Williams Sonoma, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWest Elm has agreed to order replacement items to circumvent the need for repairs and offer an additional 40% discountThank you very much for your help
Sincerely, *** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I would like to apologize to Ms*** for the problems she has experienced, the inconvenience and delays. I have confirmed that the furniture has now been
picked up and returned. A credit has been issued to her *** card in the amount of $and she should see it posted to her account within business hours. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

I do not understand what clarification you need from me Please advise

Williams-Sonoma, Incresponded to Mr***’s complaint on 6/16/and stated our company’s positionWe again apologize for any inconvenience and delays Mr*** experiencedThe credit in the amount of $was processed on our end on 6/18/and should be posted to the customer’s Visa account within business hours. We consider this issue closed and no further action.Sincerely,
*** ***Williams-Sonoma Inc.Corporate Customer Relations

First, WS asked for an order number. If they had read my complaint they would have realized that it was a transaction at a store, therefore, I do not have an order number. Second, I and my bank have sent documentation numerous times to their customer service organization, how many times and to how many people do I have to provide this stuff? Did customer service throw all my stuff away? This is why I processed this complaint, WS is impossible to do business with, they don't even communicate with their own organizations. They have my name, so go ask yourselves who has been working this through your own customer service! This has been going on for two weeks, I want the money you stole from my checking account back immediately, I have done all the work for you several times, now just get it done!

Please provide the order number about which you have written so that we may investigate

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer has received a refund check of $and will receive a
merchandise card for $within the next few days. I consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 7, 2015/12/31) */
I have reached out to Ms***We are replacing the Left Arm Chaise which has an eta of 2/18/
We are also providing a 25% discount on the order upon completion

Complaint: ***I am rejecting this response because: I have not received any phone calls or messages to my line* *** *** *** Sincerely,*** ***

Initial Business Response /* (1000, 15, 2015/11/09) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintWe appologize for the delay in receiving a response from our companyCustomers issues were addressed by our
*** *** department and he was fully credited on 10/12/
Initial Consumer Rebuttal /* (3000, 17, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the credit on my card but it is a credit which requires that I spend additional dollars at West ElmI have not yet received a refund to my bank account
Final Business Response /* (4000, 19, 2015/11/13) */
Corporate *** relations contacted Comenity Bank in behalf of the ***.Comenity bank will be processing the refund to the ***All issues are now considered resolved

Initial Business Response /* (1000, 5, 2015/12/30) */
I received confirmation the West Elm Futon was picked up/returbed and have credited $1,back to ***'s West Elm credit card
I left a voice message for *** *** in apology, advising of the credit and to allow 2-business days
to see post

Customer's issue is not with Williams-Sonoma, Incbut with a delivery company. This matter is resolved, and we will take no further action

Initial Business Response /* (1000, 5, 2015/11/12) */
This item is listed as "Special Savings - Limited Time Only" and shows a discounted price thus indicating the item is "on sale." The promotion specifically states "Offer not valid on sale items." Unfortunately, we will not issue any
sales price adjustment on this orderWe consider the matter closed with no further action to be taken
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The CURRENT ad does show the wording "Special Sale" and "Limited Time Only"However, when I placed my order, that particular wording was not on the adI emailed back and forth several times with W-S reps, who told me that they would bring it to the attention of their ad people who would change it for future ads so I believe that the CURRENT ad, showing the wording, is a direct result of thatSince the ORIGINAL ad did not contain the wording, and I placed my order when the ORIGINAL ad was up, not this altered ad, I believe that I am still entitled to a price adjustment

Initial Business Response /* (1000, 5, 2016/01/08) */
Good morning,
Package was delivered on 12/29/*** spoke with supervisor on 12/23/that offered 50% credit and shipping waivedThe *** accepted this offer and the credit was issuedThis issue is
resolved
Sincerely,
*** ***
Williams Sonoma Inc

Revdex.com:Ms*** was very responsive and helpful throughout this processOnce I contacted the Revdex.com, she was able to locate my order and find out the cause of the delayShe did everything in her power to assist me in getting my orderIf it had not been for her diligence, I would have had to re-order my sofa and loveseat and wait another 8-weeks or cancel my orderI am so pleased with the sofa and loveseat, they are beautifulI was pleased with the outcome and the compensation that was negotiatedI felt that it was fair and I appreciate the hard work that Ms*** did to get me to the end of this ordeal! I accept this response and request that the Revdex.com consider this case file closed to satisfaction.*** ***

On behalf of Williams-Sonoma Incand Pottery Barn, we are in receipt of Ms***'s Comenity Bank promotional policy concern regarding purchases made with Month Deferred Interest option.I have provided her concern to our WSI Comenity Bank liasions, who will forward to Comenity Bank
Leadership. We are unable to intervene directly in a customer's personal banking issues due to privacy reasons, however her concern has been documented in to our Executive database and forwarded to the appropriate Corporate individuals. I have requested Ms*** to be contacted by Comenity Bank Leadership immediately upon receipt of her concern.Though we are not able to see a customer's banking history nor purchases made via Pottery Barn Credit Card ***, I was able to locate Order *** which was placed on 8/26/16. Per the order, it indicates that accrued interest was chosen which would render 10% back in Rewards. Any in store purchases are not available for view, nor are any other Pottery Barn Credit Card purchases not placed with the customer's provided name/address information.I can also mention that there is no record of Ms*** contacting Pottery Barn Customer Service, feeling the contacts were with Comenity Bank Customer Service regarding her raised inquiries. Williams-Sonoma IncCorporate Customer Relations

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I would like to apologize to *** *** for the inconvenience and the problems she experienced. We have forwarded this customer’s concerns to retail leadership for the
Manhattan Beach store, for their review and follow up. We have been advised that they are sending MsSchwartz a $gift card and they are working to resolve the credit issue. Please consider this issue to be resolved
Sincerely,
** *** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2016/01/04) */
Good afternoon,
Both sofas have been picked up from the *** and a credit of $was issued back to the ***'s credit card on 12/01/
Sincerely,
*** ***
Williams Sonoma Inc
Initial Consumer Rebuttal /*
(3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked to receive a checkWhen can I expect a check? I do not want credit on my credit card
Final Consumer Response /* (2000, 9, 2016/01/11) */
I have recently received a check and consider this matter closed Thank you for support

Initial Business Response /* (1000, 5, 2015/10/23) */
Credit of $released to ***'s credit card on 10/20/*** returned as not satisifed because "Its too beige for what I wanted very pretty though but does not match with my couches" (***'s words on return slip)Ineligible
for return of shipping charges because was not defective or damaged merchandiseWe consider this matter to be resolved with no further action
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the way they processed my returnIt took a whole month for them to return my money and I did not even receive an apology for the run aroundI had to contact Revdex.com and American Express for me to receive a returnThe rep Stan was supposed to send me a gift card for my troubles and I never received itThis was handled unprofessionally and they did nothing to make up for the troubles and keep me as a happy shopperI will no longer shop at West Elm because this experience left me with a sour note
Final Business Response /* (4000, 9, 2015/11/02) */
A $merchandise card was sent to this *** on 10/6/Please allow weeks for receiptThis will arrive via the U.SPostal *** in an envelope marked Williams-SonomaIf the card is not received by 11/16/15, please contact usWe will void the originally issued card and send another one

Initial Business Response /* (1000, 5, 2016/01/25) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this ***'s complaintI would like to apologize for all problems, inconvenience and delays Ms*** experiencedI have
confirmed that the *** was issued a credit in the amount of $on the new order for the Got Game Chair, as compensationIn addition, a replacement has been issued on the original order for the Mini Rocker Speaker Chair, which is on backorderWe anticipate the back order to fill and ship by the end of April
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to call my credit card company several more times and refuse payment on the Mini Rocker Speaker Chair, because I was charged for both and never given a refund, I also had to call and remind them I was told I would receive a discountI wish it wasn't such a hassle, but I am ok with the outcome