World Education Services, Inc.

Review: Regardless of late delivery and very poor communication at the time I first ordered their evaluation service, now WES left me stuck at a dead end. I applied to a university and used their highest evaluation package report (costs $250) for admission and the school asked for course descriptions to be able to get me admitted because their report is useless without describing what each subject means or at least include a copy of the syllabus I sent them in the first place in the envelope they will send to the school. I emailed them once and they answered: "Please note that we do not provide the course descriptions.". I called their phone twice and was left waiting for more than 20 minutes each call with no answer, I emailed them again that my admission process is on hold because the evaluation report is not complete and they didn't even bother replying, I regret paying them 250 dollars for useless report and wish I went for a different and professional company.Desired Settlement: I need the syllabus course description document that I sent them to be mailed either to [redacted] or to me so I can get my admission completed and they should treat their customers more professionally. I don't have another copy of it and I'm stuck in a dead end.

Business

Response:

[redacted] We have received the correspondence regarding [redacted] request. The evaluation was delivered on time and directly to [redacted] via the [redacted] portal. We will contact the university officials directly and see how we can assist them with the evaluation report. Thanks, Narda L[redacted]Customer Service ManagerWorld Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

WES ignored my messages twice and my calls as well. I'm not sure if they will really help and finish this with the university, I prefer to keep this complaint open until I hear back an actual resolution. For the university part, WES would need to contact the evaluation specialist who contacted me about the missing paper in the first place:[redacted]

[redacted]Thanks a lot

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] The applicant paid for a course by course evaluation in 2014. His evaluation report was mailed to [redacted] without any issues. Please note that [redacted] was selected as a duplicate report in 2015. At no time did we indicate that we would include the syllabus in our envelope to the universities. This is the responsibility of the applicant. As a courtesy we will send the applicant his copies of the syllabus to supply to his new third party recipient. We wish the applicant all the best in his future endeavors. Sincerely, Narda L[redacted]Customer Service ManagerWorld Education Services

Review: Dear Revdex.com,Greetings,I sent my degree certificate and transcript to World Education Services for evaluation. I paid the fees $220 in advance and in full on August **,2014.1- Very poor customer service. They put me on hold for 45 mins.every time I call.2- I called and sent several emails as a follow up on my application for evaluation.Finally, they are claiming that they haven't received my transcript. Although it was sent in a sealed envelop directly from the University ( as per their requirements).Had to wait for 3 months, so I decided to use another company. I paid the fees again and had no problem getting my degree evaluated.I requested to get a full refund and my documents back. They emailed me stating a $50 administration fees will be deducted from the amount and not returning my documents as per the policy. What!!!!, I lost my job, time, and money waiting for nothing. They did not do anything for me.So I am sending this complaint to the Revdex.com to inform the public not to use this company.Please help me. Thank you for your concern.Regards,[redacted]Desired Settlement: I need my original documents back. Although it is their policy not to return them but it is their error not mine. I did my portion; sent the fees and the documents.Also, I need full refund of the money with no deductions.

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. Please note that we only received a verified copy of the applicants’ degree certificate from [redacted]. The university never submitted transcripts to WES. The evaluator wrote a letter to the applicant explaining what was received and what is required. She was provided with two options to have her credentials submitted to WES. The applicant called and emailed and she received the same information from our customer service support team. I must inform you that the applicant paid for a course by course evaluation and there is no way we would have been able to proceed without transcripts.I will waive the non- refund policy for this case and provide the applicant with a refund of $212.00. As stated on our required documents page, All documents become the property of WES and will not be returned or released to the applicant. Sincerely, [redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I requested evaluation services from WES in September, 2010 for my pre-doctoral internship application (Reference Number: [redacted]). Although WES accepted the masters transcripts from my university in India, it did not accept the bachelors transcript issued by the same university (M. S. University of Baroda). After a couple email exchanges and calls to their customer service, I gathered that the reason for rejecting the transcript was that it was attested by the Dean of the University and not the "controller of examination" or the registrar. In addition to multiple calls to their customer service agents, emails, and fax letters WES does not seem to understand that transcript from M. S. University are signed by the Dean, who is considered the controller of examination as well as other administrative issues. I also tried to communicate with my university to fix this issue but nothing came out of it. In all my communications I informed WES that universities in India (including M. S. University) does not yet have an online system of requesting transcripts. For the initial transcript request, I had to arrange for a friend to personally travel 6 hour (from my city to where the University is located) by a local [redacted] train in order to request them and have them directly mailed to WES. My family lives in a different state from the state in which my University is Located and the process of requesting transcripts is not as streamlined as it is in the U.S. After all these efforts the process took over 2 months before WES initially received the transcripts. When I explained all this to their brilliant customer service representative, she had suggested that I should go to India and get them signed by the registrar!

Due to the long wait period, my internship agency decided to waive the evaluation requirements for me and I was able to complete my internship and doctoral program. Currently, I need evaluation of my masters and bachelors transcripts for employment related purpose and WES is still not ready to offer services. When I re-requested this service in my most recent conversation with WES, I received the following message: "If your university does not have a Controller of Examinations you may have it attested by the Registrar. There are no exceptions for WES document requirements. If you are unable to comply with these requirements for your Bachelor’s degree you may request to cancel your evaluation." I am just appalled at their reply and that they place the onus of this responsibility on me! I understand that it is my responsibility to arrange for transcripts to be sent to WES directly by my university, but how am I fail to understand how am I responsible if my university policy does not require the registrar to sign on transcripts? Ignoring their lack of sensitivity, I wrote back to them explaining the situation and requesting their support in resolving this issues and offered possible solutions: 1. Evaluating my transcripts and including in the report that the bachelors transcript does not meet their standards and the reason for the same; 2. ignore the bachelors transcript and evaluate only the masters transcript which meets their standards; 3. Offer a refund. I have still not heard any reply from them following this email.

It is seriously frustrating and I feel helpless that my needs are being ignored due to systemic issues between WES requirements and my university policies. Although WES claims to offer "World" and"international" educational services, I fail to understand how can they expect American university policy/standards for transcripts from other countries. If they are really "international" as they claim to be, they need to be aware about educational policies and practices in other countries and try to actively solve problems when discrepancies arise rather then raise their hands and blame the customer.Desired Settlement: As stated above, I would like WES to understand the systemic issues and actively make an attempt to problem solve the situation with me. Some possible solutions that I can think about are as follow:

1. Recognize that the transcripts are official and have been sent directly by the university. If needed determine the authenticity of the documents by communicating with the university and evaluate my transcripts.

2. Evaluate the transcripts and include in the report that the bachelors transcript does not meet their standards and the reason for the same.

3. Ignore the bachelors transcript and evaluate only the masters transcript which meets their standards.

4. Offer a refund.

Business

Response:

Dear [redacted].

We have received the correspondence from [redacted]. The applicants file has been on hold since June **, 2011 awaiting the first year transcripts for her Bachelors degree. Please note that a letter was emailed to the applicant and no response was received from [redacted] until July **, 2014. I must inform you that we are very familiar with the educational practices in India thus the reason why we were requesting the additional information. Please note that as stated before we will not be able to process a Course by Course evaluation until we receive the necessary required documents for the Bachelors degree. Partial evaluations will not be processed.

*Here are the options that can be offered to [redacted]

1. A Document by Document evaluation based on the Bachelors and Masters degree no courses added.

2. A full refund

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is the first time that I am hearing that WES did not receive my Fist Year mark-sheets. I was told by their costumer care representative that they had received the markseets but had not accepted it due to lack of signatures by the Controller of Examination. I am glad that this communication has finally reached me.

Review: Used WES service for "course by course" international credit evaluation. Submitted official [redacted] transcripts to WES as requested and heard no response about receipt or notice of when it would be completed (despite a 1 week turnaround time). It turned out no updates were made because an "english" version of transcript was not submitted (which they did not ask for and obviously, school did not provide). The "english translations" were sent, and they essentially copied the document word for word, and made "equivalent" credit coursework evaluations, with no understanding of the coursework or credit hours. For Example, one coursework in [redacted] was considered 6 credits, and evaluated for 3 credits; then another 6 credit [redacted] coursework was evaluated for 4 credits. There were no standardization efforts in the quality of work in evaluation. As a result, a re-evaluation at the [redacted] was required (aka running from transfer office to each specific department and asking them to take a closer review of the coursework and educational abilities that WES failed to show), and because of the poorly translated evaluations, some departments such as the Math Department, would continue only accept WES evaluations despite agreeing that there were number discrepancies.

As an international transfer student, it is already difficult navigating the US university system, and the first step to the university experience is with credit evaluation -- and the quality level, and the resulting complications from the poor evaluation has continued to create issues even 3 months into the school semester causing a delay in selecting future class coursework and expected graduation date.Desired Settlement: Unfortunately it is highly doubtful WES can go back and "fix" the problem. A refund of $205 for the lacking quality of work would be appropriate; if the WES quality was known beforehand, that money could have been spent at another international credit evaluation service that would be able to save on the long term quality and hassle of trying to receive the necessary US credit equivalent.

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. Please note that his evaluation was completed and mailed on March**, 2014. The applicant has not been in contact with WES since the file was completed. All applicants have an online status page which is how the applicants receive updates/ communication concerning their report. The application will not be refunded since the work has been completed and mailed to the applicant and [redacted]. As stated under our Terms and Conditions , once an application is submitted fees are non re-fundable. We will however have the evaluator review the evaluation based on the applicants concerns and respond in writing. I encourage [redacted] to check his online status for all future updates. Be advised that the appeal may take seven to ten days to process. If the applicant forgot his username and password, he can click on the links( supplied in My Account) and an email will be sent to his email address on file. If his current email and previous email is not a match, the applicant will have to contact customer service to have the email updated. My Account[redacted] Customer Service[redacted] Sincerely, [redacted]World Education Services

Review: I went to world world education services to get my high school o level certificate but I called wes and they assured me that I will get in the time as agreed by the contact but up to now I have not gotten it and I need my $189.00 back since the service was not performed.the reference no [redacted] ,evaluation document order date march * 2014,order date march * 2014 staus:waiting for required documents Amount paid $ 189.00 Balance due $0.00Desired Settlement: I like compensation and the stress of waiting since march * 2014 $300.00 plus $189.00 I want a refund back

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. Based on this letter I can only assume that the applicant did not read our documentation requirements. Yes, the applicant applied in March, but it was his responsibility to correspond with the [redacted] and have them send the external examination results directly to WES. This is why his file was on hold awaiting documents. The file will be cancelled and the fees refunded. Please note that the refund will be processed within 5-7 business days.

Sincerely,

World Education Services

Review: To whom it may concern,

I applied on May ** and paid $194 for one evaluation degree. I sent a copy of my degree the same day. The next day WES asked me for the additional documents which had to be sent directly to WES from my alma mater. The customer service representative gave me the fax number where Paris 8 University could send the paper, which is ###-###-####.

On May [redacted] , my school sent the fax with all required documents and WES received them; and asked (again) for the documents about my [redacted]. I sent another message to my school . On the [redacted] of May, my school received an email from WES about another student in order to make a verification. Meanwhile I asked for an email from WES so that we can communicate easier and no one wanted to provide me with one. I advised my school to send the same requested documents via email ([redacted]) to WES . And they did. On the [redacted] of May, my school sent all of the necessary documents to WES (my [redacted] and my masters). On May [redacted] , WES asked me for the same documents that they received multiple times. And the paper that they are asking for specifically is on the very first page of the documents I have already sent.

Meanwhile, the other student's documents from my alma mater are all cleared by WES . Their documents were sent by the same person who sent my papers to WES. Now my school is complaining about the harassment from WES concerning my file . This not fair.

I even offered to send you my original [redacted] but you refused, you only wanted a copy and that you would verify yourself. I also sent you a translation and evaluation from GLOBE, which is also an accredited program to evaluate and diplomas from abroad. But for some reason you do not want to do my evaluation.

On your website you guarantee a minimum of 24-48 hours and maximum of 7 days for an evaluation and now it has been two weeks. Yet everything is paid for and you have several copies of all of the necessary documents. You have had more than enough time to give me an evaluation especially since you knew , from the very beginning, that I will be starting school on June [redacted]. You are denying me the right to start school and this is an issue which is why I am taking this case to the Revdex.com. They too will be receiving this email.

Thank you [redacted] in [redacted] in Law

Author

Tel: ###-###-####Desired Settlement: I need my evaluation now

Business

Response:

Dear [redacted]

We have received the correspondence from [redacted]. The applicant’s file was on hold because he did not follow our documentation policy procedures correctly, which I did mention in my conversation with him. Please note that yes faxes were received, but received by an unknown and non identifiable source. It should also be mentioned that the verification email which the university has now given the applicant has been jeopardized. This email was a online source for Universities and should not have been shared with former students. It is not in our practice to accept verification letters from the university especially when we never wrote to them concerning this applicant. During my call with [redacted] I informed him that we have specific information in the letters which needs to be quoted in the verification response, hence the reason why we never accepted the email.

I did however discuss the file with the director of evaluations and was able to follow up with the foreign academic institution. The report is currently being processed and is scheduled for completion next week. The applicant is requested to continue to check his online status for future updates.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted],

Thank you so much for your help in this matter. [redacted] and all the people from customer service are big liars, mean , and [redacted]. Everything that she wrote to you is a pure lie from the beginning to the end. I am not a magician to know the fax of their offices, therefor the fax was given to me by someone at their office to give to my school . As proof, their fax is not on their website. Second, these people from WES are very mean. Especially when they have to deal with someone who speaks english with an accent. They rarely answer you. They have the most mediocre customer service I have ever had to deal with , especially for an institution that works internationally.Have you ever even heard of an anonymous fax? Faxes always send the information from the sender and WES knew that the fax came from the school because it was a french number and it was given to them by me.On top of that, the faxes that were sent all had my information with my first and last name on them, so how could it possibly have been anonymous? I have the original diploma for my doctorate, that a very similar company has used to translate and evaluate . I sent this to them to make it easier for WES to evaluate my diploma. They refused my original diploma and they waited until the week before I started my classes to send me a letter saying when they would finally send me my evaluation. They sent an email to my school for another student for verification, my school used this opportunity to send the two documents, mine and his. Meanwhile I was asking for their email address for weeks. What made them send an email address to another student when they didnt send it to me? Especially when they already took the money from the very beginning. Was I not good enough for them? Because of my accent?

They denied me the right to go to school.

I must also mention that the first time they ever called or email me was after I sent the first email to the Revdex.com. It has been a month since they received all of the documents and I STILL haven't gotten my evaluation. They are making sure they I don't start school.

At this point, I would just like my money back. I no longer need my evaluation since I was not even able to go to school anyways. I am tired and exhausted having to call them everyday and getting no response. And the few times I did speak to them, I dealt with rudeness. I just wanted to be a good example for my children. Just tell them to give me my money back and I wont go to school and look for something else to do.

They don't even have a working office, so they can make a selection on who they deal with and who they don't deal with. But I saw no selection when they decided to take my money on that first day.

I know my rights.

Again, thank you [redacted] for your mediation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still need my money. They didn't respect the contract. I am not going to that school again because of them.

I only need money back.

Thanks

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

We have received the correspondence from [redacted]. The applicant signed our terms and conditions, and we have completed our part of the contract. The evaluation report was completed and was already shipped to the applicant and his universities. A refund will not be processed since services have been rendered. We stand firm on our response.

Thanks,

Review: I just want to raise awareness about this company. Unfortunately I didn't do a research, just followed the advice from my university's admissions office. Later, after submission, I've found 31 complaints on one website, and several more on another. I needed to complete an evaluation of my diploma, which I've earned in my country. They require sending an original document over the mail. Before sending, I've called them, just to make sure I send everything that required, I was waiting 20 minutes on hold, but finally the lady approved my package, and I've sent it by express mail. 8 DAYS LATER!!! I received the e-mail, that my diploma cannot be accepted. I was shocked; the deadline for admission was approaching. The problem with my diploma was that I've sent it myself, they require all the original documents sent by Authority, that issued the document, and it has to be with APOSTILLE. If you really try hard, you can find that information on their website. They refused to do the evaluation and suggested to send it back to my country for Apostille. Of course I demanded to cancel any services and send my original diploma back to me. It took them about a week to process my request. They don’t do anything by phone and ask you to send them an e-mail that they would respond in a couple of days. Every time I’ve called them, I was waiting for 20 min in average for the respond. The last thing was that they sent my original documents with UPS GROUND, and UPS GROUND just left it on the stairs without my signature, so I am pretty lucky, that I’ve got it back, it easily could be lost. I’ve contacted another company, and they will do the job for about twice as cheaper, and with no unnecessary bureaucracy involved. CONCLUSION: I don’t remember myself being thaT angry and emotional with anyone else, and thanks God I’ve started the admission process in advance, so now hopefully I’ll be able to make it. But I had a thought about thousands of international students, which directed by various universities to WES, and then WES refuses to evaluate genuine document, just because the envelope wasn’t sealed with apostille. And later those students miss a deadline for admission, and don’t get a scholarship, or even worse, wait another year to apply again. Time is our most precious commodity, and this company will not do the work, they will just waste your time and nerves. PLEASE CHECK OTHER REVIEWS BEFORE SENDING ANYTHING TO THEM! AVOID THEM AT ALL COSTS! IT IS THE WORST COMPANY I HAD TO DEAL WITH, AND I DON’T UNDERSTAND, HOW THEY ARE STILL IN BUSINESS.Desired Settlement: 1. I want that as many as possible students and universities were aware of this company and how they do business. Especially students, who worked hard to get into university, but skipped the deadline, because of them. 2. I want a FULL refund of $249.00 that I've paid.

Business

Response:

I have received the inquiry from [redacted]. Our documentation policy and procedures are clearly stated on the website before applicants apply. This information is also supplied several times again. In addition, our Terms and Conditions (attached) clearly state that “no refunds will be issued once an application has been submitted.” In the case of [redacted] we waived this policy and refunded his payment less a $50 cancellation fee. In closing World Education Services has done everything possible to inform the customer of our documentation policy. Please see the attached documents.

Sincerely,

Customer Service Manager

Business

Response:

Dear [redacted],

We have received the recent correspondence from [redacted]is correct in his assessment that WES has more restrictive documentation requirements than other Credential Evaluation Services. Our verification process, which requires that documents from Russia be verified with an Apostile, is greatly valued by many academic institutions and other end users in the United States. Our documentation requirements are laid out in detail for our applicants before they are allowed to complete an order. As stated in our previous correspondence a refund has been issued less $50 as agreed upon by [redacted]. A document has been attachment.

I wish [redacted] all the best with his continued studies in the United States.

Sincerely,

WES Customer Service Manager

Consumer

Response:

Review: I wanted to get my Credentials evaluated. I went to WES website and I didn't find my University listed in their online list whom WES do credit evaluations.

I called their customer service and spoke to Customer service person name "[redacted]". I asked her if WES will do credit evaluation for the university which is not listed on WES website. She said if university isn't listed that doesn't mean WES doesn't do evaluation for that university. I discussed with her further, how my sister credits were evaluated back in 2005 from same university. I specifically asked her to check with evaluator only if its possible for WES to perform evaluation then I will start the process of Application and time taking process of getting documents to WES. [redacted] said she will talk to Evaluator and will call me back later. She did call me back on 6-*-2015 and informed me that she did check with evaluator and they will do evaluation. Later she called me back again and asked for my sister's information just to have it as a reference that WES did evaluation in past for the university. [redacted] did check in a system and was happy to find that evaluation for my sister was in a system and it wasn't before 1999 ( I don't know why she said that, but that must be some policy that WES had it in place).

After getting confirmation from [redacted], I submitted an application and started getting documents to be delivered to WES. It was time taking process and required so much of the money to spent. I even had to have some body fly to my country to get the documents done.

Finally, WES received documents in mail on 6-**-2015 and the same day I received an email saying that WES doesn't evaluate credentials from my university. I called customer service on 6-**-2015 and left message to [redacted]. She called me back in an hour and apologized that she gave me wrong information and actually she wanted to contact me right after I filed application to tell me that WES will not do evaluation. She said she missed my contact number and couldn't reach me. This doesn't make any sense. WES has my contact info in file. Like they contacted me via email about denial of application. I asked [redacted] that I wasted 3 weeks in this process, it required lots of money and energy to get the documents to WES. I requested to ask the supervisor and she said she will discuss with supervisor and will have him/her call me. I waited 24 hours and then call again. The lady I spoke to didn't wanted me to talk to [redacted] who knows the case completely and she also was adamant not to transfer me to Supervisor. On my repeated request she transferred me to supervisor voice mail.

My complaints are (1) I understand that my university isn't listed on WES website, but I called and checked with a person named [redacted] and she did check with evaluator and did agree that I can start the process and evaluator will do evaluational, Now WES is denying. If this was [redacted]'s mistake ( which by the way she did say on the phone that it was her mistake, why she didn't contacted me right away) WES now needs to do evaluation as I have lost so much time and money in this process. I am not in a position to start the process of evaluation somewhere else as I will miss semester admission. Even today 6-**-2015 I am still waiting for a call back from Supervisor !Desired Settlement: I need WES to do my credentials evaluations ASAP, which they agreed for at the beginning.

Otherwise they need to compensate me for $250 spent on getting documents to WES and my semester admission fee which I will miss due to WES.

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. We apologize if [redacted] feels as though he has received conflicting information. His wife’s file was completed in 2005 and we have since changed a few of our policies. The website however clearly states under the [redacted] requirements a full listing of institutionsthat WES does not evaluate. The applicant's file has been cancelled an a full refund is being processed. We wish [redacted] the best in his future endeavors. Sincerely, [redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It seems like a customer service manager either didnt read the whole complaint ot intentionally ignoring the base of complaint.So he does agree that I was misinformed.Again let me explain this briefly. WES website has list of universities which they evaluate. Please read this carefully ! I CALLED WES AND SPOKE TO [redacted] WHO CLEARLY STATED THAT, AND THESE WERE HER WORDS - " IF YOUR UNIVERSITY IS NOT LISTED ON OUR WEBITE, THAT DOESNT MEAN WE DONT EVALUATE YOUR UNIVERSITY".[redacted] checked with Evaluator and confirmed me to start the process of Application.I spent hard earned money on getting documents to WES and lost precious time just to find out that WES will not evaluate my credentials as my university isnt listed on their website.I started process after getting approval from [redacted] and after having discussion that my university is not in the list.I lost my admission to fall semester due to ignorance of unprofessional staff and arrogant customer service.After my multiple calls and leaving messages to supervisor they didnt even bother to call me back.I need compensation for my money spent in getting documents to WES and time. Its WES sutomer service fault who first agreed to have me submit the documents. I am not at fault as I confirmed first by calling.I will take these proceedings to small business claims and will Appeal [redacted] to cancel WES affiliation for wrong doing practices and destroying peoples future.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], The applicant has been refunded $167 which was his total amount paid to WES. As stated before we have cancelled [redacted]’s file because WES does not accept documents from [redacted]. No evaluationwill be processed and no other fees will be issued. Sincerely,[redacted]World EducationServices

Review: I had recently applied to WES for evaluation of transcripts and degrees, my reference number is [redacted], I clearly remember asking them to send sealed envelopes with the evaluation report to 3 educational institutes and 1 sealed envelope to myself, however after the evaluation was completed I checked the report shipping and tracking section and it was showing that all the 4 envelopes have been sent to me and I received the same reply when I contacted them " According to your application, you have requested all the reports in

sealed envelope to be sent to you only." I clearly remember filling the universities information to which the envelopes had to be mailed while filing the application, I don't understand why would anyone in their right mind have all the evaluation reports sent to them,when they can be directly sent by WES. I paid $30 for each envelope to be mailed with an additional charge of $5 for special sealed envelopes per evaluation.Desired Settlement: I have already lost precious time in this hassle, all I want them is to send the evaluation reports to the universities that I listed.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. Please note that the applicant did not provided WES with the names of his recipients nor did he pay for the shipping of those individual reports. Perhaps the applicant misunderstood our sealed envelope service. I have enclosed a copy of the applicants receipt along with a copy of the fees from our website. I will however assist the applicant in meeting any possible deadlines and will send these reports complimentary once he provides the full name and address of the said institutions.

Please note for any future duplicate request that are to be sent directly from WES to the universities the fees are $30 for the copy and $7 for shipping. The $5 sealed envelope service is only selected by applicants when the copies are sent to their home which they will then enclose with other materials to their respected universities. As stated above the applicant needs to send me the addresses of the universities. He is more than welcome to submit this information to my email address below.

Sincerely,

Review: I applied for Evalution of my certificates. But after four days WES send me an email that they need certificates direct from institution in sealed envelope . I called and also send 4 emails stated that please don't evaluate because I don't have anybody there so please refund my money ( $ 212.00 ). My WES ref #[redacted] dated : 01**14. After following couple of times with phone calls and emails . I got reply from WES stated that they will reiew my request and if it is approved, an administrative fee in the amount of $50.00 will apply, I saw there are 120 complainta aganist them so how many $50.00 they collected without doing any service to the public , I think World Education Services scaming people. Please contact them and get my money refund . Thanks,Desired Settlement: Send me back all my documentations and my $212.00.

Consumer

Response:

At this time, I have been contacted directly by World Education Services, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because: I replyed to them but they did not send my $212.00. I had send them all the papers they asked for it. It is hard to talk to them in the phone, I believe World Education Services, Inc. are scamer they scam people.

Please see thier reply:

On Tue, Feb **, 2014 at 7:15 AM, World Education Services [redacted] wrote:

Review: On November [redacted] 2013 I submit a request to have my niece [redacted] grades interpret. Ref #[redacted]. On that same day I found out that the school did not need the grades converted they will accept the CXC as is. Immediately I send a fax over to world education services for cancellation of the request and to refund my $259.00 because the service will not be performed. As of today WES have failed to convert the grades and they have failed to refund me my money. I believe this is unfair practices. The services were not performed yet they took my money. I have contacted WES on several occasions - about 5 times and still I do not have a refund .Desired Settlement: I need the $259 dollars refunded to me immediately. Services were never performed.

Business

Response:

We have received the complaint from [redacted]. Please note that her refund of $259 dollars was already processed on December *, 2013. The applicant must check with her credit card merchant. Please inform her that WES had already cancelled and refunded the fees. It usually takes 24-48 hours for the refund to appear on her bank statement. Copies of our communication with the applicant are attached.

Sincerely,

Review: I have sent them my certificate and transcripts in a sealed envolope as they asked for pin to it the money check they only took the check and said they disnt recieve the envolope so I asked if I can send copies because they already lost the original ones and its not my proplem and when I did sent the copies they accepted the certificate but they didnt accept the transcripts so I called them and asked for the reson they said it have to be in a sealed envolope I said but your customer service said its okay because im in the states and I cant go back get orginal copies or sealed envolopes , she said no so I asked her to call my university she said no, I asked her to send me my money she said they will deduct like 50$ out of 167$ , so I didnt get the transcripts or money and im holding my papers in the board of educational services because of themDesired Settlement: I want them to do me my transcripts by the copies because its not my fault they lost the sealed envolope or send me my money back

Business

Response:

Dear [redacted],We have received the complaint

from [redacted]. Please note that there is no record of receiving university

official sealed documents from [redacted]. There is only an plain

envelope from the applicant containing photocopies of credentials. Our documentation requirements are very

specific and state that the credentials can be photocopies, attested by the

university, but must be in an university stamped envelope. We will cancel this

file and provide a full refund to the applicant.Thanks,Narda L[redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:They cancelled my application but they didnt give me my money back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],We have received and reviewed the additional concerns from

[redacted] regarding complaint number [redacted]. Please be advised that we have

cancelled her application and we will be issuing her refund via check to her

home address. The refund check will be sent to the applicant within 7 business

days. We would like to extend our apologies to the applicant regarding this

issue and are working hard to resolve the matter. Thank YouErika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an evaluation of my PhD diploma, and submitted all the paperwork required by WES to get my degree recognized on the US. WES kept changing their requirements to get my diploma evaluated after I started the process. They needed a letter from the University who issued my diploma, stating that they indeed issued the diploma. The letter should be sent by the University to them directly. After the letter (original, with letterhead, officials stamps and signatures) arrived to them, it was labelled as unacceptable because it wasn't in an "official sealed envelope", but on the courier's sealed envelope. WES's initial request never mentioned the need of an official sealed envelope (I do have a PDF that was generated by their website with the instructions of what should be sent to them) and usually courier services request that you should use their envelopes. They then requested the letter to be sent again or to be sent by fax. At a certain point I found a form in their website. The form labelled "Confirmation of Doctoral Degree Conferral" is to be used by Universities to confirm PhD degrees and then sent to them by fax or mail. The filled form is supposed to be sent from the University's fax number to them. The University filled the form and faxed to them. This document was again considered unacceptable and I was never told why. I asked for a refund twice already but still was not able to get one. Contacting the company is extremely difficult, since they don't answer to emails in a timely manner, have very limited telephone hours (especially for a client on the west coast) and every single time I called them I was put on hold for ~30 minutes. They are also extremely unprofessional on the phone to say the least. They almost made me lose my job offer because of how delayed I got to provide a validation of my PhD and I felt completely cheated by them, since they charged me $154 (plus $100 that I paid to my University for the express courier service) and never ever gave me back the promised service. How convenient is that? You charge your client in advance and then keep changing the rules to validate their degree, making them lose precious time. This is plainly ridiculous and the best way to label this behaviour is by calling it a scam.Desired Settlement: Please, I would like to get my refund in full as soon as possible. I already asked for a refund twice and I do not need their service anymore. Another company was hired to perform the same job and it was finally done by reliable professionals in a timely fashion. I do not have time to keep dealing with those people and I don't see why I should. I explained what happened to the Officials on the University where I am actually working and I am also talking to my lawyer to see what can be done. I am also considering to file a police incident report if necessary. In summary, I've been waiting to get my refund. The company cannot disregard that their lack of professionalism can put my very job at risk and that is worth more than what I paid to them.

Business

Response:

Dear [redacted],

We have received the communication from [redacted]. Please note that the applicant actually agreed and confirmed that we retain the $30 processing fee on October **, 2014. The cancellation was then processed on 10/**/14 and a letter was issued to the applicant as well. The applicant should contact his credit card merchant for further details.

World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Once they received payment, WES changed the requirements for processing my application, adding the need for me to send in a translation of the transcript they ask be sent directly to them from the institutions (notice the kafkaian impossibility). This translation was never mentioned when filing my application. When I tried to get information on how to proceed, they never answered. Also, they pretended not to have received some documents that one of the institutions sent to them twice. When after three months I got tired of their failure to answer emails and concerns, I asked for a refund. Suddenly the response was immediate, they were glad to cancel, but they kept 50$. I know their cancellation policy is mentioned in the website, but since they changed the requirements AFTER getting my money, I consider that they are responsible for the cancellation, not me.Desired Settlement: I would of course like my 50$ back, but this is more for Revdex.com's information, since it appears that many people are the victims of this agency.

Business

Response:

Dear [redacted], We have reviewed the complaint on behalf of [redacted]. Please note that our documentation requirements on our website explicitly state that precise word for word English translations are required for all foreign language documents (please see attachment). We received documents from [redacted]. However, the documents received did not follow our documentation requirements. As a result, her file was placed on hold and we sent [redacted] an update on 11/**/15 regarding the documents needed in order to complete her evaluation. [redacted] requested to cancel shortly after. We honored her request to cancel and issued a refund of $117.00. A cancellation fee of $50.00 was applied to her account. As stated in our terms and conditions, a processing fee is applied to your account upon cancellation and is non- refundable. At this time, we are unable to honor [redacted]’s request for a refund of the cancellation fee. Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nowhere did this page appear when I was completing my application. Nowhere in the French version of the form I had to send my universities was there ever mention of the need for an English translation. If you make information impossible to access isn't it the same as it not existing? And once again, I add: how do I translate a document that is sent directly to WES by my institution? That's the real problem here. And I sent them 3 communications asking that very question, they were never answered. If they had said, "yes you need to have them translated, this is how you go about it", I would have gladly followed their instructions. They never did.It was only after weeks of waiting for a response that I finally gave up. And to be frank, I was hoping that by saying I was fed up, they would finally answer me. They only sent me a check, and kept 50$, never addressing my interrogations...From what I see on the internet, they have become masters of this type of fraud. If it was only me, I might have given them the benefit of the doubt, but too many people have been taken advantage of for this to be a coincidence.

Sincerely,

Business

Response:

Dear [redacted],We have reviewed the newest complaint submitted by [redacted]. Our documentation requirements which specify English translations are required are available on our website to review and we also indicate English translations are required on the application receipt that is sent to the applicant once we have received their application. Please note that the translation requirements stated on our website indicate that English translations can be done by the University or any certified translation service (please refer to the attached document).Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]

Review: I am planning to attend AICPA, and it needs to do evaluation of the education and transcripts firstly, I fill in my related message on WES web, and there are 2 columns to fill in my credit card no. and CVV2, but there is no any indication that once I fill in card no. and CVV2, the payment is immediate, I thought it's just to collect the information firstly, and the payment is only when they receive the paper and send me the verification message for payment to my cell phone, I didn't send them any paper docs but only leave my personal contact information on their web, no education or transcripts information is reuqired to fill, after I notice they deduct my money, I require for the refund, but they told they will charge cancelling fee, I don't accept, they did nothing, that's ridiculous to ask for canceling feeDesired Settlement: return all money back to me without canceling fee

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. Please advised that the online application supplies written text informing the applicants of the required documents and of the fee for the selected services. The applicant signed and agreed to our terms and condition before completing the online application. It is clearly stated underFILE CANCELLATION “A processing fee applies upon cancellation”. The evaluation was cancelled and a $20 web cancellation fee has been withheld. We continue to stand by our policy and no further refund will be processed. P.S. Screen shots have been supplied. Sincerely, Narda L[redacted]Customer Service ManagerWorld Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

From the last page of the attachment they attached, there is details for billing they will charge, why don't they add one line as "canceling fee" $20 which is the most controversial part?They give a remark as "If they try, a message

pops up reminding them", almost webesite give a long declaration, feckless website take it as a tool to avoid their responsibilities, why don't they automatically pop out the policy and high light controversial part? Isn't it a way for the feckless website to charge all improper expense they want?What web concelling fee is need to charge $20? They didn't nothing, there is no evident indication for the controversial charge, compared to other website, they only charge when they receive the paper docs, the point is they didn't charge the expense using a proper way, they didn't have any labor cost to charge this expense

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our records indicate that the full fee was refunded on November *, 2015. Sincerely,Lisa C[redacted]Director of Finance and Administration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wef reference number is [redacted]. I had sent my documents to wes for evaluations on [redacted] January. They received it on [redacted] January and I have received my evaluation reports on february [redacted] 2015 as per IST by wes. Not only that, I have an entire chain of emails I had sent across to wes in which I have repeatedly stressed on the fact that I have a strict deadline of submitting my evaluation to [redacted] University which was January [redacted], and if the documents do not reach CMU by this date it would not be useful for me, wes customer service replied saying that they have a heavy inflow of applications and are sorry for the inconvenience caused, and did not provide me with any meaningful solution, instead they did not even reply to a lot of my messages thereafter wes’s behavior has been shocking to say the least, their customer service is highly erratic as mentioned previously by many others as well and to reach out to them on phone takes hours of call waiting and to get a timely response to email is also a tedious task. Because of this delay in my evaluation report, I have missed out on my CMU deadline and wasted a large sum of my money as well. In the end I have seeked the assistance of Revdex.com and want a refund from wes asap.

Not just this in their evaluation some courses are named differently as well such as applied mathematics-I is used but in case of digital circuits I and II the roman numerals are just not there which creates ambiguity again.

A fragment of my chain of emails to depict how erratic wes customer service is and what they have costed me as CMU was one of my dream universities.

"my message to wes:

> Name: [redacted]

> Email: [redacted]

> WES Ref. No.: [redacted]

> Country of Education: India

> Question: I have just received an email stating the explanation of

> the cost but it still does not explain the extra 7'' being charged. 21''

> is for delivery to two institutions but what about the extra 7'' as the

> total is 21''. Also, my courier was received at 11:58 am US time. It is my

> humble request please please send my evaluation report to [redacted]

> by [redacted] January this friday as per the 7 days policy. please as this is

> very critical for me, it is the last date for the deadline. I implore you

> to send my report asap.

WES reply

The standard processing time is seven (7) business days after receipt,

review and approval of all documents and payment in full. If additional

research, correspondence or verification is required, the evaluation will

take longer.

Please await a follow-up email response from WES soon.

my message again:

> Name: [redacted]

> Email: [redacted]

> WES Ref. No.: [redacted]

> Country of Education: India

> Question: Hi All, This is my 5th email for the same query, and yet I

> have received automated responses saying the turn around time is 7 days

> and stuff but no particular status or date when my evaluation would be

> done. My deadline for CMU is [redacted] january, it will be of no use for me if

> the evaluation reaches them late. I dont know what do I need to write to

> have a sensible response from WES.

response by wes

This is to advise you that WES has received all the documents required to prepare your evaluation report. The report is presently scheduled for completion on 02/**/2015.

Please be advised that due to high volume there may be delays in processing some orders.

To ensure that your evaluation is delivered to you please verify your mailing address or update your address immediately at My Account.

Please allow for additional days to receive your report. We apologize for any inconvenience.

At this time, you also have the option to add recipients, purchase additional copies or upgrade your delivery choices. Please make any update(s) immediately to ensure processing with this order.

To track the status of your report, please visit My Account.

Thank you for choosing WES for your credential evaluation.Desired Settlement: I wish to seek refund from WES for their erratic service which costed me CMU as well as fallacious report.

Business

Response:

I have received the recent complaint from [redacted]. I would like to assure [redacted] that WES complied with our stated time horizon. Our Terms and Conditions state: The standard processing time for World Education Services (WES) evaluations is seven (7) business days after receipt, review and approval of all documents and payment in full. As [redacted] stated, we received his documents on January **. The documents were processed into our system and reviewed by an evaluator on January **. At that time they were deemed acceptable and analysis of his academic documents began. [redacted]’s final report was issued on February [redacted] business days after the approval of all documents. I am sorry that [redacted] missed his deadline. For this reason, we encourage all applicants to apply for a credential evaluation well in advance of their school deadlines. [redacted] World Education Services [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Firstly, This explanation which you gave just now was required when your customer service sent me the sorry for inconveinence message when I clearly states if the documents cannot be done on time its of no use for me, then why was not I told they wont be done on time. The status was updated so late, if you accepted the documents on Jan **, why did the review start so late.I will continue to defame your organisation on every social site and take this matter to higher levels as well, after you charge so much of fees the least your customer service can do is communicate, whereas they do exactly the opposite, to reach them on phone is a challenge in itself and on mail they take a hell lot of time to respond.Your transcript reached [redacted] on time and I am fine with it thus, I am looking for a reasonable solution here of 50% refund. As not only did your transcripts not reach CMU but the issue you did not even address their is consistency errors as well such as subjects are not named properly like applied mathematics -I is mentioned with roman numerals but digital circuits is not.This kind of output from a reputed organization in USA is unaccceptable, and as I mentioned I am not going to leave this matter like this, you guys have sent TAMu on time and it has not costed me anything but if I dont receive my refund I will do everything in my power to defame and take this further up, its a huge sum you take and the stakes are pretty high for an applicant.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We consider this case closed and have nothing further to add. Sincerely, [redacted]

[redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will be the one adding to this case further, you can check the fb page

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello,

WES failed to deliver the services I paid, resulting me over 6 hours of customer services calls and 10 customer services emails. Yet after 3 months, WES still haven't provided the services. Hence, I want my diplomas to be sent back, and want a refund.

I live in [redacted], and need to evaluate my original high school and college diplomas by WES. I sent my original diplomas to WES on September [redacted], 2014. One of the required documents were missing from my application, hence WES said that they will send my diplomas back to me, so that I obtain the required paperwork and send them back. Unfortunately, I still haven't received my diplomas 3 months later. When I call their customer services number, the wait time is 45 minutes. Mind you, I'm in Mongolia and calling WES from Mongolia is very costly. I did speak to the customer services about 5 or 6 times, and they consistently lied and delayed sending my original diplomas. At this point, I'm deciding not to utilize WES evaluation services. I just want my original documents back. I'm at my whit's end. PLEASE HELP!!! I really need to obtain my documents as I need them here.

Because of WES, my college application was delayed by one semester, which is a major inconvenience on my life's planning.

Thanks,

[redacted]Desired Settlement: I want my diplomas to be mailed to my Mongolian address.

I want WES to refund $277 USD. The following are the breakdown of the fees:

1. Evaluation service fee: $107 USD

2. International shipment fee from [redacted] to New York, NY: $60

3. International shipment fee from New York, NY to [redacted]: $60

4. Calling card charges, inconvenience and lost time chasing after WES: $50

Business

Response:

Tell us why here...Dear [redacted], We have received the correspondence from [redacted] The applicant applied and paid for the evaluation service but did not follow our documentation policy. The file was placed on hold and the online status updated stating that we required original apostilled credentials. The originals were mailed back to the applicant on October **, 2014 and was returned to WES by [redacted]. Apparently there was a discrepancy with the shipping address. The package was shipped again on December **, 2014 via [redacted] The tracking number is supplied on the applicants status page. Please be advised that the international courier may take more than a few days to be received by the applicant. Any questions related to tracking updates should be forwarded directly to [redacted] We will also refund [redacted] $167, which is the total amount paid to WES. Please allow 5-7 business day for the refund to be processed. All other requested fees are not negotiable. Sincerely,

[redacted]World Education Services

Review: First their customer service, before I used the service until today. If I email them, they don't reply you back, if you call them. Stay on hold for 30 min - 1 hours. Either phone will drop and if someone really answer, they would be super fast and just trying to get off the phone. Very rarely, I found 1-2 person who is really willing to help. I spoke with WES before doing paper work & payment about my education and classes. They asked me to go with Course-By-Course & I-Cap to store information online in file. Paid money back in June [redacted], 2014 around $290 and sent documents. Found after a week that documents I sent was not in their format and need to ask my college again to send the mark sheet because what they issued, WES doesn't accept. My College put all 3 mark sheets details in one but WES wants individual. Paid again to my college and finally got it and sent.

Received the report online and mail after few days but Secondary Education missing in report completely. It doesn't even say that I even done Secondary Education, Subjects are missing completely. Online it shows Secondary Education but subject are missing. All they are showing my 4 Subject I completed in College and that is all for $300 + Money I sent with college and having my father go back and forth to college again and again + stress.

Tried calling again, staying on hold all the time plus their hours. They open only 4-5 hours and it's hard to call when you work 8-5 PM, only call on Lunch Break and just stay on hold. Close on weekend and if you email, they didn't reply. Auto-Response comes right away but they don't reply back over email. I sent about 4 emails and got answer of only one saying that we are working on it. Spoke with One college, they want the transcript. Since I paid for I-Cap, I asked college to use AccessWes and they were getting error that Student have to ask WES to give access. Email sent to WES last week and no reply yet. When I was paying for their service, prices were $12 (UPS Ground Shipping), I received report from USPS which is a lot cheaper than UPS. It shows online that Report Sent thru UPS and here is the link, if you click on it. It bring you on USPS Website. So they lie about shipping carrier to save cost. I emailed them about it last week that they should refund me the difference and no reply yet.

Biggest issue, whole report. Now If I try to use their IGPA calculator online to see how much my degree worth, it is under review. It didn't work when they generated my report. I spoke with College by sending the online screenshot, which shows that I have completed only 4 classes. They are making me do all the basic classes, when I specially asked them before paying about how can I get my all subjects. They asked Course-By-Course, that is what I did and paid extra. College have no idea about my subject, other than 4 subject. It doesn't cover basic subject, it doesn't even give me associate degree. I still have to do all those classes to get any degree here. It is just waste of money. I am really frustrate and when I tried calling their customer cr, instead of even IVR putting me on hold and saying I am queue and blaw blaw. I called and it says, number you called is currenty busy. Sorry for the inconveince, please call back. And then hangup, that was all. I tried 3 times and still same response. So today I couldn't even call. It's Pathetic, when you can't speak with anyone about your issue, what you want and you pay what they want. If you have issue, they don't listen. Pay money and forget it.Desired Settlement: I wanted to have an Transcript, which will help me to get Bachelor Degree in United States or at least Associate Degree. College is still making me do all those basic classes to get my degree. I already spent so much, other than WES fees. Really tired by going back and forth to my college, calling them and calling WES and sending emails. I am looking for my Transcript which will give me Associate Degree or bachelor degree. I am fine doing more classes but what they sent is just 4 subject, none of my certificate & secondary education, they all are missing. That is all I want.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted] concerning missing high school courses and credits. Please note that we only provide a detailed breakdown of post secondary study on our evaluations. This information can be found on our website under “WES Credential Evaluation Packages”, we list exactly what is to be placed on each report. An official correspondence will be sent to the applicant with more details by the evaluator.

1.The customer service staff has acknowledged all of [redacted]’s emails and samples are attached.

2. His US University will not be able to view his evaluation or transcripts because they are not ACCESSWES clients.

3. The applicant does not have an Associate’s degree since he was enrolled in a Bachelors degree program.

World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am glad that they kept all the Records of the email, so as far as email concern. I have attached the document which is Auto Response of my email I sent to WES on Aug [redacted] 2014. They have never responded my question/acknowledge and today is Sep [redacted] 2014. I can't attach what I wrote because to ask anything, I had to go on WES website and put my reference number & question and they don't share email addresses with Customer. Just send email using website and wait for reply.

Another side, WES mentioned that, all my emails were acknowledged/answered. If I read the documents they attached, I started sending email about the Evaluation issues starting Aug 7th and got reply saying we will review the evaluation report. Today is Sept [redacted] (About 1 month) and never received any answer on the same concern (other than we will review and correct it). I had to email back again and again but never came with answer other than we will review or correct it. I had to pickup classes since this quarter classes starts on Sept [redacted] and If I don't pick classes, I loose one quarter which I did because of WES & pending report. It always says online "File Under Review" as I have attached the screenshot for the same as well.

Also WES mentioned that they offer 3 types of Evaluation Packages. I wish if they can pull the call recordings as well and found where their Agent giving wrong information to customers. That was my very first question before using WES about my Secondary & High School Classes. Over the phone, they ask one thing, what is the purpose of my Evaluation. Immigration, further studies and something else. If you say Further Studies, their reply is go with Course & Course (Which I did) and that is most expensive they had. I asked and confirm many times about my basic classes (Math, Science & English) by calling over the phone and they confirmed that I should do course by course to get it all done. Please have them pull up the calls if possible so they would realize their mistake.

If you read the email on same documents WES Attached on Jan [redacted] 2014. I asked same question.. Their agent name [redacted] pasted 3 links, one link shows me required documents I need to submit to complete the process, another link says fees, and last link says Frequently asked question. Doesn't even reply what I asked, just COPY & Paste.

Not sure how I can prove their agent who hangup calls right after pickup, being rude over the phone instead of explaining things to new customer. Hopefully they would understand for a customer who have to pay online money and can't even well customer Customer Service and over the email all we gets is either link or we will review instead of doing followup on issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. The complaint has been reviewed by our directors and the request for a refund has been denied.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was given completely wrong information (since first day) with Pathetic Customer Service. Spent so much in the whole process including paying to WES (World Education Services), expecting that I will get what I am promisted with Trust on WES. Now getting all new information and totally wasted my money. Now when it comes to refund, it's denied ? Doesn't make sense and I am not agree with it. I should be claiming all the money I spent plus time on WES but they are not even refunding me what I paid. Either I need my money back or what I was promisted. I am sure you guys record all of your calls, listen them and blaim on your own agents for giving wrong information isntead of coming to Customer. If I don't get my money back, I will go to my lawyer for this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have ordered evaluation service for my academic degree with WES (World Education Services). They notified in my account at their website that the evaluation was completed and mailed out on January *, 2015. However, until now Feb.[redacted], 2015 I still don't receive such a mentioned report - none of mails from WES.

I have attempted to contact with WES' customer services a couple of times via their online form, as instructed. One customer service staff named [redacted] responded by email on Jan. [redacted] that "WES can resend another copy of the report to the recipient . Please allow approximately 3-10 business days for standard delivery". As such, I requested a resend confirmation. Then, a week later, another customer service staff named [redacted] responded in contrast to what that [redacted] informed me, meaning that they refused to resend the report in order to make up for the missing one! I also have continued to send my request on Feb [redacted]. But they keep quiet until now!

My schools and I have paid so much times and costly procedures in order to satisfy WES's requirement of documents. Worse still, they charged me a highest service fee and delivered NOTHING to me!Desired Settlement: WES fail to deliver a service as promised to customers. I wish them would pay respect to customers by provide a service which is worth of customers' money.

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. Please note that [redacted]’s evaluation was completed and mailed on January *, 2015 to her address in Vietnam. Before the report was completed the applicant changed the address to an address in Westminster California and now that the file is completed we see a new address in Los Angeles. The applicant should have been informed that once the address is changed a fee of $7 for processing and shipping is required. I will override this policy and send another report to the Los Angeles address which appears on this Revdex.com complaint today. Thanks, [redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. First, I would like to confirm that all three addresses provided to WES are my active addresses. I have checked each of them on a regular basic and haven't seen any mail from WES arrived as it should be, even from the time of contact coresspondences with WES customer service team until now.However, with Revdex.com's interference and willingness from WES in resolving this complaint, I find that this resolution is satisfactory and am waiting for the arrival of the resend mail from WES. Sincerely,

Review: Since March 2014 I have started the process to verify and translate my Bachelor and Master degree from The Netherlands.

They tell me they have received the materials I have sent from Florida (my current location). I have paid the fee $ 185.00 for the service to translate my degrees into a US equivalent.

After being informed to have an original document -Academic Record- sent from my institution where I obtained my degree, I have contacted my Dutch Institution. They have sent the papers however this is, after I inquired their response:

Thank you for your message. According to your file, WES has yet to receive

any documents directly from that institution. The instituion's change of

name is already in our system. If you have a tracking number, please

forward it to WES at your earliest convenience on [redacted] This is to advise that effective December [redacted] 2007, WES evaluation reports

have been changed. All evaluations will now specify the manner in which

each credential was authenticated. To meet this new standard, WES

requires that academic records be received in the manner specified for

each country of education.

In August I have again my Institution sent information, that is still not received. In September ** the staff member in the Netherlands has sent it to 2 different addresses for WES. Up until now, Oct*, I have heard nothing. I have contacted them via the website contact form. No response.

They are have my work situation on hold!

This cost me money not to join the workforce.

I have negative emotions about this as it stretches on all sides of my life.Desired Settlement: I want an answer, my papers which I have submitted back and my money back so I can use another translation service.

Business

Response:

We have received the complaint from [redacted]. We are

pleased to inform [redacted] that we have received the documents from [redacted]

[redacted] (formerly [redacted]) for her Bachelor’s

degree and are proceeding with the evaluation of that degree. We will

issue a report based upon the Bachelors’ degree while we await her academic

documents from the [redacted]. Upon receipt of the additional

academic documents in the manner required by WES, we will review them according

to WES’s standards and, should they be subject to credential analysis by WES,

will add them to the original report without any additional charge to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I am looking forward to my evaluation report and credential analysis; teaching degree K6-K9 which WES will add to the original report with no extra charge. They might have to take into consideration the grade equivalent from USA and The Netherlands.

Sincerely,