Williams Sonoma, Inc.

Initial Business Response /* (1000, 5, 2015/07/14) */
This order has not been canceledWe received a shipment of the back order itemBelieving we would have enough of the item to fill the ***'s order, the credit card was charged $on 7/2/Upon discovering that there was not
enough of the item to fill this ***'s order, a credit of $was issued to the ***'s credit card on 7/7/Our next scheduled shipment is due to arrive at the end of July At that time, the order will be filled
When the *** placed the order on 5/25/15, a pre-authorization was placed on the credit cardHowever, the item was NOT billed until 7/2/
If the *** wishes to receive the item when it arrives in the warehouse, they need do nothing as it will automatically be billed and shippedIf they wish to cancel this item, they may do so
This order has a 25% discount on itIf the *** chooses to purchase another rug, we will extend the same 25% discount (for a total of 25%); there will be no additional discount offered

Tell us why here
Williams-Sonoma, Incresponded to Ms***'s complaint on 04/30/and stated our company’s positionWe again apologize for any confusion or disappointment this may have caused you, and want to thank you for your understandingWe consider this issue closed upon successful delivery

Our company has fully responded to this customer's concerns. We are following our policy and guidelines and will not be allowing discounts to be added to previously placed orders. This matter is resolved, and no further action will be taken

Initial Business Response /* (1000, 7, 2015/07/03) */
The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaintI have researched the issue the customer presented and have found that any damage or defect should have appeared
within the first few months of delivery in However, our company shows no phone records that this had been reported until August To resolve this situation, we can offer to replace the entire slip cover or the Right arm loveseat slip cover with a 50% discount and waive shipping chargesIf the *** would like to take advantage of this discount, a new order will need to be placedHowever, the customer needs to be aware that there may be a color difference in the new slipcover should she only replace the Right arm loveseat cover, as her original has been exposed to everyday life since Slip Cover item #'s involved XXXXXXX= Right Arm Loveseat, XXXXXXX=Left Arm Loveseat, & XXXXXXX=Corner
Sincerely,
*** *** ***
Corporate Customer Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 10, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The most concerning issue about all of this was the complete lack of customer care for an entire calendar yearI have been calling since August 2014, and every time each representative would tell me that they would call me back and help me resolve the issueNo one ever didAnd then each new person would claim that they couldn't find the picture, and I sent it five different timesWhile I merely wanted the right arm replaced, I do accept the response, and I plan to utilize the offer of 50% off the entire slipcover for all sections and a waives shipping cost

Initial Business Response /* (1000, 6, 2016/01/08) */
Good afternoon,
Rached out to the *** and left a messageAdvised both items would be credited in fullAlso advised that all missed opportunities would be documented and addressed properlyThis issu is
resolved
Sincerely,
*** ***
Williams Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
I received a notice of shipment from the company on December 30th and the items were delivered the next dayI am still upset by this companies lack of *** *** but I truly appreciate the efforts of the Revdex.com in resolving this issueThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOf course my acceptance is tied to have my money refundedI discarded the product and am walking to *** across from my residence in a few minutes to purchase a new dish rack
However, I find baffling that a business that advertises as sophisticated, with quality product and top of the line customer service, and considering that their website has so many customer reviews showing the same product with the exact same issue wants a customer to go to the trouble of running errands, spending time, gasoline, money to return an item that costs less than $Which is a lot to me but not a lot to themI offered to send picturesThis is a million dollar company that does not trust their client's word. Well, it appears that after a long conversation, Miss *** decided to trust mine, for which I am appreciative Sincerely, *** ***

This review is continuingWe hope to have it completed by Tuesday, March 22, at which time we will provide an accounting of the situation

Initial Business Response /* (1000, 5, 2016/01/20) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize to Mr*** for all problems, inconvenience and delays he experienced with his
furniture orderAccording to our records the delivery for his furniture was completed on 1/09/Please consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 8, 2016/01/15) */
This order was placed on 12/10/Many items sell out early in the season and thus are permanently out of stockThis occurred with several items for this ***We provided a different tree skirt at no charge so the *** would have
oneThe cost of the original tree skirt which sold out was credited to the ***'s credit cardThe other two items which were permanently sold out were also credited to the ***'s credit cardAs a goodwill gesture, we provide the *** with a $merchandise card for the *** failures on this orderWe consider this matter resolved with no further action to be taken

Contact was made with the customer this morning. I am owning the issue and actively working with her. She is providing me with photographs so that we may accurately ascertain what shelf pegs she needs and obtain. Compensation will be discussed once the correct shelf pegs have been
received by the customer

(The consumer indicated he/she DID NOT accept the response from the business.)I have called the number several times and left messagesThis is ridiculousI'm not hunting her downShe never answers

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I have reached out to the customer to address his concerns. The customer has accepted a complimentary, like product while we work towards a final resolution, regarding his
original order
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2015/11/23) */
Replacement table has been ordered*** keeping damaged table to use until first quality one arrives for deliveryCredit has been issued for shipping and surchargeWorking with ***'s husband to resolve remaining issues
Initial
Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/09/07) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize for the inconvenience and delays Ms*** experiencedAccording to our records the
order was completed and delivered on 8/25/I *** be sending the *** a $merchandise credit, as compensationPlease consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 9, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though we received the package, it took almost monthsIf a $gift card is the best this company can do for compensation, then that is what we *** acceptPlease make sure that it is mailed to our mailing address, and not our physical address

Initial Business Response /* (1000, 7, 2015/10/29) */
Please provide an order number so that we may look into this issue
Initial Consumer Rebuttal /* (3000, 9, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The order number is XXXXXXXXXXXXI
have already spoken to *** *** about this issue, who offered me 15% off, which is a complete insult since West Elm offers 20% off coupons on a frequent basisPlease address this further
Final Business Response /* (4000, 11, 2015/11/09) */
*** has been advised that due to age of order, we will not replace or return itemShe has been offered a 15% discount if she wants to place a new orderShe indicates she receives a 20% discount promotion on a frequent basisShe is more than welcome to use one of those promotions if she desires when she receives itWe allow only one promotion per orderWe consider this matter resolved with no further action to be taken
Final Consumer Response /* (4200, 13, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like this matter to remain as unresolvedThe core of the issue is that West Elm cannot guarantee their furniture to last for any extended period of time, which is simply unacceptable business practices

Initial Business Response /* (1000, 5, 2016/01/04) */
As of November 2014, West Elm does not issue sales price adjustments, regardless of time periodThe *** is welcome to provide the order number to see if there is anything which can be accommodated; however, there is no guarantee of a
price adjustment
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still looking to receive the price adjustment
Order# is XXXXXXXXXXXX
Final Business Response /* (4000, 9, 2016/01/12) */
As of November 2014, Williams-Sonoma and its' brands, incuding West Elm, do not offer sales price adjustmentsThe *** may return the order but will not receive credit for shipping or the surcharges as the items were shipped in good faithRegardless of when the item shipped, the *** entered into a contractural agreement for a specific price on a specific dayThis matter is resolved with no further action to be taken and with no sales price adjustment to be issued

Complaint: ***I am rejecting this response because:
I am not rejecting but need more time to ensure that the company fulfills its promise to deliver and assemble the missing peevesSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/08/05) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this ***'s complaint
It is a corporate decision that Williams-Sonoma Incorporated does not honor sale price adjustments, post
order completion
We found the *** entered and completed their ordersIn each case the *** authorized the order totals that were charged to their credit card
Disclaimer information is provided on each promotion offered to our customers, electronically as well as mailings
In reviewing the ***'s complaint, the *** was offered different resolutions that she opted to decline
I consider this issue to be resolved
Initial Consumer Rebuttal /* (3000, 12, 2015/08/11) */
I am not satisfied with Pottery Barns generic auto responseThe response failed to answer any of my complaints about their sales and return policyPottery Barn needs to do a better job at informing the consumer that if you make a purchase on a Monday and then the items that you previously purchased reduce in price by Tuesday before your items even ship, that you as the consumer cannot receive the difference in the price for these itemsThe items purchased were school supply donations and because of pottery barns policies the kids were not able to get as many supplies as they could haveI advised other parents at the school that they should be aware of Pottery Barn sales and return policiesA recent google search confirmed that I'm not the only consumer with these issues

Initial Business Response /* (1000, 26, 2015/12/26) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this ***'s complaintI have reached out to the *** to address her concernsPer the ***'s request, we have scheduled a
phone appointment for a later date and we will re-contact the *** at that time to continue our review of her order and concerns