request for a refund. Upon the member's sign-up via [redacted], any funds are to be refunded by [redacted]. However, because we value each of our members, as a courtesy, we're issuing a refund check to be sent to the member. The check can take approximately 2 to 4 weeks to receive. Please let us know if we can be of further assistance.Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request for a "promo" Starter Kit. The guidelines for each member who signed up within the promotion was required to provide their Subscription Pass at the meeting in order to receive at their meeting. We're sorry if there was some miscommunication. We're sending the...

member a Product Voucher to get a Starter Kit in their meeting location. The Voucher should arrive within seven business days.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

This member's complaint was responded to and resolved via [redacted] PM on 10/*/2016. Membership account details were discussed with the member. Due to previous online cancellation errors that have occurred over the last year or so, we approved a onetime courtesy refund of 3 months = $179.49....

Member is fully aware of reoccurring billing terms, membership subscription agreement details and cancellation policies. Member's account was cancelled on that date: cancellation #[redacted]. Nikki C.Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We've received the member's complaint in regards to login ability, cancellation and email confirmation.The Weight Watchers Terms & Conditions provide all members with information on how to receive assistance for any online usage. If a...

member is unable to login to their account, we have communication resources via email, chat and phone. We received communication from the member to cancel account on 9/**/15 via phone. Customer Service Representatives do not have the ability to email confirmation numbers but if a member request, the Representative is required to submit to Supervisor to be sent to member. For this we apologize and handled as a coaching.As a courtesy, we issued a refund for $19.95 of which the member will see within 3 to 5 business days. Please let us know if you need further assistance.Sincerely,[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It is not worth the effort to try and get an apology.   Just let it stand as is.  They are wrong relative to the time of cancellation.  But the credit card company has already taken care of refunding that charge.  I doubt that we will ever have anything to do with Weight Watchers again.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts toensure our customers understand our products and what they are purchasing. In the customer’s case, we took several steps to inform her that...

hersubscription would automatically renew unless she cancelled. On step one of the sign-up process, she entered her information on the payment plan and health profile page. On the very same page, there is a paragraph located directly under the payment plan options that explains your account will be renewed automatically until this is cancelled. Click this link below will take one to this page:[redacted]On Step three of the sign-up process, we invite the new member to read and accept the subscription agreement. The message reads, “By checking this box, you acknowledge that you have read and agree to be bound by our Subscription Agreement”. The Subscription Agreement, which she agreedto before gaining access to the subscriber tools, clearly sets forth our automatic renewal policy.By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our automatic billing policy. [redacted]In addition, when her subscription was processed successfully, she was brought to a welcome page. Customers are asked to print this page so that they can keep a copy for their records. It is their online receipt. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and forcancelling their account before it is automatically re-billed.We evaluate eligibility for refunds on the basis if when the e-mail, fax, or letter requesting cancellation was sent. Due to these terms,the customer is not eligible for a refund. However because customer service is important to us, we have issued a full refund of $ 19.95 which usually takes to reflect from today’s date of 5/*/15. Please note this time frame is when it is delivered to her [redacted] account; we cannot speak how long it will take them to report the money to her own accounts. [redacted]

Revdex.com:I reviewed my credit account today.  WW FINALLY submitted the correct number of credit refunds as of July **, 2016.  All I wanted was to be credited for the total amount that I was charged on an extra account that they set me up with. It's sad that it took 2+ weeks for the company to finally do the right thing and that I needed to get the Revdex.com, Consumer Affairs, contact WW President and my team leader to get involved for this to be made right.  I will accept all the credits and move on from there.  Thank you to the Revdex.com for all your help.  I truly appreciate it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint.We spoke with the member on 12/**/15 and requested to submit receipt of purchase in order to issue a refund. We received the document and applied a refund for total amount on 12/**/15. The member should...

see the refund within 3 to 5 business days.Again, we apologize for any inconvenience. Please let us know if you need further assistance. Sincerely,Flo G[redacted]Corporate Affairs

I left [redacted] a voicemail apologizing for the issue and assuring him we will do everything we can to get this issue resolved and get him completely unsubscribed from our emails. Also gave him our phone number in Corporate Affairs for any questions or concerns he may have. Sincerely,Nikki C.Corporate Affairs

Thank you for contacting Weight Watchers. We apologize for the inconvenience for cancelling your subscription account. The account has been cancelled "end today" and a refund in the amount of $39.90 has been applied to your account.  (this is 2 month billing) Feel free to contact...

us with further questions. Weight Watchers Customer Support

Thank you for contacting Weight Watchers. We received the member's request and concerns. We reached out to the member, apologized for site issues. We also issued a refund for $39.90 of which she requested a check be sent. We also informed the member, if she should experience further issues to...

contact Corporate Affairs directly.Please let us know if you have further questions or concerns. Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am well aware that I am being refunded $44.95. This is not in question and is not what I am requesting. Additionally  I should be refunded $22.42 for the two weeks prior because I reached my goal weight. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Per my 10/**/15 conversation with Laura I am waiting for a $38.28 credit back onto my [redacted].Thank you for this resolution.[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Davina Davis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a refund. We've made several attempts to contact member to apply a six month refund for $119.70. The member's credit/debit card on file has a 9/2015 expiration date. This prohibits the refund going through. Since the member has not returned our calls, we'll issue a manual refund check which takes approximately 2 to 4 weeks for the member to receive.Again, we apologize for the inconvenience. Please let us know if you need further assistance.Sincerely,Flo G[redacted]Corporate Affairs

I called the member and first of all apologized for the rudeness and incorrect information from the representative he spoke with. I asked for and he provided the phone number he called from and the day and approximate time so we can have that call pulled to handle that situation internally.I...

explained we are more than happy to give him some free time, however, because of the way the system is set up, we need him to sign up first, paying the initial fee and then we can credit that fee back and add some time credit, essentially giving him two months free. He agreed to this but cannot do the sign up today so will contact me in Corporate Affairs when he is ready.We had a difficult time getting the sign up link to show up properly for him so when he is ready to sign up if it is still doing that, I offered to sign him up from here and he is ok with that.I will be waiting for him to call when he is ready to sign up.