Wilber & Associates, P.C.

Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ Wilber & Associates, PC represents [redacted] Ms [redacted] was involved in an automobile accident that occurred 11/24/in Austin, TXThe loss resulted in $7,in damages to our client's insured vehicleThe accident was witnessed and photographs were taken at the sceneI will arrange to have documents sent to Ms***I encourage her to contact our office with her liability insurance information

I called today to discuss my options to have a payment plan set up as we took full responsibility that my son was in a accident and was not insured at the time. however , the representative I spoke to was rude and demanded a 2000.00 down payment which I explained my son is unable to pay he can however, make payments monthly but the rep refused to work with me and threaten to have his license suspended and rudely hang up the phone in my face.

Initial Business Response /* (1000, 5, 2016/08/07) */
The claim has been closed and returned to our client, *** ***
Initial Consumer Rebuttal /* (2000, 8, 2016/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Wilber & Associates, P.Cis a law firm in Normal, IL with the primary practice of providing subrogation services to the insurance industryWe are not a credit reporting agencyWe handle tort recovery claims.Our client, *** Insurance, paid a claim on behalf of their insured for
an vehicle accident that occurred on 05/11/In this accident, Ms*** rear ended their insured and caused damages to their insured's vehicleWe are pursuing recovery of those damages on behalf of ***Ms*** is not correct in her assertion that we had never notified her of this claim prior to the conversation on 05/01/We mailed notices to her on 10/17/2016, 11/14/and 12/29/We did not have the incorrect address on file when those notices were sent, as she suggestedThe street name was misspelled but was updated on 12/22/2016, prior to the final notice being sent, to the address she confirmed during the conversation with our representative to be her current addressNone of the notices were ever returned to our office as undeliverableMs*** advised that she was driving a *** at the time of the accident and that there was insurance to cover her through her membership with that companyNone of that information was ever provided to our company, nor our clientWe would be happy to contact *** to confirm coverage if Ms*** would like to provide the claim information to us for the claim she filed with themMs*** did not provide that information to our representative during their conversationOur representative was professional throughout his conversation with Ms***If Ms. *** would like to contact me directly to provide her *** claim information, she may do so at 1-800-313-ext***I would be happy to speak with her and work to find resolution to this claim.Thank you for the opportunity to respond to your inquiryPlease contact me if I can be of further assistanceOur office appreciates the services your office provides to consumers and businesses alikeRegards,*** ***Audit ManagerWilber1-800-313-ext ***

The Payless Car Rental claim has been closed in our officeA closed confirmation letter will be sent to Ms***Wilber & Associates is not a credit reporting agency

Our office will send the police report and estimates to MsBeard for her reviewShe may contact Manager *** *** to provide her auto liability insurance informationHis contact information is 309-663-Extension

Initial Business Response /* (1000, 5, 2015/12/03) */
I have reviewed this automobile subrogation claim and removed Mr***'s telephone number from our file
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
This incident was the 2nd time within a year this has happenedI feel that after the first time this mistake was made, my phone number and any other info they might have gathered on me at that time should have been removed
This should not have been repeated; therefore I'm not 100% willing to simply trust their word in this matter

Initial Business Response /* (1000, 5, 2015/06/09) */
Wilber & Associates, PC is a National Law Firm representing the insurance industry for subrogation tort claimsWe are not a credit reporting agencyWe have noted Mr.*** request for cease and desistOur claim will be returned to our client
for their review for any further action they may choose to pursue

Initial Business Response /* (1000, 5, 2015/10/27) */
This claim was cancelled by our client 10/19/We are no longer handling this claim
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was a clear case of
fraudulent business practice.By using threatening tactics they caused undue stress and expense for a innocent partyAs soon as I filed a complaint with the Revdex.com they suddenly were no longer interested in pursuing a claimIn reviewing the online reviews of this business and the Revdex.com complaints already filed, they apparently are allowed to continue to practice even though they clearly should be shut downI suggest the Attorney General for the state of Illinois should investigate this company

I am rejecting this response because:
Not truthful. I suggest listening to the "recording" of our conversation--as they always state the call is recorded. You will clearly hear her threat of judgement if I did not pay RIGHT THEN AND THERE--which, again, was days EARLIER than I could pay (paycheck is deposited at the end of the month). I have not had a chance to call and because I knew I had a very busy schedule, I mailed my payment on Monday (10/2) night. On Tuesday, 10/3, I had a call from Wilber, however because I was on a conference call I could not answer and was planning on calling back after my call. However, Ms*** then again, kicks up to another level of harassment and CALLS MY YEAR OLD PARENTS INSTEAD OF LEAVING A MESSAGE!!! Let me get this straight. I have NOT lived with my parents in almost years, nor do they keep tabs of my constant whereabouts. Ms*** knows EXACTLY what phone number to call me on, as I SPOKE WITH HER LAST WEEK! She needs to get a grip and STOP harassing people who have no clue where I am. She simply is out of control with harassmentCompletely unprofessional. I demand ONLY my phone number be used. I have no idea where she even got my parents phone number. And seeing as she talked with me last week, there simply was no reason for it. I have requested ONLY email at this point because this woman is completely ridiculous, unreasonable and harassing. Again, I have mailed a $payment--which, by the way is MORE than what I get paid at the end of the month, so if she wants to place a judgement, she will end up getting 20% of 200$ a month which is less. She can explain THAT to her client then

Initial Business Response /* (1000, 5, 2016/08/12) */
Ms*** called our office today and voluntarily paid her total claim balance of $
Our file is closed
Initial Consumer Rebuttal /* (3000, 7, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
It wasn't effort from Wilber & Associates that resolved my issueIt was my daily calls that resolved my issueI did talk to *** and I told him how terrible their lack of response was, how I have tried every avenue to get a hold of them, and he immediately chastised me for harassing him and he didn't know what I mean by terribleI explained calling times, emailing, facebook, website contact and no response is terribleHe was beyond rudeHe is very young and immatureI asked to be transferred to someone else twice, he refused and threatened to hang up on meI finally said good bye and hung up on him since he refused to transfer me and severely lacked in professionalismI did call back and talked to ***I asked why this went to collections, why didn't Budget send me a billShe was polite and said your insurance company paid all but $and Budget does not pursue additional monies, they instead send to Wilber & Associates to collectIt shouldn't EVER be this hard to pay a bill

Our office handled this claim for *** *** *** Insurance CompanyMs*** was the at fault driver in an automobile accident that occurred 12/24/in Springfield, ILThe State of Illinois suspended her drivers license 12/5/for her failure to maintain Financial Responsibility InsuranceMs
*** called our office to make arrangements to pay for the damages and regain her drivers license in December Ms*** stalled in paying for the damages until March She did set several arrangements previously and broke them.Our office gave her a settlement with a discount of and she did pay 3/1/Her release was sent to her 3/10/to allow time for her check to clear her bankAny delay to regain her drivers license was due to Ms*** inactivityHer drivers license was suspended by the State of Illinois for over a year before she took action to regain them

I am rejecting this response because:
I spoke with my insurance companyThere has never been an injury claim against me, no medical bills submitted, no police report, and no tickets against me stating I was ever at fault for any injuriesThis a fraudulent company targeting young people with reports from years agoYou are trying to scare people into paying fake claimsI demand to be removed from all solicitation, and continued harassment from this companyThis is fraud

Initial Business Response /* (1000, 5, 2016/06/15) */
Wilber & Associates, PC is a law firm in Normal, IL with the primary practice of providing subrogation services to the insurance industryWe are not a credit reporting agencyWe were retained by *** Solutions, A/S/O IMT for recovery efforts
on a balance related to a vehicle accident that Mr*** was involved in with their insured on 10/08/We received the assignment on 02/18/All documents validating the claim were mailed to Mr*** on 05/20/We subsequently closed the claim on 06/06/This is no longer an active file in our officeThank you for the opportunity to respond to Mr***'s concernsPlease feel free to contact me if I can be of further assistance in this matter
Initial Consumer Rebuttal /* (2000, 7, 2016/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very good can I receive signed closure papers in the mail pleaseThanks you

Our office represents a national insurance carrier for a subrogation tort claimWhile driving an uninsured vehicle Ms***s caused $3,in damages to our client's insured vehicleMs*** has contacted our office several times setting up payment dates that she does not keepWe are
forwarding her file to an outside agency who will work with her

Initial Business Response /* (1000, 5, 2016/07/07) */
Ms*** made her final payment 6/23/Her notarized release was sent to her 6/24/by USPSShe contact us 6/27/requesting an expedited copyWe do charge an expedite fee for overnight mailings or email as they are an extra expense for
our office

I am rejecting this response because: Wilber & associates do not have accurate information on their end I began paying toward this amount on 11-25-not 9/27/i have an attachment to support my complaint of the original installment agreement, and what it originally says I'm only paying for one thing with the box checked on property damagei have asked the associate for this information a week ago on 1/29/my last payment madeI still have seen nothing about the added $10,from mail or email

Initial Business Response /* (1000, 5, 2015/05/01) */
Wilber & Associates PC is a law firm handling the subjugation claim for our clientWe are in contact with Ms*** insurance carrierIt is standard practice to advise claimants of our involvement in the claim
We do not collect consumer
debt and we are not a credit reporting agency

I am rejecting this response because:
I'm not surprised you're "unable to locate a claim" as the calls most likely aren't even for me as I have no legal claims filed against me, nor does my motherWe get calls on our
landline (***) constantlyIf you think calling someone repeatedly and not saying why you're calling or not leaving a message is a good way to run a "law firm" and get in touch with people, it's notWhat you should do is send something by mail to the person you need to speak withSince you have no problem disturbing us with constant calls, you should have no problem, instead, taking the time to send something in writing to us or whomever you're are trying to reach

Wilber & Associates, P.Cis a law firm in Normal, IL with the primary practice of providing subrogation services to the insurance industryWe are not a credit reporting agencyWe handle tort recovery claims.Our client, Safeco Insurance, paid a claim on behalf of their insured for an accident
that occurred 05/20/Mr*** was the driver of the vehicle found to be at-fault for this accident and was uninsured on the date of lossMr*** has been making payment to our office for the balance of damage caused since 11/14/He signed an installment agreement with our office on 11/15/agreeing to payment terms of $per month due by the 14th of each month. In March of 2017, Mr*** did not make payment on timeThe representative he spoke with agreed to accept $by 03/to prevent the default of his installment agreementMr ***' payment was not posted to his file until 04/03/2017, resulting in the default of his installment agreementMr*** made his April payment late as well, on 04/27/and still has not made up the missing $He has since been in touch with one of our collection managers and is working to get the default of his installment agreement resolvedA new installment agreement was issued to him and signed by him on 04/28/2017.Mr*** is welcome to contact our office and speak with his representative, a collection manager or myself regarding his claim, should he have any further questions or concerns.Wilber & Associates respects appreciates the services your office provides to consumers and businesses alikePlease contact me if I can be of further assistance.Regards,*** ***, PCSAudit ManagerWilber & Associates, P.C.1-800-313-*** ***