Wolfgang's Cooling & Heating Corp.

Timely, thorough and professional

I used to like this company but they disappointed us recently. We have 2 houses under their maintenance contracts but recently the AC stopped working in one of the houses. We had to call home warranty emergency line and [redacted] came. They told us that the RC22/freon was low.

Is it possible that the RC22 level dropped quickly in 1.5 month? Wolfgang's cooling came on 6/3 to do a bi-yearly maintenance. The AC stopped working on 7/23.

Shannon from Wolfgang's Cooling called me after reading my complaint and she kept saying the system was working on 6/3. I told her to just STOP. Did they miss it? They wouldn't say. All they kept saying the AC worked on 6/3. However, they didn't mention on their 6/3 report that RC22 was low and needed immediate attention. I am frustated.

Justin W. was the service tech who performed the pre-season A/C check for my system under an annual maintenance contract. He was professional and efficient in going about the process of checking the thermostat and system operation. He and his assistant bootied up when coming into the house to set the thermostat and check the return air filter. They performed the exterior checks and cleaning, did their final clean up and write up of system condition and reviewed the finding with me. This allows me the opportunity to request immediate repair or adjustment.

Chris B. provided our spring service this morning and did an excellent job. He arrived when expected and performed the service in an efficient and professional manner. He asked me several times if I had any questions about my AC unit and his service. He was very personable and polite.

Always great and hoenst service.

Cody from Wolfgang's did a thorough AC inspection tune up. He was very professional and courteous and helpful.

Cody was extremely professional. They sent him out and he had my problem fixed within 24 hours of my phone call. He took pictures of the problem, told me exactly what was wrong, and gave me options on how to fix it.

great service!

Thank you Wolfgang's Cooling and Heating for the excellent service.

Great Service! [redacted] was on time, courteous, and did a GREAT job! I will continue to use Wolfgang's for all our heating and cooling needs. Thanks

Chris B. was very efficient, friendly and knowledgeable.

It is a pleasure to have Cody service our heating and cooling equipment. He is professional and friendly. I have been doing business with Wolfgang's for over 30 years and have been very pleased.

Chris B. has been Wolfgang's tech on my account for at least two years. Today, 3/14/16, Chris serviced my A/C units for spring tune up. In keeping with his and the company's record for outstanding service, he was on time, went about the work very professionally and acted in a very friendly and courteous manner. Wolfgang's and Chris will be serving my heating and cooling needs for a long time to come.

Charley

Very professional and on time.

Great service.

Chris B. arrived on time, was very professional and completed the semi-annual inspection in a timely and complete way. I commend Wolfgang's for their service.

Chris from Wolfgangs cooling and heating showed up to service our air conditioning units today 3/29/2016.

Excellent job, professional, knowledgable , timely , informative.

head and shoulders above his peers, possesses leadership qualities and positive direction. committed to providing superior service.

clearly demonstrates inpeccable core values and drive.

highly recommend him!!!

honest, and exceptional problem solving skills.

thank you

The B[redacted]

Chris B was very knowledgeable and helpful. He could have tried to sell me a very expensive service, but instead gave me helpful tips for making my system work better.

Had an issue last summer in 2014, [redacted] was dispatched:
1. Arrived on time
2. Professional appearance, great attitude, friendly, great communication skills
3. Technical aptitude was excellent and corrected the issue in minutes
Based on that one service experience, I now use Wolfgang's for warranty, service, and if needed in the future - replacement. Today 3/21/2015 [redacted] was dispatched again for the Performance Tune-Up - same story... Excellence in customer service! I highly recommend Wolfgang's!

Excellent service from Justin.