World Education Services, Inc.

Review: I applied for an educational credential assessments (ECA) on [redacted] , made the payment and submitted application on September **, 2014. They also required me to post them relevant documents that I did. The documents were delivered to them through UPS on Monday, 10/**/2014 at 11:53 A.M. at the address listed on their site ( World Education Services [redacted]).

Since then, I have no update of what is going on with my application. I tried to call them on ###-###-#### and the automated voice response system says that the status on the documents will be updated within 24 hours of receiving the documents. I have been on hold for more than 30 mins in each call but I never got a chance to talk to their customer representation.

I am in need of the educational credential assessments (ECA) but WES is causing delays.

They did not let me know while I paid that they are busy and will take longer and longer than expected. I have dropped emails to them and the only automated reply I got says that WES will get back to you. I have no other option now on how to contact them and how to get the work done that I needDesired Settlement: Complete the educational credential assessments (ECA)

Business

Response:

Dear [redacted],

We have received the complaint from [redacted] regarding his

credential evaluation. Please inform [redacted]

[redacted] that his credential evaluation has been processed and he should receive

the report soon.

We are happy that we have been able to assist [redacted] and apologize

for any difficulties he had getting through to WES.

Thank you,

World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The problem has been resolved as I can see the evaluation status as completed online. I am just waiting to receive the hard copy by mail. Thank you Revdex.com for all the help and support. I was surprised to see the speed at which Revdex.com helped to get this resolved, it is really amazing. Thanks again,

Sincerely,

Review: I have sent my Bachelor certificate to WES to be evaluated. They have evaluated the certificate but I didn't receive the evaluation yet. They said they have send the evaluation 3/**/2014 but until today I haven't received anything. I tried to contact them multiple times with no response.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. The applicant emailed WES stating that he had not received his evaluation. The applicant paid for regular mail and once the package is handed to the US post office it is out of our hands. We requested that the applicant confirm his address in order to ship another report complimentary on WES. The applicant contacted WES again on May **, 2014 stating that he still has not received the report. I have made a request to have the evaluation shipped by traceable mail which will allow the applicant to keep track of his package. The report will be mailed on Monday June *, 2014.

World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], . Although, I have sent multiple emails before May **, I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi, My college mailed out two credentials to be evaluated by June [redacted], and they received the package by June [redacted] according to tracking info. They orally confirmed that they received two credentials. However, on system I only requested to evaluate one of them. They sent me an email stating they cannot evaluate it because it is non-formal. There are two problems here, one is they are both sent by same university and has university stamp on it ans sealed off. Second one is, they are saying that they have it but they cannot it evaluate due to non-formal condition. Moreover, when I talked to them as of 8/*/13, they said they cannot evaluate the second one because I need fax and let them know about it. I insisted on to evaluate it and not to send the me one evaluated because that was my original request and they evaluate the wrong one, representative told me to hold on; after a while she came back and said they do not have the second one. I said why they are saying that what they have is non-formal. Then the representative did hang up the phone while I was explaining the situation. So, my guess is they either lost the transcript or wanted to ask for another charge because they evaluated the wrong one. P.S. I also tried to file complaint through company, they did not help me out and no one picked up the phone. I'll glad to provide a more detailed description if requested. I also have the email to confirm our conversation.Desired Settlement: If job is not finished, evaluation cost in amount of $167.00

Business

Response:

Dear [redacted],

We have received the concerns of [redacted] on August **, 2013. A new set of documents were received from [redacted] the very next day and the evaluator has since issued an updated letter to the applicant. If [redacted] does not wish to evaluate her Elementary Education Credential Program, she needs to inform us in writing and we can proceed with her Pedagogical Formation Education Program in Mathematics. An email apology will also be sent to the applicant concerning the negative experience she expressed with our organization.

A copy of the document request letter is attached.

Thanks,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me however the matter has NOT been resolved yet.

I sincerely would like to thank you for your effort, their approach totally has changed after involvement of Revdex.com. However, they haven't still fixed the problem. They promised to resolve the issue by August [redacted]. I'll update you by August [redacted].

Review: I purchased their evaluation package to evaluate my transcripts, certificate of degree (with a reference number: [redacted]). I sent all my documents to them on April [redacted] in one envelope and their website states the whole process will be done in 7-10 business days. However, after checking out their record, only my certificate of degree was received! I talked to their customer service personal (whose attitude is terrible, by the way), she said they only accept transcripts issued from ministry of education in Beijing. This is absurd because in China, the ministry of education does not issue transcripts for college students, they are issued by the college themselves. I tried to explain this to her and she kept repeating, and I quote, "we only accept transcripts from Beijing". I was very angry and requested them to cancel my evaluation. To make me even more angry, they sent an email to me today saying no re-fund and asking for an additional $50 administration fee for just canceling the evaluation which they did not even started! This is not right. Please help me.Desired Settlement: refund my money.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. The applicant applied for the evaluation on April *, 2014. On April [redacted] documents were received and the file was updated online on April **, 2014. We only received photocopies of academic documents. Please note that the applicant’s file is on hold because she did not submit documents as specified on our website and application. We have received thousands of applications/ credentials from students which attended the same institution as the applicant. We disagree with [redacted] since documents can be verified by one of the Ministries listed and sent to WES accordingly.

The applicant agreed to our documentation policy and also accepted our “Terms and Conditions” which mentions our non refund policy . We will be willing to cancel the file less $50, but will not provide a full refund.

Review: ordered evolution Archive Additional Copies in April 2012, order was never sent, sent emails and no replay, called customer service, agent was very rude and she want me to order additional copies since it shows no return mail from me, advised agent that I didn't receive any mail from them and I don't need to pay twice for a service that I never receivedDesired Settlement: to obtain the service I paid for, and get my additional report , wes.org Reference Number: [redacted]

Business

Response:

I have received your correspondence from [redacted]. Please note that an agent was already addressing this case with [redacted]. We will issue another set of evaluations according to [redacted]’s original request of April **, 2012. The evaluation well be dispatched on Monday August *, 2013. I believe this resolves the complaint to the satisfaction of both WES and the applicant.

Sincerely,

Customer Service Manager

World Education Services

Review: On 12/ ** 12/** , 2014 I submitted HS and college documentation to be accredited; Reference# [redacted] I got in contact with them because my school refer me with them for services. On2 2 /** I received the confirmation of the reception then on 3/ * that few of the items were reject, I send it again and received the same message on 3/**. I attempt to contact them on 5/ ** and besides the email with my inquire request confirmation I haven't heard anything from them, I was charge with more than $400.00 for a services that I have not getting yet; a 2nd email was send 5/** and also today 6/** because I haven't heard anything in regards my documents or my money .Desired Settlement: Be contact by WES

Get my documents

Obtain the services that I request; I already lost three inscriptions period because of them and the money for the inscription process will be expire soon.

Business

Response:

Dear [redacted], We have received the correspondence regarding [redacted]. The applicant’s file is still on hold because we have not received the transcripts directly from the University. The applicant has only submitted photocopies of her transcripts and translations, which has been noted twice on her online status page. Please be advised that the documentation requirements are on the website and [redacted] receipt. Her online status page also states what was accepted and rejected. The applicant is required to contact her foreign academic university and have them mail the transcripts directly to WES. Sincerely, Narda L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What they said on regards of the documents is true but I contact them to let them know that it was not possible for me to contact my previous college to have them send over the documents that I have which are original with a seal from the department of education of my country I told them to send forget about college and just complete my HS documentation after I said that they have never got in contact with me or respond to my emails. So this is information is just partially true and all I want is my HS transcript and the rest of the money that correspond to my college transcript; because I was direct to another institution that perform the same work and will take the documents that I already have. What they request the only way that I can have is if I travel to my country and do the request again and for the documents that I already have I paid around $300.00 dollars. I can't afford to paid more or even travel to my country to obtain again this documents.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We have received the recent correspondence from [redacted] and will process a full refund back to the applicant. Please allow 5- 7 days for the refund. Sincerely, Narda L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Also I want to thanks for your intervention to facilitate the final solution of this matter. One more time thanks and I just waiting now to receive the refund as they stated.

Review: I requested from WES to evaluate my degree, I sent them all the required documents.

So they informed me that they will contact my University in Iraq for verification purposes, they didn't!!

I requested for a refund and they told to do fill the application for refund online and I did four times, since Feb. 2014 me and my Spouse (Active Duty Army) battling with them about the Fee $185.Desired Settlement: Me and My Spouse wants a full refund please.

Business

Response:

Dear [redacted], We have received the correspondence regarding [redacted]. Please be advised that the applicant did not comply with our documentation policy. The applicant only submitted photocopies which were faxed to WES on February **, 2014. The transcripts which should be mailed directly from the university in IRAQ was never received by our organization. [redacted] requested to cancel and our accounts department issued her a confirmation letter on June *, 2014. We have been waiting for the applicant to follow up in writing. I will waive the processing fee and cancel this application. Sincerely, [redacted]

[redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is a valuation company. I applied for a valuation to enable me continue my education. After they received my documents from the university I attended ( [redacted] ) they are informing me that they have sent photo copies to my institution to verify the documents. however it is the same institutions that mailed them the document. efforts to reach them by phone on number [redacted] has never been successful. Besides I informed a friend in Atlanta who also had the same problem with this same valuation company since 2012. when he goes to his status on their web site it indicates waiting for verification. I have paid 360.00 for this valuation. I want to bring this to your notice since I strongly believe they are fraudulent.Kindly assist me because this will help save the name of [redacted]Desired Settlement: Just refund my money so I can do this at other credible valuation companies like Educational Perspective 360.00Thanks

Business

Response:

[redacted]

We have received the correspondence from [redacted]. [redacted] realizes that applicants who apply for credential evaluation might be concerned that the institutions that they attended may not respond in a timely manner. In our experience, the large majority of academic institutions including the University of [redacted] furnish documents and verify them on request because they wish to help their graduates and alumni gain international recognition for their credentials. The university of [redacted] has a good rapport with [redacted]. We have not experienced any problems getting verification responses from the University of [redacted]. It may take some time since the universities may have to go back into their archives to verify the copy of credentials that we are submitting for review.

Please be reminded that the applicant signed and agreed to our terms and conditions which states once an application is submitted fees are non refundable.

If the applicant wishes to cancel the file, he will be required to send [redacted] an email agreeing to a $50 administrative processing fee. This administration fee is non- negotiable. In the meantime I will have the evaluator send another verification to the university.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have sent my education documents to WES, in order for them to perform an evaluation of the said documents. On their website, under requirements, they say that they need copies of original documents. When they rejected my docs, I called and the rep said that they actually needed the originals. I did so, then they rejected them again saying that the apostille is missing. I had sent the documents to Bucharest, Romania, to the Institution that WES has listed on their website (CNERD), and got them apostilled. However, WES sent my docs back to me saying that the apostille is supposed to be a seal, not a stamp, which is what CNERD applied on my docs in Romania, where I requested and paid for an apostille. When I requested to speak to a supervisor or one of the evaluators I was told that they do not speak on the phone, but that I can send them a letter, an email or a fax. In the past, I sent two emails to them, with questions, and they never got back to me. I am disgusted with this company and I am asking them for a refund.Desired Settlement: I would like for them to call CNERD in Romania and have them confirm that they indeed applied those stamps on my docs and that indeed THAT IS the apostille

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a really bad experience at WES last week. I am from China and I ordered course by course report on Oct.[redacted]. The estimated report issue date was supposed to be Dec. [redacted]. The report was delayed. It was not completed by Dec. [redacted].

I wrote an email on Dec.[redacted] said I wanted to change a school from Johns Hopkins University to Villanova University. To confirm WES receive my email, I called on Dec.** 9AM and WES service rep answered my call. He saw my status and confirmed that my report was not completed yet and he promised to change the University before the report being sent out. He repeated this information twice.

On Dec.** 8PM, I received an email informed me that my report is completed. I logged on WES and found out it was however sent to Johns Hopkins University. I then again called on Dec. ** 9AM to question about this situation. One '[redacted]' answered my phone. He said let me hold on and he will be right back, after about 5 minutes, he hung up on me. I then called again and a lady answered my phone. She insisted that I wrote the University changing letter on Dec.** night which she said the report was completed by then.

Now, did I not know when I write my message? That I fabricated this information and time about when I submitted my letter? I received WES auto message confirmation receiving my email on Dec.** 9PM. How could I possibly wrote an email on Dec.** after the receiving a confirmation mail? I felt extremely disgusted by the fact that she twisted true information and ask me to order another report sent to Villanova.

When I confronted this false information and clearly a misconduct by the customer service representative, first they hung up on me, and second, the representative not only misled but she actually flat out gave false information. I feel extremely disappointed and frustrated with WES.

It is unacceptable and I am now requesting a refund.Desired Settlement: I need a formal apology from WES and refund for my $37 cost of sending an additional report.

Business

Response:

Review: WES reference no: [redacted] I'm a customer of and paid for World Education Services(WES) for evaluating educational transcripts as the university needs it. I've sent my educational transcripts from India to World Education Services(WES). The courier was reached to WES on September [redacted],2013. I've opted for a 7 business day service for evaluation and 2nd day delivery of the evaluated report to the recipients. As I have a Bachelors' degree and also a Master's degree from, I've sent all those transcripts to WES. They have received the documents on September [redacted], 2013. But they have changed the status to "Evaluation in Progress" after two days and also stated that the evaluation would be completed by September [redacted],2013. All of a sudden on September [redacted], 2013 (after so much gap) they have again changed the status to "Waiting for required documents", they have mentioned that they need a syllabus/documentation which states the minimum and maximum grades needed to receive the degree. I've replied several number of times almost 100 messages saying the below It is clearly mentioned on the marks sheets itself at the bottom which shows the minimum and maximum grades. and the subjects would be the ones which are mentioned and can be seen on the marks sheets. A credit is awarded to the subject ONLY if we pass that subject. As all the credits were awarded, it means that I've passed the subjects. Also my GPA was mentioned on the marks sheets. Also, admission to university in USA requires only a Bachelor's degree and DOES NOT not require a Master's degree from India . This is completely OPTIONAL and NOT AT ALL REQUIRED. I've just sent them because I have them handy. I've also contacted the university in USA which requires evaluation from WES, even they have mentioned saying that Master's degree is not required and ask WES to send them the remaining report(Bachelor's) Now for this unnecessary thing, they kept my evaluation report on hold and not delivering it to the recipients (i.e the University). Because of this mess created by WES, the deadline was also crossed, and screwed up my admission to the university. I'm lodging this compliant after sending several 100's of messages to WES. I called this several times but , their phone is one in which it has [redacted] answering system and no person never answers a call. Kindly please help me and resolve this issue and ask them to send the evaluated report to the recipients till my Bachelor's degree(leave evaluating Master's degree).Desired Settlement: Kindly please help me and resolve this issue and ask them to send the evaluated report till my Bachelor's degree(leave evaluating Master's degree).

Business

Response:

We have received the complaint from [redacted]. Please note that [redacted] submitted her Bachelor’s and Master’s degree credentials to be evaluated. When requested by an evaluator to submit additional supporting information concerning her Masters, she email requesting that we remove the masters degree all together. Once we received the email of September **, 2013 the file was completed the following day. The evaluation has been shipped to [redacted] by courier and to the applicant via standard mail on September **, 2013. We wish [redacted] the best in her continued education in the United States.

Sincerely,

Customer Service Manager

Review: In addition to failing to respond to my numerous attempts to contact customer service, both via the online e-mail link and by phone, WES has failed miserably to provide the service I have paid for within a reasonable time-frame.

I ordered a course by course evaluation of my foreign Bachelors degree, the requested documents were received by WES on October [redacted], 2013 for which I was given a reference number. My original documents were returned to me on November [redacted] 2013 and I received them on November [redacted]. I have now waited more than one year during which time the status on my account has shown that WES is waiting on verification.

The website states that the standard processing time is 7 days but that in some cases the evaluation will take longer. I waited three months until I began attempting to contact WES to request additional information relating to the evaluation process. To date I have made literally dozens of attempts to contact WES. I have made phone calls, I have attempted to contact them through the email link provided on the website including my reference number and personal information. As of now I have not had a single follow-up from WES.

My degree has been verified under [redacted] from both the [redacted] and the [redacted] and those documents were provided to WES. The current evaluation status listed on the WES website shows, as it has for at least the last ten months, that they are "Waiting on verification from institution". If there is in fact an issue of my institution being non-responsive then WES has a responsibility to make me aware of this fact so that I can contact my institution myself and insist that they respond. For this to happen, I must know how and when they attempted to contact my Institution.

Furthermore, as this additional step of seeking verification from the institution is a step undertaken by WES only at its discretion, it is in fact then a non-essential step in the process of providing evaluation services. The length of time already elapsed is sufficient for WES to have provided the agreed to service. As such, in this case and in order to complete the process, WES should at this point agree that verification of my degree by both the [redacted] and the [redacted] is sufficient.Desired Settlement: I expect the following

- expedited completion of my evaluation

- an immediate explanation of the current status of my evaluation, including an explanation of what steps if any have been taken and which organizations if any have been addressed in attempting to complete this evaluation

- a full refund if this service cannot be fulfilled by December **,2014 in order that I can pursue a degree evaluation with a conscientious service provider

Business

Response:

Dear [redacted],

I have received the correspondence from [redacted]. We agree that the verification has taken a very long time and apologize to the applicant for any inconvenience it may have caused. WES received academic documents from the applicant and then wrote the [redacted] for verification. However, to date, we have not received a response to our question. Without a response, we cannot proceed with a verified evaluation.

At this stage since we rely solely on the response from the Ministry, I believe it would be best to comply to the applicants request and cancel the report. There is no guarantee that the verification response would arrive in time to meet [redacted]’s deadline. A full refund in the amount of $249 will be issued back to the applicant. Please note that the refund will take 7-10 days to process.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter can be considered resolved upon receipt of the agreed upon refund. Please do not close this case until the refund has been received.

Sincerely,

Business

Response:

Dear [redacted], The refund check for [redacted] has been processed and mailed on December *, 2014. It was mailed to the applicants address below. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: World Education Services predicted that my documents would be evaluated by their service by July **, 2014 after having already collected payment. It is now July ** and they have yet to provide my documents, or even provide an update as to 1) why document evaluation is delayed 2) when it will be complete. Contacting customer service, I had to wait 30 minutes to speak with a representative, who then informed me that an update request as submitted and it would take 24 hours for a response. This, frankly, is unacceptable, as such evaluation services are frequently used to verify foreign degrees for job seekers. In my case, a future employer is (and has been) waiting over a month for this documentation process to be completed. I now have no understanding of why my application is delayed and when I will receive it, putting my job application in jeopardy.Desired Settlement: An update as to when my documentation will be complete or completed documents in hand, and a partial refund for not meeting deadlines.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. We are sorry for the delay of the applicants file as mentioned to him yesterday the evaluator was still working on his case. The applicants file was unfortunately delayed by one day due to intensive research by his evaluator. Nevertheless the report was completed yesterday July **, 2014. Once again we are sorry if this delay has cause any problems to the applicant. On behalf of the organization I wish [redacted] the best in his future endeavors.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in holding World Education Services accountable for their actions.

Sincerely,

Review: We had already filed a complaint with Revdex.com last month Complaint # [redacted].

The response we got from WES was that they will refund me part of the money paid to them, but that never happened.

So I am filing another complaint.

In short - I paid money to WES to validate my transcripts from India. Now my college does not have a process to send transcripts oversees, they only give the students his/her transcripts in person in a sealed envelope. WES wanted a transcript mailed directly by the college. So in the end, no validation was done by WES, and they haven't refunded any money also.

They provided as evidence my online agreement to their terms and conditions, but even if I failed to provide them the transcripts in the form they wanted, they should not charge me for the validation of the transcripts (since no work was done by them).Desired Settlement: I would like WES to refund my money, if not in full, then what they agreed for during the last complaint.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. In our last letter which was under case # [redacted] we noted that the our fees are generally non refundable, but we would be willing to cancel this file less a $50 processing fee. The applicant was supposed to send WES an email stating that she agreed and wanted to proceed. If the applicant wants to cancel she is still required to follow up with WES concerning her file.

Please see case # [redacted] for our response dated March **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am ready to send an email, please let me know which email address you want me to send email to, and what content you want in it? I want to make sure so that there is no further delay. I would also like to know after I send out the email, in what time frame would WES return my money (after deducting $50?)

Sincerely,

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. The applicant can send me the email directly and I will take care of her refund. My email address is [redacted]. The refund will be issued within one week of receiving the confirmation letter.

Thanks'

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The problem is not yet resolved, but the business has promised to resolve it in within a week.

Sincerely,

Review: WES has been given ALL of the information which they requested from us (original Portuguese-lang University transcripts, translation of those same transcripts into English, and specific details about the courses on those transcripts, etc). WES has received payment in full (in 3/2015) from us for the delivery to us - of the validated English-translation University transcripts. We have been prudent to call WES *on numerous occasions, to follow-up with why we have still not received (last call before complaint: 6/**/2015) delivery of the promised products we purchased. WES has (over the phone with customer service) been evasive, divisive, and incredibly frustrating to deal with! We have complied with every intricate demand they have made of us, and when we beg for the transcript-product which we paid for months ago, they have hung up the phone on us numerous times; they have falsely directed us to take additional unnecessary steps; they have required us (while on the phone) to mail requests for our purchased products from them ONLY via mail-request; they have done absolutely anything and everything to avoid delivering our products to us! WE HAVE HAD IT! If I do not receive the product by 7/2015, I plan to file charges in court, but not before taking action through this Revdex.com complaint. WES "customer service" is only offered during the most difficult times (10AM - 2PM, M-F), and typical wait times are for 30 - 50 mins. Their whole system is by-design, orchestrated to avoid having to serve their customers, or comply with purchases, or to engage with their customers.Desired Settlement: We need the products we purchased, as promised & in completeness, and for any portion of the products that WES does not fulfill beyond what they deliver, we expect partial refund in conformity with proportionality of what we paid for.

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. The applicant listed three credentials on her WES application and the evaluator requested to have them submitted according to our documentation policy. On June **, 2015 the applicant requested to have a partial evaluation removing the said two credentials. The evaluator complied and the file has been in progress. Please note that in the future the applicant will have to resubmit a new application should she decided to evaluate the other credentials. The evaluation has been completed today and will be mailed accordingly. Sincerely, [redacted]World Education Services

Review: I filled out an application form for document evaluation on april **, 2015 that will not be sent to the company for another 2 months, the company immediately withdrew the money from my account. No information about their policy stating that this will be done on their website at the time I filled out the application. when I called the company the same day I filled out the application and made a complain, I was adviced by one of the company's agent to cancel my application and at this time I was not informed that there would be a cancellation fee. when I called the company back on may * 2015 about the cancellation fee. this was when I was told that the company does have a policy of charging a cancellation fee. there is no where on the company's website were it is stated that there is a cancellation fee. I am been penalized for issues that I did not get the correct inform about. this company did not clearly state their policy and their customers are been penalized for their mistake.

Business

Response:

Dear [redacted], We have received the complaint from [redacted]Please note that the applicant applied and agreed to the Terms and Conditionswhen he completed the online application form. Listed under the Fees categoryyou will see that it states, A processing fee applies uponcancellation. The customer is required to read and the thenagree to our Terms and Conditions before they are able move forward with theprocess. We make sure that every customer is fully informed before theycommit. In this case we were willing to cancel the file less a $20processing fee. No further refunds will be issued. I have attached a copy of the Terms and Conditions page foryour viewing. Sincerely, [redacted]World Education Services

Review: I ordered an evaluation service with WES and clearly they couldn't do it because they asked me to provide documents sent directly from my college where I graduated overseas,

my college does not send anything by mail, so I contacted WES several times and cancelled my order and asked for full refund,

their responses were that I have to confirm the cancellation and confirm the " processing fee " of 30 Dollars, I did,

so far I didn't receive any refund !!!

also no matter what time, they never answer the phone unless you wait at least an hour on the phone !!!

I'm kindly asking the [redacted] to help me get a full refund since I wasn't served properly by WES and also didn't receive my refund.

thank you so much for helping

Best Regards

[redacted]Desired Settlement: Full Refund

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. His agreement to cancel his file less $30 was received on March **, 2014 and is being processed. Cancellations usually take one to two weeks to process. The applicant will receive a refund of $124.00 within 48 hours.

Thanks,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter WILL be resolved after I actually

receive my refund, so far there was no refund made back to me, I would like to keep the case open until I receive my refund.

Thank you so much [redacted] for helping me.

Sincerely,

Review: The World Education Service provides credential evaluation reports based on verified documents.In my case I asked for an evaluation for my Italian Degrees.According to their website [redacted] the evaluators have two different scales: one for Engineering Programs and one for all other degrees.My Degree is part of the Engineering Programs and the service they provided did not use that scale but the one for all the other degrees.My total evaluation has been affected by this negligence and I could not get the correct GPA.I would like to receive a fair evaluation for a service I have paid ($212.00).Please, let me know how you could help me in this matter since I tried to contact them many times but they refuse to give me a correct evaluation.Kind Regards,[redacted]Desired Settlement: I would like to be refunded ($212.00) of a service that did not respect the grading guidelines on the company's website. If possible, I would consider to receive a more accurate evaluation if the company is willing to preforming the service. In this case I would not consider to get a refund.Kind Regards,[redacted]

Business

Response:

Dear [redacted],We have received a complaint on behalf [redacted]

regarding her evaluation report completed in 2013. We request that the

applicant send an official letter to WES detailing her concerns regarding her

evaluation. The complaint will be reviewed and a response will be issued to the

applicant directly from World Education Services. Please bear in mind that if

research is required it may take two weeks or more for an official response.

Either way the applicant will be notified of our actions. The applicant may

send an official correspondence by email with her concerns through the help

page. In order to have her email expedited, we request that she write the code

“ Revdex.com Case” in the body of her email. She may also send a letter by mail detailing

the nature of her concerns directly to our office at one of the addresses

listed below:[redacted]

[redacted] This is a courier mail handling facility

accepting [redacted] etc. Documents should not be hand delivered.Once we receive [redacted]’s correspondence, we can reopen

and review her account to address her concerns.Thank YouErika S[redacted]World Education ServicesTell us why here...

Review: I was billed twice for a single transaction. I've called countless times and submitted mutliple emails to the website, but no one has responded to me.Desired Settlement: Refund- Credit Card Credit

Business

Response:

Dear [redacted], We have received the correspondence regarding [redacted]. Please note that the applicant created 3 user names and passwords. I am unable to see any charges since she does not seem to have a reference number. We will contact the applicant for more details and will assist her with the application. [redacted]World Education Services n

Review: I paid $321 for the WES ICAP service on July 29, 2014, on behalf of my girlfriend, [redacted]. The WES reference # for this order is 2604782. I have not yet received service, despite meeting all their document requirements, 2 phone calls, and 2 emails.

WES has very specific requirements for submission of required documents (official certificates, transcripts, and translations). Diana has submitted all documents as required.

Situation with Documents:

Diana has completed 2 degrees: a BA in Journalism, and a Diploma in Audiovisual Communication.

The WES web site "My Account" page shows that Diana is missing the academic transcripts for the second degree. WES has accepted all other documents that Diana sent.

Diana's university has sent one official transcript and an English translation. The name of the degree shown written on this transcript is "Licenciatura in Periodismo-Diploma in Comunicacion Audiovisual". The first page of the English Translation of the transcript shows "BA in Journalism-Diploma in Audiovisual Communication."

This 1 academic transcript clearly covers both of her degrees. So WES has made a mistake in showing that the transcripts for the second degree, Diploma in Audiovisual Communication, has not been received.

Correspondence to Date:

I sent emails through WES online form on August 12 and August 28. Both times I received an automated message confirming receipt of my correspondence, but no other reply.

I spoke with WES customer service on August 13, and on August 29. In both cases, the customer service was friendly, looked at the documents that had been received, and seemed to understand that a mistake had been made, and told me that the "processor" would evaluate my documents and respond by email shortly.Desired Settlement: Deliver the evaluation immediately! College application deadlines are approaching.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted] for [redacted]. Please note that the online error was corrected on the same day of the phone call with one of our agents. We apologize for any delays this has caused the applicant. The file is currently being processed and is near completion. The file will be expedite so the applicant can make her deadlines.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The evaluation report I downloaded from [redacted] is empty. It contains only a cover page. See attached.

[redacted] has informed me that a copy of the evaluation report was sent in the mail yesterday. I have not yet received this however.

In the meantime, I will assume that what they sent in the mail is the same incomplete report that I downloaded online. Until I actually see a completed evaluation, my complaint is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. Please note that the file was completed and mailed to the applicant on September **, 2014. The online system which allow applicants to view the reports is having problems with some browsers. This is however a complimentary service. The applicant is welcomed to submit any concerns once she receives the report.

Sincerely,