Williams Sonoma, Inc.

UPS still states the box has not been picked up. We will, however, allow a one-time exception to proof and issue a credit as per our policy which is tender-for-tender. The custome will receive $back to her credit card and the balance will be sent in a merchandise card. Please allow 10-business days to receive the card. We consider this matter resolved and will take no additional action on this issue/order

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I have reached out to the customer to address his concerns. I have confirmed that the correct item is being sent to the customer. I will refund the
total cost of this item upon successful delivery. I consider this issue to be resolved

Initial Business Response /* (1000, 5, 2015/11/11) */
These items were purchased on clearance which were clearly marked as non-returnableHowever, discoloration would be a defect*** needs to schedule a return of itemOnce received back at Distribution Center, a credit to the credit card
can be issued

Initial Business Response /* (1000, 5, 2015/08/13) */
Full credit was given to *** on 8/10/We consider this matter resolved

Complaint: ***I am rejecting this response because:The tears are in the fabric in places that were wrapped and had no contacts with anythingNo one came to see the stairs and it's assumptions that the corporation is using to once again take advantage of the little people. Sincerely,*** ***

Williams-sonoma, Inc
Customer was advised once items are returned, she would be credited
Items delivered via UPS have to be returned by customer; labels were sent to her on 10/19/
Items delivered via in home delivery hub are the only items being picked up by hub; customer was also
advised on 10/19/
Thank you!

The Corporate District Manager has reached out to the credit card company and they have advised that the credit check cannot be removed. The District Manager has explained this to *** *** and has sent her a $gift card as compensation. We consider this issue closed

Initial Business Response /* (1000, 6, 2016/02/04) */
The Corporate *** Relations Department for Williams-Sonoma, Incis in receipt of this ***'s complaintI would like to apologize to Ms** for the problems she has experienced and the dissatisfaction with the beddingI will submit
a request to authorize a store credit for the bedding, since this is out of policy and the purchase was made over a year agoI will follow up to confirm the status of the merchandise credit
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (3000, 9, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
The linen sheet set before taxes was $A credit of $does not cover itCan you look into my order details again?
Thanks!
***
Final Business Response /* (4000, 11, 2016/02/14) */
I would like to apologize to Ms** for the typographic errorThe actual amount of merchandie credit for the bedding is $This is the full credit for the sheets and shamsI am sorry for any confusion or inconvenience
Sincerely,
***
Corporate *** Relations
Williams-Sonoma, Inc
Final Consumer Response /* (2000, 13, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ***,
We all make mistakesThank you for taking care of my inquiryMy family and I will continue to be a loyal ***
Do I expect a store credit in the mail soon?
***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I am working with our delivery team to get the needed item delivered
and the bed assembled ASAP.I will consider this issue to be resolved when delivery is complete

Initial Business Response /* (1000, 5, 2015/12/30) */
Good afternoon,
I reached out to the *** and discussed concernsI issued a full credit back to the ***'s credit card that will be visible within 3-business days
*** ***
Williams Sonoma Inc

Complaint: ***I am rejecting this response because:
Complaint: ***I am rejecting this response because:
According to West Elm the order was cancelled on 4/21/18. According to my records, I received an emaii from West Elm dtd on 4-23-18, only it did not read exactly like a cancellation. It contained all the information in the original order, the item ordered, my address, my credit card info (last 4) and the item descriptionThe only difference is the price is now zero and the word 'cancelled' was added to the item line. I would send a photo but the instructions said to not include any personal information
In addition, according to the response, West Elm representative states there is no account for meThis is also incorrect. I can log in to the West Elm website and on the top right it refers to My Account which has a dashboard to perform a few functions. One of which is to edit the payment info. I went there but my payment info is not stored here - must be stored elsewhere? - and also missing is an option for the customer to delete his/her account
In order for this complaint to be fully resolved:
Completely cancel the order; this means if the order number is entered then nothing comes upI do not want the item to appear in my queue even if 'cancelled.' I also want my credit card info wiped out from this order and from the West Elm database. It's a shame this is happening; really leaves a bitter taste in my mouth about the whole brand (Wms Sonoma, Pottery Barn, West Elm) and a shame bc I happen to like the West Elm style
This may at first seem a bit over the top but in reality, since the item I ordered is on back order (originally was in -stock and then suddenly was on back order months hence...) then when the item becomes 'in stock' there is little to no protection for me should you 'flip the switch' on; you have the item, my address, and credit card. Too easy for a mistake to be made...
3) West Elm still has the order under my name and credit card. If the item comes in from back order I have no guarantee that this order will become 'active" and I will be charged.
4) I want this order to be deleted, clearedetc. Wiped out - no credit card info/no item info/ etc. I would like an email from West Elm to confirm that this has taken place.
Sincerely,*** ***
Sincerely,*** ***

On behalf of Williams-Sonoma Incand Pottery Barn, I have sent email to *** *** requesting order number or retail store receipt needing further information in order to resolve her concern. I am awaiting customer reply currently, and will take action once
received
Williams-Sonoma Inc
Corporate Customer Relations

Initial Business Response /* (1000, 5, 2015/12/10) */
All matters have already been resolvedNo further action to be taken

Initial Business Response /* (1000, 5, 2015/09/15) */
We do not have access to this informationThe *** needs to go to the issuing store and have a void request submittedTypically, the store will be able to track down the information and get a replacement card issued the same dayWe
consider this matter to be resolved

Initial Business Response /* (1000, 10, 2016/02/24) */
The Corporate *** Relations Department for Williams-Sonoma Incis in receipt of this ***'s complaintI have confirmed that Retail Leadership has reached out to the *** to address and resolve her concernsThey are returning
the WS HA CC piece set and two WS SS Fry Pans to the store and issuing a merchandise credit for her to take to the store to repurchase, honoring the original 50% off and final salePlease consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 12, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I have reached out to *** *** to address her concerns and apologize for the inconvenience and delays she has experienced. I have issued her a credit in
the amount of $as compensation. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Complaint: ***I am rejecting this response because: I checked my order online today and my credit card information is still attached to this order. Pls see attached screenshot
I have requested my west elm account be deleted; the account is still active. In response to this, West Elm states that no such account existsPlease see attached screenshot; in top right next to cart, it states "*** Account." I get to my account by signing in.
I have requested my credit card information be omitted from your records; my credit card info still displays for this order. I have made many attempts to delete my financial information from your website but it still displays for this order.
I have requested that this order be deleted; West Elm says the order cannot be deleted - and while this is not ideal outcome - I accept that the West Elm technology is limited.
Please delete my account and clear my credit card information from the West Elm website.
Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/09/04) */
Corporate *** relations is in response to your Revdex.com complaintUpon further research the *** cancelled the nightstand and bed due to the long waitThe matching dresser is being returned*** has been credited in fullIssue is
considered resolved

Initial Business Response /* (1000, 7, 2016/01/09) */
Please provide an order number so this issue can be researched
Initial Consumer Rebuttal /* (3000, 9, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
William and Sonoma is requesting the order
number so that they can researchThe order number is XXXXXXXXXXXXI also have a tracking number in which I received from an associate that told me that her supervisor gave herHowever clearly it was not a tracking number that existed since each time I tried to check it it informed me that the tracking number was not availableI firmly believe it was a tracking numberThe tracking number is z53f306tXXXXXXXXXXThey told me the doll would be delivered under this tracking number by the end of day on December 24thI am still requesting that the doll be sent to me at no additional cost since the company clearly misrepresented themselves and gave me as their customer information
Final Business Response /* (4000, 11, 2016/01/18) */
Unfortunately, this item sold out prior to being packed and shipped to this customerWe apologize for the inconvenienceThe item is now no longer available and permanently out of stockThis customer was issued a credit of $on 12/24/and again (though erroneous) on 12/29/We will not attempt to recoup this refund overagewe consider this matter resolved with no further action to be taken
Final Consumer Response /* (4200, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
although I did receive the refund and appreciate that the company is not going to request the second refund back I still feel that I deserve an answer as to why I was told that the doll was packaged and ready to be shipped and then now being told it was not in stock when up until this time of contacting the company now it's not availableI feel that even with the refund recieved the company should look either into this situation and should have offered a replacement doll of equal value free of chargeI called at least times and was told the same thing from each rep

Complaint: ***I am rejecting this response because: We went in several months ago to have this handled followed up by multiple phone calls and emailsThe store is a minute commute each wayWe have asked for a refund check due to this issue that was their faultThey essentially stole from my wife and I because the product was paid for which they deniedWe have already purchased items over a month ago to use up cards, at this point and due to the issue we would like to have a refund check cut. Sincerely,*** ***