Complaint: 11631478
I am rejecting this response because: I did not recve a call from the Alliance United handling adjuster.Also I fail to find what else do they expect from the two Police reports. According to the supplemental report she clearly claims that she had the green light. She is mistaken. She also states that she was in the number one lane. She is mistaken there also. She also claimed to the previous adjuster that she saw me in the passenger side and that my daughter was driving. She's mistaken once again. All this has been said by my insurance representative and it seems obvious that Alliance United is hoping my persistence will fade away. I see no value in an insurance company like Alliance United. I see numerous reports from YELP with similar complaints and tactics used by Alliance United. This is not a Red/Green Light issue any longer. This is an issue of who is at fault and who could have prevented this accident. Combining both police reports , it paints a pretty clear picture of who was responsible for this accident. Given that she received a moving violation 21800(a) (failure to yield right of way to vehicle already on roadway, it doesn't take a professional Handling Adjuster to figure this out. If they feel so strongly toward their client that she was not at fault, I request Alliance United to convey all statements given by your client pertaining the accident including statement received by the previous adjuster, a copy of the appraisal report of my vehicle and any other material regarding Claim#D01[redacted]CA16 to me so I may initiate a claim to Small Claims Court.
Regards,
F[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster. Adjuster J[redacted] has been instructed to call you today. The Company called your carrier at ###-###-####, spoke to Geico Payment Recovery Rep, W[redacted] RE: [redacted]0101030. ...
We advised that we have received 2 demands via fax that we were unable to read. Your representative agreed to send the docs via email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10981368, and find that this resolution is satisfactory to me.
Thx, Alliance has reached out to me.
Regards,
[redacted]
We have asked our adjuster to contact you on Friday.Only the vehicle owner can authorize the repairs to his or her own vehicle, we cannot do that on your behalf.
Dear Ms. G[redacted],Street Smart Insurance is an independent broker and is not an employed by Alliance United Insurance. All fees charged by a broker are separate from premium payments made to the company. The broker is required to disclose all fees charged by their office at the time of...
completing the application. The broker is also required to have you sign a broker fee agreement and should include the type of fees they charge and the amount of the fee. We do not have any control on what fees are charged by a broker or the amount. Alliance United Insurance received a payment in the amount of $143.31 from the broker for the 1st month of coverage.I noted you listed a Georgia phone number on this complaint. Please advise if the vehicle is garaged in California at the address provided on the application as we do not write coverage outside of California.If you are unable to reach an agreement with the broker regarding the broker fees you can contact the California Department of Insurance for assistance. Their website is www.insurance.ca.govIf you wish to cancel your policy with Alliance United Insurance Company we require a written request be submitted with your signature. Our fax number is ###-###-#### to submit your request. Sincerely,B[redacted]
We understand you have concerns regarding your rental. We have escalated your complaint to claims management. They will review your claim and contact you as soon as possible.
D0#####CA16 The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our insured’s automobile insurance policy allows the Company to make payment to another party when the Company believes our insured was legally liable for those damages. In this...
case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured. We have asked one of our staff call you today. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, [redacted] St, Los Angeles, CA 90013, (CC) Ma[redacted] (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Complaint: 11560766
I am rejecting this response because:Per our conversation, regarding the outstanding repairs on my vehicle. I was in a car accident June 4, 2016. The young man who hit me from behind has Alliance United Insurance. This company has the worst customer service when dealing with a claim. It took me 10days to track down a claim adjuster. Once I finally spoke to her Aurora Cabral, she was rude and she already was telling me what they were not going to cover. When I tried following up with her she claimed that they hadn't received the CHP report. I paid $10.00 to get a copy of the CHP report, and listed on page 6 of 6 it states the damage to the vehicle.As of this email, my back end body damage has been repaired. They denied the claim to repair the front driver fender, again, this was caused from the accident. Now that the back body damage has been repaired, I'm still hearing a strange sounds, breaks or something loose, I forgot to include this in my original complaint. I only want my car repaired to how it was before the accident. I emailed Aurora and her supervisor David last week when I picked up my car and as of this email, I haven't heard from Allied Insurance.I filed a claim with the Revdex.com, last week (ID 11560766) and I wasn't sure how to respond to the companies response that they're looking into the claim.As of this email, this has not been resolved.Auto - 2007 Civic HondaDamage (still damaged) - Driver Side front fender and strange noise coming from rear.Damage completed - Back bumper and trunk repaired.
Regards,
J[redacted]
Complaint: 11631478
I am rejecting this response because: I did not recve a call from the Alliance United handling adjuster.Also I fail to find what else do they expect from the two Police reports. According to the supplemental report she clearly claims that she had the green light. She is mistaken. She also states that she was in the number one lane. She is mistaken there also. She also claimed to the previous adjuster that she saw me in the passenger side and that my daughter was driving. She's mistaken once again. All this has been said by my insurance representative and it seems obvious that Alliance United is hoping my persistence will fade away. I see no value in an insurance company like Alliance United. I see numerous reports from YELP with similar complaints and tactics used by Alliance United. This is not a Red/Green Light issue any longer. This is an issue of who is at fault and who could have prevented this accident. Combining both police reports , it paints a pretty clear picture of who was responsible for this accident. Given that she received a moving violation 21800(a) (failure to yield right of way to vehicle already on roadway, it doesn't take a professional Handling Adjuster to figure this out. If they feel so strongly toward their client that she was not at fault, I request Alliance United to convey all statements given by your client pertaining the accident including statement received by the previous adjuster, a copy of the appraisal report of my vehicle and any other material regarding Claim#D01[redacted]CA16 to me so I may initiate a claim to Small Claims Court.
Regards,
F[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster.
Regretfully, your voicemail box states it is full.
The Company has asked the handling adjuster call you today.
[redacted],...
g[redacted]@allianceunited.com ###-###-####
manager Edward Ruiz ###-###-####
The Company regrets any difficulty you may have experienced trying to reach our adjuster. Adjuster J[redacted] has been instructed to call you today. The Company called your carrier at ###-###-####, spoke to Geico Payment Recovery Rep, W[redacted] RE: [redacted]0101030. ...
We advised that we have received 2 demands via fax that we were unable to read. Your representative agreed to send the docs via email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10981368, and find that this resolution is satisfactory to me.
Thx, Alliance has reached out to me.
Regards,
[redacted]
Kindly provide your claim number so we may respond accordingly
We have asked our adjuster to contact you on Friday.Only the vehicle owner can authorize the repairs to his or her own vehicle, we cannot do that on your behalf.
Dear Ms. G[redacted],Street Smart Insurance is an independent broker and is not an employed by Alliance United Insurance. All fees charged by a broker are separate from premium payments made to the company. The broker is required to disclose all fees charged by their office at the time of...
completing the application. The broker is also required to have you sign a broker fee agreement and should include the type of fees they charge and the amount of the fee. We do not have any control on what fees are charged by a broker or the amount. Alliance United Insurance received a payment in the amount of $143.31 from the broker for the 1st month of coverage.I noted you listed a Georgia phone number on this complaint. Please advise if the vehicle is garaged in California at the address provided on the application as we do not write coverage outside of California.If you are unable to reach an agreement with the broker regarding the broker fees you can contact the California Department of Insurance for assistance. Their website is www.insurance.ca.govIf you wish to cancel your policy with Alliance United Insurance Company we require a written request be submitted with your signature. Our fax number is ###-###-#### to submit your request. Sincerely,B[redacted]
We understand you have concerns regarding your rental. We have escalated your complaint to claims management. They will review your claim and contact you as soon as possible.
D0#####CA16 The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our insured’s automobile insurance policy allows the Company to make payment to another party when the Company believes our insured was legally liable for those damages. In this...
case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured. We have asked one of our staff call you today. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, [redacted] St, Los Angeles, CA 90013, (CC) Ma[redacted] (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Complaint: 11560766
I am rejecting this response because:Per our conversation, regarding the outstanding repairs on my vehicle. I was in a car accident June 4, 2016. The young man who hit me from behind has Alliance United Insurance. This company has the worst customer service when dealing with a claim. It took me 10days to track down a claim adjuster. Once I finally spoke to her Aurora Cabral, she was rude and she already was telling me what they were not going to cover. When I tried following up with her she claimed that they hadn't received the CHP report. I paid $10.00 to get a copy of the CHP report, and listed on page 6 of 6 it states the damage to the vehicle.As of this email, my back end body damage has been repaired. They denied the claim to repair the front driver fender, again, this was caused from the accident. Now that the back body damage has been repaired, I'm still hearing a strange sounds, breaks or something loose, I forgot to include this in my original complaint. I only want my car repaired to how it was before the accident. I emailed Aurora and her supervisor David last week when I picked up my car and as of this email, I haven't heard from Allied Insurance.I filed a claim with the Revdex.com, last week (ID 11560766) and I wasn't sure how to respond to the companies response that they're looking into the claim.As of this email, this has not been resolved.Auto - 2007 Civic HondaDamage (still damaged) - Driver Side front fender and strange noise coming from rear.Damage completed - Back bumper and trunk repaired.
Regards,
J[redacted]