Williams Sonoma, Inc.

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I have reached out to *** *** to address his concerns and apologize for the problems he has experienced. I have confirmed that his order is cancelled, as he has requested
and the credit has been processed. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for reaching out to the company so I could get a resolution.Sincerely, *** ***

Initial Business Response /* (1000, 10, 2015/11/28) */
Williams-Sonoma Inc.considers this issue to be in a pending resolution statusActions have been taken to provide item pickup/repair*** and *** *** have been contacted, and provided with resolution prcoess and detailsThey are aware
of the time frames involved, and have beeh given direct contact information for interim questions or concerns
Initial Consumer Rebuttal /* (3000, 12, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per discussion with *** from Williams-Sonoma Inc, we will keep this issue open until we get they resolved the issueThis is placed to be done prior to mid-December
Final Business Response /* (4000, 14, 2015/12/09) */
Delivery hub contacted the *** today, in order to schedule item pickup for repair to first qualityOffered date 12/16/
Per the delivery hub the *** declined the pickup, stating she would like to wait until after the first of the year for pickup

All credits have been returned to the customerUnder the terms and conditions on our website, there is an inaccuracy disclaimerThis allows for the correction of pricing discrepancies including cancellation of the orderAll impacted customers were sent an apology email and a 20% discount
promotion codeWe consider this matter resolved and will take no further action*** ** ***

Initial Business Response /* (1000, 5, 2016/01/06) */
Customer returned item to Distribution CenterCredit issued 1/6/in amount of $We consider this matter resolved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
I returned purchased item to vendor and received credit for completely different reason not related to incorrectly charged state taxThey simply sent incomplete item without ordered monogramMy point is that Williams Sonoma is charging sales tax for clothing even if these items are tax free in State of PennsylvaniaI am sure that I am not the only customer which they are overcharging and I have the proof from long direct correspondence that they are refusing to correct this problem
*** ***
Final Business Response /* (4000, 9, 2016/01/18) */
The customer's issue regarding the charging of sales tax was sent to that department for reviewThis matter is resolved with no further action to be taken

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. We have reached an agreement of resolution with the customer to address her concerns. I have confirmed that the customer satisfied with this
resolution. I consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/30) */
PBK does not make Sale Price Adjustments
Any promotion or offer is not valid on prior purchases, gift cards, taxes, shipping or processing chargesOffer cannot be sold or otherwise barteredOffer not valid at Pottery Barn, PBteen or
Pottery Barn outlet stores
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot believe this copy and paste responseThis policy is ridiculousI did not even get a personal responseI will be taking my business elsewhere and will be shopping where I feel that I matter and am valued as a ***
Final Business Response /* (4000, 9, 2016/01/08) */
Again, PBK does not make Sale Price Adjustments
Any promotion or offer is not valid on prior purchases, gift cards, taxes, shipping or processing chargesOffer cannot be sold or otherwise barteredOffer not valid at Pottery Barn, PBteen or Pottery Barn outlet stores
Final Consumer Response /* (4200, 11, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with this response and I will never purchase another thing from this companyThe way that they have responded to my request shows a lack of compassion ** care for their customersThis company handles *** *** and merchandise sales disrespectly to customers as well

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint.
According to the care instructions on the web site for this outdoor furniture noted below: It is recommended to store indoors during long periods of
inclement weather
*** * *** ** *** *** *** *** ** *** *** *** *** *** * *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** * *** *** *** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** * *** *** *** *** *** ** *** *** *** ** ***
According to our records, *** *** advised our customer service department that the furniture was stored outside with a furniture cover. *** *** is requesting a full refund or replacement. Unfortunately we will not be able to honor this request. However, we would be happy to extend a 30% discount on a new order
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Customer has received merchandise (NFL band) which was ineligible for a discountCustomer must speak with the Chargeback team as she has the merchandise and has not paid for itShe must call *** and provide CASE ID *** to
the operatorThere is no action to be taken on this matter as she must work with the Chargeback Team

This issue is currently under re-review. *** ** ***

(The consumer indicated he/she DID NOT accept the response from the business.)Thank you for agreeing to refund us using a checkThe remained amount of the product was purchased using an Amex gift card that we no longer have (all money was spent and we were reassured the product would ship)Can you
please either include or write another check for the total amount spent on the product: $862.21? This information was discussed with your customer service managementThe additional $is appreciated as we would like to continue purchasing products through WS and their partner stores

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/10/23) */
This issue has already been resolved with the ***
Initial Consumer Rebuttal /* (2000, 9, 2015/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Tell us why here
The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer has been charged for additional
items on the order
Modular Banquette Cushion:Bench:Sunbrella:Cadet Gray Cost of $
Item # : *** | Quantity :
Modular Banquette Cushion:Corner:Sunbrella:Cadet Gray Cost of $
Item # : *** | Quantity :
Total $
These items delivered to the customer between 7/08/and 7/11/via UPS
The refund of $was not recharged to the customer
I consider this issue to be resolved

Initial Business Response /* (1000, 5, 2016/03/17) */ The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintI would like to apologize in regards to the delivery experienceAccording to our records the delivery was completed
3/and compensation was issued in the amount of $Please consider this issue to be resolvedSincerely, *** Corporate Customer Relations Williams-Sonoma IncInitial Consumer Rebuttal /* (2000, 8, 2016/03/17) */ The complaint has been resolvedThey finally handed it over to a supervisor and it was deliveredThe manager, ***, has decided to refund the shipping and handling amount back onto my cardThank you for your help!

Initial Business Response /* (1000, 5, 2016/01/09) */
Please provide an order number so this issue can be researched
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested, my order number:
XXXXXXXXXXXX
*** ***
Final Business Response /* (4000, 9, 2016/01/20) */
We apologize for the issues this *** experiencedThe item is permanently out of stock and no longer availableWhile unable to provide the *** a full refund since she chooses not to return the product, a 50% credit for the item is being issued to the credit card on fileWe consider this matter resolved and no further action will be taken
Final Consumer Response /* (2000, 11, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the credit on my credit card and am satisfied with the outcome

In the center of our catalog is a statement: "All purchases are subject to our Terms and Conditions, available at potterybarnkids.com."
The following inaccuracy disclaimer is a part of the Terms and Conditions:
Inaccuracy Disclaimer
From time to time there may be information on our Web Site
or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, Increserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order
The item in question falls under this disclaimer. The item will not be made available to the customer except at the correct retail price. We consider this matter resolved and will take no further action

Customer was advised of reason for merchandise card (MC)
MC voided per customer's request
Refund checks are being sent as unable to send cash by mail
Customer was only charged for the items shippedAs she stated, she canceled items and were not charged the $520.50 for them
Two
refund checks ($1st charge + $1,2nd charge) are being sent to customer totaling the full amount she paid, $2,(Total Charge $2,- amount not yet charged which were cancelled.)
First check should be delivered by 01/03/and the second check by 01/09/
This matter is considered resolved

Complaint: ***I am rejecting this response because:
Cutting and pasting a phrase from the website is unacceptable I do not feel this issue is resolved until WSI addresses the specific complaints I have raised.
Sincerely,*** ***