Williams Sonoma, Inc.

Initial Business Response /* (1000, 18, 2015/10/23) */
As of November 2014, Pottery Barn no longer does price matchingThis *** was given a $merchandise card as a courtesy which was sent out on 9/6/
We consider this matter resolved with no further action to be taken
Initial
Consumer Rebuttal /* (2000, 20, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Crappy, non-consumer friendly policy by this companyI appreciate that they made this one transaction right with the gift card, but they've lost me as a *** for lifeHow can a company inspire company loyalty when you can purchase an item one day, only to have it go on sale within a day or two, and the *** is just out of luck? Not a good policy at all! Yes, they'll save money in the short term, but lose in the long runI'm saying that I accept their response, as I took the gift card, and I don't see them caring enough to review/change their policyThat's really too bad

Initial Business Response /* (1000, 7, 2015/12/12) */
Williams-Sonoma Incand West Elm, will take out of policy action to honor original Order XXXXXXXXXXXX final sale price, on new *** Order XXXXXXXXXXXX placed 11/4/The credit will be to Order XXXXXXXXXXXX method of payment, once billed
post-production completionAnticipated date - January
Initial Consumer Rebuttal /* (3000, 14, 2016/01/22) */
This email went to a file in my Inbox and I did not open it until just today (1-14-16)The case is still not resolvedThe company has not contacted me yet regarding the matterI did finally manage to get the sofa ordered, and the company did take my money, but they have yet to deliver itI have literally spent hours trying to track it downThe West Elm furniture department says they don't know where my sofa is and keep transferring me around from person to personI have spend hours on hold and left messages and talked to several peopleThis has been the worst customer service everI don't understand why they have a product listed for sale on their website and it takes months for me to place and order and for them to honor that priceThen once I think I will get the sofa, not it seems to be "lost." I began this process of the order back in October and it is now JanuaryIn the meantime the company has my moneyPlease help!!!
Final Business Response /* (4000, 16, 2016/01/27) */
On 1/5/16, as promised, credit was issued in the amount of $honoring the previous offered sale priceOn 1/25/16, Ms*** spoke with Corporate Customer Relations, she confirming that her items were delivered succesfullyWilliams-Sonoma Incconsiders this concern resolved

Initial Business Response /* (1000, 5, 2016/02/08) */
*** agreed to a replacementItem is currently on back order*** aware of back order dateAt this time, *** wants to leave replacement on order
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
To Whom It May Concern,
While I agree with the Business's February 8, response, please do not close this complaint until the Business fulfills its obligationWhile the Business had agreed to providing the replacement by March 31, 2016, they have now pushed the date delivery to late AprilThe issue is not yet resolved
In addition, in order to contact me, please utilize the phone number providedThe e-mail account is no longer valid
Thank you
Final Business Response /* (4000, 10, 2016/02/24) */
We are routinely communicating with this *** to get the product delivered and resolve the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/10/29) */
Please provide an order number so that we may look into this issue for you
Initial Consumer Rebuttal /* (3000, 12, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
order number XXXXXXXXXXXXI
was told in an email on 10/that it's 'wear and tear' but in the very same email was offered to buy the part that has a defectHow is that possible? Are they saying we should pay MORE money for a part that has a defect? or are they saying that it's 'wear and tear' that we should expect to have every year? So now after more than emails and phone calls plus a store visit I got another email asking for pics of the sofa
Final Business Response /* (4000, 14, 2015/11/16) */
A replacement seat core and seat casing is being ordered for the ***Estimated delivery is mid February
Final Consumer Response /* (2000, 16, 2015/11/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youWe will wait and a half months for the seat core and casing

Initial Business Response /* (1000, 10, 2015/10/08) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize to Ms*** for all the problems, inconvenience and delays she experiencedI have
confirmed that a full credit in the amount of $has been issued today for the cancelled sofaThe *** can expect the credit to post to their credit card within business hoursI consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 12, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has since refunded the total purchase price to my credit cardThank you very much for your attention to this matter

Initial Business Response /* (1000, 5, 2016/01/04) */
Good afternoon,
I have reviewed this order and the *** was credited in full and was also sent a merchandise card for $This matter is resolved
Sincerely,
*** ***
Williams Sonoma Inc
Initial Consumer Rebuttal
/* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/10/13) */
Corporate *** relations is in receipt of customers complaintWe have reached out to the *** to resolve this issue
Initial Consumer Rebuttal /* (3000, 10, 2015/10/22) */
From: *** *** (mailto:***@gmail.com)
Sent:
Wednesday, October 21, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXXXX-X-XXXX)
Hello,
The middle ground I would be willing to accept now is if we can guarantee that the couch will be delivered prior to November 21st, (along with the compensation they have already offered)
Best,
***
Final Business Response /* (4000, 13, 2015/11/05) */
Our company is currently working with the vendor to get this item finished and in the customers home before Thanksgiving
Final Consumer Response /* (3000, 16, 2015/11/13) */
From: *** *** (mailto:***@gmail.com)
Sent: ***
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXXXX-X-XXXX)
*SEE ATTACHED PHOTO AND CONSUMER EMAIL:
Hello ***,
The couch was delivered today with a big rip in the armThis whole thing has been a huge messI feel like we shouldn't even have to pay for our couch at all
***

Williams-Sonoma, Inc
This order was cancelled and customer credited accordinglyOur apologies for any inconvenience
Certain items listed on this complaint are not part of this orderPlease provide correct order number so appropriate actions can be taken
Thank you!

Initial Business Response /* (1000, 5, 2016/01/25) */
Credit was issued on 1/21/to ***'s credit cardWe apologize for the inconvenienceThis matter is resolved with no further action to be taken
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
Only of the charges were refundedCalled back again on 1/and explained yet again that both orders were not receivedThey transferred me to another woman who said she would have to investigate where the second package went and I should hear something in another weeksThis is rediculesI have been calling for almost months and now they say another weeksI have never had such bad *** *** from any companyI am thinking at this point disputing the charge on my credit card is probably my only option
Final Business Response /* (4000, 9, 2016/02/03) */
Credit has now been issued to second orderWe consider this matter resolved with no further action to be taken

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2016/01/04) */
The make up bags were delivered 12/24/The doll was delivered on 12/14/We consider this matter resolved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
While the dolls finally came after submitting yet another expedited order, the bags were never recieved but I was billed for themI did contact Pottery Barn and they said they would issue a credit and, it should be recieved by 1/13/

Initial Business Response /* (1000, 5, 2015/06/26) */
Working with *** to schedule assembly of bedAwaiting date confirmation for team to assemble bed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Headboard was picked up to be repaired 6/Delivery and assembly promised by 7/As of 7/11, have not been able to confirm a delivery date as attempts by me and corporate *** *** have not resulted in action by the delivery companyI still have no bed or refund
Final Business Response /* (4000, 9, 2015/07/14) */
Response to Revdex.com:
The *** has been given a full refund for the bed since we were not able to deliver a first quality piece to herI have processed a replacement, however, it has an estimated delivery date of mid AugustThe *** has been advised that she can re-select something that may be in stock/deliver to her quickerI am awaiting a response
Thank you,
***
WSI, Inc

Initial Business Response /* (1000, 5, 2015/11/19) */
Please advise from which store this was purchased (street name, city and state)We need this information in order to move forward
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
In response to your request for address of store, here it is:
West Elm
*** ***
*** *** ** XXXXX
XXX-XXX-XXXX
The store or credit card company Comenity have not offered to cancel the return fee by the delivery men with the unopened merchandiseNo one at the store informed me that this charge would be incurred
Final Business Response /* (4000, 9, 2015/12/09) */
As of 12/9/15, the *** and the store have resolved this issueNo further action to be taken
Final Consumer Response /* (2000, 13, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On December 29, I received a letter from Comenity Bank stating that all remaining fees on the shipping charge have been voided and that my West Elm account now has a balanceI closed out my West Elm credit card account immediately, and now I consider the Case closed
Thank you for your assistance

The Corporate Customer Relations Department for Williams-Sonoma Incorporated and Pottery Barn Teen are in receipt of this customer's complaintI have reached out to the customer to address her concernsWe have issued a full refund for the returned orderI consider this issue to be
resolved

Complaint: ***
I am rejecting this response because:The issue is still ongoing and has not been resolved yet.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/10/09) */
I have spoken with the *** to find out how she would like to proceed as the merchandise is on back order and the Finn sofa on order XXXXXXXXXXXX is not out of production yetThe *** advised me she cancelled the sofaI asked if she
wanted to cancel the backorder on the Book Nook chairShe advised she did not know what she wanted to do and needed more time to make up her mindWe are considering this issue resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/18) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this ***'s complaintThank you for bringing your concerns to our attention and I would like to apologizeI will contact our
marketing department and request that they stop all catalog and mailing to your son, and your address
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/03) */
We are ordering new cores and casings for this ***Once a shipping date is available, the *** will be advised of the same
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
The business decided to grant a refund